New

CRM Analytics Market

2021

CRM Analytics Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Type (Sales and Marketing Analytics, Customer Analytics, Contact Center Analytics, Social Media Analytics, Others); End-user (Small and Medium Enterprise, Large Enterprise); Industry Vertical (BFSI, Retail, IT and Telecom, Automotive, Healthcare, Manufacturing, Others) and Geography

| Report Code: TIPTE100000252 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

CRM Analytics Market 2028 By Type, End-user, Industry Vertical and Geography | The Insight Partners

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MARKET INTRODUCTION



Customer relationship management analytics (CRM analytics) refers to software that analyses a company's customer data in order to simplify and streamline business decisions. Through the use of data mining, CRM analytics can also be used for online analytical processing (OLAP). Profitability analysis, event monitoring, what-if scenarios, predictive modelling, and other CRM analytical tools are used to analyse the value of customer-related procedures and, eventually, give customer classification.

MARKET DYNAMICS



The need for CRM Analytics is increasing as a result of increased competition and the necessity to retain critical customers. Several other factors, such as the rise in big data and the ability to gain sales insights, are propelling this market forward at a rapid pace. CRM analytics adoption is predicted to be high in the North American and European markets, but it is expected to be even higher in the rising regional markets of APAC, MEA, and LA in the future.

MARKET SCOPE



The

"Global CRM Analytics Market Analysis to 2028"

is a specialized and in-depth study of the technology, media, and telecommunication industry with a special focus on the global market trend analysis. The CRM analytics market report aims to provide an overview of the CRM analytics market with detailed market segmentation by type, end-user, industry vertical, and geography. The global CRM analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading CRM analytics market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION



The global CRM analytics market is segmented based on type, end-user, industry vertical. Based on type, the CRM analytics market is segmented into sales and marketing analytics, customer analytics, contact center analytics, social media analytics, others. Based on end-user, the CRM analytics market is segmented into small and medium enterprise, large enterprise. Based on industry vertical, the CRM analytics market is segmented into BFSI, retail, IT and telecom, automotive, healthcare, manufacturing, others.

REGIONAL FRAMEWORK



The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global CRM analytics market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The CRM analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the CRM analytics market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the CRM analytics market in these regions.

MARKET PLAYERS



The reports cover key developments in the CRM analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from CRM analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the underwriting and rating software market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the underwriting and rating software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  • Angoss Software Corporation
  • Infosys Limited
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute, Inc.
  • Teradata Corporation
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 CRM Analytics Market - By Type
1.3.2 CRM Analytics Market - By End-user
1.3.3 CRM Analytics Market - By Industry Vertical
1.3.4 CRM Analytics Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CRM ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CRM ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CRM ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. CRM ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. CRM ANALYTICS - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. CRM ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. SALES AND MARKETING ANALYTICS
7.3.1. Overview
7.3.2. Sales and Marketing Analytics Market Forecast and Analysis
7.4. CUSTOMER ANALYTICS
7.4.1. Overview
7.4.2. Customer Analytics Market Forecast and Analysis
7.5. CONTACT CENTER ANALYTICS
7.5.1. Overview
7.5.2. Contact Center Analytics Market Forecast and Analysis
7.6. SOCIAL MEDIA ANALYTICS
7.6.1. Overview
7.6.2. Social Media Analytics Market Forecast and Analysis
7.7. OTHERS
7.7.1. Overview
7.7.2. Others Market Forecast and Analysis
8. CRM ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - END-USER
8.1. OVERVIEW
8.2. END-USER MARKET FORECASTS AND ANALYSIS
8.3. SMALL AND MEDIUM ENTERPRISE
8.3.1. Overview
8.3.2. Small and Medium Enterprise Market Forecast and Analysis
8.4. LARGE ENTERPRISE
8.4.1. Overview
8.4.2. Large Enterprise Market Forecast and Analysis
9. CRM ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
9.1. OVERVIEW
9.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. RETAIL
9.4.1. Overview
9.4.2. Retail Market Forecast and Analysis
9.5. IT AND TELECOM
9.5.1. Overview
9.5.2. IT and Telecom Market Forecast and Analysis
9.6. AUTOMOTIVE
9.6.1. Overview
9.6.2. Automotive Market Forecast and Analysis
9.7. HEALTHCARE
9.7.1. Overview
9.7.2. Healthcare Market Forecast and Analysis
9.8. MANUFACTURING
9.8.1. Overview
9.8.2. Manufacturing Market Forecast and Analysis
9.9. OTHERS
9.9.1. Overview
9.9.2. Others Market Forecast and Analysis

10. CRM ANALYTICS MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America CRM Analytics Market Overview
10.1.2 North America CRM Analytics Market Forecasts and Analysis
10.1.3 North America CRM Analytics Market Forecasts and Analysis - By Type
10.1.4 North America CRM Analytics Market Forecasts and Analysis - By End-user
10.1.5 North America CRM Analytics Market Forecasts and Analysis - By Industry Vertical
10.1.6 North America CRM Analytics Market Forecasts and Analysis - By Countries
10.1.6.1 United States CRM Analytics Market
10.1.6.1.1 United States CRM Analytics Market by Type
10.1.6.1.2 United States CRM Analytics Market by End-user
10.1.6.1.3 United States CRM Analytics Market by Industry Vertical
10.1.6.2 Canada CRM Analytics Market
10.1.6.2.1 Canada CRM Analytics Market by Type
10.1.6.2.2 Canada CRM Analytics Market by End-user
10.1.6.2.3 Canada CRM Analytics Market by Industry Vertical
10.1.6.3 Mexico CRM Analytics Market
10.1.6.3.1 Mexico CRM Analytics Market by Type
10.1.6.3.2 Mexico CRM Analytics Market by End-user
10.1.6.3.3 Mexico CRM Analytics Market by Industry Vertical
10.2. EUROPE
10.2.1 Europe CRM Analytics Market Overview
10.2.2 Europe CRM Analytics Market Forecasts and Analysis
10.2.3 Europe CRM Analytics Market Forecasts and Analysis - By Type
10.2.4 Europe CRM Analytics Market Forecasts and Analysis - By End-user
10.2.5 Europe CRM Analytics Market Forecasts and Analysis - By Industry Vertical
10.2.6 Europe CRM Analytics Market Forecasts and Analysis - By Countries
10.2.6.1 Germany CRM Analytics Market
10.2.6.1.1 Germany CRM Analytics Market by Type
10.2.6.1.2 Germany CRM Analytics Market by End-user
10.2.6.1.3 Germany CRM Analytics Market by Industry Vertical
10.2.6.2 France CRM Analytics Market
10.2.6.2.1 France CRM Analytics Market by Type
10.2.6.2.2 France CRM Analytics Market by End-user
10.2.6.2.3 France CRM Analytics Market by Industry Vertical
10.2.6.3 Italy CRM Analytics Market
10.2.6.3.1 Italy CRM Analytics Market by Type
10.2.6.3.2 Italy CRM Analytics Market by End-user
10.2.6.3.3 Italy CRM Analytics Market by Industry Vertical
10.2.6.4 United Kingdom CRM Analytics Market
10.2.6.4.1 United Kingdom CRM Analytics Market by Type
10.2.6.4.2 United Kingdom CRM Analytics Market by End-user
10.2.6.4.3 United Kingdom CRM Analytics Market by Industry Vertical
10.2.6.5 Russia CRM Analytics Market
10.2.6.5.1 Russia CRM Analytics Market by Type
10.2.6.5.2 Russia CRM Analytics Market by End-user
10.2.6.5.3 Russia CRM Analytics Market by Industry Vertical
10.2.6.6 Rest of Europe CRM Analytics Market
10.2.6.6.1 Rest of Europe CRM Analytics Market by Type
10.2.6.6.2 Rest of Europe CRM Analytics Market by End-user
10.2.6.6.3 Rest of Europe CRM Analytics Market by Industry Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific CRM Analytics Market Overview
10.3.2 Asia-Pacific CRM Analytics Market Forecasts and Analysis
10.3.3 Asia-Pacific CRM Analytics Market Forecasts and Analysis - By Type
10.3.4 Asia-Pacific CRM Analytics Market Forecasts and Analysis - By End-user
10.3.5 Asia-Pacific CRM Analytics Market Forecasts and Analysis - By Industry Vertical
10.3.6 Asia-Pacific CRM Analytics Market Forecasts and Analysis - By Countries
10.3.6.1 Australia CRM Analytics Market
10.3.6.1.1 Australia CRM Analytics Market by Type
10.3.6.1.2 Australia CRM Analytics Market by End-user
10.3.6.1.3 Australia CRM Analytics Market by Industry Vertical
10.3.6.2 China CRM Analytics Market
10.3.6.2.1 China CRM Analytics Market by Type
10.3.6.2.2 China CRM Analytics Market by End-user
10.3.6.2.3 China CRM Analytics Market by Industry Vertical
10.3.6.3 India CRM Analytics Market
10.3.6.3.1 India CRM Analytics Market by Type
10.3.6.3.2 India CRM Analytics Market by End-user
10.3.6.3.3 India CRM Analytics Market by Industry Vertical
10.3.6.4 Japan CRM Analytics Market
10.3.6.4.1 Japan CRM Analytics Market by Type
10.3.6.4.2 Japan CRM Analytics Market by End-user
10.3.6.4.3 Japan CRM Analytics Market by Industry Vertical
10.3.6.5 South Korea CRM Analytics Market
10.3.6.5.1 South Korea CRM Analytics Market by Type
10.3.6.5.2 South Korea CRM Analytics Market by End-user
10.3.6.5.3 South Korea CRM Analytics Market by Industry Vertical
10.3.6.6 Rest of Asia-Pacific CRM Analytics Market
10.3.6.6.1 Rest of Asia-Pacific CRM Analytics Market by Type
10.3.6.6.2 Rest of Asia-Pacific CRM Analytics Market by End-user
10.3.6.6.3 Rest of Asia-Pacific CRM Analytics Market by Industry Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa CRM Analytics Market Overview
10.4.2 Middle East and Africa CRM Analytics Market Forecasts and Analysis
10.4.3 Middle East and Africa CRM Analytics Market Forecasts and Analysis - By Type
10.4.4 Middle East and Africa CRM Analytics Market Forecasts and Analysis - By End-user
10.4.5 Middle East and Africa CRM Analytics Market Forecasts and Analysis - By Industry Vertical
10.4.6 Middle East and Africa CRM Analytics Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa CRM Analytics Market
10.4.6.1.1 South Africa CRM Analytics Market by Type
10.4.6.1.2 South Africa CRM Analytics Market by End-user
10.4.6.1.3 South Africa CRM Analytics Market by Industry Vertical
10.4.6.2 Saudi Arabia CRM Analytics Market
10.4.6.2.1 Saudi Arabia CRM Analytics Market by Type
10.4.6.2.2 Saudi Arabia CRM Analytics Market by End-user
10.4.6.2.3 Saudi Arabia CRM Analytics Market by Industry Vertical
10.4.6.3 U.A.E CRM Analytics Market
10.4.6.3.1 U.A.E CRM Analytics Market by Type
10.4.6.3.2 U.A.E CRM Analytics Market by End-user
10.4.6.3.3 U.A.E CRM Analytics Market by Industry Vertical
10.4.6.4 Rest of Middle East and Africa CRM Analytics Market
10.4.6.4.1 Rest of Middle East and Africa CRM Analytics Market by Type
10.4.6.4.2 Rest of Middle East and Africa CRM Analytics Market by End-user
10.4.6.4.3 Rest of Middle East and Africa CRM Analytics Market by Industry Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America CRM Analytics Market Overview
10.5.2 South and Central America CRM Analytics Market Forecasts and Analysis
10.5.3 South and Central America CRM Analytics Market Forecasts and Analysis - By Type
10.5.4 South and Central America CRM Analytics Market Forecasts and Analysis - By End-user
10.5.5 South and Central America CRM Analytics Market Forecasts and Analysis - By Industry Vertical
10.5.6 South and Central America CRM Analytics Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil CRM Analytics Market
10.5.6.1.1 Brazil CRM Analytics Market by Type
10.5.6.1.2 Brazil CRM Analytics Market by End-user
10.5.6.1.3 Brazil CRM Analytics Market by Industry Vertical
10.5.6.2 Argentina CRM Analytics Market
10.5.6.2.1 Argentina CRM Analytics Market by Type
10.5.6.2.2 Argentina CRM Analytics Market by End-user
10.5.6.2.3 Argentina CRM Analytics Market by Industry Vertical
10.5.6.3 Rest of South and Central America CRM Analytics Market
10.5.6.3.1 Rest of South and Central America CRM Analytics Market by Type
10.5.6.3.2 Rest of South and Central America CRM Analytics Market by End-user
10.5.6.3.3 Rest of South and Central America CRM Analytics Market by Industry Vertical

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. CRM ANALYTICS MARKET, KEY COMPANY PROFILES
12.1. ANGOSS SOFTWARE CORPORATION
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. INFOSYS LIMITED
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. IBM CORPORATION
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. INFOR
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. MICROSOFT CORPORATION
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. ORACLE CORPORATION
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. SALESFORCE.COM, INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. SAP SE
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. TERADATA CORPORATION
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. SAS INSTITUTE, INC.
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. Angoss Software Corporation
2. Infosys Limited
3. IBM Corporation
4. Infor
5. Microsoft Corporation
6. Oracle Corporation
7. Salesforce.com, Inc.
8. SAP SE
9. Teradata Corporation
10. SAS Institute, Inc.
TIPTE100000252
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