Customer Information System (CIS) Market Overview, Growth, Trends, Analysis, Research Report (2025-2031)

Historic Data: 2021-2023 | Base Year: 2024 | Forecast Period: 2025-2031

Coverage: Customer Information System (CIS) Market covers analysis by Deployment Type (On-Premise and Cloud); Component (Software and Services); and Application (Electricity and Power Management, Utility Gas Management, and Water and Wastewater Management), and Geography (North America, Europe, Asia Pacific, and South and Central America)

Report Date : Dec 2025
Report Code : TIPRE00003109

Category : Technology, Media and Telecommunications
Status : Upcoming

Available Report Formats :
No. of Pages : 150

Also Available in :

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Page Updated: Jul 2025

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

The Customer Information System (CIS) Market is expected to register a CAGR of XX% from 2025 to 2031, with a market size expanding from US$ XX Million in 2024 to US$ XX Million by 2031.

The report is categorized by Deployment Type (On-Premise and Cloud) and further analyzes the market based on Component (Software and Services). It also examines the market by Application (Electricity and Power Management, Utility Gas Management, Water and Wastewater Management).A comprehensive breakdown is provided at global, regional, and country levels for each of these key segments.

The report includes market size and forecasts across all segments, presenting values in USD. It also delivers key statistics on the current market status of leading players, along with insights into prevailing market trends and emerging opportunities.

Purpose of the Report

The report Customer Information System (CIS) Market by The Insight Partners aims to describe the present landscape and future growth, top driving factors, challenges, and opportunities. This will provide insights to various business stakeholders, such as:

Technology Providers/Manufacturers: To understand the evolving market dynamics and know the potential growth opportunities, enabling them to make informed strategic decisions.
Investors: To conduct a comprehensive trend analysis regarding the market growth rate, market financial projections, and opportunities that exist across the value chain.
Regulatory bodies: To regulate policies and police activities in the market with the aim of minimizing abuse, preserving investor trust and confidence, and upholding the integrity and stability of the market.

Customer Information System (CIS) Market Segmentation

Deployment Type

On-Premise and Cloud

Component

Software and Services

Application

Electricity and Power Management
Utility Gas Management
Water and Wastewater Management

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Customer Information System (CIS) Market: Strategic Insights

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Customer Information System (CIS) Market Growth Drivers

Empowering Businesses with Real-Time Customer Insights
Enhancing Customer Engagement through Personalized Experiences
Streamlining Operations with Integrated Data Solutions

Customer Information System (CIS) Market Future Trends

AI-Powered CIS Revolutionizes Customer Engagement and Support
Sustainability Drives Demand for Eco-Friendly CIS Solutions
Integration of IoT Enhances Real-Time Data in Customer Information Systems

Customer Information System (CIS) Market Opportunities

Empowering Utilities: Next-Gen CIS for Enhanced Customer Engagement
Streamlining Operations: AI-Driven CIS Solutions for Efficiency
Sustainability Focus: Eco-Friendly CIS for Green Energy Providers

Customer Information System (CIS) Market Regional Insights

The regional trends and factors influencing the Customer Information System (CIS) Market throughout the forecast period have been thoroughly explained by the analysts at The Insight Partners. This section also discusses Customer Information System (CIS) Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Customer Information System (CIS) Market Report Scope

Report Attribute	Details
Market size in 2024	US$ XX Million
Market Size by 2031	US$ XX Million
Global CAGR (2025 - 2031)	XX%
Historical Data	2021-2023
Forecast period	2025-2031
Segments Covered	By Deployment Type On-Premise and Cloud By Component Software and Services By Application Electricity and Power Management Utility Gas Management Water and Wastewater Management
Regions and Countries Covered	North America US Canada Mexico Europe UK Germany France Russia Italy Rest of Europe Asia-Pacific China India Japan Australia Rest of Asia-Pacific South and Central America Brazil Argentina Rest of South and Central America Middle East and Africa South Africa Saudi Arabia UAE Rest of Middle East and Africa
Market leaders and key company profiles	Avertra Corp Agility CIS Cayenta Fluentgrid Limited Gentrack HansenCX (Hansen Technologies) IBM Corporation Open International Vertex

Customer Information System (CIS) Market Players Density: Understanding Its Impact on Business Dynamics

The Customer Information System (CIS) Market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

customer-information-system-cis-market-cagr

Get the Customer Information System (CIS) Market top key players overview

Key Selling Points

Comprehensive Coverage: The report comprehensively covers the analysis of products, services, types, and end users of the Customer Information System (CIS) Market, providing a holistic landscape.
Expert Analysis: The report is compiled based on the in-depth understanding of industry experts and analysts.
Up-to-date Information: The report assures business relevance due to its coverage of recent information and data trends.
Customization Options: This report can be customized to cater to specific client requirements and suit the business strategies aptly.

The research report on the Customer Information System (CIS) Market can, therefore, help spearhead the trail of decoding and understanding the industry scenario and growth prospects. Although there can be a few valid concerns, the overall benefits of this report tend to outweigh the disadvantages.

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the Customer Information System (CIS) Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

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