Contact Center Market 2027 Growth Trends, Share - Global Analysis and Forecasts

Contact Center Market Forecast to 2027 - Covid-19 Impact and Global Analysis - by Deployment Type, Technology and Industry Vertical

Report Code: TIPTE100000405 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Covid
MARKET INTRODUCTION

A contact center is a hub that is used to communicate with the customer; it includes all the tasks such as calls, email, chat, fax, and letter. The contact center is the part of customer relationship management; thus, it helps to improve customer experience, and the rising need for better customer experience is increasing demand for the call center market. Moreover, the introduction to cloud computing in the contact center is booming the growth of the contact center market. The growing need to better scalability, faster deployment, and improve flexibility is the major factors that are propelling the growth of the contact center market.

MARKET DYNAMICS

Factor such as, to simplify and reduce maintenance process, remote access, flexibility, and faster implementation of business value are boosting the growth of the contact center market. Rapid growth in the adoption of cloud-based contact centers is further influencing the growth of the contact center market. However, privacy and security concern is the key hindering factor for the growth of the market. Furthermore, growing need to cater customer requirements, and the rising need for faster service is expected to boosting the growth of the contact center market.

MARKET SCOPE

The "Global Contact Center Market Analysis To 2027" is a specialized and in-depth study of the Contact center industry with a special focus on the global market trend analysis. The report aims to provide an overview Contact center market with detailed market segmentation by product type, application, and geography. The global contact center market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center market players and offers key trends and opportunities in the contact center market.

MARKET SEGMENTATION

The global contact center market is segmented on the basis of product type, application. On the basis of product type the market is segmented as on-premises, cloud. On the basis of application the market is segmented as IT and telecommunication, BFSI, government, healthcare and life sciences, retail and consumer goods, others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting contact center market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center market in these regions.

MARKET PLAYERS

The reports cover key developments in the contact center market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from contact center market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center in the global market. Below mentioned is the list of few companies engaged in the contact center market.

The report also includes the profiles of key contact center companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

- Alorica
- Convergys
- 8x8, Inc.
- Cisco Systems, Inc.
- Huawei Technologies Co., Ltd.
- Avaya Inc.
- ALE USA Inc.
- NICE Systems, Inc.
- Verint Systems Inc.
- Enghouse Systems Ltd.

The Insight Partners dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
1 Introduction
1.1 Scope of Study
1.2 The Insight Partners Research Report Guidance

2 Key Takeaways

3 Contact Center Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Contact Center Market - By Deployment Type
3.2.2 Contact Center Market - By Technology
3.2.3 Contact Center Market - By Industry Vertical
3.2.4 Market - By Region
3.2.4.1 By Countries
3.3 PEST Analysis
3.3.1 North America - PEST Analysis
3.3.2 Europe - PEST Analysis
3.3.3 Asia Pacific - PEST Analysis
3.3.4 Middle East and Africa - PEST Analysis
3.3.5 South America - PEST Analysis

4 Contact Center Market - Key Industry Dynamics
4.1 Impact Analysis
4.2 Key Market Drivers
4.3 Key Market Restraints
4.4 Key Market Opportunities
4.5 Future Trends

5 Contact Center Market Analysis- Global
5.1 Global Contact Center Market Overview
5.2 Global Contact Center market forecast and analysis

6 Contact Center Market Revenue and Forecasts to 2027 - Deployment Types
6.1 Overview
6.2 Deployment Type market forecast and analysis
6.3 On - Premises Market
6.3.1 Overview
6.3.2 On - Premises market forecast and analysis
6.4 Hosted Market
6.4.1 Overview
6.4.2 Hosted market forecast and analysis

7 Contact Center Market Revenue and Forecasts to 2027 - Technology
7.1 Overview
7.2 Technology market forecast and analysis
7.3 IVR contact Market
7.3.1 Overview
7.3.2 IVR contact market forecast and analysis
7.4 Inbound systems Market
7.4.1 Overview
7.4.2 Inbound systems market forecast and analysis
7.5 QM contact Market
7.5.1 Overview
7.5.2 QM contact market forecast and analysis
7.6 WFM contact Market
7.6.1 Overview
7.6.2 WFM contact market forecast and analysis
7.7 Outbound Systems Market
7.7.1 Overview
7.7.2 Outbound systems market forecast and analysis

8 Contact Center Market Revenue and Forecasts to 2027 - Industry Vertical
8.1 Overview
8.2 Industry Vertical market forecast and analysis
8.3 Telecom Industry Market
8.3.1 Overview
8.3.2 Telecom Industry market forecast and analysis
8.4 E - commerce Market
8.4.1 Overview
8.4.2 E - Commerce market forecast and analysis
8.5 BFSI Market
8.5.1 Overview
8.5.2 BFSI market forecast and analysis
8.6 Retail Market
8.6.1 Overview
8.6.2 Retail market forecast and analysis
8.7 Others Market
8.7.1 Overview
8.7.2 Others market forecast and analysis

9 Contact Center Market Revenue and Forecasts to 2027 - Geographical Analysis
9.1 North America
9.1.1 North America Contact Center market overview
9.1.2 North America Contact Center market forecast and analysis
9.1.2.1 North America market forecast and analysis - By Countries
9.1.2.1.1 US market
9.1.2.1.2 Canada market
9.1.2.1.3 Mexico market
9.1.2.2 North America market forecast and analysis - By Deployment Type
9.1.2.3 North America market forecast and analysis - By Technology
9.1.2.4 North America market forecast and analysis - By Industry Vertical
9.2 Europe
9.2.1 Europe Contact Center market overview
9.2.2 Europe Contact Center market forecast and analysis
9.2.2.1 Europe market forecast and analysis - By Countries
9.2.2.1.1 France market
9.2.2.1.2 Germany market
9.2.2.1.3 Italy market
9.2.2.1.4 Spain market
9.2.2.1.5 UK market
9.2.2.2 Europe market forecast and analysis - By Technology
9.2.2.3 Europe market forecast and analysis - By Deployment Type
9.2.2.4 Europe market forecast and analysis - By Industry Vertical
9.3 Asia Pacific (APAC)
9.3.1 Asia Pacific Contact Center market overview
9.3.2 Asia Pacific Contact Center market forecast and analysis
9.3.2.1 Asia Pacific market forecast and analysis - By Countries
9.3.2.1.1 Australia market
9.3.2.1.2 China market
9.3.2.1.3 India market
9.3.2.1.4 Japan market
9.3.2.2 Asia Pacific market forecast and analysis - By Technology
9.3.2.3 Asia Pacific market forecast and analysis - By Deployment Type
9.3.2.4 Asia Pacific market forecast and analysis - By Industry Vertical
9.4 Middle East and Africa (MEA)
9.4.1 Middle East and Africa Contact Center market overview
9.4.2 Middle East and Africa Contact Center market forecast and analysis
9.4.2.1 Middle East and Africa market forecast and analysis - By Countries
9.4.2.1.1 South Africa market
9.4.2.1.2 Saudi Arabia market
9.4.2.1.3 UAE market
9.4.2.2 Middle East and Africa market forecast and analysis - By Technology
9.4.2.3 Middle East and Africa market forecast and analysis - By Deployment Type
9.4.2.4 Middle East and Africa market forecast and analysis - By Industry Vertical
9.5 South America (SAM)
9.5.1 South America Contact Center market overview
9.5.2 South America Contact Center market forecast and analysis
9.5.2.1 South America market forecast and analysis - By Countries
9.5.2.1.1 Brazil market
9.5.2.2 South America market forecast and analysis - By Technology
9.5.2.3 South America market forecast and analysis - By Deployment Type
9.5.2.4 South America market forecast and analysis - By Industry Vertical

10 Industry Landscape
10.1 Mergers & acquisitions
10.2 Market Initiatives
10.3 New developments
10.4 Investment scenarios

11 Competitive Landscape
11.1 Competitive Product mapping
11.2 Market positioning

12 Contact Center Market, Key Company Profiles
12.1 Avaya
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Cisco Systems
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Huawei Technologies
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 Enghouse
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Verint
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 HP Enterprise
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 NFC
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 NICE
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 MNI
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 Calabrio
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments

13 Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
13.3 Research Methodology
List of Companies

Avaya
Cisco Systems
Huawei Technologies
Enghouse
Verint
HP Enterprise
NFC
NICE
MNI
Calabrio

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