Cloud Contact Center Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solutions, Services); Deployment Model (Public Cloud, Private Cloud); Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); Industry Vertical (BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare) and Geography

Report Code: TIPRE00021369 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION

A cloud contact center, hosted by an internet server, is a focal point of every company. It is in charge of all consumer communications, both inbound and outbound. Calls, emails, and social media can all be used to connect or interact. The cloud contact center is thought to be a fast, convenient, and adaptable solution. With the support of a customizable control panel, a cloud-based contact center can also keep track of real-time administration metrics. The key market drivers for cloud contact center market are, flexibility and convenience offered by cloud contact center, increased utilization of cloud contact center in different industry verticals and increased adoption of SMAC technologies.

MARKET DYNAMICS

The key market drivers for cloud contact center market are, flexibility and convenience offered by cloud contact center, increased utilization of cloud contact center in different industry verticals and increased adoption of SMAC technologies. Additionally, cost reduction, simplified maintenance process, financial benefits, simplicity in managing distributed sites are the factors expected to boost market growth. Whereas, increasing rate of cyber attacks and various security and privacy issues are expected to restrain market growth during the forecast period.

MARKET SCOPE

The "Global Cloud contact center Market Analysis to 2027" is a specialized and in-depth study of the Cloud contact center Market with a special focus on the global market trend analysis. The report aims to provide an overview of Cloud contact center market with detailed market segmentation by component, deployment model, organization size, industry vertical. The global cloud contact center market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading cloud contact center market player and offers key trends and opportunities in the cloud contact center market.

MARKET SEGMENTATION

The global cloud contact center market is segmented on the basis of component, deployment model, organization size, industry vertical. On the basis of component the market is segmented as, solutions and services. On the basis of deployment model the market is bifurcated as, public cloud, private cloud. On the basis of organization size the market is segmented as, small and medium sized enterprises, large enterprises. Further, based on industry vertical the market is segmented as, BFSI, telecommunications, IT and ITES, retail and consumer goods, media, entertainment, healthcare.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global cloud contact center market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The cloud contact center market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting cloud contact center Market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the cloud contact center market in these regions.



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MARKET PLAYERS


The reports cover key developments in the cloud contact center market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from cloud contact center market are anticipated to lucrative growth opportunities in the future with the rising demand for cloud contact center market. Below mentioned is the list of few companies engaged in the Cloud contact center market.

The report also includes the profiles of key cloud contact center market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   Genesys
  •   NICE
  •   Five9
  •   Vonage
  •   Talkdesk
  •   Cisco
  •   Avaya
  •   Serenova
  •   Aspect Software
  •   Ameyo

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Contact Center Market - By Component
1.3.2 Cloud Contact Center Market - By Deployment Model
1.3.3 Cloud Contact Center Market - By Organization Size
1.3.4 Cloud Contact Center Market - By Industry Vertical
1.3.5 Cloud Contact Center Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CLOUD CONTACT CENTER MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CLOUD CONTACT CENTER MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CLOUD CONTACT CENTER MARKET - GLOBAL MARKET ANALYSIS
6.1. CLOUD CONTACT CENTER - GLOBAL MARKET OVERVIEW
6.2. CLOUD CONTACT CENTER - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. CLOUD CONTACT CENTER MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTIONS
7.3.1. Overview
7.3.2. Solutions Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CLOUD CONTACT CENTER MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT MODEL
8.1. OVERVIEW
8.2. DEPLOYMENT MODEL MARKET FORECASTS AND ANALYSIS
8.3. PUBLIC CLOUD
8.3.1. Overview
8.3.2. Public Cloud Market Forecast and Analysis
8.4. PRIVATE CLOUD
8.4.1. Overview
8.4.2. Private Cloud Market Forecast and Analysis
9. CLOUD CONTACT CENTER MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
9.1. OVERVIEW
9.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
9.3. SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)
9.3.1. Overview
9.3.2. Small and Medium-sized Enterprises (SMEs) Market Forecast and Analysis
9.4. LARGE ENTERPRISES
9.4.1. Overview
9.4.2. Large Enterprises Market Forecast and Analysis
10. CLOUD CONTACT CENTER MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
10.1. OVERVIEW
10.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. TELECOMMUNICATIONS
10.4.1. Overview
10.4.2. Telecommunications Market Forecast and Analysis
10.5. IT AND ITES
10.5.1. Overview
10.5.2. IT and ITeS Market Forecast and Analysis
10.6. GOVERNMENT AND PUBLIC SECTOR
10.6.1. Overview
10.6.2. Government and Public Sector Market Forecast and Analysis
10.7. RETAIL AND CONSUMER GOODS
10.7.1. Overview
10.7.2. Retail and Consumer Goods Market Forecast and Analysis
10.8. MANUFACTURING
10.8.1. Overview
10.8.2. Manufacturing Market Forecast and Analysis
10.9. ENERGY AND UTILITIES
10.9.1. Overview
10.9.2. Energy and Utilities Market Forecast and Analysis
10.10. MEDIA AND ENTERTAINMENT
10.10.1. Overview
10.10.2. Media and Entertainment Market Forecast and Analysis
10.11. HEALTHCARE
10.11.1. Overview
10.11.2. Healthcare Market Forecast and Analysis

11. CLOUD CONTACT CENTER MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Cloud Contact Center Market Overview
11.1.2 North America Cloud Contact Center Market Forecasts and Analysis
11.1.3 North America Cloud Contact Center Market Forecasts and Analysis - By Component
11.1.4 North America Cloud Contact Center Market Forecasts and Analysis - By Deployment Model
11.1.5 North America Cloud Contact Center Market Forecasts and Analysis - By Organization Size
11.1.6 North America Cloud Contact Center Market Forecasts and Analysis - By Industry Vertical
11.1.7 North America Cloud Contact Center Market Forecasts and Analysis - By Countries
11.1.7.1 United States Cloud Contact Center Market
11.1.7.1.1 United States Cloud Contact Center Market by Component
11.1.7.1.2 United States Cloud Contact Center Market by Deployment Model
11.1.7.1.3 United States Cloud Contact Center Market by Organization Size
11.1.7.1.4 United States Cloud Contact Center Market by Industry Vertical
11.1.7.2 Canada Cloud Contact Center Market
11.1.7.2.1 Canada Cloud Contact Center Market by Component
11.1.7.2.2 Canada Cloud Contact Center Market by Deployment Model
11.1.7.2.3 Canada Cloud Contact Center Market by Organization Size
11.1.7.2.4 Canada Cloud Contact Center Market by Industry Vertical
11.1.7.3 Mexico Cloud Contact Center Market
11.1.7.3.1 Mexico Cloud Contact Center Market by Component
11.1.7.3.2 Mexico Cloud Contact Center Market by Deployment Model
11.1.7.3.3 Mexico Cloud Contact Center Market by Organization Size
11.1.7.3.4 Mexico Cloud Contact Center Market by Industry Vertical
11.2. EUROPE
11.2.1 Europe Cloud Contact Center Market Overview
11.2.2 Europe Cloud Contact Center Market Forecasts and Analysis
11.2.3 Europe Cloud Contact Center Market Forecasts and Analysis - By Component
11.2.4 Europe Cloud Contact Center Market Forecasts and Analysis - By Deployment Model
11.2.5 Europe Cloud Contact Center Market Forecasts and Analysis - By Organization Size
11.2.6 Europe Cloud Contact Center Market Forecasts and Analysis - By Industry Vertical
11.2.7 Europe Cloud Contact Center Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Cloud Contact Center Market
11.2.7.1.1 Germany Cloud Contact Center Market by Component
11.2.7.1.2 Germany Cloud Contact Center Market by Deployment Model
11.2.7.1.3 Germany Cloud Contact Center Market by Organization Size
11.2.7.1.4 Germany Cloud Contact Center Market by Industry Vertical
11.2.7.2 France Cloud Contact Center Market
11.2.7.2.1 France Cloud Contact Center Market by Component
11.2.7.2.2 France Cloud Contact Center Market by Deployment Model
11.2.7.2.3 France Cloud Contact Center Market by Organization Size
11.2.7.2.4 France Cloud Contact Center Market by Industry Vertical
11.2.7.3 Italy Cloud Contact Center Market
11.2.7.3.1 Italy Cloud Contact Center Market by Component
11.2.7.3.2 Italy Cloud Contact Center Market by Deployment Model
11.2.7.3.3 Italy Cloud Contact Center Market by Organization Size
11.2.7.3.4 Italy Cloud Contact Center Market by Industry Vertical
11.2.7.4 United Kingdom Cloud Contact Center Market
11.2.7.4.1 United Kingdom Cloud Contact Center Market by Component
11.2.7.4.2 United Kingdom Cloud Contact Center Market by Deployment Model
11.2.7.4.3 United Kingdom Cloud Contact Center Market by Organization Size
11.2.7.4.4 United Kingdom Cloud Contact Center Market by Industry Vertical
11.2.7.5 Russia Cloud Contact Center Market
11.2.7.5.1 Russia Cloud Contact Center Market by Component
11.2.7.5.2 Russia Cloud Contact Center Market by Deployment Model
11.2.7.5.3 Russia Cloud Contact Center Market by Organization Size
11.2.7.5.4 Russia Cloud Contact Center Market by Industry Vertical
11.2.7.6 Rest of Europe Cloud Contact Center Market
11.2.7.6.1 Rest of Europe Cloud Contact Center Market by Component
11.2.7.6.2 Rest of Europe Cloud Contact Center Market by Deployment Model
11.2.7.6.3 Rest of Europe Cloud Contact Center Market by Organization Size
11.2.7.6.4 Rest of Europe Cloud Contact Center Market by Industry Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Cloud Contact Center Market Overview
11.3.2 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis
11.3.3 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis - By Deployment Model
11.3.5 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis - By Organization Size
11.3.6 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis - By Industry Vertical
11.3.7 Asia-Pacific Cloud Contact Center Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Cloud Contact Center Market
11.3.7.1.1 Australia Cloud Contact Center Market by Component
11.3.7.1.2 Australia Cloud Contact Center Market by Deployment Model
11.3.7.1.3 Australia Cloud Contact Center Market by Organization Size
11.3.7.1.4 Australia Cloud Contact Center Market by Industry Vertical
11.3.7.2 China Cloud Contact Center Market
11.3.7.2.1 China Cloud Contact Center Market by Component
11.3.7.2.2 China Cloud Contact Center Market by Deployment Model
11.3.7.2.3 China Cloud Contact Center Market by Organization Size
11.3.7.2.4 China Cloud Contact Center Market by Industry Vertical
11.3.7.3 India Cloud Contact Center Market
11.3.7.3.1 India Cloud Contact Center Market by Component
11.3.7.3.2 India Cloud Contact Center Market by Deployment Model
11.3.7.3.3 India Cloud Contact Center Market by Organization Size
11.3.7.3.4 India Cloud Contact Center Market by Industry Vertical
11.3.7.4 Japan Cloud Contact Center Market
11.3.7.4.1 Japan Cloud Contact Center Market by Component
11.3.7.4.2 Japan Cloud Contact Center Market by Deployment Model
11.3.7.4.3 Japan Cloud Contact Center Market by Organization Size
11.3.7.4.4 Japan Cloud Contact Center Market by Industry Vertical
11.3.7.5 South Korea Cloud Contact Center Market
11.3.7.5.1 South Korea Cloud Contact Center Market by Component
11.3.7.5.2 South Korea Cloud Contact Center Market by Deployment Model
11.3.7.5.3 South Korea Cloud Contact Center Market by Organization Size
11.3.7.5.4 South Korea Cloud Contact Center Market by Industry Vertical
11.3.7.6 Rest of Asia-Pacific Cloud Contact Center Market
11.3.7.6.1 Rest of Asia-Pacific Cloud Contact Center Market by Component
11.3.7.6.2 Rest of Asia-Pacific Cloud Contact Center Market by Deployment Model
11.3.7.6.3 Rest of Asia-Pacific Cloud Contact Center Market by Organization Size
11.3.7.6.4 Rest of Asia-Pacific Cloud Contact Center Market by Industry Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Cloud Contact Center Market Overview
11.4.2 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis
11.4.3 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis - By Deployment Model
11.4.5 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis - By Organization Size
11.4.6 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis - By Industry Vertical
11.4.7 Middle East and Africa Cloud Contact Center Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Cloud Contact Center Market
11.4.7.1.1 South Africa Cloud Contact Center Market by Component
11.4.7.1.2 South Africa Cloud Contact Center Market by Deployment Model
11.4.7.1.3 South Africa Cloud Contact Center Market by Organization Size
11.4.7.1.4 South Africa Cloud Contact Center Market by Industry Vertical
11.4.7.2 Saudi Arabia Cloud Contact Center Market
11.4.7.2.1 Saudi Arabia Cloud Contact Center Market by Component
11.4.7.2.2 Saudi Arabia Cloud Contact Center Market by Deployment Model
11.4.7.2.3 Saudi Arabia Cloud Contact Center Market by Organization Size
11.4.7.2.4 Saudi Arabia Cloud Contact Center Market by Industry Vertical
11.4.7.3 U.A.E Cloud Contact Center Market
11.4.7.3.1 U.A.E Cloud Contact Center Market by Component
11.4.7.3.2 U.A.E Cloud Contact Center Market by Deployment Model
11.4.7.3.3 U.A.E Cloud Contact Center Market by Organization Size
11.4.7.3.4 U.A.E Cloud Contact Center Market by Industry Vertical
11.4.7.4 Rest of Middle East and Africa Cloud Contact Center Market
11.4.7.4.1 Rest of Middle East and Africa Cloud Contact Center Market by Component
11.4.7.4.2 Rest of Middle East and Africa Cloud Contact Center Market by Deployment Model
11.4.7.4.3 Rest of Middle East and Africa Cloud Contact Center Market by Organization Size
11.4.7.4.4 Rest of Middle East and Africa Cloud Contact Center Market by Industry Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Cloud Contact Center Market Overview
11.5.2 South and Central America Cloud Contact Center Market Forecasts and Analysis
11.5.3 South and Central America Cloud Contact Center Market Forecasts and Analysis - By Component
11.5.4 South and Central America Cloud Contact Center Market Forecasts and Analysis - By Deployment Model
11.5.5 South and Central America Cloud Contact Center Market Forecasts and Analysis - By Organization Size
11.5.6 South and Central America Cloud Contact Center Market Forecasts and Analysis - By Industry Vertical
11.5.7 South and Central America Cloud Contact Center Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Cloud Contact Center Market
11.5.7.1.1 Brazil Cloud Contact Center Market by Component
11.5.7.1.2 Brazil Cloud Contact Center Market by Deployment Model
11.5.7.1.3 Brazil Cloud Contact Center Market by Organization Size
11.5.7.1.4 Brazil Cloud Contact Center Market by Industry Vertical
11.5.7.2 Argentina Cloud Contact Center Market
11.5.7.2.1 Argentina Cloud Contact Center Market by Component
11.5.7.2.2 Argentina Cloud Contact Center Market by Deployment Model
11.5.7.2.3 Argentina Cloud Contact Center Market by Organization Size
11.5.7.2.4 Argentina Cloud Contact Center Market by Industry Vertical
11.5.7.3 Rest of South and Central America Cloud Contact Center Market
11.5.7.3.1 Rest of South and Central America Cloud Contact Center Market by Component
11.5.7.3.2 Rest of South and Central America Cloud Contact Center Market by Deployment Model
11.5.7.3.3 Rest of South and Central America Cloud Contact Center Market by Organization Size
11.5.7.3.4 Rest of South and Central America Cloud Contact Center Market by Industry Vertical

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. CLOUD CONTACT CENTER MARKET, KEY COMPANY PROFILES
13.1. GENESYS
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. NICE
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. FIVE9
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. VONAGE
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. TALKDESK
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. CISCO
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. AVAYA
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. SERENOVA
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. ASPECT SOFTWARE
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. AMEYO
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. Genesys
2. NICE
3. Five9
4. Vonage
5. Talkdesk
6. Cisco
7. Avaya
8. Serenova
9. Aspect Software
10. Ameyo
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