New

Voice Analytics Market

2021

Voice Analytics Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution, Service); Deployment Mode (On-Premise, Cloud); Application (Call Monitoring, Sentiment Analysis, Risk and Fraud Detection, Others); End User Industry (Retail and Ecommerce, BFSI, Government, IT and Telecom, Others) and Geography

| Report Code: TIPRE00006071 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Voice Analytics Market 2028 By Component, Deployment Mode, Application, End User Industry and Geography | The Insight Partners

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MARKET OVERVIEW

Voice Analytics is a software which deals with computerized processing of speech audio signal to extract information. It uses a voice recognition tool for analysing the vocal elements, targeting the pitch of how it is spoken coupled with recording a conversation. Besides translating the speech to text, voice analytics is also responsible for analysing emotions, tone, etc. In contrast to speech analytics which identifies the requirement of customer by keyword detection, voice analytics is a time and labour-saving software as a result of predicting the meaning of words and phrases which are used in a conversation.

MARKET SCOPE

The "Global Voice Analytics Market Analysis to 2028" is a specialized and in-depth study of the food and beverages industry with a special focus on the global market trend analysis. The report aims to provide an overview of the voice analytics market with detailed market segmentation by component, deployment mode, application, end user industry and geography. The report provides key statistics on the market status of the leading voice analytics market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

  •   Based on component, the global voice analytics market is segmented into solution, services.
  •   On the basis of deployment mode, the market is segmented into on-premise, cloud
  •   Based on application, the market is bifurcated into call monitoring, sentiment analysis, risk and fraud detection, others
  •   Based on end user industry, the market is bifurcated into retail and ecommerce, BFSI, government, IT and telecom, others

MARKET DYNAMICS
Drivers:

  •   Growing need to extract insights from customer interactions.
  •   Rising demand to monitor and improve agent performance.
  •   Growing focus on risk and fraud detection.

Restraints

  •   Lack of accuracy in user authentication



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REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The voice analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the voice analytics market in these regions.

IMPACT OF COVID-19 ON VOICE ANALYTICS MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.



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MARKET PLAYERS


The report covers key developments in the voice analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from voice analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for vinegar in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the voice analytics market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Avaya Inc.
  •   Calabrio Inc.
  •   Invoca
  •   NICE
  •   RankMiner
  •   SESTEK
  •   ThoughtSpot Inc.
  •   Uniphore Software Systems
  •   VoiceSense Inc.
  •   Verint Systems Inc.


The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Voice Analytics Market - By Component
1.3.2 Voice Analytics Market - By Deployment Mode
1.3.3 Voice Analytics Market - By Application
1.3.4 Voice Analytics Market - By End User Industry
1.3.5 Voice Analytics Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. VOICE ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. VOICE ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. VOICE ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. VOICE ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. VOICE ANALYTICS - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis
8. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT MODE
8.1. OVERVIEW
8.2. DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD
8.4.1. Overview
8.4.2. Cloud Market Forecast and Analysis
9. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
9.1. OVERVIEW
9.2. APPLICATION MARKET FORECASTS AND ANALYSIS
9.3. CALL MONITORING
9.3.1. Overview
9.3.2. Call Monitoring Market Forecast and Analysis
9.4. SENTIMENT ANALYSIS
9.4.1. Overview
9.4.2. Sentiment Analysis Market Forecast and Analysis
9.5. RISK AND FRAUD DETECTION
9.5.1. Overview
9.5.2. Risk and Fraud Detection Market Forecast and Analysis
9.6. OTHERS
9.6.1. Overview
9.6.2. Others Market Forecast and Analysis
10. VOICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - END USER INDUSTRY
10.1. OVERVIEW
10.2. END USER INDUSTRY MARKET FORECASTS AND ANALYSIS
10.3. RETAIL AND ECOMMERCE
10.3.1. Overview
10.3.2. Retail and Ecommerce Market Forecast and Analysis
10.4. BFSI
10.4.1. Overview
10.4.2. BFSI Market Forecast and Analysis
10.5. GOVERNMENT
10.5.1. Overview
10.5.2. Government Market Forecast and Analysis
10.6. IT AND TELECOM
10.6.1. Overview
10.6.2. IT and Telecom Market Forecast and Analysis
10.7. OTHERS
10.7.1. Overview
10.7.2. Others Market Forecast and Analysis

11. VOICE ANALYTICS MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Voice Analytics Market Overview
11.1.2 North America Voice Analytics Market Forecasts and Analysis
11.1.3 North America Voice Analytics Market Forecasts and Analysis - By Component
11.1.4 North America Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.1.5 North America Voice Analytics Market Forecasts and Analysis - By Application
11.1.6 North America Voice Analytics Market Forecasts and Analysis - By End User Industry
11.1.7 North America Voice Analytics Market Forecasts and Analysis - By Countries
11.1.7.1 United States Voice Analytics Market
11.1.7.1.1 United States Voice Analytics Market by Component
11.1.7.1.2 United States Voice Analytics Market by Deployment Mode
11.1.7.1.3 United States Voice Analytics Market by Application
11.1.7.1.4 United States Voice Analytics Market by End User Industry
11.1.7.2 Canada Voice Analytics Market
11.1.7.2.1 Canada Voice Analytics Market by Component
11.1.7.2.2 Canada Voice Analytics Market by Deployment Mode
11.1.7.2.3 Canada Voice Analytics Market by Application
11.1.7.2.4 Canada Voice Analytics Market by End User Industry
11.1.7.3 Mexico Voice Analytics Market
11.1.7.3.1 Mexico Voice Analytics Market by Component
11.1.7.3.2 Mexico Voice Analytics Market by Deployment Mode
11.1.7.3.3 Mexico Voice Analytics Market by Application
11.1.7.3.4 Mexico Voice Analytics Market by End User Industry
11.2. EUROPE
11.2.1 Europe Voice Analytics Market Overview
11.2.2 Europe Voice Analytics Market Forecasts and Analysis
11.2.3 Europe Voice Analytics Market Forecasts and Analysis - By Component
11.2.4 Europe Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.2.5 Europe Voice Analytics Market Forecasts and Analysis - By Application
11.2.6 Europe Voice Analytics Market Forecasts and Analysis - By End User Industry
11.2.7 Europe Voice Analytics Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Voice Analytics Market
11.2.7.1.1 Germany Voice Analytics Market by Component
11.2.7.1.2 Germany Voice Analytics Market by Deployment Mode
11.2.7.1.3 Germany Voice Analytics Market by Application
11.2.7.1.4 Germany Voice Analytics Market by End User Industry
11.2.7.2 France Voice Analytics Market
11.2.7.2.1 France Voice Analytics Market by Component
11.2.7.2.2 France Voice Analytics Market by Deployment Mode
11.2.7.2.3 France Voice Analytics Market by Application
11.2.7.2.4 France Voice Analytics Market by End User Industry
11.2.7.3 Italy Voice Analytics Market
11.2.7.3.1 Italy Voice Analytics Market by Component
11.2.7.3.2 Italy Voice Analytics Market by Deployment Mode
11.2.7.3.3 Italy Voice Analytics Market by Application
11.2.7.3.4 Italy Voice Analytics Market by End User Industry
11.2.7.4 United Kingdom Voice Analytics Market
11.2.7.4.1 United Kingdom Voice Analytics Market by Component
11.2.7.4.2 United Kingdom Voice Analytics Market by Deployment Mode
11.2.7.4.3 United Kingdom Voice Analytics Market by Application
11.2.7.4.4 United Kingdom Voice Analytics Market by End User Industry
11.2.7.5 Russia Voice Analytics Market
11.2.7.5.1 Russia Voice Analytics Market by Component
11.2.7.5.2 Russia Voice Analytics Market by Deployment Mode
11.2.7.5.3 Russia Voice Analytics Market by Application
11.2.7.5.4 Russia Voice Analytics Market by End User Industry
11.2.7.6 Rest of Europe Voice Analytics Market
11.2.7.6.1 Rest of Europe Voice Analytics Market by Component
11.2.7.6.2 Rest of Europe Voice Analytics Market by Deployment Mode
11.2.7.6.3 Rest of Europe Voice Analytics Market by Application
11.2.7.6.4 Rest of Europe Voice Analytics Market by End User Industry
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Voice Analytics Market Overview
11.3.2 Asia-Pacific Voice Analytics Market Forecasts and Analysis
11.3.3 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.3.5 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Application
11.3.6 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By End User Industry
11.3.7 Asia-Pacific Voice Analytics Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Voice Analytics Market
11.3.7.1.1 Australia Voice Analytics Market by Component
11.3.7.1.2 Australia Voice Analytics Market by Deployment Mode
11.3.7.1.3 Australia Voice Analytics Market by Application
11.3.7.1.4 Australia Voice Analytics Market by End User Industry
11.3.7.2 China Voice Analytics Market
11.3.7.2.1 China Voice Analytics Market by Component
11.3.7.2.2 China Voice Analytics Market by Deployment Mode
11.3.7.2.3 China Voice Analytics Market by Application
11.3.7.2.4 China Voice Analytics Market by End User Industry
11.3.7.3 India Voice Analytics Market
11.3.7.3.1 India Voice Analytics Market by Component
11.3.7.3.2 India Voice Analytics Market by Deployment Mode
11.3.7.3.3 India Voice Analytics Market by Application
11.3.7.3.4 India Voice Analytics Market by End User Industry
11.3.7.4 Japan Voice Analytics Market
11.3.7.4.1 Japan Voice Analytics Market by Component
11.3.7.4.2 Japan Voice Analytics Market by Deployment Mode
11.3.7.4.3 Japan Voice Analytics Market by Application
11.3.7.4.4 Japan Voice Analytics Market by End User Industry
11.3.7.5 South Korea Voice Analytics Market
11.3.7.5.1 South Korea Voice Analytics Market by Component
11.3.7.5.2 South Korea Voice Analytics Market by Deployment Mode
11.3.7.5.3 South Korea Voice Analytics Market by Application
11.3.7.5.4 South Korea Voice Analytics Market by End User Industry
11.3.7.6 Rest of Asia-Pacific Voice Analytics Market
11.3.7.6.1 Rest of Asia-Pacific Voice Analytics Market by Component
11.3.7.6.2 Rest of Asia-Pacific Voice Analytics Market by Deployment Mode
11.3.7.6.3 Rest of Asia-Pacific Voice Analytics Market by Application
11.3.7.6.4 Rest of Asia-Pacific Voice Analytics Market by End User Industry
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Voice Analytics Market Overview
11.4.2 Middle East and Africa Voice Analytics Market Forecasts and Analysis
11.4.3 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.4.5 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Application
11.4.6 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By End User Industry
11.4.7 Middle East and Africa Voice Analytics Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Voice Analytics Market
11.4.7.1.1 South Africa Voice Analytics Market by Component
11.4.7.1.2 South Africa Voice Analytics Market by Deployment Mode
11.4.7.1.3 South Africa Voice Analytics Market by Application
11.4.7.1.4 South Africa Voice Analytics Market by End User Industry
11.4.7.2 Saudi Arabia Voice Analytics Market
11.4.7.2.1 Saudi Arabia Voice Analytics Market by Component
11.4.7.2.2 Saudi Arabia Voice Analytics Market by Deployment Mode
11.4.7.2.3 Saudi Arabia Voice Analytics Market by Application
11.4.7.2.4 Saudi Arabia Voice Analytics Market by End User Industry
11.4.7.3 U.A.E Voice Analytics Market
11.4.7.3.1 U.A.E Voice Analytics Market by Component
11.4.7.3.2 U.A.E Voice Analytics Market by Deployment Mode
11.4.7.3.3 U.A.E Voice Analytics Market by Application
11.4.7.3.4 U.A.E Voice Analytics Market by End User Industry
11.4.7.4 Rest of Middle East and Africa Voice Analytics Market
11.4.7.4.1 Rest of Middle East and Africa Voice Analytics Market by Component
11.4.7.4.2 Rest of Middle East and Africa Voice Analytics Market by Deployment Mode
11.4.7.4.3 Rest of Middle East and Africa Voice Analytics Market by Application
11.4.7.4.4 Rest of Middle East and Africa Voice Analytics Market by End User Industry
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Voice Analytics Market Overview
11.5.2 South and Central America Voice Analytics Market Forecasts and Analysis
11.5.3 South and Central America Voice Analytics Market Forecasts and Analysis - By Component
11.5.4 South and Central America Voice Analytics Market Forecasts and Analysis - By Deployment Mode
11.5.5 South and Central America Voice Analytics Market Forecasts and Analysis - By Application
11.5.6 South and Central America Voice Analytics Market Forecasts and Analysis - By End User Industry
11.5.7 South and Central America Voice Analytics Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Voice Analytics Market
11.5.7.1.1 Brazil Voice Analytics Market by Component
11.5.7.1.2 Brazil Voice Analytics Market by Deployment Mode
11.5.7.1.3 Brazil Voice Analytics Market by Application
11.5.7.1.4 Brazil Voice Analytics Market by End User Industry
11.5.7.2 Argentina Voice Analytics Market
11.5.7.2.1 Argentina Voice Analytics Market by Component
11.5.7.2.2 Argentina Voice Analytics Market by Deployment Mode
11.5.7.2.3 Argentina Voice Analytics Market by Application
11.5.7.2.4 Argentina Voice Analytics Market by End User Industry
11.5.7.3 Rest of South and Central America Voice Analytics Market
11.5.7.3.1 Rest of South and Central America Voice Analytics Market by Component
11.5.7.3.2 Rest of South and Central America Voice Analytics Market by Deployment Mode
11.5.7.3.3 Rest of South and Central America Voice Analytics Market by Application
11.5.7.3.4 Rest of South and Central America Voice Analytics Market by End User Industry

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. VOICE ANALYTICS MARKET, KEY COMPANY PROFILES
13.1. AVAYA INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. CALABRIO INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. INVOCA INC
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. NICE LTD
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. RANKMINER
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. SESTEK
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. THOUGHTSPOT INC.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. UNIPHORE SOFTWARE SYSTEMS
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. VOICESENSE INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. VERINT SYSTEMS INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. Avaya Inc.
2. Calabrio Inc.
3. Invoca Inc
4. NICE Ltd
5. RankMiner
6. SESTEK
7. ThoughtSpot Inc.
8. Uniphore Software Systems
9. VoiceSense Inc.
10. Verint Systems Inc.
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