El mercado de sistemas de soporte empresarial digital (BSS) se valoró en 3.265,07 millones de dólares en 2019 y se prevé que alcance los 8.017,18 millones de dólares en 2027; se espera que crezca a una tasa compuesta anual del 12,1 % entre 2020 y 2027.
La región de América del Norte ha experimentado una alta adopción de sistemas de soporte empresarial digital (BSS) en el últimas décadas. América del Norte es uno de los mercados de telecomunicaciones maduros a nivel mundial y tiene una alta penetración de telefonía móvil e Internet. Según el informe de la GSMA, en 2019, alrededor de 290 millones de la población contaban con conectividad a Internet en la región de América del Norte. Se espera que la región experimente un lento crecimiento durante el período previsto debido a los proveedores de servicios de comunicaciones (CSP) altamente desregulados. Sin embargo, se espera que el aumento de la demanda para mejorar la eficiencia operativa y la dura competencia entre los CSP impulsen el mercado del Sistema de soporte empresarial digital (BSS) en esta región. Las empresas de estas regiones perciben los servicios de valor añadido como un nuevo canal para aumentar sus ingresos brutos.
El IoT y los servicios de formación, educación y consultoría basados en la nube desempeñan un papel importante. papel esencial en el mercado de BSS, ya que rastrean el uso de los servicios suscritos por los usuarios de dispositivos conectados y gestionan los servicios ofrecidos por numerosos CSP. Varios cambios tecnológicos, económicos y de comportamiento están potenciando el crecimiento y la adopción de IoT y la tecnología de nube en la región. Según USENIX, una asociación que apoya la investigación de sistemas operativos, en todo el mundo más de la mitad de los hogares tienen al menos un dispositivo IoT y, en América del Norte, más del 70% de los hogares tienen un dispositivo conectado a la red. IoT ha cambiado la forma de pensar sobre los procedimientos comerciales, agregando una cantidad sustancial de nuevos modelos y casos de negocios.
Impacto de la pandemia de COVID-19 en el sistema de soporte empresarial digital ( BSS) Market
América del Norte es una región importante para el crecimiento del mercado de sistemas de soporte empresarial digital (BSS) debido a la presencia de países desarrollados como Estados Unidos y Canadá. El elevado número de casos de COVID-19 ha impactado negativamente la economía del país y de la región y ha habido una disminución en las actividades comerciales y el crecimiento de varias industrias que operan en la región.
La pandemia de COVID-19 Ha sido un gran desafío para todas las industrias presentes en la región, pero ha impactado positivamente al sector de las telecomunicaciones. El actual cambio de organización hacia el trabajo remoto o desde casa es el principal impulsor del crecimiento de la infraestructura de redes y la conectividad. Se prevé que aumentará la demanda de BSS digitales para ofrecer una mejor experiencia al usuario final en el campo de la comunicación y las redes en la región. Aunque los cierres de fábricas y negocios en los EE. UU., Canadá y México obstaculizaron el mercado digital del Sistema de soporte empresarial (BSS), fue testigo de un crecimiento. América del Norte alberga una gran cantidad de empresas de tecnología. Por lo tanto, se prevé que el impacto de la COVID-19 será bastante grave en toda la región en el año 2020 y probablemente en 2021. Sin embargo, el impacto de la COVID-19 es de corto plazo; es probable que disminuya en los próximos años.
Mercados regionales lucrativos para proveedores de sistemas de soporte empresarial digital (BSS)Perspectivas del mercado del sistema de soporte empresarial digital (BSS)
Advenimiento de soluciones avanzadas y fáciles de usar del sistema de soporte empresarial digital (BSS)
Ha habido una necesidad creciente de soluciones de sistemas de soporte empresarial (BSS) digitales avanzadas y fáciles de usar. Los usuarios finales de soluciones BSS tienen una gran cantidad de operaciones de backend que desean gestionar de forma eficaz. Por lo tanto, buscan una solución digital de Sistema de soporte empresarial (BSS) que sea integral y fácil de operar. El entorno empresarial y el panorama competitivo en el sector de las telecomunicaciones están cambiando radicalmente. Las nuevas tecnologías, especialmente 5G, actúan como catalizador de una mayor disrupción, creando así una oportunidad única para ofrecer servicios de valor añadido. Las empresas están adaptando sus requisitos de BSS para crear eficiencia en la operación backend. Por ejemplo, Vivo, la filial del Grupo Telefónica que opera en Brasil, implementó eficazmente la solución Digital Business Support System (BSS) de Netcracker para gestionar estrategias de precio, promoción y entrega de productos en todo su negocio empresarial. Se requieren soluciones de sistemas de soporte empresarial digital (BSS) para agregar servicios, acomodar relaciones dinámicas con empresas asociadas y respaldar eficazmente el nuevo modelo de negocio. Por lo tanto, los proveedores de sistemas de soporte empresarial (BSS) digitales ahora están adoptando tecnologías avanzadas, como análisis e inteligencia empresarial, para desarrollar una mejor solución en tiempo real. Digital Business Support System (BSS) tiene la arquitectura nativa de la nube para proporcionar niveles de flexibilidad y escala sin precedentes. Con una arquitectura nativa de la nube, los operadores pueden aprovechar las características de múltiples inquilinos de la nube para desarrollar la coherencia del proceso y reducir el tiempo y el costo general del desarrollo. Por lo tanto, los CSP implementan significativamente los sistemas de soporte empresarial digital (BSS), lo que impulsa el mercado global.
Información del mercado basada en componentes
Basada Por componente, el mercado del sistema de soporte empresarial digital (BSS) se bifurca en soluciones y servicios. Digital Business Support System (BSS) es una arquitectura avanzada de aplicaciones BSS que utiliza el marco de la infraestructura de la nube, como la automatización de la implementación, la eficiencia en el uso de recursos, la escalabilidad automática y la alta disponibilidad integrada. Los proveedores de servicios de comunicación (CSP) están planeando pasar del BSS tradicional a soluciones digitales de Sistema de soporte empresarial (BSS) para gestionar de forma eficaz sus crecientes necesidades de backend. Con la llegada de la tecnología 5G y la expansión de la oferta de servicios de telecomunicaciones, desde servicios de datos y voz hasta servicios de datos, voz, over-the-top (OTT), nube y análisis para individuos y empresas, surge la necesidad de servicios más flexibles y escalables. Han surgido soluciones digitales de sistemas de soporte empresarial (BSS). Esto ha generado una demanda significativa de este tipo de soluciones.
Mercado del sistema de soporte empresarial digital (BSS), por componente: 2019 y 2027Perspectivas estratégicas
Los actores que operan en el sistema de apoyo al negocio digital ( BSS) el mercado se centra en estrategias, como fusiones, adquisiciones, desarrollo de productos e iniciativas de mercado, para mantener sus posiciones en el mercado. A continuación se enumeran algunos desarrollos de actores clave:
En febrero de 2021, CSG Systems International, Inc. amplía su asociación con Etihad Etisalat (Mobily), un operador de telecomunicaciones en Arabia Saudita. En virtud de la asociación ampliada, CSG Systems International, Inc. continuará ofreciendo su solución de gestión de ingresos y facturación a Etihad Etisalat (Mobily).
En 2019, NetCracker Technology Corporation anunció que ha firmado un acuerdo con Telenet, empresa proveedora de servicios de banda ancha/cable en Estados Unidos. Según el acuerdo, NetCracker Technology Corporation proporcionará su solución BSS y OSS a Vast Broadband.
Mercado del sistema de soporte empresarial digital (BSS): por Componente
- Software
- Servicios
- Servicios Profesionales
- Licencia y Mantenimiento
- Consultoría
- Implementación
- Capacitación & Educación
- Servicios Profesionales
- Servicios Gestionados
Mercado del sistema de soporte empresarial digital (BSS): por Geografía
- América del Norte
- Estados Unidos
- Canadá
- México
< li>Europa - Francia
- Alemania
- Italia
- Reino Unido
- Spian
- Resto de Europa
- Asia Pacífico (APAC)
- China
- India
- Corea del Sur
- Japón
- Australia
- Resto de APAC
- Medio Oriente y Asia África (MEA)
- Sudáfrica
- Arabia Saudita
- EAU
- Turquía
- Israel < li>Resto de MEA
- Brasil
- Argentina
- Chile
- Resto de SAM
Perfiles de la empresa
- Amdocs Limited
- Huawei Technologies Co., Ltd.
- Telefonaktiebolaget LM Ericsson
- NetCracker Technology Corporation
- CSG Systems International, Inc.
- Optiva Inc.
- Nokia Corporation
- Capgemini SE
- ZTE Corporation
- Alepo
- Openet
- Sigma Software
- Cerillion plc
- STERLITE TECH
- Comarch SA
- Accenture
- Infosys Ltd.
- Oracle Corporation
- Comviva
- QVANTEL
- BEARINGPOINT
- Tata Consultancy Services Limited
- FTS - Formula Telecom Solutions Ltd
- SOFTWARE MATRIXX
- MIND CTI
- IBM Corporation
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Introduction of advanced technologies, such as artificial intelligence (AI), virtual reality (VR), machine learning (ML), augmented reality (AR), and the internet of things (IoT)—is boosting the introduction of advanced solutions, such as digital Business Support System (BSS). For instance, the implementation of AI in chatbots offers uninterrupted customer support through cloud platforms. In the past few years, the communication service providers (CSPs) and telecom operators are constantly experiencing a significant change in number of end users and their varying demands. The demand for value-added and data services has emerged as one of the prime revenue sources compared to voice communication revenues.
Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. Vendors can also develop and expand their digital Business Support System (BSS) suite. To differentiate themselves from their competitors, vendors should consider adding functionality. Vendors must try to anticipate future trends beforehand. For instance, artificial intelligence and advanced analytics can be the potential focal point of vendors operating in the market to offer ample growth opportunities for the global digital BSS market players.
License and maintenance takes care of maintenance and monitoring of digital Business Support System (BSS) solutions. The maintenance task in performed by a BSS engineer hired by the vendor. The engineer looks after tasks, such as hardening the container images, implementing auditing of user actions and tracing capabilities, enabling efficient access management, enabling encryption and protection of sensitive data, and providing support to service delivery teams on securing cloud environments.
The List of Companies - Digital Business Support System (BSS) Market
- AMDOCS
- Huawei Technologies Co., Ltd.
- Telefonaktiebolaget LM Ericsson,
- Netcracker Technology Corp.
- CSG INTERNATIONAL
- NOKIA
- Alepo
- CAPGEMINI
- ZTE CORPORATION
- OPTIVA
- OPENET
- SIGMA SYSTEMS
- CERILLION
- STERLITE TECH
- ACCENTURE
- COMARCH
- INFOSYS
- ORACLE
- MAHINDRA COMVIVA
- QVANTEL
- BEARINGPOINT
- Formula Telecom Solutions Ltd.
- MATRIXX SOFTWARE
- MIND CTI
- Tata Consultancy Services
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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