Service Desk Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Type (Help Desk, Asset Management); Organization Size (SMEs, Large Enterprises); End User (IT and Telecommunication, Education, Government, Retail, Others) and Geography

Report Code: TIPRE00022939 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION

With the rising demand for the automated routine process, the organizations are planning to implement service desk software. This is majorly due to the new industry chain structure comprising of help desk automation and asset management. The help desk is a customer support for resolving the customer queries and issues related to the product or service. In a small & medium enterprise, the help desk is usually handled by a single person while in a large organization, the level of support is complex and widespread requiring more than one person.

MARKET DYNAMICS

The widespread adoption of personal devices in workplaces is driving the growth of the service desk software market. However, the limited capabilities of small organizations to adopt the automation process may restrain the growth of the service desk software market. Furthermore, the advancements in automation processes and digitization in every industry across the globe is anticipated to create market opportunities for the service desk software market during the forecast period.

MARKET SCOPE

The "Global Service Desk Software Market Analysis To 2028" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The service desk software market report aims to provide an overview of the service desk software market with detailed market segmentation by type, organization size, end user, and geography. The global service desk software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service desk software market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global service desk software market is segmented on the basis of type, organization size, and end user. Based on type, the service desk software market is segmented into: help desk and asset management. On the basis of organization size, the service desk software market is segmented into: SMEs and large enterprises. Based on end user, the service desk software market is segmented into: IT and telecommunication, education, government, retail, and others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global service desk software market based on various segments. It also provides market size and forecast estimates from the year 2018 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The service desk software market by each region is later sub-segmented by respective countries and segments. The service desk software market report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the service desk software market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis highlighting factors affecting the service desk software market in these regions.



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MARKET PLAYERS


The reports cover key developments in the service desk software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from service desk software market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the service desk software market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the service desk software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Atlassian
  •   BMC Software, Inc.
  •   Freshservice
  •   Hornbill
  •   LogMeIn, Inc.
  •   ServiceNow
  •   SolarWinds
  •   Spiceworks
  •   Splashtop Inc.
  •   SysAid Technologies

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Service Desk Software Market - By Type
1.3.2 Service Desk Software Market - By Organization Size
1.3.3 Service Desk Software Market - By End User
1.3.4 Service Desk Software Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. SERVICE DESK SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. SERVICE DESK SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. SERVICE DESK SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. SERVICE DESK SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. SERVICE DESK SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING

7. SERVICE DESK SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. HELP DESK
7.3.1. Overview
7.3.2. Help Desk Market Forecast and Analysis
7.4. ASSET MANAGEMENT
7.4.1. Overview
7.4.2. Asset Management Market Forecast and Analysis
8. SERVICE DESK SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
8.1. OVERVIEW
8.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. SERVICE DESK SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - END USER
9.1. OVERVIEW
9.2. END USER MARKET FORECASTS AND ANALYSIS
9.3. IT AND TELECOMMUNICATION
9.3.1. Overview
9.3.2. IT and Telecommunication Market Forecast and Analysis
9.4. EDUCATION
9.4.1. Overview
9.4.2. Education Market Forecast and Analysis
9.5. GOVERNMENT
9.5.1. Overview
9.5.2. Government Market Forecast and Analysis
9.6. RETAIL
9.6.1. Overview
9.6.2. Retail Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis

10. SERVICE DESK SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Service Desk Software Market Overview
10.1.2 North America Service Desk Software Market Forecasts and Analysis
10.1.3 North America Service Desk Software Market Forecasts and Analysis - By Type
10.1.4 North America Service Desk Software Market Forecasts and Analysis - By Organization Size
10.1.5 North America Service Desk Software Market Forecasts and Analysis - By End User
10.1.6 North America Service Desk Software Market Forecasts and Analysis - By Countries
10.1.6.1 United States Service Desk Software Market
10.1.6.1.1 United States Service Desk Software Market by Type
10.1.6.1.2 United States Service Desk Software Market by Organization Size
10.1.6.1.3 United States Service Desk Software Market by End User
10.1.6.2 Canada Service Desk Software Market
10.1.6.2.1 Canada Service Desk Software Market by Type
10.1.6.2.2 Canada Service Desk Software Market by Organization Size
10.1.6.2.3 Canada Service Desk Software Market by End User
10.1.6.3 Mexico Service Desk Software Market
10.1.6.3.1 Mexico Service Desk Software Market by Type
10.1.6.3.2 Mexico Service Desk Software Market by Organization Size
10.1.6.3.3 Mexico Service Desk Software Market by End User
10.2. EUROPE
10.2.1 Europe Service Desk Software Market Overview
10.2.2 Europe Service Desk Software Market Forecasts and Analysis
10.2.3 Europe Service Desk Software Market Forecasts and Analysis - By Type
10.2.4 Europe Service Desk Software Market Forecasts and Analysis - By Organization Size
10.2.5 Europe Service Desk Software Market Forecasts and Analysis - By End User
10.2.6 Europe Service Desk Software Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Service Desk Software Market
10.2.6.1.1 Germany Service Desk Software Market by Type
10.2.6.1.2 Germany Service Desk Software Market by Organization Size
10.2.6.1.3 Germany Service Desk Software Market by End User
10.2.6.2 France Service Desk Software Market
10.2.6.2.1 France Service Desk Software Market by Type
10.2.6.2.2 France Service Desk Software Market by Organization Size
10.2.6.2.3 France Service Desk Software Market by End User
10.2.6.3 Italy Service Desk Software Market
10.2.6.3.1 Italy Service Desk Software Market by Type
10.2.6.3.2 Italy Service Desk Software Market by Organization Size
10.2.6.3.3 Italy Service Desk Software Market by End User
10.2.6.4 United Kingdom Service Desk Software Market
10.2.6.4.1 United Kingdom Service Desk Software Market by Type
10.2.6.4.2 United Kingdom Service Desk Software Market by Organization Size
10.2.6.4.3 United Kingdom Service Desk Software Market by End User
10.2.6.5 Russia Service Desk Software Market
10.2.6.5.1 Russia Service Desk Software Market by Type
10.2.6.5.2 Russia Service Desk Software Market by Organization Size
10.2.6.5.3 Russia Service Desk Software Market by End User
10.2.6.6 Rest of Europe Service Desk Software Market
10.2.6.6.1 Rest of Europe Service Desk Software Market by Type
10.2.6.6.2 Rest of Europe Service Desk Software Market by Organization Size
10.2.6.6.3 Rest of Europe Service Desk Software Market by End User
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Service Desk Software Market Overview
10.3.2 Asia-Pacific Service Desk Software Market Forecasts and Analysis
10.3.3 Asia-Pacific Service Desk Software Market Forecasts and Analysis - By Type
10.3.4 Asia-Pacific Service Desk Software Market Forecasts and Analysis - By Organization Size
10.3.5 Asia-Pacific Service Desk Software Market Forecasts and Analysis - By End User
10.3.6 Asia-Pacific Service Desk Software Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Service Desk Software Market
10.3.6.1.1 Australia Service Desk Software Market by Type
10.3.6.1.2 Australia Service Desk Software Market by Organization Size
10.3.6.1.3 Australia Service Desk Software Market by End User
10.3.6.2 China Service Desk Software Market
10.3.6.2.1 China Service Desk Software Market by Type
10.3.6.2.2 China Service Desk Software Market by Organization Size
10.3.6.2.3 China Service Desk Software Market by End User
10.3.6.3 India Service Desk Software Market
10.3.6.3.1 India Service Desk Software Market by Type
10.3.6.3.2 India Service Desk Software Market by Organization Size
10.3.6.3.3 India Service Desk Software Market by End User
10.3.6.4 Japan Service Desk Software Market
10.3.6.4.1 Japan Service Desk Software Market by Type
10.3.6.4.2 Japan Service Desk Software Market by Organization Size
10.3.6.4.3 Japan Service Desk Software Market by End User
10.3.6.5 South Korea Service Desk Software Market
10.3.6.5.1 South Korea Service Desk Software Market by Type
10.3.6.5.2 South Korea Service Desk Software Market by Organization Size
10.3.6.5.3 South Korea Service Desk Software Market by End User
10.3.6.6 Rest of Asia-Pacific Service Desk Software Market
10.3.6.6.1 Rest of Asia-Pacific Service Desk Software Market by Type
10.3.6.6.2 Rest of Asia-Pacific Service Desk Software Market by Organization Size
10.3.6.6.3 Rest of Asia-Pacific Service Desk Software Market by End User
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Service Desk Software Market Overview
10.4.2 Middle East and Africa Service Desk Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Service Desk Software Market Forecasts and Analysis - By Type
10.4.4 Middle East and Africa Service Desk Software Market Forecasts and Analysis - By Organization Size
10.4.5 Middle East and Africa Service Desk Software Market Forecasts and Analysis - By End User
10.4.6 Middle East and Africa Service Desk Software Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Service Desk Software Market
10.4.6.1.1 South Africa Service Desk Software Market by Type
10.4.6.1.2 South Africa Service Desk Software Market by Organization Size
10.4.6.1.3 South Africa Service Desk Software Market by End User
10.4.6.2 Saudi Arabia Service Desk Software Market
10.4.6.2.1 Saudi Arabia Service Desk Software Market by Type
10.4.6.2.2 Saudi Arabia Service Desk Software Market by Organization Size
10.4.6.2.3 Saudi Arabia Service Desk Software Market by End User
10.4.6.3 U.A.E Service Desk Software Market
10.4.6.3.1 U.A.E Service Desk Software Market by Type
10.4.6.3.2 U.A.E Service Desk Software Market by Organization Size
10.4.6.3.3 U.A.E Service Desk Software Market by End User
10.4.6.4 Rest of Middle East and Africa Service Desk Software Market
10.4.6.4.1 Rest of Middle East and Africa Service Desk Software Market by Type
10.4.6.4.2 Rest of Middle East and Africa Service Desk Software Market by Organization Size
10.4.6.4.3 Rest of Middle East and Africa Service Desk Software Market by End User
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Service Desk Software Market Overview
10.5.2 South and Central America Service Desk Software Market Forecasts and Analysis
10.5.3 South and Central America Service Desk Software Market Forecasts and Analysis - By Type
10.5.4 South and Central America Service Desk Software Market Forecasts and Analysis - By Organization Size
10.5.5 South and Central America Service Desk Software Market Forecasts and Analysis - By End User
10.5.6 South and Central America Service Desk Software Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Service Desk Software Market
10.5.6.1.1 Brazil Service Desk Software Market by Type
10.5.6.1.2 Brazil Service Desk Software Market by Organization Size
10.5.6.1.3 Brazil Service Desk Software Market by End User
10.5.6.2 Argentina Service Desk Software Market
10.5.6.2.1 Argentina Service Desk Software Market by Type
10.5.6.2.2 Argentina Service Desk Software Market by Organization Size
10.5.6.2.3 Argentina Service Desk Software Market by End User
10.5.6.3 Rest of South and Central America Service Desk Software Market
10.5.6.3.1 Rest of South and Central America Service Desk Software Market by Type
10.5.6.3.2 Rest of South and Central America Service Desk Software Market by Organization Size
10.5.6.3.3 Rest of South and Central America Service Desk Software Market by End User

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. SERVICE DESK SOFTWARE MARKET, KEY COMPANY PROFILES
12.1. ATLASSIAN
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. BMC SOFTWARE, INC.
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. FRESHSERVICE
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. HORNBILL
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. LOGMEIN, INC.
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. SERVICENOW
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. SOLARWINDS
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. SPICEWORKS
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. SPLASHTOP INC.
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. SYSAID TECHNOLOGIES
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. Atlassian
2. BMC Software, Inc.
3. Freshservice
4. Hornbill
5. LogMeIn, Inc.
6. ServiceNow
7. SolarWinds
8. Spiceworks
9. Splashtop Inc.
10. SysAid Technologies
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