New

Customer Satisfaction Software Market

2021

Customer Satisfaction Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Component (Software, Services); Enterprise Size (SMEs, Large Enterprises); End-Users (BFSI, IT and Telecom, Healthcare, Retail, Others) and Geography

| Report Code: TIPRE00013199 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Customer Satisfaction Software Market 2028 By Component, Enterprise Size, End-Users and Geography | The Insight Partners

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MARKET INTRODUCTION

Customer satisfaction software enables businesses to collect and manage feedback from their customers. The increasing demand for high customer satisfaction to stay ahead in the competitive market drives the global customer satisfaction software market. Vendors use various channels to collect customer feedback and analyze it effectively to increase its customer satisfaction value. For instance, Zonka Feedback CX Platform is a prominent multichannel feedback software that transforms and manages employee and customer experience. It measures the right CX metrics, including Customer Effort Score, Net Promoter Score, and Customer Satisfaction Score. It takes feedback and conducts surveys across multiple channels, including online, tablets, email, and SMS. The customer satisfaction software market is highly fragmented with numerous players operating at regional and country level.

MARKET DYNAMICS

The increasing advancements in technology and the use of advanced technology such as artificial intelligence is creating the demand for customer satisfaction software and are significantly driving the customer satisfaction software market. Features such as 360-degree feedback, call reporting, compliant monitoring, survey management, analytics, and others drive the customer satisfaction software market. Asia-Pacific is one of the fastest-growing regions in the customer satisfaction software market. The increasing number of SMEs in developing countries such as China, India, and others are having a positive impact on customer satisfaction software market.

MARKET SCOPE

The "Global Customer Satisfaction Software Market Analysis To 2028" is a specialized and in-depth study of the ICT industry with a special focus on the global market trend analysis. The Customer Satisfaction Software market report aims to provide an overview of the Customer Satisfaction Software market with detailed market segmentation by component, enterprise size, end-users, and geography. The global Customer Satisfaction Software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Customer Satisfaction Software market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global Customer Satisfaction Software market is segmented on the basis of component, enterprise size, and end-users. Based on component, the Customer Satisfaction Software market is segmented into: software and services. On the basis of enterprise size, the Customer Satisfaction Software market is segmented into: SMEs and large enterprises. Based on end-users, the market is segmented into: BFSI, IT & Telecom, Healthcare, Retail, and Others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global Customer Satisfaction Software market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Customer Satisfaction Software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the Customer Satisfaction Software market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the Customer Satisfaction Software market in these regions.



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MARKET PLAYERS


The reports cover key developments in the Customer Satisfaction Software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from Customer Satisfaction Software market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the Customer Satisfaction Software market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the Customer Satisfaction Software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   123FormBuilder
  •   Alkaweb
  •   Custify
  •   Involve.me
  •   Lucky Orange
  •   Nicereply
  •   SurveyLegend
  •   SurveySparrow
  •   Zendesk
  •   Zonka Feedback

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Satisfaction Software Market - By Component
1.3.2 Customer Satisfaction Software Market - By Enterprise Size
1.3.3 Customer Satisfaction Software Market - By End-Users
1.3.4 Customer Satisfaction Software Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER SATISFACTION SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CUSTOMER SATISFACTION SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CUSTOMER SATISFACTION SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER SATISFACTION SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER SATISFACTION SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CUSTOMER SATISFACTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CUSTOMER SATISFACTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. CUSTOMER SATISFACTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - END-USERS
9.1. OVERVIEW
9.2. END-USERS MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. IT AND TELECOM
9.4.1. Overview
9.4.2. IT and Telecom Market Forecast and Analysis
9.5. HEALTHCARE
9.5.1. Overview
9.5.2. Healthcare Market Forecast and Analysis
9.6. RETAIL
9.6.1. Overview
9.6.2. Retail Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis
10. CUSTOMER SATISFACTION SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Customer Satisfaction Software Market Overview
10.1.2 North America Customer Satisfaction Software Market Forecasts and Analysis
10.1.3 North America Customer Satisfaction Software Market Forecasts and Analysis - By Component
10.1.4 North America Customer Satisfaction Software Market Forecasts and Analysis - By Enterprise Size
10.1.5 North America Customer Satisfaction Software Market Forecasts and Analysis - By End-Users
10.1.6 North America Customer Satisfaction Software Market Forecasts and Analysis - By Countries
10.1.6.1 United States Customer Satisfaction Software Market
10.1.6.1.1 United States Customer Satisfaction Software Market by Component
10.1.6.1.2 United States Customer Satisfaction Software Market by Enterprise Size
10.1.6.1.3 United States Customer Satisfaction Software Market by End-Users
10.1.6.2 Canada Customer Satisfaction Software Market
10.1.6.2.1 Canada Customer Satisfaction Software Market by Component
10.1.6.2.2 Canada Customer Satisfaction Software Market by Enterprise Size
10.1.6.2.3 Canada Customer Satisfaction Software Market by End-Users
10.1.6.3 Mexico Customer Satisfaction Software Market
10.1.6.3.1 Mexico Customer Satisfaction Software Market by Component
10.1.6.3.2 Mexico Customer Satisfaction Software Market by Enterprise Size
10.1.6.3.3 Mexico Customer Satisfaction Software Market by End-Users
10.2. EUROPE
10.2.1 Europe Customer Satisfaction Software Market Overview
10.2.2 Europe Customer Satisfaction Software Market Forecasts and Analysis
10.2.3 Europe Customer Satisfaction Software Market Forecasts and Analysis - By Component
10.2.4 Europe Customer Satisfaction Software Market Forecasts and Analysis - By Enterprise Size
10.2.5 Europe Customer Satisfaction Software Market Forecasts and Analysis - By End-Users
10.2.6 Europe Customer Satisfaction Software Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Customer Satisfaction Software Market
10.2.6.1.1 Germany Customer Satisfaction Software Market by Component
10.2.6.1.2 Germany Customer Satisfaction Software Market by Enterprise Size
10.2.6.1.3 Germany Customer Satisfaction Software Market by End-Users
10.2.6.2 France Customer Satisfaction Software Market
10.2.6.2.1 France Customer Satisfaction Software Market by Component
10.2.6.2.2 France Customer Satisfaction Software Market by Enterprise Size
10.2.6.2.3 France Customer Satisfaction Software Market by End-Users
10.2.6.3 Italy Customer Satisfaction Software Market
10.2.6.3.1 Italy Customer Satisfaction Software Market by Component
10.2.6.3.2 Italy Customer Satisfaction Software Market by Enterprise Size
10.2.6.3.3 Italy Customer Satisfaction Software Market by End-Users
10.2.6.4 United Kingdom Customer Satisfaction Software Market
10.2.6.4.1 United Kingdom Customer Satisfaction Software Market by Component
10.2.6.4.2 United Kingdom Customer Satisfaction Software Market by Enterprise Size
10.2.6.4.3 United Kingdom Customer Satisfaction Software Market by End-Users
10.2.6.5 Russia Customer Satisfaction Software Market
10.2.6.5.1 Russia Customer Satisfaction Software Market by Component
10.2.6.5.2 Russia Customer Satisfaction Software Market by Enterprise Size
10.2.6.5.3 Russia Customer Satisfaction Software Market by End-Users
10.2.6.6 Rest of Europe Customer Satisfaction Software Market
10.2.6.6.1 Rest of Europe Customer Satisfaction Software Market by Component
10.2.6.6.2 Rest of Europe Customer Satisfaction Software Market by Enterprise Size
10.2.6.6.3 Rest of Europe Customer Satisfaction Software Market by End-Users
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Customer Satisfaction Software Market Overview
10.3.2 Asia-Pacific Customer Satisfaction Software Market Forecasts and Analysis
10.3.3 Asia-Pacific Customer Satisfaction Software Market Forecasts and Analysis - By Component
10.3.4 Asia-Pacific Customer Satisfaction Software Market Forecasts and Analysis - By Enterprise Size
10.3.5 Asia-Pacific Customer Satisfaction Software Market Forecasts and Analysis - By End-Users
10.3.6 Asia-Pacific Customer Satisfaction Software Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Customer Satisfaction Software Market
10.3.6.1.1 Australia Customer Satisfaction Software Market by Component
10.3.6.1.2 Australia Customer Satisfaction Software Market by Enterprise Size
10.3.6.1.3 Australia Customer Satisfaction Software Market by End-Users
10.3.6.2 China Customer Satisfaction Software Market
10.3.6.2.1 China Customer Satisfaction Software Market by Component
10.3.6.2.2 China Customer Satisfaction Software Market by Enterprise Size
10.3.6.2.3 China Customer Satisfaction Software Market by End-Users
10.3.6.3 India Customer Satisfaction Software Market
10.3.6.3.1 India Customer Satisfaction Software Market by Component
10.3.6.3.2 India Customer Satisfaction Software Market by Enterprise Size
10.3.6.3.3 India Customer Satisfaction Software Market by End-Users
10.3.6.4 Japan Customer Satisfaction Software Market
10.3.6.4.1 Japan Customer Satisfaction Software Market by Component
10.3.6.4.2 Japan Customer Satisfaction Software Market by Enterprise Size
10.3.6.4.3 Japan Customer Satisfaction Software Market by End-Users
10.3.6.5 South Korea Customer Satisfaction Software Market
10.3.6.5.1 South Korea Customer Satisfaction Software Market by Component
10.3.6.5.2 South Korea Customer Satisfaction Software Market by Enterprise Size
10.3.6.5.3 South Korea Customer Satisfaction Software Market by End-Users
10.3.6.6 Rest of Asia-Pacific Customer Satisfaction Software Market
10.3.6.6.1 Rest of Asia-Pacific Customer Satisfaction Software Market by Component
10.3.6.6.2 Rest of Asia-Pacific Customer Satisfaction Software Market by Enterprise Size
10.3.6.6.3 Rest of Asia-Pacific Customer Satisfaction Software Market by End-Users
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Customer Satisfaction Software Market Overview
10.4.2 Middle East and Africa Customer Satisfaction Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Customer Satisfaction Software Market Forecasts and Analysis - By Component
10.4.4 Middle East and Africa Customer Satisfaction Software Market Forecasts and Analysis - By Enterprise Size
10.4.5 Middle East and Africa Customer Satisfaction Software Market Forecasts and Analysis - By End-Users
10.4.6 Middle East and Africa Customer Satisfaction Software Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Customer Satisfaction Software Market
10.4.6.1.1 South Africa Customer Satisfaction Software Market by Component
10.4.6.1.2 South Africa Customer Satisfaction Software Market by Enterprise Size
10.4.6.1.3 South Africa Customer Satisfaction Software Market by End-Users
10.4.6.2 Saudi Arabia Customer Satisfaction Software Market
10.4.6.2.1 Saudi Arabia Customer Satisfaction Software Market by Component
10.4.6.2.2 Saudi Arabia Customer Satisfaction Software Market by Enterprise Size
10.4.6.2.3 Saudi Arabia Customer Satisfaction Software Market by End-Users
10.4.6.3 U.A.E Customer Satisfaction Software Market
10.4.6.3.1 U.A.E Customer Satisfaction Software Market by Component
10.4.6.3.2 U.A.E Customer Satisfaction Software Market by Enterprise Size
10.4.6.3.3 U.A.E Customer Satisfaction Software Market by End-Users
10.4.6.4 Rest of Middle East and Africa Customer Satisfaction Software Market
10.4.6.4.1 Rest of Middle East and Africa Customer Satisfaction Software Market by Component
10.4.6.4.2 Rest of Middle East and Africa Customer Satisfaction Software Market by Enterprise Size
10.4.6.4.3 Rest of Middle East and Africa Customer Satisfaction Software Market by End-Users
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Customer Satisfaction Software Market Overview
10.5.2 South and Central America Customer Satisfaction Software Market Forecasts and Analysis
10.5.3 South and Central America Customer Satisfaction Software Market Forecasts and Analysis - By Component
10.5.4 South and Central America Customer Satisfaction Software Market Forecasts and Analysis - By Enterprise Size
10.5.5 South and Central America Customer Satisfaction Software Market Forecasts and Analysis - By End-Users
10.5.6 South and Central America Customer Satisfaction Software Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Customer Satisfaction Software Market
10.5.6.1.1 Brazil Customer Satisfaction Software Market by Component
10.5.6.1.2 Brazil Customer Satisfaction Software Market by Enterprise Size
10.5.6.1.3 Brazil Customer Satisfaction Software Market by End-Users
10.5.6.2 Argentina Customer Satisfaction Software Market
10.5.6.2.1 Argentina Customer Satisfaction Software Market by Component
10.5.6.2.2 Argentina Customer Satisfaction Software Market by Enterprise Size
10.5.6.2.3 Argentina Customer Satisfaction Software Market by End-Users
10.5.6.3 Rest of South and Central America Customer Satisfaction Software Market
10.5.6.3.1 Rest of South and Central America Customer Satisfaction Software Market by Component
10.5.6.3.2 Rest of South and Central America Customer Satisfaction Software Market by Enterprise Size
10.5.6.3.3 Rest of South and Central America Customer Satisfaction Software Market by End-Users
11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
12. CUSTOMER SATISFACTION SOFTWARE MARKET, KEY COMPANY PROFILES
12.1. 123FORMBUILDER
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. ALKAWEB
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. CUSTIFY
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. INVOLVE.ME
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. LUCKY ORANGE
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. NICEREPLY
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. SURVEYLEGEND
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. SURVEYSPARROW
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. ZENDESK 
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. ZONKA FEEDBACK
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments
13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. 123FormBuilder
2. Alkaweb
3. Custify
4. Involve.me
5. Lucky Orange
6. Nicereply
7. SurveyLegend
8. SurveySparrow
9. Zendesk
10. Zonka Feedback
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