Service Desk Software Market 2028 By Type, Organization Size, End User and Geography | The Insight Partners

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Service Desk Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Type (Help Desk, Asset Management); Organization Size (SMEs, Large Enterprises); End User (IT and Telecommunication, Education, Government, Retail, Others) and Geography

Report Code: TIPRE00022939 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


With the rising demand for the automated routine process, the organizations are planning to implement service desk software. This is majorly due to the new industry chain structure comprising of help desk automation and asset management. The help desk is a customer support for resolving the customer queries and issues related to the product or service. In a small & medium enterprise, the help desk is usually handled by a single person while in a large organization, the level of support is complex and widespread requiring more than one person.


The widespread adoption of personal devices in workplaces is driving the growth of the service desk software market. However, the limited capabilities of small organizations to adopt the automation process may restrain the growth of the service desk software market. Furthermore, the advancements in automation processes and digitization in every industry across the globe is anticipated to create market opportunities for the service desk software market during the forecast period.


The "Global Service Desk Software Market Analysis To 2028" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The service desk software market report aims to provide an overview of the service desk software market with detailed market segmentation by type, organization size, end user, and geography. The global service desk software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service desk software market players and offers key trends and opportunities in the market.


The global service desk software market is segmented on the basis of type, organization size, and end user. Based on type, the service desk software market is segmented into: help desk and asset management. On the basis of organization size, the service desk software market is segmented into: SMEs and large enterprises. Based on end user, the service desk software market is segmented into: IT and telecommunication, education, government, retail, and others.


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global service desk software market based on various segments. It also provides market size and forecast estimates from the year 2018 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The service desk software market by each region is later sub-segmented by respective countries and segments. The service desk software market report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the service desk software market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis highlighting factors affecting the service desk software market in these regions.

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The reports cover key developments in the service desk software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from service desk software market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the service desk software market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the service desk software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Atlassian
  •   BMC Software, Inc.
  •   Freshservice
  •   Hornbill
  •   LogMeIn, Inc.
  •   ServiceNow
  •   SolarWinds
  •   Spiceworks
  •   Splashtop Inc.
  •   SysAid Technologies

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. Atlassian
2. BMC Software, Inc.
3. Freshservice
4. Hornbill
5. LogMeIn, Inc.
6. ServiceNow
7. SolarWinds
8. Spiceworks
9. Splashtop Inc.
10. SysAid Technologies
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