New

Helpdesk Automation Market

2021

Helpdesk Automation Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Software (Web Help Desk, On Premise Help Desk, Enterprise Help Desk, Open Source Help Desk); Solution (Alert Management, Ticket Sortation, Others); End User (IT, Telecommunication, Education, Government, Retail, Others); Organization Size (Large Enterprises, SMEs) and Geography

| Report Code: TIPRE00017544 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Helpdesk Automation Market 2028 By Software, Solution, End User, Organization Size and Geography | The Insight Partners

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MARKET INTRODUCTION

Helpdesk is customer assistance for the resolution of customer questions and problems related to the product or service. In a small and medium-sized enterprise, the aid desk is typically operated by a single person, whereas in a large organization, the level of support is complicated and widespread, involving more than one person. Helpdesk Automation is an automated customer support for customer and internal questions and problems related to the product or service. The advanced helpdesk automation software and applications are helping IT organizations in streamline operations and in improving the quality of IT service delivery. As the IT world increasingly adopts new technologies to allow cloud, web, and analytics initiatives, businesses will continue to rely on IT organizations to support business-critical processes for demanding internal and external users. The demand for helpdesk automation is expected to escalate rapidly due to the growing demand for automated routine processes to improve customer experience.

MARKET DYNAMICS

The growing need for artificial intelligence and machine learning technologies and rising adoption of personal devices in workplaces is driving the growth of the helpdesk automation market. However, continuous change in the IT support technologies and budget limitation of small enterprises may restrain the growth of the helpdesk automation market. Furthermore, the technological advancements in IT sector and the use of cloud-based solutions around the world is anticipated to create market opportunities for the helpdesk automation market during the forecast period.

MARKET SCOPE

The "Global Helpdesk Automation Market Analysis to 2028" is a specialized and in-depth study of the helpdesk automation market with a special focus on the global market trend analysis. The report aims to provide an overview of helpdesk automation market with detailed market segmentation by software, solution, end user, organization size, and geography. The global helpdesk automation market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading helpdesk automation market players and offers key trends and opportunities in the helpdesk automation market.

MARKET SEGMENTATION

The global helpdesk automation market is segmented on the basis of software, solution, end user, and organization size. On the basis of software, the market is segmented as web help desk, on premise help desk, enterprise help desk, and open source help desk. Similarly, on the basis of solution, the market is segmented as alert Management, ticket sortation, and others. Further, based on end user, market is segmented as IT, telecommunication, education, government, retail, and others. Moreover, based on organization size, market is segmented as large enterprises and SMEs.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global helpdesk automation market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The helpdesk automation market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting helpdesk automation market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the helpdesk automation market in these regions.



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MARKET PLAYERS


The reports cover key developments in the helpdesk automation market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from helpdesk automation market are anticipated to lucrative growth opportunities in the future with the rising demand for helpdesk automation. Below mentioned is the list of few companies engaged in the helpdesk automation market.
The report also includes the profiles of key helpdesk automation market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   Atlassian
  •   Axios
  •   BMC Software, Inc.
  •   Broadcom
  •   Freshworks Inc.
  •   HappyFox Inc.
  •   HP Development Company, L.P.
  •   Ivanti
  •   Microsoft Corporation
  •   ServiceNow

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Helpdesk Automation Market - By Software
1.3.2 Helpdesk Automation Market - By Solution
1.3.3 Helpdesk Automation Market - By End User
1.3.4 Helpdesk Automation Market - By Organization Size
1.3.5 Helpdesk Automation Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. HELPDESK AUTOMATION MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. HELPDESK AUTOMATION MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. HELPDESK AUTOMATION MARKET - GLOBAL MARKET ANALYSIS
6.1. HELPDESK AUTOMATION - GLOBAL MARKET OVERVIEW
6.2. HELPDESK AUTOMATION - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. HELPDESK AUTOMATION MARKET - REVENUE AND FORECASTS TO 2028 - SOFTWARE
7.1. OVERVIEW
7.2. SOFTWARE MARKET FORECASTS AND ANALYSIS
7.3. WEB HELP DESK
7.3.1. Overview
7.3.2. Web Help Desk Market Forecast and Analysis
7.4. ON PREMISE HELP DESK
7.4.1. Overview
7.4.2. On Premise Help Desk Market Forecast and Analysis
7.5. ENTERPRISE HELP DESK
7.5.1. Overview
7.5.2. Enterprise Help Desk Market Forecast and Analysis
7.6. OPEN SOURCE HELP DESK
7.6.1. Overview
7.6.2. Open Source Help Desk Market Forecast and Analysis
8. HELPDESK AUTOMATION MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
8.1. OVERVIEW
8.2. SOLUTION MARKET FORECASTS AND ANALYSIS
8.3. ALERT MANAGEMENT
8.3.1. Overview
8.3.2. Alert Management Market Forecast and Analysis
8.4. TICKET SORTATION
8.4.1. Overview
8.4.2. Ticket Sortation Market Forecast and Analysis
8.5. OTHERS
8.5.1. Overview
8.5.2. Others Market Forecast and Analysis
9. HELPDESK AUTOMATION MARKET - REVENUE AND FORECASTS TO 2028 - END USER
9.1. OVERVIEW
9.2. END USER MARKET FORECASTS AND ANALYSIS
9.3. IT
9.3.1. Overview
9.3.2. IT Market Forecast and Analysis
9.4. TELECOMMUNICATION
9.4.1. Overview
9.4.2. Telecommunication Market Forecast and Analysis
9.5. EDUCATION
9.5.1. Overview
9.5.2. Education Market Forecast and Analysis
9.6. GOVERNMENT
9.6.1. Overview
9.6.2. Government Market Forecast and Analysis
9.7. RETAIL
9.7.1. Overview
9.7.2. Retail Market Forecast and Analysis
9.8. OTHERS
9.8.1. Overview
9.8.2. Others Market Forecast and Analysis
10. HELPDESK AUTOMATION MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
10.1. OVERVIEW
10.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMES
10.4.1. Overview
10.4.2. SMEs Market Forecast and Analysis

11. HELPDESK AUTOMATION MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Helpdesk Automation Market Overview
11.1.2 North America Helpdesk Automation Market Forecasts and Analysis
11.1.3 North America Helpdesk Automation Market Forecasts and Analysis - By Software
11.1.4 North America Helpdesk Automation Market Forecasts and Analysis - By Solution
11.1.5 North America Helpdesk Automation Market Forecasts and Analysis - By End User
11.1.6 North America Helpdesk Automation Market Forecasts and Analysis - By Organization Size
11.1.7 North America Helpdesk Automation Market Forecasts and Analysis - By Countries
11.1.7.1 United States Helpdesk Automation Market
11.1.7.1.1 United States Helpdesk Automation Market by Software
11.1.7.1.2 United States Helpdesk Automation Market by Solution
11.1.7.1.3 United States Helpdesk Automation Market by End User
11.1.7.1.4 United States Helpdesk Automation Market by Organization Size
11.1.7.2 Canada Helpdesk Automation Market
11.1.7.2.1 Canada Helpdesk Automation Market by Software
11.1.7.2.2 Canada Helpdesk Automation Market by Solution
11.1.7.2.3 Canada Helpdesk Automation Market by End User
11.1.7.2.4 Canada Helpdesk Automation Market by Organization Size
11.1.7.3 Mexico Helpdesk Automation Market
11.1.7.3.1 Mexico Helpdesk Automation Market by Software
11.1.7.3.2 Mexico Helpdesk Automation Market by Solution
11.1.7.3.3 Mexico Helpdesk Automation Market by End User
11.1.7.3.4 Mexico Helpdesk Automation Market by Organization Size
11.2. EUROPE
11.2.1 Europe Helpdesk Automation Market Overview
11.2.2 Europe Helpdesk Automation Market Forecasts and Analysis
11.2.3 Europe Helpdesk Automation Market Forecasts and Analysis - By Software
11.2.4 Europe Helpdesk Automation Market Forecasts and Analysis - By Solution
11.2.5 Europe Helpdesk Automation Market Forecasts and Analysis - By End User
11.2.6 Europe Helpdesk Automation Market Forecasts and Analysis - By Organization Size
11.2.7 Europe Helpdesk Automation Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Helpdesk Automation Market
11.2.7.1.1 Germany Helpdesk Automation Market by Software
11.2.7.1.2 Germany Helpdesk Automation Market by Solution
11.2.7.1.3 Germany Helpdesk Automation Market by End User
11.2.7.1.4 Germany Helpdesk Automation Market by Organization Size
11.2.7.2 France Helpdesk Automation Market
11.2.7.2.1 France Helpdesk Automation Market by Software
11.2.7.2.2 France Helpdesk Automation Market by Solution
11.2.7.2.3 France Helpdesk Automation Market by End User
11.2.7.2.4 France Helpdesk Automation Market by Organization Size
11.2.7.3 Italy Helpdesk Automation Market
11.2.7.3.1 Italy Helpdesk Automation Market by Software
11.2.7.3.2 Italy Helpdesk Automation Market by Solution
11.2.7.3.3 Italy Helpdesk Automation Market by End User
11.2.7.3.4 Italy Helpdesk Automation Market by Organization Size
11.2.7.4 United Kingdom Helpdesk Automation Market
11.2.7.4.1 United Kingdom Helpdesk Automation Market by Software
11.2.7.4.2 United Kingdom Helpdesk Automation Market by Solution
11.2.7.4.3 United Kingdom Helpdesk Automation Market by End User
11.2.7.4.4 United Kingdom Helpdesk Automation Market by Organization Size
11.2.7.5 Russia Helpdesk Automation Market
11.2.7.5.1 Russia Helpdesk Automation Market by Software
11.2.7.5.2 Russia Helpdesk Automation Market by Solution
11.2.7.5.3 Russia Helpdesk Automation Market by End User
11.2.7.5.4 Russia Helpdesk Automation Market by Organization Size
11.2.7.6 Rest of Europe Helpdesk Automation Market
11.2.7.6.1 Rest of Europe Helpdesk Automation Market by Software
11.2.7.6.2 Rest of Europe Helpdesk Automation Market by Solution
11.2.7.6.3 Rest of Europe Helpdesk Automation Market by End User
11.2.7.6.4 Rest of Europe Helpdesk Automation Market by Organization Size
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Helpdesk Automation Market Overview
11.3.2 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis
11.3.3 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis - By Software
11.3.4 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis - By Solution
11.3.5 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis - By End User
11.3.6 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis - By Organization Size
11.3.7 Asia-Pacific Helpdesk Automation Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Helpdesk Automation Market
11.3.7.1.1 Australia Helpdesk Automation Market by Software
11.3.7.1.2 Australia Helpdesk Automation Market by Solution
11.3.7.1.3 Australia Helpdesk Automation Market by End User
11.3.7.1.4 Australia Helpdesk Automation Market by Organization Size
11.3.7.2 China Helpdesk Automation Market
11.3.7.2.1 China Helpdesk Automation Market by Software
11.3.7.2.2 China Helpdesk Automation Market by Solution
11.3.7.2.3 China Helpdesk Automation Market by End User
11.3.7.2.4 China Helpdesk Automation Market by Organization Size
11.3.7.3 India Helpdesk Automation Market
11.3.7.3.1 India Helpdesk Automation Market by Software
11.3.7.3.2 India Helpdesk Automation Market by Solution
11.3.7.3.3 India Helpdesk Automation Market by End User
11.3.7.3.4 India Helpdesk Automation Market by Organization Size
11.3.7.4 Japan Helpdesk Automation Market
11.3.7.4.1 Japan Helpdesk Automation Market by Software
11.3.7.4.2 Japan Helpdesk Automation Market by Solution
11.3.7.4.3 Japan Helpdesk Automation Market by End User
11.3.7.4.4 Japan Helpdesk Automation Market by Organization Size
11.3.7.5 South Korea Helpdesk Automation Market
11.3.7.5.1 South Korea Helpdesk Automation Market by Software
11.3.7.5.2 South Korea Helpdesk Automation Market by Solution
11.3.7.5.3 South Korea Helpdesk Automation Market by End User
11.3.7.5.4 South Korea Helpdesk Automation Market by Organization Size
11.3.7.6 Rest of Asia-Pacific Helpdesk Automation Market
11.3.7.6.1 Rest of Asia-Pacific Helpdesk Automation Market by Software
11.3.7.6.2 Rest of Asia-Pacific Helpdesk Automation Market by Solution
11.3.7.6.3 Rest of Asia-Pacific Helpdesk Automation Market by End User
11.3.7.6.4 Rest of Asia-Pacific Helpdesk Automation Market by Organization Size
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Helpdesk Automation Market Overview
11.4.2 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis
11.4.3 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis - By Software
11.4.4 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis - By Solution
11.4.5 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis - By End User
11.4.6 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis - By Organization Size
11.4.7 Middle East and Africa Helpdesk Automation Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Helpdesk Automation Market
11.4.7.1.1 South Africa Helpdesk Automation Market by Software
11.4.7.1.2 South Africa Helpdesk Automation Market by Solution
11.4.7.1.3 South Africa Helpdesk Automation Market by End User
11.4.7.1.4 South Africa Helpdesk Automation Market by Organization Size
11.4.7.2 Saudi Arabia Helpdesk Automation Market
11.4.7.2.1 Saudi Arabia Helpdesk Automation Market by Software
11.4.7.2.2 Saudi Arabia Helpdesk Automation Market by Solution
11.4.7.2.3 Saudi Arabia Helpdesk Automation Market by End User
11.4.7.2.4 Saudi Arabia Helpdesk Automation Market by Organization Size
11.4.7.3 U.A.E Helpdesk Automation Market
11.4.7.3.1 U.A.E Helpdesk Automation Market by Software
11.4.7.3.2 U.A.E Helpdesk Automation Market by Solution
11.4.7.3.3 U.A.E Helpdesk Automation Market by End User
11.4.7.3.4 U.A.E Helpdesk Automation Market by Organization Size
11.4.7.4 Rest of Middle East and Africa Helpdesk Automation Market
11.4.7.4.1 Rest of Middle East and Africa Helpdesk Automation Market by Software
11.4.7.4.2 Rest of Middle East and Africa Helpdesk Automation Market by Solution
11.4.7.4.3 Rest of Middle East and Africa Helpdesk Automation Market by End User
11.4.7.4.4 Rest of Middle East and Africa Helpdesk Automation Market by Organization Size
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Helpdesk Automation Market Overview
11.5.2 South and Central America Helpdesk Automation Market Forecasts and Analysis
11.5.3 South and Central America Helpdesk Automation Market Forecasts and Analysis - By Software
11.5.4 South and Central America Helpdesk Automation Market Forecasts and Analysis - By Solution
11.5.5 South and Central America Helpdesk Automation Market Forecasts and Analysis - By End User
11.5.6 South and Central America Helpdesk Automation Market Forecasts and Analysis - By Organization Size
11.5.7 South and Central America Helpdesk Automation Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Helpdesk Automation Market
11.5.7.1.1 Brazil Helpdesk Automation Market by Software
11.5.7.1.2 Brazil Helpdesk Automation Market by Solution
11.5.7.1.3 Brazil Helpdesk Automation Market by End User
11.5.7.1.4 Brazil Helpdesk Automation Market by Organization Size
11.5.7.2 Argentina Helpdesk Automation Market
11.5.7.2.1 Argentina Helpdesk Automation Market by Software
11.5.7.2.2 Argentina Helpdesk Automation Market by Solution
11.5.7.2.3 Argentina Helpdesk Automation Market by End User
11.5.7.2.4 Argentina Helpdesk Automation Market by Organization Size
11.5.7.3 Rest of South and Central America Helpdesk Automation Market
11.5.7.3.1 Rest of South and Central America Helpdesk Automation Market by Software
11.5.7.3.2 Rest of South and Central America Helpdesk Automation Market by Solution
11.5.7.3.3 Rest of South and Central America Helpdesk Automation Market by End User
11.5.7.3.4 Rest of South and Central America Helpdesk Automation Market by Organization Size

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. HELPDESK AUTOMATION MARKET, KEY COMPANY PROFILES
13.1. ATLASSIAN
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. AXIOS
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. BMC SOFTWARE, INC.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. BROADCOM
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. FRESHWORKS INC.
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. HAPPYFOX INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. HP DEVELOPMENT COMPANY, L.P.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. IVANTI
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. MICROSOFT CORPORATION
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. SERVICENOW
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. Atlassian
2. Axios
3. BMC Software, Inc.
4. Broadcom
5. Freshworks Inc.
6. HappyFox Inc.
7. HP Development Company, L.P.
8. Ivanti
9. Microsoft Corporation
10. ServiceNow
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