Cloud Telephony Services Market 2027 By Deployment Mode, Enterprise Size, Application, Industry Vertical and Geography | The Insight Partners

Cloud Telephony Services Market to 2027 - Global Analysis and Forecasts by Deployment Mode (Cloud, Hosted); Enterprise Size (SMEs, Large Enterprises); Application (Conferencing, Multi-Level IVR, Sales And Marketing, Customer Relationship Management); Industry Vertical (IT And Telecom, BFSI, Government, Retail And Consumer Goods, Healthcare, Education, Others) and Geography

Report Code: TIPRE00004826 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

Cloud Telephony is a mechanism of delivering telephone application on a cloud as hosted applications. Various organizations are adopting cloud telephony services with the aim of cost optimization, and it provides multiple benefits to organizations such as enterprise mobility and workforce mobility.      

MARKET DYNAMICS

The growth of cloud telephony services market is fueled by driving factors such as increasing demand for cost efficiency by SMEs, and additional features offer by cloud telephony services. The adoption of cloud telephony services across various industries such as BFSI, IT and Telecom, and healthcare among others are creating an opportunity for companies operating in this market to gain more revenues.

MARKET SCOPE

The "Global cloud telephony services Market Analysis to 2027" is a specialized and in-depth study of the cloud telephony services industry with a special focus on the global market trend analysis. The report aims to provide an overview of cloud telephony services market with detailed market segmentation by deployment model, enterprise size, application, industry vertical and geography. The global cloud telephony services market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading cloud telephony services market players and offers key trends and opportunities in the cloud telephony services market. 

MARKET SEGMENTATION

The global cloud telephony services market is segmented on the basis of deployment model, enterprise size, application, and industry vertical. Based on deployment model, the market is segmented as cloud and hosted. On the basis of the enterprise size the market is segmented as SMEs and large enterprises.  On the basis of application the market is segmented into conferencing, multi-level IVR, sales and marketing, customer relationship management. Based on industrial vertical the market is segmented as IT And Telecom, BFSI, government, retail and consumer goods, healthcare, education, and others.
 
REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global cloud telephony services market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The cloud telephony services market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting cloud telephony services market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the cloud telephony services market in these regions.


MARKET PLAYERS

The reports cover key developments in the cloud telephony services market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from cloud telephony services market are anticipated to lucrative growth opportunities in the future with the rising demand for cloud telephony services in the global market. Below mentioned is the list of few companies engaged in the cloud telephony services market.

The report also includes the profiles of key cloud telephony services companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
  •  AVOXI
  •  8x8, Inc.
  •  BroadSoft
  •  Cisco Systems, Inc.
  •  Exotel Techcom Pvt. Ltd.
  •  Go 2 Market India Pvt. Ltd.
  •  Knowlarity Communications Pvt. Ltd.
  •  LeadNXT
  •  MegaPath
  •  RingCentral, Inc.
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Telephony Services Market - By Deployment Mode
1.3.2 Cloud Telephony Services Market - By Enterprise Size
1.3.3 Cloud Telephony Services Market - By Application
1.3.4 Cloud Telephony Services Market - By Industry Vertical
1.3.5 Cloud Telephony Services Market - By Region
1.3.5.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. CLOUD TELEPHONY SERVICES MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CLOUD TELEPHONY SERVICES MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CLOUD TELEPHONY SERVICES MARKET - GLOBAL MARKET ANALYSIS
6.1. CLOUD TELEPHONY SERVICES - GLOBAL MARKET OVERVIEW
6.2. CLOUD TELEPHONY SERVICES - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT MODE
7.1. OVERVIEW
7.2. DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
7.3. CLOUD
7.3.1. Overview
7.3.2. Cloud Market Forecast and Analysis
7.4. HOSTED
7.4.1. Overview
7.4.2. Hosted Market Forecast and Analysis
8. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2027 - APPLICATION
9.1. OVERVIEW
9.2. APPLICATION MARKET FORECASTS AND ANALYSIS
9.3. CONFERENCING
9.3.1. Overview
9.3.2. Conferencing Market Forecast and Analysis
9.4. MULTI-LEVEL IVR
9.4.1. Overview
9.4.2. Multi-Level IVR Market Forecast and Analysis
9.5. SALES AND MARKETING
9.5.1. Overview
9.5.2. Sales And Marketing Market Forecast and Analysis
9.6. CUSTOMER RELATIONSHIP MANAGEMENT
9.6.1. Overview
9.6.2. Customer Relationship Management Market Forecast and Analysis
10. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY VERTICAL
10.1. OVERVIEW
10.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. IT AND TELECOM
10.3.1. Overview
10.3.2. IT And Telecom Market Forecast and Analysis
10.4. BFSI
10.4.1. Overview
10.4.2. BFSI Market Forecast and Analysis
10.5. GOVERNMENT
10.5.1. Overview
10.5.2. Government Market Forecast and Analysis
10.6. RETAIL AND CONSUMER GOODS
10.6.1. Overview
10.6.2. Retail And Consumer Goods Market Forecast and Analysis
10.7. HEALTHCARE
10.7.1. Overview
10.7.2. Healthcare Market Forecast and Analysis
10.8. EDUCATION
10.8.1. Overview
10.8.2. Education Market Forecast and Analysis
10.9. OTHERS
10.9.1. Overview
10.9.2. Others Market Forecast and Analysis
11. CLOUD TELEPHONY SERVICES MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Cloud Telephony Services Market Overview
11.1.2 North America Cloud Telephony Services Market Forecasts and Analysis
11.1.3 North America Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.1.4 North America Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.1.5 North America Cloud Telephony Services Market Forecasts and Analysis - By Application
11.1.6 North America Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.1.7 North America Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.1.7.1 United States Cloud Telephony Services Market
11.1.7.1.1 United States Cloud Telephony Services Market by Deployment Mode
11.1.7.1.2 United States Cloud Telephony Services Market by Enterprise Size
11.1.7.1.3 United States Cloud Telephony Services Market by Application
11.1.7.1.4 United States Cloud Telephony Services Market by Industry Vertical
11.1.7.2 Canada Cloud Telephony Services Market
11.1.7.2.1 Canada Cloud Telephony Services Market by Deployment Mode
11.1.7.2.2 Canada Cloud Telephony Services Market by Enterprise Size
11.1.7.2.3 Canada Cloud Telephony Services Market by Application
11.1.7.2.4 Canada Cloud Telephony Services Market by Industry Vertical
11.1.7.3 Mexico Cloud Telephony Services Market
11.1.7.3.1 Mexico Cloud Telephony Services Market by Deployment Mode
11.1.7.3.2 Mexico Cloud Telephony Services Market by Enterprise Size
11.1.7.3.3 Mexico Cloud Telephony Services Market by Application
11.1.7.3.4 Mexico Cloud Telephony Services Market by Industry Vertical
11.2. EUROPE
11.2.1 Europe Cloud Telephony Services Market Overview
11.2.2 Europe Cloud Telephony Services Market Forecasts and Analysis
11.2.3 Europe Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.2.4 Europe Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.2.5 Europe Cloud Telephony Services Market Forecasts and Analysis - By Application
11.2.6 Europe Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.2.7 Europe Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Cloud Telephony Services Market
11.2.7.1.1 Germany Cloud Telephony Services Market by Deployment Mode
11.2.7.1.2 Germany Cloud Telephony Services Market by Enterprise Size
11.2.7.1.3 Germany Cloud Telephony Services Market by Application
11.2.7.1.4 Germany Cloud Telephony Services Market by Industry Vertical
11.2.7.2 France Cloud Telephony Services Market
11.2.7.2.1 France Cloud Telephony Services Market by Deployment Mode
11.2.7.2.2 France Cloud Telephony Services Market by Enterprise Size
11.2.7.2.3 France Cloud Telephony Services Market by Application
11.2.7.2.4 France Cloud Telephony Services Market by Industry Vertical
11.2.7.3 Italy Cloud Telephony Services Market
11.2.7.3.1 Italy Cloud Telephony Services Market by Deployment Mode
11.2.7.3.2 Italy Cloud Telephony Services Market by Enterprise Size
11.2.7.3.3 Italy Cloud Telephony Services Market by Application
11.2.7.3.4 Italy Cloud Telephony Services Market by Industry Vertical
11.2.7.4 United Kingdom Cloud Telephony Services Market
11.2.7.4.1 United Kingdom Cloud Telephony Services Market by Deployment Mode
11.2.7.4.2 United Kingdom Cloud Telephony Services Market by Enterprise Size
11.2.7.4.3 United Kingdom Cloud Telephony Services Market by Application
11.2.7.4.4 United Kingdom Cloud Telephony Services Market by Industry Vertical
11.2.7.5 Russia Cloud Telephony Services Market
11.2.7.5.1 Russia Cloud Telephony Services Market by Deployment Mode
11.2.7.5.2 Russia Cloud Telephony Services Market by Enterprise Size
11.2.7.5.3 Russia Cloud Telephony Services Market by Application
11.2.7.5.4 Russia Cloud Telephony Services Market by Industry Vertical
11.2.7.6 Rest of Europe Cloud Telephony Services Market
11.2.7.6.1 Rest of Europe Cloud Telephony Services Market by Deployment Mode
11.2.7.6.2 Rest of Europe Cloud Telephony Services Market by Enterprise Size
11.2.7.6.3 Rest of Europe Cloud Telephony Services Market by Application
11.2.7.6.4 Rest of Europe Cloud Telephony Services Market by Industry Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Cloud Telephony Services Market Overview
11.3.2 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis
11.3.3 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.3.4 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.3.5 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Application
11.3.6 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.3.7 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Cloud Telephony Services Market
11.3.7.1.1 Australia Cloud Telephony Services Market by Deployment Mode
11.3.7.1.2 Australia Cloud Telephony Services Market by Enterprise Size
11.3.7.1.3 Australia Cloud Telephony Services Market by Application
11.3.7.1.4 Australia Cloud Telephony Services Market by Industry Vertical
11.3.7.2 China Cloud Telephony Services Market
11.3.7.2.1 China Cloud Telephony Services Market by Deployment Mode
11.3.7.2.2 China Cloud Telephony Services Market by Enterprise Size
11.3.7.2.3 China Cloud Telephony Services Market by Application
11.3.7.2.4 China Cloud Telephony Services Market by Industry Vertical
11.3.7.3 India Cloud Telephony Services Market
11.3.7.3.1 India Cloud Telephony Services Market by Deployment Mode
11.3.7.3.2 India Cloud Telephony Services Market by Enterprise Size
11.3.7.3.3 India Cloud Telephony Services Market by Application
11.3.7.3.4 India Cloud Telephony Services Market by Industry Vertical
11.3.7.4 Japan Cloud Telephony Services Market
11.3.7.4.1 Japan Cloud Telephony Services Market by Deployment Mode
11.3.7.4.2 Japan Cloud Telephony Services Market by Enterprise Size
11.3.7.4.3 Japan Cloud Telephony Services Market by Application
11.3.7.4.4 Japan Cloud Telephony Services Market by Industry Vertical
11.3.7.5 South Korea Cloud Telephony Services Market
11.3.7.5.1 South Korea Cloud Telephony Services Market by Deployment Mode
11.3.7.5.2 South Korea Cloud Telephony Services Market by Enterprise Size
11.3.7.5.3 South Korea Cloud Telephony Services Market by Application
11.3.7.5.4 South Korea Cloud Telephony Services Market by Industry Vertical
11.3.7.6 Rest of Asia-Pacific Cloud Telephony Services Market
11.3.7.6.1 Rest of Asia-Pacific Cloud Telephony Services Market by Deployment Mode
11.3.7.6.2 Rest of Asia-Pacific Cloud Telephony Services Market by Enterprise Size
11.3.7.6.3 Rest of Asia-Pacific Cloud Telephony Services Market by Application
11.3.7.6.4 Rest of Asia-Pacific Cloud Telephony Services Market by Industry Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Cloud Telephony Services Market Overview
11.4.2 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis
11.4.3 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.4.4 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.4.5 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Application
11.4.6 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.4.7 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Cloud Telephony Services Market
11.4.7.1.1 South Africa Cloud Telephony Services Market by Deployment Mode
11.4.7.1.2 South Africa Cloud Telephony Services Market by Enterprise Size
11.4.7.1.3 South Africa Cloud Telephony Services Market by Application
11.4.7.1.4 South Africa Cloud Telephony Services Market by Industry Vertical
11.4.7.2 Saudi Arabia Cloud Telephony Services Market
11.4.7.2.1 Saudi Arabia Cloud Telephony Services Market by Deployment Mode
11.4.7.2.2 Saudi Arabia Cloud Telephony Services Market by Enterprise Size
11.4.7.2.3 Saudi Arabia Cloud Telephony Services Market by Application
11.4.7.2.4 Saudi Arabia Cloud Telephony Services Market by Industry Vertical
11.4.7.3 U.A.E Cloud Telephony Services Market
11.4.7.3.1 U.A.E Cloud Telephony Services Market by Deployment Mode
11.4.7.3.2 U.A.E Cloud Telephony Services Market by Enterprise Size
11.4.7.3.3 U.A.E Cloud Telephony Services Market by Application
11.4.7.3.4 U.A.E Cloud Telephony Services Market by Industry Vertical
11.4.7.4 Rest of Middle East and Africa Cloud Telephony Services Market
11.4.7.4.1 Rest of Middle East and Africa Cloud Telephony Services Market by Deployment Mode
11.4.7.4.2 Rest of Middle East and Africa Cloud Telephony Services Market by Enterprise Size
11.4.7.4.3 Rest of Middle East and Africa Cloud Telephony Services Market by Application
11.4.7.4.4 Rest of Middle East and Africa Cloud Telephony Services Market by Industry Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Cloud Telephony Services Market Overview
11.5.2 South and Central America Cloud Telephony Services Market Forecasts and Analysis
11.5.3 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.5.4 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.5.5 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Application
11.5.6 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.5.7 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Cloud Telephony Services Market
11.5.7.1.1 Brazil Cloud Telephony Services Market by Deployment Mode
11.5.7.1.2 Brazil Cloud Telephony Services Market by Enterprise Size
11.5.7.1.3 Brazil Cloud Telephony Services Market by Application
11.5.7.1.4 Brazil Cloud Telephony Services Market by Industry Vertical
11.5.7.2 Argentina Cloud Telephony Services Market
11.5.7.2.1 Argentina Cloud Telephony Services Market by Deployment Mode
11.5.7.2.2 Argentina Cloud Telephony Services Market by Enterprise Size
11.5.7.2.3 Argentina Cloud Telephony Services Market by Application
11.5.7.2.4 Argentina Cloud Telephony Services Market by Industry Vertical
11.5.7.3 Rest of South and Central America Cloud Telephony Services Market
11.5.7.3.1 Rest of South and Central America Cloud Telephony Services Market by Deployment Mode
11.5.7.3.2 Rest of South and Central America Cloud Telephony Services Market by Enterprise Size
11.5.7.3.3 Rest of South and Central America Cloud Telephony Services Market by Application
11.5.7.3.4 Rest of South and Central America Cloud Telephony Services Market by Industry Vertical
12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. CLOUD TELEPHONY SERVICES MARKET, KEY COMPANY PROFILES
13.1. AVOXI
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. 8X8 INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. BROADSOFT
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. CISCO SYSTEMS INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. EXOTEL TECHCOM PVT. LTD.
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. GO 2 MARKET INDIA PVT. LTD.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. KNOWLARITY COMMUNICATIONS PVT. LTD.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. LEADNXT MEGAPATH
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. RINGCENTRAL INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. AVOXI
2. 8x8, Inc.
3. BroadSoft
4. Cisco Systems, Inc.
5. Exotel Techcom Pvt. Ltd.
6. Go 2 Market India Pvt. Ltd.
7. Knowlarity Communications Pvt. Ltd.
8. LeadNXT
9. MegaPath
10. RingCentral, Inc.