Voice Analytics Market 2027 By Component, Deployment Mode, Application, End User Industry and Geography | The Insight Partners

Voice Analytics Market to 2027 - Global Analysis and Forecasts by Component (Solution, Service); Deployment Mode (On-Premise, Cloud); Application (Call Monitoring, Sentiment Analysis, Risk and Fraud Detection, Others); End User Industry (Retail and Ecommerce, BFSI, Government, IT and Telecom, Others) and Geography

Report Code: TIPRE00006071 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

Voice analytics uses voice recognition tool to evaluate and record a verbal discussion. The software of voice analytics translate the dialogues to text format and also identifies speaker emotion by examining the audio patterns. For having an in-depth understanding of the customer's requirements, industries such as BFSI, retail, and healthcare are utilizing voice analytics at a greater pace.

MARKET DYNAMICS

Rising concern towards controlling fraud activities by adopting proper tool of fraud detection, a market of voice analytics is growing. Besides, the driving factor, voice analytics market also presents opportunities to the players, such as the need to have meaningful acumens from the vast consumer experience and integration of AI in respective industries to have satisfied clientele is anticipated to benefit the voice analytics market in the coming period.

MARKET SCOPE

The "Global Voice Analytics Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the voice analytics market with detailed market segmentation by component, deployment mode, application, end user industry, and geography. The global voice analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Voice analytics market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global voice analytics market is segmented on the basis of component, deployment mode, application, and end user industry. Based on component, the market is segmented into solution and service. On the basis of deployment mode, the voice analytics market is segmented into on-premise and cloud. The voice analytics market on the basis of the application is classified into call monitoring, sentiment analysis, risk and fraud detection, and others. On the basis of end user industry, the voice analytics market is segmented into retail & ecommerce, BFSI, government, IT & Telecom, and others.

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global voice analytics market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The voice analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the voice analytics market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the voice analytics in these regions.

MARKET PLAYERS


The reports cover key developments in the voice analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from voice analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for voice analytics in the global market. Below mentioned is the list of few companies engaged in the voice analytics market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the voice analytics market. In addition, the report focuses on leading industry players with information such as company profiles, products, and services offered, financial information of the last 3 years, the key development in the past five years.

  •  Avaya Inc.
  •  Calabrio Inc.
  •  Invoca
  •  NICE
  •  RankMiner
  •  SESTEK
  •  ThoughtSpot Inc.
  •  Uniphore Software Systems
  •  VoiceSense Inc.
  •  Verint Systems Inc.

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Voice Analytics Market - By Component
1.3.2 Voice Analytics Market - By Deployment Mode
1.3.3 Voice Analytics Market - By Application
1.3.4 Voice Analytics Market - By End User Industry
1.3.5 Voice Analytics Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. VOICE ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. VOICE ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. VOICE ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. VOICE ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. VOICE ANALYTICS - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis

8. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT MODE

8.1. OVERVIEW
8.2. DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD
8.4.1. Overview
8.4.2. Cloud Market Forecast and Analysis

9. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - APPLICATION

9.1. OVERVIEW
9.2. APPLICATION MARKET FORECASTS AND ANALYSIS
9.3. CALL MONITORING
9.3.1. Overview
9.3.2. Call Monitoring Market Forecast and Analysis
9.4. SENTIMENT ANALYSIS
9.4.1. Overview
9.4.2. Sentiment Analysis Market Forecast and Analysis
9.5. RISK AND FRAUD DETECTION
9.5.1. Overview
9.5.2. Risk and Fraud Detection Market Forecast and Analysis
9.6. OTHERS
9.6.1. Overview
9.6.2. Others Market Forecast and Analysis

10. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - END USER INDUSTRY

10.1. OVERVIEW
10.2. END USER INDUSTRY MARKET FORECASTS AND ANALYSIS
10.3. RETAIL AND ECOMMERCE
10.3.1. Overview
10.3.2. Retail and Ecommerce Market Forecast and Analysis
10.4. BFSI
10.4.1. Overview
10.4.2. BFSI Market Forecast and Analysis
10.5. GOVERNMENT
10.5.1. Overview
10.5.2. Government Market Forecast and Analysis
10.6. IT AND TELECOM
10.6.1. Overview
10.6.2. IT and Telecom Market Forecast and Analysis
10.7. OTHERS
10.7.1. Overview
10.7.2. Others Market Forecast and Analysis

11. VOICE ANALYTICS MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Voice Analytics Market Overview
11.1.2 North America Voice Analytics Market Forecasts and Analysis
11.1.3 North America Voice Analytics Market Forecasts and Analysis - By Component
11.1.4 North America Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.1.5 North America Voice Analytics Market Forecasts and Analysis - By Application
11.1.6 North America Voice Analytics Market Forecasts and Analysis - By End User Industry
11.1.7 North America Voice Analytics Market Forecasts and Analysis - By Countries
11.1.7.1 United States Voice Analytics Market
11.1.7.1.1 United States Voice Analytics Market by Component
11.1.7.1.2 United States Voice Analytics Market by Deployment Mode
11.1.7.1.3 United States Voice Analytics Market by Application
11.1.7.1.4 United States Voice Analytics Market by End User Industry
11.1.7.2 Canada Voice Analytics Market
11.1.7.2.1 Canada Voice Analytics Market by Component
11.1.7.2.2 Canada Voice Analytics Market by Deployment Mode
11.1.7.2.3 Canada Voice Analytics Market by Application
11.1.7.2.4 Canada Voice Analytics Market by End User Industry
11.1.7.3 Mexico Voice Analytics Market
11.1.7.3.1 Mexico Voice Analytics Market by Component
11.1.7.3.2 Mexico Voice Analytics Market by Deployment Mode
11.1.7.3.3 Mexico Voice Analytics Market by Application
11.1.7.3.4 Mexico Voice Analytics Market by End User Industry
11.2. EUROPE
11.2.1 Europe Voice Analytics Market Overview
11.2.2 Europe Voice Analytics Market Forecasts and Analysis
11.2.3 Europe Voice Analytics Market Forecasts and Analysis - By Component
11.2.4 Europe Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.2.5 Europe Voice Analytics Market Forecasts and Analysis - By Application
11.2.6 Europe Voice Analytics Market Forecasts and Analysis - By End User Industry
11.2.7 Europe Voice Analytics Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Voice Analytics Market
11.2.7.1.1 Germany Voice Analytics Market by Component
11.2.7.1.2 Germany Voice Analytics Market by Deployment Mode
11.2.7.1.3 Germany Voice Analytics Market by Application
11.2.7.1.4 Germany Voice Analytics Market by End User Industry
11.2.7.2 France Voice Analytics Market
11.2.7.2.1 France Voice Analytics Market by Component
11.2.7.2.2 France Voice Analytics Market by Deployment Mode
11.2.7.2.3 France Voice Analytics Market by Application
11.2.7.2.4 France Voice Analytics Market by End User Industry
11.2.7.3 Italy Voice Analytics Market
11.2.7.3.1 Italy Voice Analytics Market by Component
11.2.7.3.2 Italy Voice Analytics Market by Deployment Mode
11.2.7.3.3 Italy Voice Analytics Market by Application
11.2.7.3.4 Italy Voice Analytics Market by End User Industry
11.2.7.4 United Kingdom Voice Analytics Market
11.2.7.4.1 United Kingdom Voice Analytics Market by Component
11.2.7.4.2 United Kingdom Voice Analytics Market by Deployment Mode
11.2.7.4.3 United Kingdom Voice Analytics Market by Application
11.2.7.4.4 United Kingdom Voice Analytics Market by End User Industry
11.2.7.5 Russia Voice Analytics Market
11.2.7.5.1 Russia Voice Analytics Market by Component
11.2.7.5.2 Russia Voice Analytics Market by Deployment Mode
11.2.7.5.3 Russia Voice Analytics Market by Application
11.2.7.5.4 Russia Voice Analytics Market by End User Industry
11.2.7.6 Rest of Europe Voice Analytics Market
11.2.7.6.1 Rest of Europe Voice Analytics Market by Component
11.2.7.6.2 Rest of Europe Voice Analytics Market by Deployment Mode
11.2.7.6.3 Rest of Europe Voice Analytics Market by Application
11.2.7.6.4 Rest of Europe Voice Analytics Market by End User Industry
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Voice Analytics Market Overview
11.3.2 Asia-Pacific Voice Analytics Market Forecasts and Analysis
11.3.3 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.3.5 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Application
11.3.6 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By End User Industry
11.3.7 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Voice Analytics Market
11.3.7.1.1 Australia Voice Analytics Market by Component
11.3.7.1.2 Australia Voice Analytics Market by Deployment Mode
11.3.7.1.3 Australia Voice Analytics Market by Application
11.3.7.1.4 Australia Voice Analytics Market by End User Industry
11.3.7.2 China Voice Analytics Market
11.3.7.2.1 China Voice Analytics Market by Component
11.3.7.2.2 China Voice Analytics Market by Deployment Mode
11.3.7.2.3 China Voice Analytics Market by Application
11.3.7.2.4 China Voice Analytics Market by End User Industry
11.3.7.3 India Voice Analytics Market
11.3.7.3.1 India Voice Analytics Market by Component
11.3.7.3.2 India Voice Analytics Market by Deployment Mode
11.3.7.3.3 India Voice Analytics Market by Application
11.3.7.3.4 India Voice Analytics Market by End User Industry
11.3.7.4 Japan Voice Analytics Market
11.3.7.4.1 Japan Voice Analytics Market by Component
11.3.7.4.2 Japan Voice Analytics Market by Deployment Mode
11.3.7.4.3 Japan Voice Analytics Market by Application
11.3.7.4.4 Japan Voice Analytics Market by End User Industry
11.3.7.5 South Korea Voice Analytics Market
11.3.7.5.1 South Korea Voice Analytics Market by Component
11.3.7.5.2 South Korea Voice Analytics Market by Deployment Mode
11.3.7.5.3 South Korea Voice Analytics Market by Application
11.3.7.5.4 South Korea Voice Analytics Market by End User Industry
11.3.7.6 Rest of Asia-Pacific Voice Analytics Market
11.3.7.6.1 Rest of Asia-Pacific Voice Analytics Market by Component
11.3.7.6.2 Rest of Asia-Pacific Voice Analytics Market by Deployment Mode
11.3.7.6.3 Rest of Asia-Pacific Voice Analytics Market by Application
11.3.7.6.4 Rest of Asia-Pacific Voice Analytics Market by End User Industry
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Voice Analytics Market Overview
11.4.2 Middle East and Africa Voice Analytics Market Forecasts and Analysis
11.4.3 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.4.5 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Application
11.4.6 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By End User Industry
11.4.7 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Voice Analytics Market
11.4.7.1.1 South Africa Voice Analytics Market by Component
11.4.7.1.2 South Africa Voice Analytics Market by Deployment Mode
11.4.7.1.3 South Africa Voice Analytics Market by Application
11.4.7.1.4 South Africa Voice Analytics Market by End User Industry
11.4.7.2 Saudi Arabia Voice Analytics Market
11.4.7.2.1 Saudi Arabia Voice Analytics Market by Component
11.4.7.2.2 Saudi Arabia Voice Analytics Market by Deployment Mode
11.4.7.2.3 Saudi Arabia Voice Analytics Market by Application
11.4.7.2.4 Saudi Arabia Voice Analytics Market by End User Industry
11.4.7.3 U.A.E Voice Analytics Market
11.4.7.3.1 U.A.E Voice Analytics Market by Component
11.4.7.3.2 U.A.E Voice Analytics Market by Deployment Mode
11.4.7.3.3 U.A.E Voice Analytics Market by Application
11.4.7.3.4 U.A.E Voice Analytics Market by End User Industry
11.4.7.4 Rest of Middle East and Africa Voice Analytics Market
11.4.7.4.1 Rest of Middle East and Africa Voice Analytics Market by Component
11.4.7.4.2 Rest of Middle East and Africa Voice Analytics Market by Deployment Mode
11.4.7.4.3 Rest of Middle East and Africa Voice Analytics Market by Application
11.4.7.4.4 Rest of Middle East and Africa Voice Analytics Market by End User Industry
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Voice Analytics Market Overview
11.5.2 South and Central America Voice Analytics Market Forecasts and Analysis
11.5.3 South and Central America Voice Analytics Market Forecasts and Analysis - By Component
11.5.4 South and Central America Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.5.5 South and Central America Voice Analytics Market Forecasts and Analysis - By Application
11.5.6 South and Central America Voice Analytics Market Forecasts and Analysis - By End User Industry
11.5.7 South and Central America Voice Analytics Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Voice Analytics Market
11.5.7.1.1 Brazil Voice Analytics Market by Component
11.5.7.1.2 Brazil Voice Analytics Market by Deployment Mode
11.5.7.1.3 Brazil Voice Analytics Market by Application
11.5.7.1.4 Brazil Voice Analytics Market by End User Industry
11.5.7.2 Argentina Voice Analytics Market
11.5.7.2.1 Argentina Voice Analytics Market by Component
11.5.7.2.2 Argentina Voice Analytics Market by Deployment Mode
11.5.7.2.3 Argentina Voice Analytics Market by Application
11.5.7.2.4 Argentina Voice Analytics Market by End User Industry
11.5.7.3 Rest of South and Central America Voice Analytics Market
11.5.7.3.1 Rest of South and Central America Voice Analytics Market by Component
11.5.7.3.2 Rest of South and Central America Voice Analytics Market by Deployment Mode
11.5.7.3.3 Rest of South and Central America Voice Analytics Market by Application
11.5.7.3.4 Rest of South and Central America Voice Analytics Market by End User Industry

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. VOICE ANALYTICS MARKET, KEY COMPANY PROFILES
13.1. AVAYA INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. CALABRIO INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. INVOCA
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. NICE
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. RANKMINER
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. SESTEK
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. THOUGHTSPOT INC.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. UNIPHORE SOFTWARE SYSTEMS
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. VOICESENSE INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. VERINT SYSTEMS INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1.Avaya Inc.
2.Calabrio Inc.
3.Invoca
4.NICE
5.RankMiner
6.SESTEK
7.ThoughtSpot Inc.
8.Uniphore Software Systems
9.VoiceSense Inc.
10.Verint Systems Inc.