Australia A2P SMS Market to Reach US$ 828.3 Mn at a CAGR of 6.8% in 2027 | The Insight Partners

Australia A2P SMS Market to 2027 - Country Analysis and Forecasts by Type (Traditional & Managed Messaging Services, Cloud API Messaging Platform); Business Model (Large Enterprise and SMEs); Application (Pushed Content Services, Interactive Services, Promotional Campaigns, CRM Services, and Other Services); and End-user (BFSI, Media & Entertainment, Travel & Transport, Hospitality, Retail, and Others)

Publication Month: Dec 2019 | Report Code: TIPRE00007902 | No. of Pages: 119 | Category: Technology, Media and Telecommunications | Status: Published
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The Australia A2P SMS market is estimated to account US$ 470.5 Mn in 2018 and is expected to grow at a CAGR of 6.8% during the forecast period 2018 – 2027, to account to US$ 828.3 Mn by 2027.

 

Australia is among the wealthiest countries present in the APAC region and is still focusing on economic expansion. Australia is a significant market for MNCs; a stable political and business environment; a well-educated, skilled, and multi-lingual workforce; with a competitive market. These factors offer the right environment, which allows several MNCs to drive technology and innovation. The power of SMS to spread awareness and social welfare is being used to a great extent. In Australia, mobile commerce is changing the traditional methods of purchasing items and daily financial transactions. A2P SMS is finding a huge application for authentication and promotional campaigning purposes, thus, bolstering the A2P SMS market in the country. Increasing demand, growing business models, changing customer lifestyle, and high adoption rate of mobile are the major factors supporting the enhancement individual investments on mobile applications. The ubiquitous nature of SMS guarantees the frequent and quick reach out to customers who are staying in the far-off places, which has encouraged marketers to opt for this communication channel. The sturdy inclination towards SMS for marketing and other associated activities has been proved effective and subsequently been implemented by various industry verticals. Growing adoptions of A2P SMS is resulting in the growth of revenues generated by A2P SMS compared to P2P SMS. The significance of promotional and marketing campaigns has cheered marketers to find different communication channels for businesses and therefore, A2P SMS has become one of the primary revenue sources with high adoption rates. These factor is upsurge the growth of the revenue size of Australia A2P SMS market. This as a result has positively impacted Australia A2P SMS market.

 

Australia A2P SMS Market Insights

Ubiquitous Nature of The SMS Resulting in Direct Reach to The End Customer

The evolution of smartphones coupled with the emergence of Over-The-Top (OTT) messaging platforms such as WhatsApp and Hike have reduced the usage of conventional message system.  The revenues earned by the Mobile Network Operator (MNO) companies through the traditional messaging platform termed as Peer-to-Peer (P2P) messaging has witnessed a sharp downfall and as of today, is almost on the verge of getting diminished. Although, the P2P messaging market has fallen down sharply, the market for Application-to-Person (A2P) SMS has experienced parallel rise in the last few years in Australia. The ubiquity offered through SMS service and its capability to reach the last mile customer is today being utilized by the marketing companies and many other organizations to ensure maximum customer reach resulting in the unprecedented growth of this market. Thus, drive the Australia A2P SMS market.

 

Creation of Business-as-a-Service (BaaS) Platform by A2P Messaging Vendors

Specialized A2P SMS companies have the capacities to bring the technology and the business model to operators in a partnership that enables operators to deploy an A2P SMS platform with no CAPEX or OPEX and soon start enjoying the benefits of A2P SMS.  In this arrangement, the platform provider takes care not only of the technology but integration and platform maintenance and customer support. Despite the opportunities presented to them, operators sometimes aren’t capable to take advantage of A2P SMS. Therfore, creating huge opportunity for the Australia A2P SMS market in the forecast period.

 

Type Segment Insights

The Australia A2P SMS market by type is segmented into traditional and managed messaging services, and cloud API messaging services. Traditional and managed messaging services provide end users with an ability to efficiently manage operational services and develop infrastructure, along with helping enterprises to focus on their business processes. The ease of integration onto the consumer platforms has ensured high demands for this type of solution. These factors resulted in the steady growth of Australia A2P SMS market.

 

Business Model Segment Insights

The Australia A2P SMS market, by business model, is segmented into large enterprise and SMEs. A2P SMS forms a distinct part of communication processes of large enterprises and have significant impact over the company’s technology systems and infrastructure, including existing server center networks. Moreover, large enterprises need to comply with stringent regulatory compliance rules regarding data protection, and business stability and security, which drives these companies to adopt messaging solutions provided by handful of notable players. Demand for excessive time, resource, and investments from messaging vendors makes large enterprises a potential revenue generator for players in the highly fragmented Australia A2P SMS market.

 

Australia A2P SMS Market by Business Model

 Australia A2P SMS Market

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Strategic Insights

Some of the market initiatives were observed to be most adopted strategy in the A2P SMS market. Few of the recent market initiatives are listed below:

 

2019: Infobip announced its partnership with AmBank, to launch lBizM.A.T.E (Multi-partner, Actionable, and Technologically Efficient Solutions) together with 16 other partners.

 

2018: Twilio expanded its presence in Australia and selected Richard Watson as a regional country director in Australia. The Australian office aims to develop jobs in sales, customer experience, and service & support in Melbourne and Sydney..

 

2016: Twilio Inc. partnered with T-Mobile by launching a wireless bandwidth platform with the help of T-Mobile. Twilio Programmable Wireless, the new platform will enable developers to have the flexibility to create the applications around cellular data without relying on Bluetooth, short range networks and Wi-Fi.

 

Australia A2P SMS MARKET SEGMENTATION


Australia A2P SMS Market – By
Type

  • Traditional & Managed Messaging Services
  • Cloud API Messaging Platform

 

Australia A2P SMS Market – By Business Model

  • Large Enterprise
  • SMEs

 

Australia A2P SMS Market – By Application

  • Pushed Content Services
  • Interactive Services
  • Promotional Campaigns
  • CRM Services
  • Other Services

 

Australia A2P SMS Market – By End-user

  • BFSI
  • Media & Entertainment
  • Travel & Transport
  • Hospitality
  • Retail
  • Others

 

Australia A2P SMS Market - Company Profiles

  • 3mDigital Networks Pvt. Ltd.
  • Infobip Ltd.
  • MessageBird
  • Modica Group
  • RedCoal Pty Ltd.
  • Sinch
  • Singtel Optus Pty Limited (Optus)
  • SpaceEdge Technologies Pvt. Ltd.
  • Twilio Inc.
  • Vodafone Group Plc.

 

1.           Introduction

1.1         Scope of The Study

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        Australia A2P SMS Market – By Type

1.3.2        Australia A2P SMS Market – By Business Model

1.3.3        Australia A2P SMS Market – By Application

1.3.4        Australia A2P SMS Market – By Vertical

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           A2P SMS Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.3         Ecosystem Analysis

4.4         Premium Insight

4.4.1        Rich Business Messaging Comparative Analysis

5.           Key Market Dynamics

5.1         Key Drivers

5.1.1        Ubiquitous Nature of The SMS Resulting in Direct Reach to The End Customer

5.1.2        High Rise in Mobile Based Banking, Healthcare Services, Retail and E-commerce Transactional Services

5.2         Key Restraints

5.2.1        Impact on the Revenues of Telecom Operators due to the Increase in Grey Routes

5.2.2        Illegal SIM Farms Threatening the Revenues for A2P players

5.3         Key Opportunities

5.3.1        Creation of Business-as-a-Service (BaaS) Platform by A2P Messaging Vendors

5.4         Future Trends

5.4.1        Convergence with IP-based Messaging

5.5         Impact Analysis of Drivers and Restraints

6.           A2P SMS – Australia Market Analysis

6.1         Australia A2P SMS Market Overview

6.2         Australia A2P SMS Market Forecast and Analysis

6.3         Market Positioning/ Market Share

7.           A2P SMS Market Revenue and Forecast – By Type

7.1         Overview

7.2         Australia A2P SMS Market Breakdown, By Type, 2018 & 2027

7.3         Traditional and Managed Messaging Services

7.3.1        Overview

7.3.2        Australia Traditional and Managed Messaging Service Market, Revenue and Forecast to 2027 (US$ Mn)

7.4         Cloud API Messaging Platforms

7.4.1        Overview

7.4.2        Australia Cloud API Messaging Platform Market, Revenue and Forecast to 2027 (US$ Mn)

8.           A2P SMS market revenue and forecast to 2027 – by Business Model

8.1         Overview

8.2         Business Model Revenue and Forecasts to 2027 (US$ Mn)

8.3         Large Enterprises

8.3.1        Overview

8.3.2        Large Enterprises Market, Revenue and Forecast to 2027 (US$ Mn)

8.4         Small and Medium-Sized Enterprises

8.4.1        Overview

8.4.2        SMEs Revenue and Forecasts to 2027 (US$ Mn)

9.           A2P SMS Market, Revenue and Forecast to 2027 – By Application

9.1         Overview

9.2         Australia A2P SMS Market, BY APPLICATION, Revenue and Forecast to 2027 (US$ Mn)

9.3         Pushed Content Services

9.3.1        Overview

9.3.2        Pushed Content Service Market, Revenue and Forecast to 2027 (US$ Mn)

9.4         Interactive Services

9.4.1        Overview

9.4.2        Interactive Service Market, Revenue and Forecast to 2027 (US$ Mn)

9.5         Promotional Campaigns

9.5.1        Overview

9.5.2        Promotional Campaigns Market Revenue and Forecasts to 2027 (US$ Mn)

9.6         CRM Services

9.6.1        Overview

9.6.2        CRM Service Market, Revenue and Forecast to 2027 (US$ Mn)

9.7         Other Services

9.7.1        Overview

9.7.2        Other Service Market, Revenue and Forecast to 2027 (US$ Mn)

10.        A2P SMS Market, Revenue and Forecast to 2027 – By Vertical

10.1      Overview

10.2      Vertical Revenue and Forecasts to 2027 (US$ Mn)

10.3      BFSI

10.3.1     Overview

10.3.2     BFSI Market, Revenue and Forecast to 2027 (US$ Mn)

10.4      Media and Entertainment

10.4.1     Overview

10.4.2     Media and Entertainment Market, Revenue and Forecast to 2027 (US$ Mn)

10.5      Travel and Transport

10.5.1     Overview

10.5.2     Travel and Transport Market, Revenue and Forecast to 2027 (US$ Mn)

10.6      Hospitality

10.6.1     Overview

10.6.2     Hospitality Market, Revenue and Forecast to 2027 (US$ Mn)

10.7      Retail

10.7.1     Overview

10.7.2     Retail Market, Revenue and Forecast to 2027 (US$ Mn)

10.8      Others

10.8.1     Overview

10.8.2     Others Market, Revenue and Forecast to 2027 (US$ Mn)

11.        Australia A2P SMS market - Industry Landscape

11.1      Overview

11.2      Market Initiative

11.3      Merger & Acquisition

11.4      New Product Development

12.        Company Profile

12.1      Infobip Ltd.

12.1.1     Key Facts

12.1.2     Business Description

12.1.3     Product and Services

12.1.4     Financial Overview

12.1.5     SWOT Analysis

12.1.6     Key Developments

12.2      Vodafone group plc

12.2.1     Key Facts

12.2.2     Business Description

12.2.3     Product and Services

12.2.4     Financial Overview

12.2.5     SWOT Analysis

12.2.6     Key Developments

12.3      Twilio, Inc.

12.3.1     Key Facts

12.3.2     Business Description

12.3.3     Product and Services

12.3.4     Financial Overview

12.3.5     SWOT Analysis

12.3.6     Key Developments

12.4      MessageBird

12.4.1     Key Facts

12.4.2     Business Description

12.4.3     Product and Services

12.4.4     Financial Overview

12.4.5     SWOT Analysis

12.4.6     Key Developments

12.5      Modica Group

12.5.1     Key Facts

12.5.2     Business Description

12.5.3     Product and Services

12.5.4     Financial Overview

12.5.5     SWOT Analysis

12.5.6     Key Developments

12.6      RedCoal Pty Ltd.

12.6.1     Key Facts

12.6.2     Business Description

12.6.3     Product and Services

12.6.4     Financial Overview

12.6.5     SWOT Analysis

12.6.6     Key Developments

12.7      Sinch

12.7.1     Key Facts

12.7.2     Business Description

12.7.3     Product and Services

12.7.4     Financial Overview

12.7.5     SWOT Analysis

12.7.6     Key Developments

12.8      3mDigital Networks Pvt. Ltd.

12.8.1     Key Facts

12.8.2     Business Description

12.8.3     Product and Services

12.8.4     Financial Overview

12.8.5     SWOT Analysis

12.8.6     Key Developments

12.9      Singtel Optus Pty Limited (Optus)

12.9.1     Key Facts

12.9.2     Business Description

12.9.3     Product and Services

12.9.4     Financial Overview

12.9.5     SWOT Analysis

12.9.6     Key Developments

12.10   SpaceEdge Technologies Pvt Ltd.

12.10.1  Key Facts

12.10.2  Business Description

12.10.3  Product and Services

12.10.4  Financial Overview

12.10.5  SWOT Analysis

12.10.6  Key Developments

13.        Appendix

13.1      About The Insight Partners

13.2      Glossary

 

LIST OF TABLES

 

Table 1.             Australia A2P SMS Market Revenue and Forecasts to 2027 (US$ Mn)

Table 2.             Glossary of terms, A2P SMS market

 

LIST OF FIGURES

 

Figure 1.           A2P SMS Market Segmentation

Figure 2.           Australia A2P SMS Market Overview

Figure 3.           CRM Services held the Largest Share in Australia A2P SMS Market (2018)

Figure 4.           Large Enterprises Segment Represented the Largest Share in Australia A2P SMS Market (2018)

Figure 5.           Traditional & Managed Messaging Platform held the Largest Share in Australia A2P SMS Market (2018)

Figure 6.           BFSI Sector Held the Largest Share in the Australia A2P SMS Market

Figure 7.           Australia A2P SMS Market PEST Analysis

Figure 8.           A2P SMS Market Ecosystem Analysis

Figure 9.           A2P SMS market Impact Analysis of Driver and Restraints

Figure 10.        Australia A2P SMS Market Forecast and Analysis, (US$ Mn)

Figure 11.        Australia A2P SMS Market Breakdown, By Type, 2018 & 2027 (%)

Figure 12.        Australia Traditional and Managed Messaging Service Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 13.        Australia Cloud API Messaging Platform MARKET, Revenue and Forecast to 2027 (US$ Mn)

Figure 14.        Australia A2P SMS Market Breakdown, By Business Model, 2018 & 2027 (%)

Figure 15.        Australia Large Enterprises Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 16.        Australia SMEs Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 17.        Australia A2P SMS Market Breakdown, by APPLICATION, 2018 & 2027 (%)

Figure 18.        Australia Pushed Content Services Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 19.        Australia Interactive Services Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 20.        Australia Promotional Campaigns Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 21.        Australia CRM Services Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 22.        Australia Other Services Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 23.        Australia A2P SMS Market Breakdown, by Vertical, 2018 & 2027 (%)

Figure 24.        Australia BFSI Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 25.        Australia Media and entertainment Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 26.        Australia Travel and Transport Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 27.        Australia Hospitality Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 28.        Australia Retail Market, Revenue and Forecast to 2027 (US$ Mn)

Figure 29.        Australia Others Market, Revenue and Forecast to 2027 (US$ Mn)

 


 

The List of Companies

 

  1. Infobip Ltd.
  2. Vodafone group plc
  3. Twilio, Inc.
  4. MessageBird
  5. Modica Group
  6. RedCoal Pty Ltd.
  7. Sinch
  8. 3mDigital Networks Pvt. Ltd.
  9. Singtel Optus Pty Limited (Optus)
  10. SpaceEdge Technologies Pvt Ltd.

 

 

  • Highlights key business priorities in order to assist companies to realign their business strategies.

  • The key findings and recommendations highlight crucial progressive industry trends in the Australia A2P SMS Market, thereby allowing players to develop effective long term strategies.

  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to type, Business Model, Application, end-user.

 

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Frequently Asked Questions

Increasing demand, growing business models, changing customer lifestyle, and high adoption rate of mobile are the major factors supporting the enhancement of individual investments on mobile applications. The ubiquitous nature of SMS guarantees the frequent and quick reach out to customers who are staying in far-off places, which has encouraged marketers to opt for this communication channel. The sturdy inclination towards SMS for marketing and other associated activities has been proved effective and subsequently been implemented by various industry verticals. Growing adoptions of A2P SMS is resulting in the growth of revenues generated by A2P SMS compared to P2P SMS. The significance of promotional and marketing campaigns has cheered marketers to find different communication channels for businesses and therefore, A2P SMS has become one of the primary revenue sources with high adoption rates. Hospitality, media and Entertainment industry, travel and transport industry, and retail industry are the major users of A2P SMS for CRM (Customer Relationship Management) services, interactive services, and promotional campaigns.

The A2P SMS market is segmented on the basis of two types-traditional and managed messaging services, and cloud API messaging services. Cloud API messaging services are low in cost and easy to integrate, which contribute to the higher adoption of these services; the factors are also anticipated to propel the segment toward dominance by the end of the forecast period. The high degree of customization offered by cloud API platforms is another major factor driving the growth of the market for this segment.

Specialized A2P SMS companies have the capacities to bring the technology and the business model to operators in a partnership that enables operators to deploy an A2P SMS platform with no CAPEX or OPEX and soon start enjoying the benefits of A2P SMS. In this arrangement, the platform provider takes care not only of the technology but integration and platform maintenance and customer support. Despite the opportunities presented to them, operators sometimes aren’t capable to take advantage of A2P SMS. There would be a lot to offer for service providers rather than merely providing a connection of existing infrastructure to an operator’s network. In this case, the specialized messaging provider would provide the entire messaging platform along with the managed services. Instead of working as separate entities, messaging specialists partnering directly with operators lies in the future for A2P SMS. They would be benefited from the infrastructure of the messaging provider and the experience of the messaging provider in the particular domain. As SMS reaches nearly 6 billion mobile devices across the world being the only communication tool to boast those numbers, this will provide the operators once again earn the benefits of this ubiquitous and versatile technology.

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