Patient Portal Market to Grow at a CAGR of 18.8% to reach US$ 8,938.75 Million from 2020 to 2027

Patient Portal Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Product (Standalone Patient Portals and Integrated Patient Portals), Delivery Mode (Web-Based Delivery and Cloud-Based Delivery), and End User (Providers, Payers, Pharmacies, and Others) and Geography

Publication Month : Feb 2021

  • Report Code : TIPHE100001207
  • Category : Healthcare IT
  • Status : Published
  • No. of Pages : 156
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The patient portal market was valued at US$ 2,185.71 million in 2019 and it is projected to reach US$ 8,938.75 million by 2027; it is expected to grow at a CAGR of 18.8% during 2020–2027.

The patient portal is a web-based solution that is connected with the electronic health records and allows patients to access their health records. Patients can share their health information and communicate remotely. The factors such as increasing adoption of EHR and government regulations mandating maintain health records are driving the growth of the market. Many healthcare institutes are currently focusing on the adoption of technologies and implementation of digital platforms. These platforms are preliminarily intended to generate patient database and utilization of it for disease diagnosis and treatment decisions. Additionally, the growth of global patient portals market is attributed to the rising prevalence of chronic diseases, growing adoption of big data and health IT tools, increasing number of strategic initiatives taken by governments, and growing number of hospitals. However, the lack of awareness about software in emerging nations and concerns regarding data privacy restrain the market growth.

Lucrative Regions for Patient Portal Market

Lucrative Regions for Patient Portal Market

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Market Insights

Increasing Demand for Electronic Health Records (EHRs)

Increasing adoption of patient-centric approach by healthcare payers and rising demand for electronic health records (EHRs) are contributing to the growth of the patient portal market. EHRs are becoming increasingly popular as the digitalization ‘of the healthcare industry is growing at a significant rate. As per the World Health Organization (WHO), more than 50% of upper-middle- and high-income countries have adopted national EHR systems. Governments worldwide are focusing on laying down the standards, regulations, and infrastructure for maintaining health records, which is increasing the demand for patient portals. For instance, My Health Record, a national digital health record platform in Australia, has launched “My Health Record” to ensure that most citizens have a health record by 2022. This would help all healthcare providers in the country in retrieving healthcare information available on the platform. Also, the COVID-19 pandemic has put much pressure on healthcare organizations since the beginning of 2020. However, the use of EHRs has been proven instrumental in overcoming this challenge. They have helped in recommending surge capacity to help healthcare providers prepare for the hike in patient numbers. In May 2020, the US federal government proposed the Federal Health IT Strategic Plan 2020–2025 that mandates the meaningful usage of EHR by healthcare providers.

Apart from this, increasing adoption of healthcare technologies by hospitals in emerging countries is further driving the patient portal market. For instance, in March 2019, Huawei Technologies signed a partnership agreement with Guangdong Provincial People's Hospital for building a wireless healthcare hospital in China. This would be achieved by integrating 5G, internet of things (IoT), big data, artificial intelligence (AI), and other technologies to provide accessible healthcare services and better patient-doctor relationships. Therefore, increasing adoption of the patient-centric approach, rising investment in healthcare IT infrastructure, and increasing adoption of EHRs drive the patient portal market.

Product-Based Insights

Based on product, the patient portal market is bifurcated into standalone patient portals and integrated patient portals. The integrated patient portals segment held a larger share of the market in 2019. Also, the same segment is anticipated to register a higher CAGR in the market during the forecast period. Increasing adoption of EHRs is driving the demand for pre-integrated patient portals. Integrated portals eliminate the need of separate customized system to bridge the gap between physician requirements and patient information. The utilization of technology solutions, such as patient portals, improves the efficiency of healthcare organizations and facilities. Adoption of integrated patient portals has increased in the last few years. For instance, athenahealth’s athenaCommunicator has been ranked number 1 patient portal in KLAS awards. athenahealth’s suite is an integrated system with numerous features such as online scheduling, bill pay, appointment reminders, and smartphone application.

Global Patient Portal Market, by Product – 2019 and 2027

Global Patient Portal Market, by Product – 2019 and 2027

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Delivery Mode-Based Insights

Based on delivery mode, the patient portal market is bifurcated into web-based delivery and cloud-based delivery. The web-based delivery segment held a larger share of the market in 2019. However, the cloud-based delivery segment is anticipated to register a higher CAGR in the market during the forecast period.

End User-Based Insights

Based on end user, the patient portal market is segmented into providers, payers, pharmacies, and others. The providers segment held the largest share of the market in 2019, and is estimated to register the highest CAGR in the market during the forecast period. Many healthcare providers have introduced their own patient portals as the medical industry has shifted its focus toward patient-centric care. As a result, an increasing number of patients are signing up and actively using these services. As per the Office of the National Coordinator for Health IT (ONC), over 90% of hospitals allow patients to access their medical records, with 72% of organizations giving patients full view, download, and transmit capabilities. Healthcare organizations are adopting patient portals widely, which is driving the growth of the market. In September 2019, Epic Systems collaborated with Phelps Health to provide a platform, which connects all the Phelps Health care areas into one unified electronic health record system

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Patient Portal Market: Strategic Insights

patient-portal-market
Market Size Value inUS$ 2,185.71 Million in 2019
Market Size Value byUS$ 8,938.75 Million by 2027
Growth rateCAGR of 18.8% from 2020-2027
Forecast Period2020-2027
Base Year2020
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Various companies operating in the patient portal market use strategies such as product launches, mergers and acquisitions, collaborations, product innovations, and product portfolio expansions to expand their footprint worldwide, maintain the brand name, and meet the growing demand from end users.

Patient Portal Market – by Product

  • Standalone Patient Portals
  • Integrated Patient Portals

Patient Portal Market – by Delivery Mode

  • Web-Based Delivery
  • Cloud-Based Delivery

Patient Portal Market – by End User

  • Providers
  • Payers
  • Pharmacies
  • Others

Patient Portal Market – by Geography

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • France
    • Germany
    • Italy
    • UK
    • Spain
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • India
    • South Korea
    • Japan
    • Australia
    • Rest of Asia Pacific
  • Middle East & Africa (MEA)
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of Middle East & Africa
  • South America (SAM)
    • Brazil
    • Argentina
    • Rest of South and Central America

Company Profiles

  • Cerner Corporation
  • Allscripts Healthcare, LLC
  • McKESSON CORPORATION
  • Optum, Inc.
  • athenahealth, Inc. (Veritas Capital)
  • Epic Systems Corporation
  • Greenway Health, LLC
  • CureMD Healthcare
  • General Electric Company
  • NEXTGEN HEALTHCARE INFORMATION SYSTEM, LLC
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Product , Delivery Mode , and End User and Geography

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Saudi Arabia, South Africa, South Korea, Spain, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions


What is patient portal?

A patient portal is an online application which enables to maintain the data of patients. The patient portal is a web-based solution that is connected with the electronic health records and allows patients to access their health records. The patients can share their health information and communicate remotely. The increasing adoption of EHR, and government regulations mandating maintain health records is driving the growth of the market..

What are the driving factors for the patient portal market across the globe?

The increasing demand for electronic health records (EHRs), and rising use of smartphones fuels the market growth and various technological advancements.

What are the factors that are hampering the patient portal market?

Concerns regarding data privacy hinders the growth of the patient portal market.

The List of Companies - Patient Portal  Market

  1. Cerner Corporation
  2. Allscripts Healthcare, LLC
  3. McKESSON CORPORATION
  4. Optum, Inc.
  5. athenahealth, Inc. (Veritas Capital)
  6. Epic Systems Corporation
  7. Greenway Health, LLC
  8. CureMD Healthcare
  9. General Electric Company
  10. NEXTGEN HEALTHCARE INFORMATION SYSTEM, LLC

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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