Chatbot Market to Reach US$ 9475.1 Mn at CAGR of 27.9% in 2027 | The Insight Partners

Chatbot Market to 2027 - Global Analysis and Forecasts by Component (Solution and Services), Deployment (On-premise and Cloud), and Usage (Website, Contact Centers, Social Media, Mobile Platform) End-user (Education, Retail & E-Commerce, BFSI, Healthcare, Travel & Tourism, Others)

Publication Month: Apr 2019 | Report Code: TIPTE100000724 | No. of Pages: 209 | Category: Technology, Media and Telecommunications | Status: Published

The global chatbot market accounted to US$ 1072.4 Mn in 2018 and is expected to grow at a CAGR of 27.9% during the forecast period 2019 – 2027, to account to US$ 9475.1 Mn by 2027.

Europe was the leading geographic chatbot market and it is anticipated to be the highest revenue contributor throughout the forecast period. Factors such as penetration of internet users, the number of social media users, and the number of smartphones users have a profound influence over the penetration of the chatbot market during the past few years. Moreover, the factors are expected to continue to have a substantial impact over the market growth during the coming along with investment towards AI enabled CRM services, and the solution is expected to boost the growth of the market in the region. According to a report published by the World Federation of Advertisers (WFA) in 2017, the European region with a total population of 839 million reported almost 79% of internet users in the region.

 

Exhibit: Lucrative Regional Chatbot Market


 

Chatbot Market Insights

The growing popularity of AI to have a noteworthy impact on the chatbot market

All the key industries across are globe including BFSI, retail, healthcare, media & entertainment, government, and others are embracing and investing in disruptive technologies such as artificial intelligence, IoT, big data, and predictive analytics among others. This adoption is driven by the successful uses cases of AI which resulted in increased operational efficiency, better sales revenue, and improved customer experiences. Vendors are upgrading its Chatbots solution by integrating AI technology for better understandings of customers and to increase its sales by AI capabilities. The adoption of Chatbots is driven by the successful uses cases of AI which resulted in increased operational efficiency, better sales revenue, and improved customer experiences. The nature of business is becoming very competitive and to compete efficiently, enterprises nowadays relying on useful information and business analytics. Traditionally, business analytical tools were used to project sales from the data about events that were a week or month old. With the advent of artificial intelligence technology which learns in real time and provides recommendations based on patterns, businesses have a tremendous opportunity to apply AI in various processes to better understand the business environment and customers.

Artificial intelligence allows businesses to prioritize and automate decision making, analyze big complex structured and unstructured data to provide deeper insights and improve efficiency by accurate planning. With all these applications, artificial intelligence enables businesses to improve operational efficiency, lower operating costs, enhance service quality and customer experience. With the increasing business complexities and high adoption of artificial intelligence across the industries, the market for Chatbots is expected to surge during the forecast period.

 

 

Rising trends in the adoption of voice enabled Chatbot

The emergence of advanced-driver-assistance systems like adaptive braking, self-parking, backup cameras, and automatic cruise control that further increase the passenger safety in the vehicles. Shared mobility services is another trend buzzing in the automobile ecosystem. A strong internet infrastructure coupled with cars that would be able to communicate with the rider and amongst each other regarding their availabilities and route mapping would form a trend in the upcoming few years. Highly advanced sensors are anticipated to be integrated into these vehicles for efficient communications to happen and therefore, these automotive electronic trends are anticipated to present good opportunities for the chatbot market players to cache in.

 

Chatbot Market - Usage Insights

Various organizations on their website use Chatbots for intelligent customer assistance and providing a personalized experience to the customers with efficient turnaround time. The Chatbot in sites is used for various applications such as answering the routine customer questions and monitoring brand perception by using engagement analytics and providing 24X7 assistance. The Chatbot for websites is used in multiple sectors such as retail & e-commerce, BFSI, and healthcare, travel & tourism among others.  Chatbots are widely used to automate the repetitive, tedious tasks and reducing the number of errors generated thereby increasing the overall productivity, an example of this is slackbot which is integrated into websites for reporting bugs and is also capable of answering questions related to the business. Moreover, chatbot handles the load by conversing with multiple people at once and providing a personalized experience to each user and improving the overall efficiency of the company. Chatbots are also capable of sending customized notifications to users based on their needs, thereby helping in conveying updates to the customers related to the business and improving the customer experience.

 

Chatbot Market - Deployment Insights

The cloud-based deployment is different from on-premise deployment software in one critical way. The company hosts the entire process and management of software within the enterprise in an on-premise environment, whereas, in the cloud, a third-party provider arrange and manage entire activities for the enterprise. The benefit of third-party providers permit the companies to pay on the basis of requirement and effectively scale up or down subject to the requirement of the user, overall usage, and growth of the company. The cloud-based uses exploit virtual technology in order to host the applications of enterprises offsite. Therefore, it is largely adopted by small and medium enterprises. Deployment of cloud eliminates capital related overheads, the feature of data back up on a regular basis is available, and also the companies are entitled to pay only for the resources they utilize. It is feasible for the enterprises which plan an expeditious expansion at a global scale, as the cloud has greater appeal to connect with more partners, clients, customers, and other businesses across the locations with minimum effort.

 

Exhibit: Chatbot Market by Deployment


Chatbot Market - Strategic Insights

Strategic partnership with technology companies to help them in intelligence engagement of the customers was observed as the most adopted strategy in global chatbot market.

2019:         Artificial Solutions signed a partnership agreement with Deloitte. According to the agreement the Deloitte professionals would be able to use Artificial Solutions’ conversational AI platform, Teneo to cater to the increasing demand for natural language applications. This would help the company to gain a stronger position in the chatbot market.

2018:          CX Company announced an investment of 4 Mn Euro to support its Digital Customer Engagement Technology Business in Europe. This investment is aimed to expand the sales of the company in the core European markets and gain a significant share of the chatbot market.

2018:         Avaya Holdings Corp expanded its partnership with Verint Systems Inc. with the aim of introducing cloud deployments for Avaya Workforce Engagement Management and improving customer experience through operational intelligence in contact center. This is expected to help the company gain a competitive position in the chatbot market

GLOBAL CHATBOT MARKET - SEGMENTATION

 

Global Chatbot Market - By Component

  • Solution
  • Services

 

Global Chatbot Market - By Deployment

  • On-premise
  • Cloud

 

Global Chatbot Market - By Usage

  • Website
  • Contact Centers
  • Social Media
  • Mobile Platform

 

Global Chatbot Market - By End-User

  • Retail & E-commerce
  • BFSI
  • Healthcare
  • Travel & Tourism
  • Others


Global chatbot market - By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Russia
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Rest of APAC
  • Middle East & Africa (MEA)
    • UAE
    • Saudi Arabia
    • South Africa
    • Rest of MEA
  • South America (SAM)
    • Brazil
    • Argentina
    • Rest of SAM

Global Chatbot Market – Company Profiles

  • Amazon Web Services
  • Artificial Solutions 
  • Creative Virtual Pvt. Ltd. 
  • CX Company 
  • eGain Corporation 
  • IBM Corporation
  • INBENTA TECHNOLOGIES INC
  • Microsoft
  • Nuance Communications, Inc. 
  • Verint Systems Inc.

1.             INTRODUCTION

1.1       Scope of the Study

1.2       The Insight partners research report guidance

1.3       market segmentation

1.3.1        Chatbot Market – By Component

1.3.2        Chatbot Market – By Deployment

1.3.3        Chatbot Market – By Usage

1.3.4        Chatbot Market – By End-User

1.3.5        Chatbot Market – By Geography

2.             key takeaways

3.             Research Methodology

3.1       Coverage

3.2       Secondary Research

3.3       Primary Research

4.             Chatbot market landscape

4.1       market overview

4.2       Ecosystem Analysis

4.3       pest analysis

5.             Chatbot market – key industry dynamics

5.1.1        Integrating artificial intelligence with chatbots are having a significant impact on market growth

5.1.2        Increasing demand of virtual assistance

5.2       Restraints

5.2.1        Data security and privacy concerns

5.3       Opportunity:

5.3.1        Introduction of Natural Language Programming (NLP) to chatbots are huge opportunity of chatbots vendors

5.4       Future Trends:

5.4.1        Increasing trend of speech enabled chatbots

5.5       IMPACT ANALYSIS

6.             Chatbot – global market analysis

6.1       Global Chatbot Market Overview

6.2       Global Chatbot market Forecast and Analysis

6.3       MARKET POSITIONING/ MARKET SHARE

7.             Global Chatbot Analysis – By Component

7.1       Overview

7.2       Global Chatbot Breakdown, By Component, 2018 & 2027

7.3       SOLUTION

7.3.1        Overview

7.3.2        Global Solution Revenue and Forecasts to 2027 (US$ Mn)

7.4       Services

7.4.1        Overview

7.4.2        Global Services Market Revenue and Forecasts to 2027 (US$ Mn)

8.             Chatbot market revenue and forecasts to 2027 – Deployment

8.1       Overview

8.2       Chatbot market Breakdown, By Deployment, 2018 & 2027

8.3       On-premise

8.3.1        Overview

8.3.2        On-premise Market Revenue and Forecasts to 2027 (US$ Mn)

8.4       Cloud

8.4.1        Overview

8.4.2        Cloud Market Revenue and Forecasts to 2027 (US$ Mn)

9.             Chatbot market revenue and forecasts to 2027 – Usage

9.1       Overview

9.2       Chatbot MARKET Breakdown, By Usage, 2018 & 2027

9.3       Website MARKET

9.3.1        Overview

9.3.2        Website Market Revenue and Forecasts to 2027 (US$ Mn)


9.4       Contact Centers MARKET

9.4.1        Overview

9.4.2        Contact Centres Market Revenue and Forecasts to 2027 (US$ Mn)

9.5       Social Media MARKET

9.5.1        Overview

9.5.2        Social Media Market Revenue and Forecasts to 2027 (US$ Mn)

9.6       Mobile Platform MARKET

9.6.1        Overview

9.6.2        Mobile Platform Market Revenue and Forecasts to 2027 (US$ Mn)

10.          Chatbot market revenue and forecasts to 2027 – end-user

10.1    Overview

10.2    Chatbot MARKET Breakdown, By end-user, 2018 & 2027

10.3    retail & e-commerce

10.3.1     Overview

10.3.2     Retail & E-commerce Market Revenue and Forecasts to 2027 (US$ Mn)

10.4    bfsi

10.4.1     Overview

10.4.2     BFSI Market Revenue and Forecasts to 2027 (US$ Mn)

10.5    healthcare

10.5.1     Overview

10.5.2     Healthcare Market Revenue and Forecasts to 2027 (US$ Mn)

10.6    travel & tourism

10.6.1     Overview

10.6.2     Travel & Tourism Platform Market Revenue and Forecasts to 2027 (US$ Mn)

10.7    others

10.7.1     Overview

10.7.2     Others Platform Market Revenue and Forecasts to 2027 (US$ Mn)

11.          chatbot market – Geographical Analysis

11.1    Overview

11.2    North America Chatbot Market Revenue and Forecasts to 2027

11.2.1     North America Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.2.2     North America Chatbot Market Breakdown by Component

11.2.3     North America Chatbot Market Breakdown by Deployment

11.2.4     North America Chatbot Market Breakdown by Usage

11.2.5     North America Chatbot Market Breakdown by End-user

11.2.6     North America Chatbot Market Breakdown, by Key Countries

11.2.6.1    U.S. Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.2.6.1.1    U.S Chatbot Market Breakdown by Component

11.2.6.1.2    U.S. Chatbot Market Breakdown by Deployment

11.2.6.1.3    U.S. Chatbot Market Breakdown by Usage

11.2.6.1.4    U.S. Chatbot Market Breakdown by End-user

11.2.6.2    Canada Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.2.6.2.1    Canada Chatbot Market Breakdown by Component

11.2.6.2.2    Canada Chatbot Market Breakdown by Deployment

11.2.6.2.3    Canada Chatbot Market Breakdown by Usage

11.2.6.2.4    Canada Chatbot Market Breakdown by End-user

11.2.6.3    Mexico Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.2.6.3.1    Mexico Chatbot Market Breakdown by Component

11.2.6.3.2    Mexico Chatbot Market Breakdown by Deployment

11.2.6.3.3    Mexico Chatbot Market Breakdown by Usage

11.2.6.3.4    Mexico Chatbot Market Breakdown by End-user

11.3    Europe Chatbot Market Revenue and Forecasts to 2027

11.3.1     Europe Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.3.2     Europe Chatbot Market Breakdown by Component

11.3.3     Europe Chatbot Market Breakdown by Deployment

11.3.4     Europe Chatbot Market Breakdown by Usage

11.3.5     Europe Chatbot Market Breakdown by End-user

11.3.6     Europe Chatbot Market Breakdown, by Key Countries

11.3.6.1    UK Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.3.6.1.1    UK Chatbot Market Breakdown by Component

11.3.6.1.2    UK Chatbot Market Breakdown by Deployment

11.3.6.1.3    UK Chatbot Market Breakdown by Usage

11.3.6.1.4    UK Chatbot Market Breakdown by End-user

11.3.6.2    Germany Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.3.6.2.1    Germany Chatbot Market Breakdown by Component

11.3.6.2.2    Germany Chatbot Market Breakdown by Deployment

11.3.6.2.3    Germany Chatbot Market Breakdown by Usage

11.3.6.2.4    Germany Chatbot Market Breakdown by End-user

11.3.6.3    France Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.3.6.3.1    France Chatbot Market Breakdown by Component

11.3.6.3.2    France Chatbot Market Breakdown by Deployment

11.3.6.3.3    France Chatbot Market Breakdown by Usage

11.3.6.3.4    France Chatbot Market Breakdown by End-user

11.3.6.4    Italy Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.3.6.4.1    Italy Chatbot Market Breakdown by Component

11.3.6.4.2    Italy Chatbot Market Breakdown by Deployment

11.3.6.4.3    Italy Chatbot Market Breakdown by Usage

11.3.6.4.4    Italy Chatbot Market Breakdown by End-user

11.3.6.5    Russia Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.3.6.5.1    Russia Chatbot Market Breakdown by Component

11.3.6.5.2    Russia Chatbot Market Breakdown by Deployment

11.3.6.5.3    Russia Chatbot Market Breakdown by Usage

11.3.6.5.4    Russia Chatbot Market Breakdown by End-user

11.3.6.6    Rest of Europe Chatbot Market Revenue and Forecasts to 2027
(US$ Mn)

11.3.6.6.1    Rest of Europe Chatbot Market Breakdown by Component

11.3.6.6.2    Rest of Europe Chatbot Market Breakdown by Deployment

11.3.6.6.3    Rest of Europe Chatbot Market Breakdown by Usage

11.3.6.6.4    Rest of Europe Chatbot Market Breakdown by End-user

11.4    Asia-Pacific Chatbot Market Revenue and Forecasts to 2027

11.4.1     Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.4.2     Asia-Pacific Chatbot Market Breakdown by Component

11.4.3     Asia-Pacific Chatbot Market Breakdown by Deployment

11.4.4     Asia-Pacific Chatbot Market Breakdown by Usage

11.4.5     Asia-Pacific Chatbot Market Breakdown by End-user

11.4.6     Asia-Pacific Chatbot Market Breakdown, by Key Countries

11.4.6.1    China Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.4.6.1.1    China Chatbot Market Breakdown by Component

11.4.6.1.2    Chsina Chatbot Market Breakdown by Deployment

11.4.6.1.3    China Chatbot Market Breakdown by Usage

11.4.6.1.4    China Chatbot Market Breakdown by End-user

11.4.6.2    Japan Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.4.6.2.1    Japan Chatbot Market Breakdown by Component

11.4.6.2.2    Japan Chatbot Market Breakdown by Deployment

11.4.6.2.3    Japan Chatbot Market Breakdown by Usage

11.4.6.2.4    Japan Chatbot Market Breakdown by End-user

11.4.6.3    India Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.4.6.3.1    India Chatbot Market Breakdown by Component

11.4.6.3.2    India Chatbot Market Breakdown by Deployment

11.4.6.3.3    India Chatbot Market Breakdown by Usage

11.4.6.3.4    India Chatbot Market Breakdown by End-user

11.4.6.4    South Korea Chatbot Market Revenue and Forecasts to 2027
(US$ Mn)

11.4.6.4.1    South Korea Chatbot Market Breakdown by Component

11.4.6.4.2    South Korea Chatbot Market Breakdown by Deployment

11.4.6.4.3    South Korea Chatbot Market Breakdown by Usage

11.4.6.4.4    South Korea Chatbot Market Breakdown by End-user

11.4.6.5    Australia Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.4.6.5.1    Australia Chatbot Market Breakdown by Component

11.4.6.5.2    Australia Chatbot Market Breakdown by Deployment

11.4.6.5.3    Australia Chatbot Market Breakdown by Usage

11.4.6.5.4    Australia Chatbot Market Breakdown by End-user

11.4.6.6    Rest of Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.4.6.6.1    Rest of Asia-Pacific Chatbot Market Breakdown by Component

11.4.6.6.2    Rest of Asia-Pacific Chatbot Market Breakdown by Deployment

11.4.6.6.3    Rest of Asia-Pacific Chatbot Market Breakdown by Usage

11.4.6.6.4    Rest of Asia-Pacific Chatbot Market Breakdown by End-user

11.5    MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027

11.5.1     Middle East & Africa Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.5.2     Middle East & Africa Chatbot Market Breakdown by Component

11.5.3     Middle East & Africa Chatbot Market Breakdown by Deployment

11.5.4     Middle East & Africa Chatbot Market Breakdown by Usage

11.5.5     Middle East & Africa Chatbot Market Breakdown by End-user

11.5.6     Middle East & Africa Chatbot Market Breakdown, by Key Countries

11.5.6.1    Saudi Arabia Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.5.6.1.1    Saudi Arabia Chatbot Market Breakdown by Component

11.5.6.1.2    Saudi Arabia Chatbot Market Breakdown by Deployment

11.5.6.1.3    Saudi Arabia Chatbot Market Breakdown by Usage

11.5.6.1.4    Saudi Arabia Chatbot Market Breakdown by End-user

11.5.6.2    UAE Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.5.6.2.1    UAE Chatbot Market Breakdown by Component

11.5.6.2.2    UAE Chatbot Market Breakdown by Deployment

11.5.6.2.3    UAE Chatbot Market Breakdown by Usage

11.5.6.2.4    UAE Chatbot Market Breakdown by End-user

11.5.6.3    South Africa Chatbot Market Revenue and Forecasts to 2027
(US$ MN)

11.5.6.3.1    South Africa Chatbot Market Breakdown by Component

11.5.6.3.2    South Africa Chatbot Market Breakdown by Deployment

11.5.6.3.3    South Africa Chatbot Market Breakdown by Usage

11.5.6.3.4    South Africa Chatbot Market Breakdown by End-user

11.5.6.4    Rest of Middle East & Africa Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.5.6.4.1    Rest of Middle East & Africa Chatbot Market Breakdown by Component

11.5.6.4.2    REST OF MIDDLE EAST & AFRICA Chatbot Market Breakdown by Deployment

11.5.6.4.3    Rest of Middle East & Africa Chatbot Market Breakdown by Usage

11.5.6.4.4    Rest of Middle East & Africa Chatbot Market Breakdown by End-user

11.6    South America Chatbot Market Revenue and Forecasts to 2027

11.6.1     South America Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

11.6.2     South America Chatbot Market Breakdown by Component

11.6.3     South America Chatbot Market Breakdown by Deployment

11.6.4     South America Chatbot Market Breakdown by Usage

11.6.5     South America Chatbot Market Breakdown by End-user

11.6.6     South America Chatbot Market Breakdown, by Key Countries

11.6.6.1    Brazil Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.6.6.1.1    Brazil Chatbot Market Breakdown by Component

11.6.6.1.2    Brazil Chatbot Market Breakdown by Deployment

11.6.6.1.3    Brazil Chatbot Market Breakdown by Usage

11.6.6.1.4    Brazil Chatbot Market Breakdown by End-user

11.6.6.2    Argentina Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.6.6.2.1    Argentina Chatbot Market Breakdown by Component

11.6.6.2.2    Argentina Chatbot Market Breakdown by Deployment

11.6.6.2.3    Argentina Chatbot Market Breakdown by Usage

11.6.6.2.4    Argentina Chatbot Market Breakdown by End-user

11.6.6.3    Rest of South America Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

11.6.6.3.1    REST OF SOUTH AMERICA Chatbot Market Breakdown by Component

11.6.6.3.2    Rest of South America Chatbot Market Breakdown by Deployment

11.6.6.3.3    Rest of South America Chatbot Market Breakdown by Usage

11.6.6.3.4    Rest of South America Chatbot Market Breakdown by End-user

12.          Industry Landscape

12.1    Market Initiative

12.2    Merger and Acquisition

12.3    New Development

13.          Company profiles

13.1    Amazon.com, Inc.

13.1.1     Key Facts

13.1.2     Business Description

13.1.3     Products and Services

13.1.4     Financial Overview

13.1.5     SWOT Analysis

13.1.6     Key Developments

13.2    Artificial Solutions

13.2.1     Key Facts

13.2.2     Business Description

13.2.3     Products and Services

13.2.4     Financial Overview

13.2.5     SWOT Analysis

13.2.6     Key Developments

13.3    Creative Virtual Ltd.

13.3.1     Key Facts

13.3.2     Business Description

13.3.3     Products and Services

13.3.4     Financial Overview

13.3.5     SWOT Analysis

13.3.6     Key Developments

13.4    Cx company

13.4.1     Key Facts

13.4.2     Business Description

13.4.3     Financial Overview

13.4.4     SWOT Analysis

13.4.5     Key Developments

13.5    egain corporation

13.5.1     Key Facts

13.5.2     Business Description

13.5.3     Products and Services

13.5.4     Financial Overview

13.5.5     SWOT Analysis

13.5.6     Key Developments

13.6    International Business Machines Corporation

13.6.1     Key Facts

13.6.2     Business Description

13.6.3     Products and Services

13.6.4     Financial Overview

13.6.5     SWOT Analysis

13.6.6     Key Developments

13.7    Inbenta Technologies Inc.

13.7.1     Key Facts

13.7.2     Business Description

13.7.3     Products and Services

13.7.4     Financial Overview

13.7.5     SWOT Analysis

13.7.6     Key Developments

13.8    MICROSOFT CORPORATION

13.8.1     Key Facts

13.8.2     Business Description

13.8.3     Financial Overview

13.8.4     SWOT Analysis

13.8.5     Key Developments

13.9    Nuance Communications, Inc.

13.9.1     Key Facts

13.9.2     Business Description

13.9.3     Products and Services

13.9.4     Financial Overview

13.9.5     SWOT Analysis

13.9.6     Key Developments

13.10 Verint Systems Inc.

13.10.1   Key Facts

13.10.2   Business Description

13.10.3   Products and Services

13.10.4   Financial Overview

13.10.5   SWOT Analysis

13.10.6   Key Developments

14.          Appendix

14.1    about the insight partners

14.2    glossary

14.3    Methodology

14.3.1     Coverage

14.3.2     Secondary Research

14.3.3     Primary Research

list of tables

TABLE 1.          Global Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

TABLE 2.          North America Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 3.          North America Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 4.          North America Chatbot Market Revenue and Forecasts to 2027 – By usage (US$ Mn)

TABLE 5.          North America Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 6.          U.S. Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 7.          U.S. Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 8.          U.S. Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 9.          U.S. Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 10.        CANADA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 11.        CANADA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 12.        CANADA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 13.        CANADA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 14.        MEXICO Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 15.        MEXICO Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 16.        MEXICO Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 17.        MEXICO Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 18.        Europe Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 19.        Europe Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 20.        Europe Chatbot Market Revenue and Forecasts to 2027 – By usage (US$ Mn)

TABLE 21.        Europe Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 22.        UK Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 23.        UK Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 24.        UK Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 25.        UK Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 26.        GERMANY Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 27.        GERMANY Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 28.        GERMANY Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 29.        GERMANY Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 30.        FRANCE Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 31.        FRANCE Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 32.        FRANCE Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 33.        FRANCE Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 34.        ITALY Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 35.        ITALY Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 36.        ITALY Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 37.        ITALY Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 38.        RUSSIA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 39.        RUSSIA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 40.        RUSSIA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 41.        RUSSIA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 42.        REST OF EUROPE Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 43.        REST OF EUROPE Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 44.        REST OF EUROPE Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 45.        REST OF EUROPE Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 46.        Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 47.        Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 48.        Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 – By usage (US$ Mn)

TABLE 49.        Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 50.        CHINA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 51.        CHINA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 52.        CHINA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 53.        CHINA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 54.        JAPAN Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 55.        JAPAN Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 56.        JAPAN Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 57.        JAPAN Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 58.        INDIA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 59.        INDIA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 60.        INDIA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 61.        INDIA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 62.        SOUTH KOREA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 63.        SOUTH KOREA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 64.        SOUTH KOREA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 65.        SOUTH KOREA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 66.        AUSTRALIA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 67.        AUSTRALIA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 68.        AUSTRALIA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 69.        AUSTRALIA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 70.        REST OF ASIA-PACIFIC Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 71.        REST OF ASIA-PACIFIC Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 72.        REST OF ASIA-PACIFIC Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 73.        REST OF ASIA-PACIFIC Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 74.        MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 75.        MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 76.        MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027 – By usage (US$ Mn)

TABLE 77.        MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 78.        SAUDI ARABIA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 79.        SAUDI ARABIA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 80.        SAUDI ARABIA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 81.        SAUDI ARABIA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 82.        UAE Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 83.        UAE Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 84.        UAE Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 85.        UAE Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 86.        SOUTH AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 87.        SOUTH AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 88.        SOUTH AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 89.        SOUTH AFRICA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 90.        REST OF MIDDLE EAST & AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 91.        REST OF MIDDLE EAST & AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 92.        REST OF MIDDLE EAST & AFRICA Chatbot Market Revenue and Forecasts to 2027 – By Usage  (US$ Mn)

TABLE 93.        REST OF MIDDLE EAST & AFRICA Chatbot Market Revenue and Forecasts to 2027 – By end-user  (US$ Mn)

TABLE 94.        South America Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 95.        South America Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 96.        South America Chatbot Market Revenue and Forecasts to 2027 – By usage (US$ Mn)

TABLE 97.        South America Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 98.        BRAZIL Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 99.        BRAZIL Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 100.      BRAZIL Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 101.      BRAZIL Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 102.      ARGENTINA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 103.      ARGENTINA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 104.      ARGENTINA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 105.      ARGENTINA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 106.      REST OF SOUTH AMERICA Chatbot Market Revenue and Forecasts to 2027 – By Component (US$ Mn)

TABLE 107.      REST OF SOUTH AMERICA Chatbot Market Revenue and Forecasts to 2027 – By Deployment (US$ Mn)

TABLE 108.      REST OF SOUTH AMERICA Chatbot Market Revenue and Forecasts to 2027 – By Usage (US$ Mn)

TABLE 109.      REST OF SOUTH AMERICA Chatbot Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 110.      Glossary of terms, Chatbot market

 

list of figures

FIGURE 1.       Chatbot market segmentation

FIGURE 2.       Chatbot market segmentation – BY Region

FIGURE 3.       Asia pacific Chatbot Market Breakdown by DEPLOYMENT, 2018 & 2027 (%)

FIGURE 4.       Chatbot – ecosystem analysis

FIGURE 5.       north america – pest analysis

FIGURE 6.       europe – pest analysis

FIGURE 7.       asia pacific – pest analysis

FIGURE 8.       middle east and africa – pest analysis

FIGURE 9.       south america – pest analysis

FIGURE 10.     Impact analysis

FIGURE 11.     Global Chatbot Market

FIGURE 12.     Global Chatbot Market Forecast and Analysis, (US$ Mn)

FIGURE 13.     Global Chatbot Breakdown By Component, 2018 & 2027 (%)

FIGURE 14.     Global SOLUTION Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 15.     Global Services Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 16.     Chatbot market Breakdown, By Deployment, 2018 & 2027 (%)

FIGURE 17.     Global On-premise market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 18.     Global Cloud market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 19.     Chatbot Market Breakdown, By Usage, 2018 & 2027 (%)

FIGURE 20.     Website Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 21.     Contact Centers Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 22.     Social Media Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 23.     Mobile Platform Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 24.     Chatbot Market Breakdown, By end-user, 2018 & 2027 (%)

FIGURE 25.     Retail & E-commerce Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 26.     BFSI Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 27.     Healthcare Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 28.     Travel & TOurism Platform Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 29.     others Platform Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 30.     Chatbot Market, Global Breakdown by Regions, 2018 & 2027 (%)

FIGURE 31.     North America Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 32.     North America Chatbot Market Breakdown by Component, 2018 & 2027 (%)

FIGURE 33.     North America Chatbot Market Breakdown by Deployment, 2018 & 2027 (%)

FIGURE 34.     North America Chatbot Market Breakdown by Usage, 2018 & 2027 (%)

FIGURE 35.     North America Chatbot Market Breakdown by End-user, 2018 & 2027 (%)

FIGURE 36.     North America Chatbot Market Breakdown by Key Countries, 2018 & 2027(%)

FIGURE 37.     U.S. Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 38.     CANADA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 39.     MEXICO Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 40.     Europe Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 41.     Europe Chatbot Market Breakdown by Component, 2018 & 2027 (%)

FIGURE 42.     Europe Chatbot Market Breakdown by Deployment, 2018 & 2027 (%)

FIGURE 43.     Europe Chatbot Market Breakdown by Usage, 2018 & 2027 (%)

FIGURE 44.     Europe Chatbot Market Breakdown by End-user, 2018 & 2027 (%)

FIGURE 45.     Europe Chatbot Market Breakdown by Key Countries, 2018 & 2027(%)

FIGURE 46.     UK Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 47.     GERMANY Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 48.     FRANCE Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 49.     ITALY Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 50.     RUSSIA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 51.     REST OF EUROPE Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 52.     Asia-Pacific Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 53.     Asia-Pacific Chatbot Market Breakdown by Component, 2018 & 2027 (%)

FIGURE 54.     Asia-Pacific Chatbot Market Breakdown by Deployment, 2018 & 2027 (%)

FIGURE 55.     Asia-Pacific Chatbot Market Breakdown by Usage, 2018 & 2027 (%)

FIGURE 56.     Asia-Pacific Chatbot Market Breakdown by End-user, 2018 & 2027 (%)

FIGURE 57.     Asia-Pacific Chatbot Market Breakdown by Key Countries, 2018 & 2027(%)

FIGURE 58.     CHINA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 59.     JAPAN Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 60.     INDIA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 61.     SOUTH KOREA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 62.     AUSTRALIA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 63.     REST OF ASIA-PACIFIC Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 64.     MIddle East & Africa Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 65.     MIddle East & Africa Chatbot Market Breakdown by Component, 2018 & 2027 (%)

FIGURE 66.     MIddle East & Africa Chatbot Market Breakdown by Deployment, 2018 & 2027 (%)

FIGURE 67.     MIddle East & Africa Chatbot Market Breakdown by Usage, 2018 & 2027 (%)

FIGURE 68.     MIddle East & Africa Chatbot Market Breakdown by End-user, 2018 & 2027 (%)

FIGURE 69.     MIddle East & Africa Chatbot Market Breakdown by Key Countries, 2018 & 2027(%)

FIGURE 70.     SAUDI ARABIA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 71.     UAE Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 72.     SOUTH AFRICA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 73.     REST OF MIDDLE EAST & AFRICA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 74.     South America Chatbot Market Revenue and Forecasts to 2027 (US$ Mn)

FIGURE 75.     South America Chatbot Market Breakdown by Component, 2018 & 2027 (%)

FIGURE 76.     South America Chatbot Market Breakdown by Deployment, 2018 & 2027 (%)

FIGURE 77.     South America Chatbot Market Breakdown by Usage, 2018 & 2027 (%)

FIGURE 78.     South America Chatbot Market Breakdown by End-user, 2018 & 2027 (%)

FIGURE 79.     South America Chatbot Market Breakdown by Key Countries, 2018 & 2027(%)

FIGURE 80.     BRAZIL Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 81.     ARGENTINA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

FIGURE 82.     REST OF SOUTH AMERICA Chatbot Market Revenue and Forecasts to 2027 (US$ MN)

 

The List of Companies

  1. Amazon Web Services
  2. Artificial Solutions 
  3. Creative Virtual Pvt. Ltd. 
  4. CX Company 
  5. eGain Corporation 
  6. IBM Corporation
  7. INBENTA TECHNOLOGIES INC
  8. Microsoft
  9. Nuance Communications, Inc. 
  10. Verint Systems Inc.

 

  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global Chatbot market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the Chatbot market, thereby allowing players across the value chain to develop effective long term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
  • Examine the political, economic, social and technology impact of the five regions namely: North America, Europe, Asia Pacific, Middle East & Africa and South America.

 

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