Markt für Cloud-Kommunikationsplattformen – Erkenntnisse aus globaler und regionaler Analyse – Prognose bis 2031

  • Report Code : TIPRE00009720
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 216
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Der Markt für Cloud-Kommunikationsplattformen wird voraussichtlich von 4.632,3 Millionen US-Dollar im Jahr 2021 auf 22.408,5 Millionen US-Dollar im Jahr 2028 wachsen; Es wird geschätzt, dass sie zwischen 2021 und 2028 mit einer jährlichen Wachstumsrate von 25,3 % wachsen wird.



Cloud-Kommunikationsplattformen ermöglichen es Entwicklern, Anwendungsprogrammschnittstellen (APIs) zu ändern und so über die Interaktion der Produkte der Cloud-Kommunikationsplattformen zu entscheiden mit SMS-, Sprach-, Video- und Verifizierungsfunktionen. Der zunehmende Trend zum Bring-Your-Own-Device (BYOD) mit Schwerpunkt auf der Bereitstellung flexibler Arbeitsoptionen begünstigt das Wachstum des Marktes für Cloud-Kommunikationsplattformen. Zunehmende BYOD-Richtlinien am Arbeitsplatz überlasten die Kommunikationsnetzwerke am Arbeitsplatz, und der Einsatz von Cloud-Kommunikationsplattformen trägt zur Lösung der Netzwerküberlastungsprobleme bei. Die steigende Nachfrage nach vernetzten Geräten und die zunehmende Verbreitung des IoT (Internet der Dinge) und cloudbasierter Dienste sind wichtige Faktoren für das Marktwachstum. Darüber hinaus ist die Geschwindigkeit der Internetverbindung ein Schlüsselfaktor für das Wachstum des Marktes für Cloud-Kommunikationsplattformen.

Auswirkungen der COVID-19-Pandemie auf den Markt für Cloud-Kommunikationsplattformen



Die COVID-19-Krise hat Dies wirkte sich negativ auf verschiedene Industriezweige weltweit aus und so erlebte die Weltwirtschaft im Jahr 2020 einen Einbruch, der sich auch im Jahr 2021 fortsetzt. Einige Branchen wie Videokonferenzen, Cloud-Bereitstellung und Desktop-Virtualisierung verzeichnen jedoch positive Auswirkungen des COVID-19-Ausbruchs. Mit den Lockdown-Maßnahmen und dem Reiseverbot für Einzelpersonen hat die Arbeit von zu Hause aus weltweit große Akzeptanz gefunden. Es hat das Wachstum des Marktes für Cloud-Kommunikationsplattformen vorangetrieben.

Lukrative Regionen für Anbieter von Cloud-Kommunikationsplattformen



Markteinblicke für Cloud-Kommunikationsplattformen



Steigender Bedarf an Bring Your Eigenes Gerät fördert Wachstum des Marktes für Cloud-Kommunikationsplattformen



Die BYOD-Richtlinie (Bring Your Own Device) ermöglicht es Mitarbeitern, ihre persönlichen Geräte für Unternehmenszwecke zu verwenden. Bei dieser Vorgehensweise werden Daten in der Cloud gespeichert. Die Daten können von überall und jederzeit problemlos eingesehen werden. Der wachsende Trend zu BYOD im Unternehmenssektor ist ein wichtiger Faktor für den Markt für Cloud-Kommunikationsplattformen auf der ganzen Welt. Die Mobilität gilt als einer der drei wichtigsten Kooperationstrends für KMU (kleine und mittlere Unternehmen), wobei etwa 67 % der Mitarbeiter jetzt bei der Arbeit mit ihren eigenen Geräten arbeiten und fast 39 % der Unternehmen ein formelles BYOD einführen Politik. Indem wir es den Mitarbeitern ermöglichen, Durch die Kombination persönlicher Geräte mit Cloud-Diensten bieten KMU ihren Mitarbeitern Zugriff auf alles, was sie für die Erledigung ihrer Aufgaben benötigen, sei es zu Hause oder im Büro. Darüber hinaus steigert das BYOD-Konzept laut Bericht von Cisco Systems, Inc. die Produktivität der Mitarbeiter. Es zeigt auch, dass 36 % der Benutzer als hyperproduktiv eingestuft wurden. Anbieter von Cloud-Kommunikationsplattformen bauen kontinuierlich eine Infrastruktur auf, um die BYOD-Implementierung im Unternehmenssektor zu unterstützen, indem sie Anwendungen wie Unternehmens-Social-Media- und Sicherheitsrichtlinienportale verbinden, von denen viele zu Managed Mobility Services (MMS) führen.Darüber hinaus in Im Vereinigten Königreich wächst der Markt für Cloud-Kommunikationsplattformen aufgrund der hohen Akzeptanz von BYOD-Richtlinien in Büros. Die meisten Unternehmen konzentrieren sich auf Geschäftsstrategien und Kernkompetenzen, die die Nutzung und Einführung von BYOD vorantreiben. Laut einer 2018 vom britischen Ministerium für Digitales, Kultur, Medien und Sport durchgeführten Umfrage unterstützten beispielsweise rund 45 % der britischen Unternehmen die BYOD-Richtlinie. Von der Gesamtzahl der britischen Unternehmen haben 60 % der Finanz- oder Versicherungsunternehmen (105 von 1.519 Unternehmen) den BYOD-Trend übernommen.

Komponentenbasierte Markteinblicke



Basierend auf der Komponente Der Markt für Cloud-Kommunikationsplattformen ist in Lösungen und Dienste unterteilt. Im Jahr 2020 hatte das Lösungssegment den größten Marktanteil.

Markt für Cloud-Kommunikationsplattformen, nach Anwendung, 2020 und 2028 (%)



Branchenbasierte Markteinblicke

Basierend auf der Branche ist der Markt für Cloud-Kommunikationsplattformen in BFSI, IT und Telekommunikation, Gesundheitswesen, Einzelhandel, Regierung, Bildung und andere unterteilt. Im Jahr 2020 hatte das BFSI-Segment den größten Marktanteil.

Strategische Einblicke



Die auf dem Markt für Cloud-Kommunikationsplattformen tätigen Akteure verfolgen Strategien wie Fusionen, Übernahmen und Marktinitiativen ihre Marktpositionen behaupten. Nachfolgend sind einige Entwicklungen wichtiger Akteure aufgeführt:
  • Im August 2021 unterzeichnete 8x8, Inc. eine strategische Vertriebsvereinbarung mit SYNNEX Corporation, einem führenden Anbieter von Vertriebs-, Systemdesign- und Integrationsdiensten für der Technologiebranche. Im Rahmen der Vereinbarung stellt 8x8 8x8 XCaaS (eXperience Communications as a Service) für die Partnergemeinschaft von SYNNEX aus traditionellen Value Added Resellern (VARs), Managed Service Providern (MSPs) und Systemintegratoren bereit.

  • Im Juni 2021 führten Avaya und RingCentral Inc. eine breite Palette neuer Funktionen für die Avaya Cloud Office by RingCentral Unified Communications as a Service (UCaaS)-Lösung ein, darunter viele gerätespezifische Avaya-Erweiterungen, die eine einfache Migration, zusätzliche Videos, und andere Erweiterungsfunktionen.


Der globale Markt für Cloud-Kommunikationsplattformen wurde wie unten erwähnt segmentiert:



Nach Komponente




  • Lösungen < ul>
  • UCaaS

  • WebRTC

  • IVR

  • VoIP

  • API



  • Dienstleistungen
    • Schulung und Beratung

    • Support und Wartung

    • Managed Services




  • Nach Unternehmensgröße




    • KMU

    • Großunternehmen


    Nach Branche




    • BFSI
    • IT & Telekommunikation

    • Gesundheitswesen

    • Einzelhandel

    • Regierung

    • Bildung

    • Andere

    • li>

    Nach Geografie




    • Nordamerika
      • USA

      • Kanada

      • Mexiko



    • Europa
      • Frankreich

      • Deutschland

      • Italien

      • Großbritannien

      • Russland

      • Restliches Europa



    • Asien-Pazifik (APAC)
      • China

      • Indien

      • Südkorea

      • Japan

      • Australien

      • Rest von APAC



    • Naher Osten und Afrika (MEA)
      • Südafrika

      • Saudi-Arabien

      • VAE

      • Rest von MEA



    • Südamerika (SAM)
      • Brasilien

      • Argentinien

      • Rest von SAM




    < h3>Unternehmensprofile


    • 8X8, INC

    • Avaya Inc.

    • CallFire

    • Cisco Systems, Inc.
    • NetFortris

    • Vonage

    • Plivo Inc.

    • Telestax, Inc.

    • TWILIO INC.

    • Intrado


    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    This text is related
    to segments covered.

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    This text is related
    to country scope.

    Frequently Asked Questions


    Which region is leading the cloud communication platform market in 2020?

    North America is the largest revenue generator in the Cloud Communication Platform market compared to the other regions. The cloud communication platform market in North America region is antiquated to offer ample revenue opportunities to players, attributed to the existence of widespread communication technologies as well as the world’s leading providers such as CallFire Inc.; Avaya Inc.; Cisco Systems, Inc.; NetFortris; Plivo Inc.; Telestax, Inc.; Twilio Inc; Vonage Holdings Corp.; Intrado Corporation; and 8x8, Inc. The businesses across North America region are making several efforts to create flexible work options, cloud communication platforms are becoming more famous across the region.

    Which primary factor is driving the cloud communication platform market?

    Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost.

    Which segment by industry led the cloud communication platform market in 2020?

    Based on Industry, the Cloud Communication Platform market is segmented into BFSI, IT and Telecom, Healthcare, Retail, Government, Education, Others. In 2020, the BFSI accounted for the largest market share. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention.

    Which are the five key companies in the global cloud communication platform market?

    8x8 Inc., Vonage, Twilio, Avaya, and Plivo, Inc. are the five key players in the global Cloud Communication Platform market. These companies have shown consistent growth in revenue and larger volumes of sales. In addition, the well-established top five players are offering a comprehensive product portfolio and have a prominent presence in terms of share in the global market.

    At what CAGR is the cloud communication platform market expected to grow during the forecast period?

    The cloud communication platform market is expected to grow at a CAGR of more than 20% during the forecast period. Rising need of bring your own device and cost-effectiveness of cloud communication platform solutions are influencing the market growth. However, the security and privacy concerns are restraining the cloud communication platform market growth. Moreover, growth of BPO sector and growing preference for cloud-based solutions, increase in the number of internet users worldwide, growth of cloud-based IoT platform, and rising need of voice over internet protocol are the other factors contributing towards the market growth.

    Which segment by services is expected to grow at the fastest CAGR during the forecast period?

    By services, the Support and Maintenance segment is expected to grow at the fastest CAGR during the forecast period. It is important to offer proper support and maintenance while offering cloud communication platform. The secret to delivering quality cloud communication lies in pursuing a tiered approach to managing Service-Level Agreements (SLA). A Service-Level Agreements reflects the user’s expectations of service and quality from a provider. Service-Level Agreements may include penalties for non-performance, but the objective must be to encourage a service provider to provide top-notch service, not pay penalties. The companies offers support and maintenance which includes skills and requirements for supporting application systems which includes troubleshooting, modifying, maintaining and enhancing legacy systems.

    The List of Companies - Cloud Communication Platform Market

    1. CallFire Inc.
    2. Avaya Inc.
    3. Cisco Systems, Inc.
    4. NetFortris
    5. Plivo Inc.
    6. Telestax, Inc.
    7. Twilio Inc
    8. Vonage Holdings Corp.
    9. Intrado Corporation
    10. 8x8, Inc

    The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

    1. Data Collection and Secondary Research:

    As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

    Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

    1. Primary Research:

    The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

    For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

    A typical research interview fulfils the following functions:

    • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
    • Validates and strengthens in-house secondary research findings
    • Develops the analysis team’s expertise and market understanding

    Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

    • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
    • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

    Below is the breakup of our primary respondents by company, designation, and region:

    Research Methodology

    Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

    1. Data Analysis:

    Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

    • Macro-Economic Factor Analysis:

    We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

    • Country Level Data:

    Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

    • Company Profile:

    The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

    • Developing Base Number:

    Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

    1. Data Triangulation and Final Review:

    The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

    We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

    We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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