Voice analytics uses voice recognition tool to evaluate and record a verbal discussion. The software of voice analytics translate the dialogues to text format and also identifies speaker emotion by examining the audio patterns. For having an in-depth understanding of the customer's requirements, industries such as BFSI, retail, and healthcare are utilizing voice analytics at a greater pace.
Rising concern towards controlling fraud activities by adopting proper tool of fraud detection, a market of voice analytics is growing. Besides, the driving factor, voice analytics market also presents opportunities to the players, such as the need to have meaningful acumens from the vast consumer experience and integration of AI in respective industries to have satisfied clientele is anticipated to benefit the voice analytics market in the coming period.
The "Global Voice Analytics Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the voice analytics market with detailed market segmentation by component, deployment mode, application, end user industry, and geography. The global voice analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Voice analytics market players and offers key trends and opportunities in the market.
The global voice analytics market is segmented on the basis of component, deployment mode, application, and end user industry. Based on component, the market is segmented into solution and service. On the basis of deployment mode, the voice analytics market is segmented into on-premise and cloud. The voice analytics market on the basis of the application is classified into call monitoring, sentiment analysis, risk and fraud detection, and others. On the basis of end user industry, the voice analytics market is segmented into retail & ecommerce, BFSI, government, IT & Telecom, and others.
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global voice analytics market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The voice analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the voice analytics market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the voice analytics in these regions.
The reports cover key developments in the voice analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from voice analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for voice analytics in the global market. Below mentioned is the list of few companies engaged in the voice analytics market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the voice analytics market. In addition, the report focuses on leading industry players with information such as company profiles, products, and services offered, financial information of the last 3 years, the key development in the past five years.
- Avaya Inc.
- Calabrio Inc.
- ThoughtSpot Inc.
- Uniphore Software Systems
- VoiceSense Inc.
- Verint Systems Inc.
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.