BPO Market 2027 By Services Offered, Industry Vertical and Geography | The Insight Partners

BPO Market to 2027 - Global Analysis and Forecasts by Services Offered (Human Resources, Procurement and Supply Chain, Knowledge Process Outsourcing, Finance and Accounting, Customer Services, Others); Industry Vertical (BFSI, IT and Telecommunications, Retail, Healthcare, Manufacturing, Others) and Geography

Report Code: TIPRE00006794 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

The BPO or business process outsourcing involves the outsourcing of various business processes of organizations such as accounting, finance, customer care, and other non-core services. BPO enables organizations to carry out their core business activities effectively. BPO service providers today are incorporating advanced technologies such as artificial intelligence and analytics to enhance their offerings.

MARKET DYNAMICS

The BPO market is anticipated to grow in the forecast period owing to driving factors such as the advent of AI and analytics-based BPO services and increased competition among the enterprises. Also, outsourcing helps to reduce capital and operational expenditure, thereby, fueling market growth. However, several large and small companies are considering outsourcing their non-core processes, which is expected to create significant opportunities for the key players of the BPO market in the coming years.

MARKET SCOPE

The "Global BPO Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of BPO market with detailed market segmentation by services offered, industry vertical, and geography. The global BPO market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading BPO market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global BPO market is segmented on the basis of services offered and industry vertical. Based on services offered, the market is segmented as human resources, procurement & supply chain, knowledge process outsourcing, finance & accounting, customer services, and others. On the basis of the industry vertical, the market is segmented as BFSI, IT & telecommunications, retail, healthcare, manufacturing, and others.

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global BPO market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The BPO market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting BPO market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the BPO market in these regions.

MARKET PLAYERS


The reports cover key developments in the BPO market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from BPO market are anticipated to lucrative growth opportunities in the future with the rising demand for BPO in the global market. Below mentioned is the list of few companies engaged in the BPO market.

The report also includes the profiles of key BPO companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.

  •  Alorica Inc.
  •  Atento S.A.
  •  Capita PLC
  •  Comdata Group
  •  Concentrix (SYNNEX Corporation)
  •  Genpact Ltd
  •  Sitel Group
  •  Sykes Enterprises, Incorporated
  •  Teleperformance SE
  •  Webhelp (Groep Brussel Lambert NV)
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 BPO Market - By Services Offered
1.3.2 BPO Market - By Industry Vertical
1.3.3 BPO Market - By Region
1.3.3.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. BPO MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. BPO MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. BPO MARKET - GLOBAL MARKET ANALYSIS
6.1. BPO - GLOBAL MARKET OVERVIEW
6.2. BPO - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. BPO MARKET - REVENUE AND FORECASTS TO 2027 - SERVICES OFFERED
7.1. OVERVIEW
7.2. SERVICES OFFERED MARKET FORECASTS AND ANALYSIS
7.3. HUMAN RESOURCES
7.3.1. Overview
7.3.2. Human Resources Market Forecast and Analysis
7.4. PROCUREMENT AND SUPPLY CHAIN
7.4.1. Overview
7.4.2. Procurement and Supply Chain Market Forecast and Analysis
7.5. KNOWLEDGE PROCESS OUTSOURCING
7.5.1. Overview
7.5.2. Knowledge Process Outsourcing Market Forecast and Analysis
7.6. FINANCE AND ACCOUNTING
7.6.1. Overview
7.6.2. Finance and Accounting Market Forecast and Analysis
7.7. CUSTOMER SERVICES
7.7.1. Overview
7.7.2. Customer Services Market Forecast and Analysis
7.8. OTHERS
7.8.1. Overview
7.8.2. Others Market Forecast and Analysis

8. BPO MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY VERTICAL

8.1. OVERVIEW
8.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
8.3. BFSI
8.3.1. Overview
8.3.2. BFSI Market Forecast and Analysis
8.4. IT AND TELECOMMUNICATIONS
8.4.1. Overview
8.4.2. IT and Telecommunications Market Forecast and Analysis
8.5. RETAIL
8.5.1. Overview
8.5.2. Retail Market Forecast and Analysis
8.6. HEALTHCARE
8.6.1. Overview
8.6.2. Healthcare Market Forecast and Analysis
8.7. MANUFACTURING
8.7.1. Overview
8.7.2. Manufacturing Market Forecast and Analysis
8.8. OTHERS
8.8.1. Overview
8.8.2. Others Market Forecast and Analysis

9. BPO MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America BPO Market Overview
9.1.2 North America BPO Market Forecasts and Analysis
9.1.3 North America BPO Market Forecasts and Analysis - By Services Offered
9.1.4 North America BPO Market Forecasts and Analysis - By Industry Vertical
9.1.5 North America BPO Market Forecasts and Analysis - By Countries
9.1.5.1 United States BPO Market
9.1.5.1.1 United States BPO Market by Services Offered
9.1.5.1.2 United States BPO Market by Industry Vertical
9.1.5.2 Canada BPO Market
9.1.5.2.1 Canada BPO Market by Services Offered
9.1.5.2.2 Canada BPO Market by Industry Vertical
9.1.5.3 Mexico BPO Market
9.1.5.3.1 Mexico BPO Market by Services Offered
9.1.5.3.2 Mexico BPO Market by Industry Vertical
9.2. EUROPE
9.2.1 Europe BPO Market Overview
9.2.2 Europe BPO Market Forecasts and Analysis
9.2.3 Europe BPO Market Forecasts and Analysis - By Services Offered
9.2.4 Europe BPO Market Forecasts and Analysis - By Industry Vertical
9.2.5 Europe BPO Market Forecasts and Analysis - By Countries
9.2.5.1 Germany BPO Market
9.2.5.1.1 Germany BPO Market by Services Offered
9.2.5.1.2 Germany BPO Market by Industry Vertical
9.2.5.2 France BPO Market
9.2.5.2.1 France BPO Market by Services Offered
9.2.5.2.2 France BPO Market by Industry Vertical
9.2.5.3 Italy BPO Market
9.2.5.3.1 Italy BPO Market by Services Offered
9.2.5.3.2 Italy BPO Market by Industry Vertical
9.2.5.4 United Kingdom BPO Market
9.2.5.4.1 United Kingdom BPO Market by Services Offered
9.2.5.4.2 United Kingdom BPO Market by Industry Vertical
9.2.5.5 Russia BPO Market
9.2.5.5.1 Russia BPO Market by Services Offered
9.2.5.5.2 Russia BPO Market by Industry Vertical
9.2.5.6 Rest of Europe BPO Market
9.2.5.6.1 Rest of Europe BPO Market by Services Offered
9.2.5.6.2 Rest of Europe BPO Market by Industry Vertical
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific BPO Market Overview
9.3.2 Asia-Pacific BPO Market Forecasts and Analysis
9.3.3 Asia-Pacific BPO Market Forecasts and Analysis - By Services Offered
9.3.4 Asia-Pacific BPO Market Forecasts and Analysis - By Industry Vertical
9.3.5 Asia-Pacific BPO Market Forecasts and Analysis - By Countries
9.3.5.1 Australia BPO Market
9.3.5.1.1 Australia BPO Market by Services Offered
9.3.5.1.2 Australia BPO Market by Industry Vertical
9.3.5.2 China BPO Market
9.3.5.2.1 China BPO Market by Services Offered
9.3.5.2.2 China BPO Market by Industry Vertical
9.3.5.3 India BPO Market
9.3.5.3.1 India BPO Market by Services Offered
9.3.5.3.2 India BPO Market by Industry Vertical
9.3.5.4 Japan BPO Market
9.3.5.4.1 Japan BPO Market by Services Offered
9.3.5.4.2 Japan BPO Market by Industry Vertical
9.3.5.5 South Korea BPO Market
9.3.5.5.1 South Korea BPO Market by Services Offered
9.3.5.5.2 South Korea BPO Market by Industry Vertical
9.3.5.6 Rest of Asia-Pacific BPO Market
9.3.5.6.1 Rest of Asia-Pacific BPO Market by Services Offered
9.3.5.6.2 Rest of Asia-Pacific BPO Market by Industry Vertical
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa BPO Market Overview
9.4.2 Middle East and Africa BPO Market Forecasts and Analysis
9.4.3 Middle East and Africa BPO Market Forecasts and Analysis - By Services Offered
9.4.4 Middle East and Africa BPO Market Forecasts and Analysis - By Industry Vertical
9.4.5 Middle East and Africa BPO Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa BPO Market
9.4.5.1.1 South Africa BPO Market by Services Offered
9.4.5.1.2 South Africa BPO Market by Industry Vertical
9.4.5.2 Saudi Arabia BPO Market
9.4.5.2.1 Saudi Arabia BPO Market by Services Offered
9.4.5.2.2 Saudi Arabia BPO Market by Industry Vertical
9.4.5.3 U.A.E BPO Market
9.4.5.3.1 U.A.E BPO Market by Services Offered
9.4.5.3.2 U.A.E BPO Market by Industry Vertical
9.4.5.4 Rest of Middle East and Africa BPO Market
9.4.5.4.1 Rest of Middle East and Africa BPO Market by Services Offered
9.4.5.4.2 Rest of Middle East and Africa BPO Market by Industry Vertical
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America BPO Market Overview
9.5.2 South and Central America BPO Market Forecasts and Analysis
9.5.3 South and Central America BPO Market Forecasts and Analysis - By Services Offered
9.5.4 South and Central America BPO Market Forecasts and Analysis - By Industry Vertical
9.5.5 South and Central America BPO Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil BPO Market
9.5.5.1.1 Brazil BPO Market by Services Offered
9.5.5.1.2 Brazil BPO Market by Industry Vertical
9.5.5.2 Argentina BPO Market
9.5.5.2.1 Argentina BPO Market by Services Offered
9.5.5.2.2 Argentina BPO Market by Industry Vertical
9.5.5.3 Rest of South and Central America BPO Market
9.5.5.3.1 Rest of South and Central America BPO Market by Services Offered
9.5.5.3.2 Rest of South and Central America BPO Market by Industry Vertical

10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

11. BPO MARKET, KEY COMPANY PROFILES
11.1. ALORICA INC.
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ATENTO S.A.
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. CAPITA PLC
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. COMDATA GROUP
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. CONCENTRIX (SYNNEX CORPORATION)
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. GENPACT LTD
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. SITEL GROUP
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. SYKES ENTERPRISES, INCORPORATED
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TELEPERFORMANCE SE
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. WEBHELP (GROEP BRUSSEL LAMBERT NV)
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments

12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies

1. Alorica Inc.
2. Atento S.A.
3. Capita PLC
4. Comdata Group
5. Concentrix (SYNNEX Corporation)
6. Genpact Ltd
7. Sitel Group
8. Sykes Enterprises, Incorporated
9. Teleperformance SE
10. Webhelp (Groep Brussel Lambert NV)