The cloud communication platform market in MEA is expected to grow from US$ 409.08 million in 2021 to US$ 1,617.85 million by 2028; it is estimated to grow at a CAGR of 21.7% from 2021 to 2028.
Saudi Arabia, South Africa, and UAE are major economies in MEA. High surge in the number of internet users is the major factor driving the growth of the MEA cloud communication platform market. With the growing population, the number of internet users are also increasing. Still there are more countries where the digitalization and internet is in initial phase such as region in MEA including, Oman, Qatar, and Kuwait, among others. The continuous growth in the internet users also let the industries to transform their business to the digital platform. And the need for cloud technology has positively impacted the businesses because of the storage and data transfer facilities and most important that the use of cloud is very cost-effective, which led the businesses to pay for the service as per their use. This factor has influenced the market growth. And due to this COVID-19 outbreak, there has been a growth in remote working and online learning. Many organizations and industries have adopted cloud communication platform to continue their business. Due to this, there has been a sudden rise in the requirement for cloud communication platforms, such as unified communication and collaboration, web real-time communication, interactive voice response, voice over internet protocol, application programming interface, and reporting and analytics. Small and medium-sized enterprises (SMEs) are continuously adopting cloud telephony services mainly due to cost efficiency and limited capital investment required for deploying the setup. Therefore, the growing internet users has influenced the cloud communication platform market growth.
In MEA, Iran, Saudi Arabia, Qatar, South Africa, and the UAE are a few countries with the highest number of COVID-19 confirmed cases and deaths. The adoption of advanced technologies, such as IoT and cloud, is quite high especially in countries such as the UAE. The demand for digitalization is growing at an impressive pace in this region. Thus, it is expected to offer ample growth opportunities for cloud communication platform market in the coming years. To tackle problems caused due to COIVD-19 pandemic in industrial, software, and IT industry while maintaining regular operations without disruptions, the companies present in this region are expected to invest heavily in cloud-based communication tools and solutions in the coming years.
With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the MEA cloud communication platform market. The MEA cloud communication platform market is expected to grow at a good CAGR during the forecast period.
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MEA Cloud Communication Platform Market Segmentation
MEA Cloud Communication Platform Market – By Component
- Solutions
- UCaaS
- WebRTC
- IVR
- VoIP
- API
- Services
- Training and Consulting
- Support and Maintenance
- Managed Services
MEA Cloud Communication Platform Market – By Enterprise Size
- SMEs
- Large Enterprises
MEA Cloud Communication Platform Market – By Industry
- BFSI
- IT & Telecom
- Healthcare
- Retail
- Government
- Education
- Others
MEA Cloud Communication Platform Market, by Country
- Saudi Arabia
- South Africa
- UAE
- Rest of MEA
MEA Cloud Communication Platform Market - Companies Mentioned
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Telestax, Inc.
- Vonage Holdings Corp.
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. MEA Cloud Communication Platform Market Landscape
4.1 Market Overview
4.2 MEA PEST Analysis
4.2.1 Ecosystem Analysis
4.3 Expert Opinion
5. MEA Cloud Communication Platform Market– Key Market Dynamics
5.1.1 Growing Trend of Bring Your Own Device
5.1.2 Low Cost of Cloud Communication Platform Solutions
5.2 Market Restraints
5.2.1 Various Privacy and Security Concerns
5.3 Market Opportunities
5.3.1 Increased Preference for Cloud-Based Solutions and the Growth of the BPO Sector
5.3.2 High Surge in the number of Internet Users
5.4 Future Trends
5.4.1 Cloud-based IoT Platform Witnessing Rise
5.4.2 Significant Need of Voice Over Internet Protocol (VoIP)
5.5 Impact Analysis of Drivers and Restraints
6. Cloud Communication Platform Market– MEA Analysis
6.1 MEA Cloud Communication Platform Market Overview
6.2 MEA Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)
7. MEA Cloud Communication Platform Market Analysis – By Component
7.1 Overview
7.2 MEA Cloud Communication Platforms Market, By Component (2020 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)
7.3.3 Unified Communication and Collaboration (UCC/UCaaS)
7.3.3.1 Overview
7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.4 Web Real-Time Communication (WebRTC)
7.3.4.1 Overview
7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.5 Interactive Voice Response (IVR)
7.3.5.1 Overview
7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.6 Voice Over Internet Protocol (VoIP)
7.3.6.1 Overview
7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.7 Application Programming Interface (API)
7.3.7.1 Overview
7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.3 Training and Consulting
7.4.3.1 Overview
7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.4 Support and Maintenance
7.4.4.1 Overview
7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.5 Managed Service
7.4.5.1 Overview
7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8. MEA Cloud Communication Platform Market Analysis – By Enterprise Size
8.1 Overview
8.2 MEA Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)
8.3 SMEs
8.3.1 Overview
8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8.4 Large Enterprise
8.4.1 Overview
8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9. MEA Cloud Communication Platform Market Analysis – By Industry
9.1 Overview
9.2 MEA Cloud Communication Platform Market, By Industry (2020 and 2028)
9.3 Retail
9.3.1 Overview
9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.4 IT & Telecom
9.4.1 Overview
9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.6 Government
9.6.1 Overview
9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.7 Education
9.7.1 Overview
9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.8 BFSI
9.8.1 Overview
9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.9 Others
9.9.1 Overview
9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
10. MEA Cloud Communication Platform Market – Country Analysis
10.1 Overview
10.1.1 MEA Cloud Communication Platform Market Breakdown, By Country
10.1.1.1 Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Component
10.1.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Solution
10.1.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Service
10.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.1.3 Saudi Arabia Cloud Communication Platform Market Breakdown, By Industry
10.1.1.2 UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.2.1 UAE Cloud Communication Platform Market Breakdown, By Component
10.1.1.2.1.1 UAE Cloud Communication Platform Market Breakdown, By Solution
10.1.1.2.1.2 UAE Cloud Communication Platform Market Breakdown, By Service
10.1.1.2.2 UAE Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.2.3 UAE Cloud Communication Platform Market Breakdown, By Industry
10.1.1.3 South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.3.1 South Africa Cloud Communication Platform Market Breakdown, By Component
10.1.1.3.1.1 South Africa Cloud Communication Platform Market Breakdown, By Solution
10.1.1.3.1.2 South Africa Cloud Communication Platform Market Breakdown, By Service
10.1.1.3.2 South Africa Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.3.3 South Africa Cloud Communication Platform Market Breakdown, By Industry
10.1.1.4 Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.4.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Component
10.1.1.4.1.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Solution
10.1.1.4.1.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Service
10.1.1.4.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.4.3 Rest of MEA Cloud Communication Platform Market Breakdown, By Industry
11. MEA Cloud Communication Platform Market- COVID-19 Impact Analysis
11.1 MEA: Impact Assessment of COVID-19 Pandemic
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 Merger and Acquisition
12.4 New Development
13. Company Profiles
13.1 Avaya Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Cisco Systems, Inc.
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Vonage
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Telestax, Inc.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Intrado
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Table 2. Saudi Arabia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 3. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 4. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 5. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 6. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 7. UAE Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 8. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 9. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 10. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 11. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 12. South Africa Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 13. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 14. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 15. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 16. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 17. Rest of MEA Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 18. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 19. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 20. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 21. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 22. List of Abbreviation
LIST OF FIGURES
Figure 1. MEA Cloud Communication Platform Market Segmentation
Figure 2. MEA Cloud Communication Platform Market Segmentation – By Country
Figure 3. MEA Cloud Communication Platform Market Overview
Figure 4. UCaaS held the largest market share in 2020
Figure 5. BFSI held the largest market share in 2020
Figure 6. UAE held Largest Market Share in 2020
Figure 7. MEA PEST Analysis
Figure 8. Expert Opinion
Figure 9. MEA Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints
Figure 10. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Figure 11. MEA Cloud Communication Platforms Market, By Component (2020 and 2028)
Figure 12. MEA Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 13. MEA Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. MEA Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. MEA Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. MEA Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. MEA API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. MEA Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. MEA Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. MEA Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. MEA Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. MEA Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)
Figure 23. MEA SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. MEA Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. MEA Cloud Communication Platform Market, By Industry (2020 and 2028)
Figure 26. MEA Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. MEA IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. MEA Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. MEA Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. MEA Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. MEA BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. MEA Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 33. MEA Cloud Communication Platform Market, by Key Country - Revenue (2020) (US$ million)
Figure 34. MEA Cloud Communication Platform Market Breakdown, By Country, 2020 & 2028 (%)
Figure 35. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 36. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 37. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 38. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 39. Impact of COVID-19 Pandemic in MEA Country Markets
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Telestax, Inc.
- Vonage Holdings Corp.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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