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Middle East and Africa Cloud Communication Platform Market

2021

Middle East and Africa Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)

Publication Month: Nov 2021 | Report Code: TIPRE00025838 | No. of Pages: 136 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Middle East and Africa Cloud Communication Platform Market to Grow at a CAGR of 21.7% to reach US$ 1,617.85 million Million from 2021 to 2028

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The cloud communication platform market in MEA is expected to grow from US$ 409.08 million in 2021 to US$ 1,617.85 million by 2028; it is estimated to grow at a CAGR of 21.7% from 2021 to 2028.


Saudi Arabia, South Africa, and UAE are major economies in MEA. High surge in the number of internet users is the major factor driving the growth of the MEA cloud communication platform market. With the growing population, the number of internet users are also increasing. Still there are more countries where the digitalization and internet is in initial phase such as region in MEA including, Oman, Qatar, and Kuwait, among others. The continuous growth in the internet users also let the industries to transform their business to the digital platform. And the need for cloud technology has positively impacted the businesses because of the storage and data transfer facilities and most important that the use of cloud is very cost-effective, which led the businesses to pay for the service as per their use. This factor has influenced the market growth. And due to this COVID-19 outbreak, there has been a growth in remote working and online learning. Many organizations and industries have adopted cloud communication platform to continue their business. Due to this, there has been a sudden rise in the requirement for cloud communication platforms, such as unified communication and collaboration, web real-time communication, interactive voice response, voice over internet protocol, application programming interface, and reporting and analytics. Small and medium-sized enterprises (SMEs) are continuously adopting cloud telephony services mainly due to cost efficiency and limited capital investment required for deploying the setup. Therefore, the growing internet users has influenced the cloud communication platform market growth.

In MEA, Iran, Saudi Arabia, Qatar, South Africa, and the UAE are a few countries with the highest number of COVID-19 confirmed cases and deaths. The adoption of advanced technologies, such as IoT and cloud, is quite high especially in countries such as the UAE. The demand for digitalization is growing at an impressive pace in this region. Thus, it is expected to offer ample growth opportunities for cloud communication platform market in the coming years. To tackle problems caused due to COIVD-19 pandemic in industrial, software, and IT industry while maintaining regular operations without disruptions, the companies present in this region are expected to invest heavily in cloud-based communication tools and solutions in the coming years.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the MEA cloud communication platform market. The MEA cloud communication platform market is expected to grow at a good CAGR during the forecast period.
MEA cloud communication platform market

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MEA Cloud Communication Platform Market Segmentation

MEA Cloud Communication Platform Market – By Component

  • Solutions
    • UCaaS
    • WebRTC
    • IVR
    • VoIP
    • API
  • Services
    • Training and Consulting
    • Support and Maintenance
    • Managed Services

MEA Cloud Communication Platform Market – By Enterprise Size

  • SMEs
  • Large Enterprises

MEA Cloud Communication Platform Market – By Industry

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail
  • Government
  • Education
  • Others

MEA Cloud Communication Platform Market, by Country

  • Saudi Arabia
  • South Africa
  • UAE
  • Rest of MEA

MEA Cloud Communication Platform Market - Companies Mentioned

  • Avaya Inc.
  • Cisco Systems, Inc.
  • Intrado Corporation
  • Telestax, Inc.
  • Vonage Holdings Corp.

TABLE OF CONTENTS

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. MEA Cloud Communication Platform Market Landscape

4.1 Market Overview

4.2 MEA PEST Analysis

4.2.1 Ecosystem Analysis

4.3 Expert Opinion

5. MEA Cloud Communication Platform Market– Key Market Dynamics

5.1.1 Growing Trend of Bring Your Own Device

5.1.2 Low Cost of Cloud Communication Platform Solutions

5.2 Market Restraints

5.2.1 Various Privacy and Security Concerns

5.3 Market Opportunities

5.3.1 Increased Preference for Cloud-Based Solutions and the Growth of the BPO Sector

5.3.2 High Surge in the number of Internet Users

5.4 Future Trends

5.4.1 Cloud-based IoT Platform Witnessing Rise

5.4.2 Significant Need of Voice Over Internet Protocol (VoIP)

5.5 Impact Analysis of Drivers and Restraints

6. Cloud Communication Platform Market– MEA Analysis

6.1 MEA Cloud Communication Platform Market Overview

6.2 MEA Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)

7. MEA Cloud Communication Platform Market Analysis – By Component

7.1 Overview

7.2 MEA Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3 Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1 Overview

7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4 Web Real-Time Communication (WebRTC)

7.3.4.1 Overview

7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5 Interactive Voice Response (IVR)

7.3.5.1 Overview

7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6 Voice Over Internet Protocol (VoIP)

7.3.6.1 Overview

7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7 Application Programming Interface (API)

7.3.7.1 Overview

7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3 Training and Consulting

7.4.3.1 Overview

7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4 Support and Maintenance

7.4.4.1 Overview

7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5 Managed Service

7.4.5.1 Overview

7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8. MEA Cloud Communication Platform Market Analysis – By Enterprise Size

8.1 Overview

8.2 MEA Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3 SMEs

8.3.1 Overview

8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4 Large Enterprise

8.4.1 Overview

8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9. MEA Cloud Communication Platform Market Analysis – By Industry

9.1 Overview

9.2 MEA Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3 Retail

9.3.1 Overview

9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4 IT & Telecom

9.4.1 Overview

9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5 Healthcare

9.5.1 Overview

9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6 Government

9.6.1 Overview

9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7 Education

9.7.1 Overview

9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8 BFSI

9.8.1 Overview

9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9 Others

9.9.1 Overview

9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10. MEA Cloud Communication Platform Market – Country Analysis

10.1 Overview

10.1.1 MEA Cloud Communication Platform Market Breakdown, By Country

10.1.1.1 Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3 Saudi Arabia Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2 UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.2.1 UAE Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1 UAE Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2 UAE Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2 UAE Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3 UAE Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3 South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.3.1 South Africa Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.1.1 South Africa Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.1.2 South Africa Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.2 South Africa Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.3 South Africa Cloud Communication Platform Market Breakdown, By Industry

10.1.1.4 Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.4.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Component

10.1.1.4.1.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Solution

10.1.1.4.1.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Service

10.1.1.4.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.4.3 Rest of MEA Cloud Communication Platform Market Breakdown, By Industry

11. MEA Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1 MEA: Impact Assessment of COVID-19 Pandemic

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 Merger and Acquisition

12.4 New Development

13. Company Profiles

13.1 Avaya Inc.

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Cisco Systems, Inc.

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Vonage

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 Telestax, Inc.

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Intrado

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Word Index

LIST OF TABLES

Table 1. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2. Saudi Arabia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7. UAE Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12. South Africa Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17. Rest of MEA Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 18. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 19. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 20. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 21. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 22. List of Abbreviation

LIST OF FIGURES

Figure 1. MEA Cloud Communication Platform Market Segmentation

Figure 2. MEA Cloud Communication Platform Market Segmentation – By Country

Figure 3. MEA Cloud Communication Platform Market Overview

Figure 4. UCaaS held the largest market share in 2020

Figure 5. BFSI held the largest market share in 2020

Figure 6. UAE held Largest Market Share in 2020

Figure 7. MEA PEST Analysis

Figure 8. Expert Opinion

Figure 9. MEA Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11. MEA Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12. MEA Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13. MEA Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. MEA Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. MEA Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. MEA Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. MEA API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. MEA Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19. MEA Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. MEA Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. MEA Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. MEA Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23. MEA SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. MEA Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. MEA Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26. MEA Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. MEA IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. MEA Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29. MEA Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30. MEA Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31. MEA BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32. MEA Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33. MEA Cloud Communication Platform Market, by Key Country - Revenue (2020) (US$ million)

Figure 34. MEA Cloud Communication Platform Market Breakdown, By Country, 2020 & 2028 (%)

Figure 35. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 39. Impact of COVID-19 Pandemic in MEA Country Markets

  1. Avaya Inc.
  2. Cisco Systems, Inc.
  3. Intrado Corporation
  4. Telestax, Inc.
  5. Vonage Holdings Corp.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA cloud communication platform market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the MEA cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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