Der Markt für Personalmanagement im Backoffice wird bis 2028 voraussichtlich 6.713,2 Millionen US-Dollar erreichen 3.601,4 Millionen im Jahr 2022; es wird erwartet, dass es von 2022 bis 2028 mit einer CAGR von 10,9 % wachsen wird.
Backoffice-Workforce-Management-Anwendungen helfen Mitarbeitern, ihre Zeitpläne zu optimieren, Zeit und Anwesenheit zu verfolgen und Abwesenheiten und Urlaube von Mitarbeitern zu verwalten. Die Fähigkeiten von Backoffice Workforce Management-Anwendungen variieren von Branche zu Branche. HR-Software wird beispielsweise mit einem Workforce-Management-Tool gekoppelt integriert Mitarbeiterportale mit biometrischen Diensten im IT-Bereich.
Strategische Erkenntnisse
Auswirkungen von COVID-19 Pandemie auf dem Back Office Workforce Management-Markt in Europa
Deutschland, Frankreich und Großbritannien haben eine große Anzahl von Produktionsstätten. Die COVID-19-Pandemie beeinträchtigte den Betrieb von Herstellern, einschließlich der IT-Marktteilnehmer, geringfügig, da die Entwickler ihren Betrieb mit begrenzten Arbeitskräften fortsetzten, was sich geringfügig auf die Auslieferung von Workforce-Management-Produkten im Jahr 2020 auswirkte. IT-Entwickler haben es mit einer hohen Nachfrage nach Remote-Lösungen zur Produktivitätsverfolgung von Mitarbeitern zu tun aufgrund von Ausgangssperren, die als Reaktion auf die schnelle Ausbreitung der Krankheit erlassen wurden. Backoffice-Mitarbeiter vieler Automobilhersteller und Hersteller von Elektrokomponenten sowie Forschungs- und Entwicklungsteams begannen im Jahr 2020, von zu Hause aus zu arbeiten. Infolgedessen gab es in der Region einen Anstieg an Cloud-basierten Lösungen für das Personalmanagement.
Lukrative Regionen für den Back Office Workforce Management-Markt
Markteinblicke Back Office Workforce Management-Markt
Steigende Nachfrage nach mobilen Workforce-Management-Apps zur Befeuerung Back Office Workforce Management-Marktwachstum in der Zukunft
Unternehmen bevorzugen zunehmend App-basierte Workforce-Management-Plattformen, um zu schaffen intelligente Arbeitsplätze. Die Zurückhaltung gegenüber den Vorteilen der Mobilität kann sie ein Vermögen kosten, insbesondere auf längere Sicht, da sie zu Ineffizienzen und Unzufriedenheit der Mitarbeiter führt. Eine mobile Anwendung schafft einen zentralen Knotenpunkt, um eine konsistente Mitarbeitererfahrung zu gewährleisten. Mit der Standortüberwachung können Unternehmen hyperlokale Inhalte bereitstellen und Echtzeitwarnungen und -benachrichtigungen an ihre Mitarbeiter senden. Wenn die Standortüberwachung in die Anwendung integriert ist, trägt die Standortüberwachung weiter dazu bei, relevante und zeitnahe Erfahrungen bereitzustellen und gleichzeitig die Effizienz, Produktivität und das Engagement der Mitarbeiter zu steigern. Mobile Anwendungen erleichtern die Eingabe von Arbeitskräften’ offizielle Tageszählung und andere zugehörige Informationen in Datensystemen. Apps dienen als zentraler Knotenpunkt, der alle mit dem Management verbundenen digitalen Berührungspunkte zu einer nahtlosen, benutzerfreundlichen Plattform kombiniert. Durch die Bereitstellung aller arbeitsbezogenen Materialien in einer einzigen App können Unternehmen das reibungslose Funktionieren der Mitarbeiter sowohl auf dem Campus als auch zu Hause sicherstellen. Managementteams können über offizielle mobile Apps mit Kollegen und dem Unternehmen als Ganzes kommunizieren und zusammenarbeiten. Darüber hinaus können diese Apps automatisch die Ankunftszeit von Mitarbeitern an ihren jeweiligen Arbeitsplätzen erfassen. Solche Vorteile mobiler App-basierter Lösungen für das Workforce Management schaffen Wachstumschancen für die Marktteilnehmer im Back Office Workforce Management.
Komponentenbasiertes Back Office Workforce Management Market Insights
Der Back-Office-Workforce-Management-Marktanalyse nach Lösung ist in robotergesteuerte Prozessautomatisierung, Leistungsmanagement, Back-Office-Optimierung, Prozessanalyse und andere unterteilt. Das Segment Robotic Process Automation hatte 2021 den größten Marktanteil im Bereich Back Office Workforce Management. Robotic Process Automation (RPA) ist eine Softwaretechnologie, die die Erstellung, Bereitstellung und Verwaltung von Softwarerobotern erleichtert, die menschliches Verhalten emulieren, indem sie mit digitalen Systemen und Software interagieren. Wie Menschen verstehen Software-Roboter, was auf dem Bildschirm angezeigt wird, führen die richtigen Tastenanschläge aus, navigieren durch die Systeme, identifizieren und extrahieren Daten und führen verschiedene vordefinierte Aktionen aus. RPA rationalisiert Arbeitsabläufe und verbessert die Rentabilität, Flexibilität und Reaktionsfähigkeit des Unternehmens. Es erhöht auch die Zufriedenheit, das Engagement und die Produktivität der Mitarbeiter, indem es redundante tägliche Arbeit eliminiert.
Industriebasierte Markteinblicke für die Endnutzung
Die Analyse des Backoffice-Workforce-Management-Marktes nach Endverbraucherbranchen, der Backoffice-Workforce-Management-Markt ist in IT und Telekommunikation, BFSI, Einzelhandel und E-Commerce, Transport, Regierung und andere unterteilt. Die IT & Das Telekommunikationssegment hatte 2021 den größten Marktanteil im Backoffice-Workforce-Management. Um den Datenverkehr zu bewältigen und Kundenanfragen schneller zu bearbeiten, müssen Telekommunikationsunternehmen reibungslose Aufgaben- und Workflow-Managementprozesse aufrechterhalten. Automatisierte Auftragserfassungs- und Workflow-Managementsysteme werden immer beliebter als herkömmliche Bestellsysteme, bei denen Mitarbeiter neue Kundendaten manuell eingeben oder bestehende Dienstleistungen und Geräte umplanen müssen. Die Workflow-Management-Systeme bieten Endbenutzern häufig einen webbasierten Zugriff. Laut Umfragedaten eines Kundendienstunternehmens erwarten mehr als 90 % der Kunden, ihre Konten, Marken und Unternehmen über Self-Service-Portale zu verwalten.
Akteure, die auf dem Backoffice-Workforce-Management-Markt tätig sind, konzentrieren sich hauptsächlich auf die Entwicklung fortschrittlicher und effizienter Produkte.
- Im Jahr 2022 ging Genesys eine Partnerschaft mit Thrive ein, einem Technologieunternehmen für Verhaltensänderungen, um seine Kundenorganisationen bei der Transformation zu unterstützen Beziehungen zu Mitarbeitern. Thrive und Genesys haben eine Lösung eingeführt, die es Unternehmen ermöglicht, Wohlfühl-Tools direkt in die Workflow- und Workforce-Management-Lösungen einzubetten, damit die Mitarbeiter in Echtzeit Stress abbauen, sich erholen und neue Energie tanken können.
- Im Jahr 2022 führte Verint One Workforce ein, einen innovativen Ansatz, um Silos zu beseitigen und sowohl Menschen als auch Bots zu vereinen und zu stärken. Der Erfolg der Kundenbindung basiert auf Organisationen’ Bemühungen um einen kanallosen Ansatz. Der One-Workforce-Ansatz hilft bei der Orchestrierung der gesamten Belegschaft für die Kundeninteraktion sowohl Menschen als auch Bots im Contact Center, Back Office und in der Zweigstelle. Es synchronisiert die gesamte Belegschaft als einen großen Ressourcenpool und weist die richtige Arbeit der richtigen Ressource zur richtigen Zeit zu. Die Lösung zeigt Flexibilität mit ihren Arbeitszuweisungsfunktionen basierend auf Geschäftsprioritäten.
Unternehmensprofile
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC
- < span>Calabrio Inc.
- Intradiem
- Team Software
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.
Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.
The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.
In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.
The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.
The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.
The List of Companies - Back Office Workforce Management Market
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC
- Calabrio Inc.
- Intradiem
- Team Software
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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