Chatbot Market to 2025 - Global Analysis and Forecasts by Platform (Mobile, Web-Based and Stand Alone), Business Function (Customer Service, Sales/Marketing, Order Processing, Social Media, Payment Process and Recruitment); and Applications (Tourism & Hospitality, Enterprise, Education, Banking and E-Commerce)
Report Code: TIPTE100000724 No. of Pages: 150 Category: Technology, Media and Telecommunications Status: Upcoming
Chatbot is a type of artificial intelligence systems which interacts with the users through speech, text, and messaging. With the increasing demand and usage of messaging applications made easy accessibility of customized bot and therefore strengthen the growth of Chatbot market. There are many Chatbot platform present like WeChat, Facebook messenger, WhatsApp among others, all these chatbots has become the necessity for many industries. The increasing demand of computerized patient management tools in the healthcare industry and the rising adoption of cloud technology is boosting the Chatbot market.
The factor that can act as a restraint in the growth of the market is the high initial deployment cost and system integration complexities may hamper the Chatbot market. However, the increasing number of social media platforms and durable necessity to understand consumer behavior will create new opportunities in the market of Chatbot in the forecast period.
The "Global Chatbot Market Analysis to 2025" is a specialized and in-depth study of the Chatbot industry with a focus on the global market trend. The report aims to provide an overview of global Chatbot market with detailed market segmentation by platforms, business functions, application, and geography. The global Chatbot market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Chatbot market based on platforms, business functions, and application. It also provides market size and forecast till 2025 for overall Chatbot market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region.
Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the market in these regions.
Also, key Chatbot market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years. Some of the key players influencing the market Nuance Communications, Inc., Artificial Solutions, Egain Corporation, CX Company, Creative Virtual Pvt. Ltd., IBM Corporation, Next It Corporation, 24/7 Customer, Inc., Speaktoit, Inc., and Idavatars among others.
The factor that can act as a restraint in the growth of the market is the high initial deployment cost and system integration complexities may hamper the Chatbot market. However, the increasing number of social media platforms and durable necessity to understand consumer behavior will create new opportunities in the market of Chatbot in the forecast period.
The "Global Chatbot Market Analysis to 2025" is a specialized and in-depth study of the Chatbot industry with a focus on the global market trend. The report aims to provide an overview of global Chatbot market with detailed market segmentation by platforms, business functions, application, and geography. The global Chatbot market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Chatbot market based on platforms, business functions, and application. It also provides market size and forecast till 2025 for overall Chatbot market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region.
Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the market in these regions.
Also, key Chatbot market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years. Some of the key players influencing the market Nuance Communications, Inc., Artificial Solutions, Egain Corporation, CX Company, Creative Virtual Pvt. Ltd., IBM Corporation, Next It Corporation, 24/7 Customer, Inc., Speaktoit, Inc., and Idavatars among others.
Table of Contents
1 Introduction
1.1 Scope of Study
1.2 The Insight Partners Research Report Guidance
2 Key Takeaways
3 Chatbot Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Chatbot Market - By Platform
3.2.2 Chatbot Market - By Business Function
3.2.3 Chatbot Market - By Application
3.2.4 Chatbot Market - By Region
3.2.4.1 By Countries
3.3 PEST Analysis
3.3.1 North America - PEST Analysis
3.3.2 Europe - PEST Analysis
3.3.3 Asia Pacific - PEST Analysis
3.3.4 Middle East and Africa - PEST Analysis
3.3.5 South America - PEST Analysis
4 Chatbot Market - Key Industry Dynamics
4.1 Impact Analysis
4.2 Key Market Drivers
4.3 Key Market Restraints
4.4 Key Market Opportunities
4.5 Future Trends
5 Chatbot Market Analysis- Global
5.1 Global Chatbot Market Overview
5.2 Global Chatbot Market forecast and analysis to 2025 (US$ Mn) to 2025 (US$ Mn)
6 Chatbot Market Revenue and Forecasts to 2025 - Platform
6.1 Overview
6.2 Mobile
6.2.1 Overview
6.2.2 Mobile Chatbot Market forecast and analysis to 2025 (US$ Mn)
6.3 Web-Based Market
6.3.1 Overview
6.3.2 Web-Based Chatbot Market forecast and analysis to 2025 (US$ Mn)
6.4 Stand-alone Market
6.4.1 Overview
6.4.2 Stand-alone Chatbot Market forecast and analysis to 2025 (US$ Mn)
7 Chatbot Market Revenue and Forecasts to 2025 - Business Function
7.1 Overview
7.2 Customer Service
7.2.1 Overview
7.2.2 Customer Service Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.3 Sales/Marketing
7.3.1 Overview
7.3.2 Sales/Marketing Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.4 Order Processing
7.4.1 Overview
7.4.2 Order Processing Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.5 Social Media
7.5.1 Overview
7.5.2 Social Media Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.6 Payment Process
7.6.1 Overview
7.6.2 Payment Process Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.7 Recruitment
7.7.1 Overview
7.7.2 Recruitment Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.8 Other
7.8.1 Overview
7.8.2 Other Chatbot Market forecast and analysis to 2025 (US$ Mn)
?
8 Chatbot Market Revenue and Forecasts to 2025 - Application
8.1 Overview
8.2 Tourism & Hospitality
8.2.1 Overview
8.2.2 Tourism & Hospitality Market forecast and analysis to 2025 (US$ Mn)
8.3 Education
8.3.1 Overview
8.3.2 Education Market forecast and analysis to 2025 (US$ Mn)
8.4 Banking
8.4.1 Overview
8.4.2 Banking Market forecast and analysis to 2025 (US$ Mn)
8.5 E-commerce
8.5.1 Overview
8.5.2 E-commerce Market forecast and analysis to 2025 (US$ Mn)
8.6 Enterprise
8.6.1 Overview
8.6.2 Enterprise Market forecast and analysis to 2025 (US$ Mn)
8.7 Others
8.7.1 Overview
8.7.2 Others Market forecast and analysis to 2025 (US$ Mn)
9 Chatbot Market Revenue and Forecasts to 2025 - Geographical Analysis
9.1 North America
9.1.1 North America Chatbot Market overview
9.1.2 North America Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.1.2.1 North America Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.1.2.1.1 US market
9.1.2.1.2 Canada market
9.1.2.1.3 Mexico market
9.1.2.2 North America Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.1.2.3 North America Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.1.2.4 North America Market forecast and analysis to 2025 (US$ Mn) - By Application
9.2 Europe
9.2.1 Europe Chatbot Market overview
9.2.2 Europe Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.2.2.1 Europe Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.2.2.1.1 France market
9.2.2.1.2 Germany market
9.2.2.1.3 Italy market
9.2.2.1.4 Spain market
9.2.2.1.5 UK market
9.2.2.2 Europe Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.2.2.3 Europe Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.2.2.4 Europe Market forecast and analysis to 2025 (US$ Mn) - By Application
9.3 Asia pacific (APAC)
9.3.1 Asia Pacific Chatbot Market overview
9.3.2 Asia Pacific Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.3.2.1 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.3.2.1.1 Australia market
9.3.2.1.2 China market
9.3.2.1.3 India market
9.3.2.1.4 Japan market
9.3.2.2 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.3.2.3 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.3.2.4 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Application
9.4 Middle East and Africa (MEA)
9.4.1 Middle East and Africa Chatbot Market overview
9.4.2 Middle East and Africa Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.4.2.1 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.4.2.1.1 South Africa market
9.4.2.1.2 Saudi Arabia market
9.4.2.1.3 UAE market
9.4.2.2 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.4.2.3 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.4.2.4 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Application
9.5 South America (SAM)
9.5.1 South America Chatbot Market overview
9.5.2 South America Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.5.2.1 South America Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.5.2.1.1 Brazil market
9.5.2.2 South America Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.5.2.3 South America Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.5.2.4 South America Market forecast and analysis to 2025 (US$ Mn) - By Application
10 Industry Landscape
10.1 Mergers & acquisitions
10.2 Market Initiatives
10.3 New developments
10.4 Investment scenarios
11 Competitive Landscape
11.1 Competitive Product mapping
11.2 Market Positioning (Top 10 players Ranking)
12 Chatbot Market, Key Company Profiles
12.1 Slack Technologies, Inc.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Financial Overview
12.1.4 SWOT Analysis
12.1.5 Key Developments
12.2 Message.io, Inc.
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Financial Overview
12.2.4 SWOT Analysis
12.2.5 Key Developments
12.3 Facebook, Inc.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Financial Overview
12.3.4 SWOT Analysis
12.3.5 Key Developments
12.4 SMART CAPSA, S.R.O.
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Financial Overview
12.4.4 SWOT Analysis
12.4.5 Key Developments
12.5 Helpshift
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Financial Overview
12.5.4 SWOT Analysis
12.5.5 Key Developments
12.6 Imperson Ltd.
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Financial Overview
12.6.4 SWOT Analysis
12.6.5 Key Developments
12.7 Kasisto Inc.
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Financial Overview
12.7.4 SWOT Analysis
12.7.5 Key Developments
12.8 Microsoft Corporation
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Financial Overview
12.8.4 SWOT Analysis
12.8.5 Key Developments
12.9 Pandorabots, Inc.
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Financial Overview
12.9.4 SWOT Analysis
12.9.5 Key Developments
12.10 Astute Solutions
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Financial Overview
12.10.4 SWOT Analysis
12.10.5 Key Developments
13 Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
13.3 Research Methodology
1 Introduction
1.1 Scope of Study
1.2 The Insight Partners Research Report Guidance
2 Key Takeaways
3 Chatbot Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Chatbot Market - By Platform
3.2.2 Chatbot Market - By Business Function
3.2.3 Chatbot Market - By Application
3.2.4 Chatbot Market - By Region
3.2.4.1 By Countries
3.3 PEST Analysis
3.3.1 North America - PEST Analysis
3.3.2 Europe - PEST Analysis
3.3.3 Asia Pacific - PEST Analysis
3.3.4 Middle East and Africa - PEST Analysis
3.3.5 South America - PEST Analysis
4 Chatbot Market - Key Industry Dynamics
4.1 Impact Analysis
4.2 Key Market Drivers
4.3 Key Market Restraints
4.4 Key Market Opportunities
4.5 Future Trends
5 Chatbot Market Analysis- Global
5.1 Global Chatbot Market Overview
5.2 Global Chatbot Market forecast and analysis to 2025 (US$ Mn) to 2025 (US$ Mn)
6 Chatbot Market Revenue and Forecasts to 2025 - Platform
6.1 Overview
6.2 Mobile
6.2.1 Overview
6.2.2 Mobile Chatbot Market forecast and analysis to 2025 (US$ Mn)
6.3 Web-Based Market
6.3.1 Overview
6.3.2 Web-Based Chatbot Market forecast and analysis to 2025 (US$ Mn)
6.4 Stand-alone Market
6.4.1 Overview
6.4.2 Stand-alone Chatbot Market forecast and analysis to 2025 (US$ Mn)
7 Chatbot Market Revenue and Forecasts to 2025 - Business Function
7.1 Overview
7.2 Customer Service
7.2.1 Overview
7.2.2 Customer Service Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.3 Sales/Marketing
7.3.1 Overview
7.3.2 Sales/Marketing Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.4 Order Processing
7.4.1 Overview
7.4.2 Order Processing Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.5 Social Media
7.5.1 Overview
7.5.2 Social Media Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.6 Payment Process
7.6.1 Overview
7.6.2 Payment Process Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.7 Recruitment
7.7.1 Overview
7.7.2 Recruitment Chatbot Market forecast and analysis to 2025 (US$ Mn)
7.8 Other
7.8.1 Overview
7.8.2 Other Chatbot Market forecast and analysis to 2025 (US$ Mn)
?
8 Chatbot Market Revenue and Forecasts to 2025 - Application
8.1 Overview
8.2 Tourism & Hospitality
8.2.1 Overview
8.2.2 Tourism & Hospitality Market forecast and analysis to 2025 (US$ Mn)
8.3 Education
8.3.1 Overview
8.3.2 Education Market forecast and analysis to 2025 (US$ Mn)
8.4 Banking
8.4.1 Overview
8.4.2 Banking Market forecast and analysis to 2025 (US$ Mn)
8.5 E-commerce
8.5.1 Overview
8.5.2 E-commerce Market forecast and analysis to 2025 (US$ Mn)
8.6 Enterprise
8.6.1 Overview
8.6.2 Enterprise Market forecast and analysis to 2025 (US$ Mn)
8.7 Others
8.7.1 Overview
8.7.2 Others Market forecast and analysis to 2025 (US$ Mn)
9 Chatbot Market Revenue and Forecasts to 2025 - Geographical Analysis
9.1 North America
9.1.1 North America Chatbot Market overview
9.1.2 North America Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.1.2.1 North America Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.1.2.1.1 US market
9.1.2.1.2 Canada market
9.1.2.1.3 Mexico market
9.1.2.2 North America Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.1.2.3 North America Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.1.2.4 North America Market forecast and analysis to 2025 (US$ Mn) - By Application
9.2 Europe
9.2.1 Europe Chatbot Market overview
9.2.2 Europe Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.2.2.1 Europe Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.2.2.1.1 France market
9.2.2.1.2 Germany market
9.2.2.1.3 Italy market
9.2.2.1.4 Spain market
9.2.2.1.5 UK market
9.2.2.2 Europe Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.2.2.3 Europe Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.2.2.4 Europe Market forecast and analysis to 2025 (US$ Mn) - By Application
9.3 Asia pacific (APAC)
9.3.1 Asia Pacific Chatbot Market overview
9.3.2 Asia Pacific Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.3.2.1 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.3.2.1.1 Australia market
9.3.2.1.2 China market
9.3.2.1.3 India market
9.3.2.1.4 Japan market
9.3.2.2 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.3.2.3 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.3.2.4 Asia Pacific Market forecast and analysis to 2025 (US$ Mn) - By Application
9.4 Middle East and Africa (MEA)
9.4.1 Middle East and Africa Chatbot Market overview
9.4.2 Middle East and Africa Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.4.2.1 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.4.2.1.1 South Africa market
9.4.2.1.2 Saudi Arabia market
9.4.2.1.3 UAE market
9.4.2.2 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.4.2.3 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.4.2.4 Middle East and Africa Market forecast and analysis to 2025 (US$ Mn) - By Application
9.5 South America (SAM)
9.5.1 South America Chatbot Market overview
9.5.2 South America Chatbot Market forecast and analysis to 2025 (US$ Mn)
9.5.2.1 South America Market forecast and analysis to 2025 (US$ Mn) - By Countries
9.5.2.1.1 Brazil market
9.5.2.2 South America Market forecast and analysis to 2025 (US$ Mn) - By Platform
9.5.2.3 South America Market forecast and analysis to 2025 (US$ Mn) - By Business Function
9.5.2.4 South America Market forecast and analysis to 2025 (US$ Mn) - By Application
10 Industry Landscape
10.1 Mergers & acquisitions
10.2 Market Initiatives
10.3 New developments
10.4 Investment scenarios
11 Competitive Landscape
11.1 Competitive Product mapping
11.2 Market Positioning (Top 10 players Ranking)
12 Chatbot Market, Key Company Profiles
12.1 Slack Technologies, Inc.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Financial Overview
12.1.4 SWOT Analysis
12.1.5 Key Developments
12.2 Message.io, Inc.
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Financial Overview
12.2.4 SWOT Analysis
12.2.5 Key Developments
12.3 Facebook, Inc.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Financial Overview
12.3.4 SWOT Analysis
12.3.5 Key Developments
12.4 SMART CAPSA, S.R.O.
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Financial Overview
12.4.4 SWOT Analysis
12.4.5 Key Developments
12.5 Helpshift
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Financial Overview
12.5.4 SWOT Analysis
12.5.5 Key Developments
12.6 Imperson Ltd.
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Financial Overview
12.6.4 SWOT Analysis
12.6.5 Key Developments
12.7 Kasisto Inc.
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Financial Overview
12.7.4 SWOT Analysis
12.7.5 Key Developments
12.8 Microsoft Corporation
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Financial Overview
12.8.4 SWOT Analysis
12.8.5 Key Developments
12.9 Pandorabots, Inc.
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Financial Overview
12.9.4 SWOT Analysis
12.9.5 Key Developments
12.10 Astute Solutions
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Financial Overview
12.10.4 SWOT Analysis
12.10.5 Key Developments
13 Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
13.3 Research Methodology
The List of Companies
1. Slack Technologies, Inc.
2. Message.io, Inc.
3. Facebook, Inc.
4. SMART CAPSA, S.R.O.
5. Helpshift
6. Imperson Ltd.
7. Kasisto Inc.
8. Microsoft Corporation
9. Pandorabots, Inc.
10. Astute Solutions
1. Slack Technologies, Inc.
2. Message.io, Inc.
3. Facebook, Inc.
4. SMART CAPSA, S.R.O.
5. Helpshift
6. Imperson Ltd.
7. Kasisto Inc.
8. Microsoft Corporation
9. Pandorabots, Inc.
10. Astute Solutions