Se espera que el mercado de BPO en la nube crezca de 34.801,2 millones de dólares en 2017 a 94.522,7 millones de dólares en 2025; se estima que crecerá a una tasa compuesta anual del 22,1 % entre 2017 y 2025.
Reducción de los costos operativos y del rendimiento. La agilidad que ofrece Cloud BPO se está atribuyendo al crecimiento del mercado. La ventaja de costos que ofrece Cloud BPO es una de las razones clave que impacta la elección de las organizaciones con respecto a los servicios BPO tradicionales. Reduce drásticamente el costo de TI de la organización al brindar soporte y mantenimiento del software y hardware, y también actualiza, actualiza y administra los procesos sin esfuerzo, lo que posteriormente conduce a una reducción del costo de los servicios comerciales.
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Por otro lado, un BPO en sí se ve muy beneficiado por la integración de la computación en la nube. Los proveedores de servicios BPO son capaces de aprovechar los beneficios de la computación en la nube al reducir el tiempo de procesamiento de los procesos comerciales de las organizaciones con uso intensivo de datos y ofrecer un flujo de trabajo de procesamiento de datos en un tiempo de respuesta compacto. Los BPO en la nube también se benefician enormemente en términos de flexibilidad para agregar convenientemente funciones y características novedosas a sus sistemas y lograr de manera efectiva las cambiantes demandas de los clientes. Las plataformas en la nube proporcionan a los BPO una alternativa ágil y elástica al eliminar la presión de la próxima competencia en el mercado. Debido a estas ventajas que ofrece Cloud BPO, las empresas de todos los sectores prefieren subcontratar sus procesos comerciales a proveedores de servicios Cloud BPO, lo que posteriormente impulsa el crecimiento del mercado Cloud BPO a nivel mundial.
Regiones lucrativas en el mercado de BPO en la nube
Perspectivas del mercado— Mercado de BPO en la nube
Compulsión por mejorar el servicio al cliente
Los clientes en el entorno altamente competitivo actual son muy conscientes de su creciente poder y valor a medida que se han topado con la economía digital y obtuvo acceso a diversos servicios en todo el mundo. Esto ha aumentado aún más sus expectativas con respecto a los servicios basados en la nube a medida que las organizaciones se han vuelto más conscientes de los beneficios de los servicios de BPO en la nube. Los clientes ya han aprovechado la nube como plataforma central como una novedosa iniciativa externa e interna, lo que posteriormente ha aumentado la competencia entre los proveedores de servicios BPO, motivándolos aún más a adoptar tecnologías improvisadas, como tecnologías basadas en la nube, para servir. a sus clientes de una mejor manera.
Información basada en servicios
Basado en servicios, el mercado de BPO en la nube se segmenta en recursos humanos, comercio electrónico, finanzas y contabilidad, atención al cliente, ventas y servicios. marketing, otros. El segmento de recursos humanos tuvo la mayor cuota de mercado en 2016.
Información estratégica
Los actores que operan en el mercado de BPO en la nube se centran principalmente en el desarrollo de productos avanzados y eficientes.
- En 2017, IBM y Dream Payments amplían los servicios de pago en la nube a instituciones financieras de EE. UU.
- En 2017, CMA CGM Group firma una asociación estratégica con Infosys para acelerar la transformación de sus sistemas de información.
El mercado de BPO en la nube se ha segmentado de la siguiente manera:< /p>
Mercado de BPO en la nube: por Servicios
- Recursos Humanos
- Comercio Electrónico
- Finanzas y Contabilidad
- Atención al Cliente
- Ventas y Marketing
- Otros
Mercado de BPO en la nube: por Vertical
- BFSI
- Telecom & TI
- Atención sanitaria
- Automoción
- Fabricación
- Alimentos y bebidas
- Energía y suministro Energía
- Electrónica de Consumo
- Otros
Mercado de BPO en la Nube – ndash; por Geografía
- América del Norte
- Estados Unidos
- Canadá
- México
< li>Europa - Francia
- Alemania
- Italia
- España
- Reino Unido
- Asia Pacífico (APAC)
- Japón
- China
- Australia
- India
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.
Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.
The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.
1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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