Service Quality Management Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Product Type (Enterprise Feedback Management (EFM), Web Analytics, Text Analytics, Speech Analytics, Others); Providers
Report Code: TIPRE00012079 No. of Pages: 150 Category: Technology, Media and Telecommunications Status: Upcoming
MARKET INTRODUCTION
Service quality management includes a variety of procedures used to assess the quality of services according to customer expectations. Service quality management also involves the long-term monitoring and maintenance of all of the services offered to customers, as to track developments in quality and measure the efficiency of enhancement efforts.
MARKET DYNAMICS
Factors such as increasing importance of quality assurance, changes in standards and regulations, and customer-centric production are driving the demand for some of the major factors driving the growth of the service quality management market. Moreover, to improve business performance and gain a competitive advantage, companies are adopting Service quality management.
MARKET SCOPE
The Global Service Quality Management Market Analysis to 2027 is a specialized and in-depth study of the service quality management market with a special focus on the global market trend analysis. The report aims to provide an overview of service quality management market with detailed market segmentation by product type, provider type, organization size, support system. The global service quality management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service quality management market players and offers key trends and opportunities in the service quality management market.
MARKET SEGMENTATION
The global service quality management market is segmented on the basis of product type, provider type, organization size, support system. On the basis of product type, the market is segmented as enterprise feedback management (EFM), web analytics, text analytics, speech analytics, others. On the basis of provider type, the market is segmented as internet service providers (ISP), telecom service providers (TSP), managed service providers (MSP), others. On the basis of deployment, the market is segmented as small and medium businesses (SMBs), enterprises. On the basis of support system, the market is segmented as operations support system (OSS), business support system (BSS).
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service quality management market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The service quality management market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting service quality management market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the service quality management market in these regions.
The reports cover key developments in the service quality management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from service quality management market are anticipated to lucrative growth opportunities in the future with the rising demand for service quality management market. Below mentioned is the list of few companies engaged in the service quality management market.
The report also includes the profiles of key service quality management market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
Service quality management includes a variety of procedures used to assess the quality of services according to customer expectations. Service quality management also involves the long-term monitoring and maintenance of all of the services offered to customers, as to track developments in quality and measure the efficiency of enhancement efforts.
MARKET DYNAMICS
Factors such as increasing importance of quality assurance, changes in standards and regulations, and customer-centric production are driving the demand for some of the major factors driving the growth of the service quality management market. Moreover, to improve business performance and gain a competitive advantage, companies are adopting Service quality management.
MARKET SCOPE
The Global Service Quality Management Market Analysis to 2027 is a specialized and in-depth study of the service quality management market with a special focus on the global market trend analysis. The report aims to provide an overview of service quality management market with detailed market segmentation by product type, provider type, organization size, support system. The global service quality management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service quality management market players and offers key trends and opportunities in the service quality management market.
MARKET SEGMENTATION
The global service quality management market is segmented on the basis of product type, provider type, organization size, support system. On the basis of product type, the market is segmented as enterprise feedback management (EFM), web analytics, text analytics, speech analytics, others. On the basis of provider type, the market is segmented as internet service providers (ISP), telecom service providers (TSP), managed service providers (MSP), others. On the basis of deployment, the market is segmented as small and medium businesses (SMBs), enterprises. On the basis of support system, the market is segmented as operations support system (OSS), business support system (BSS).
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service quality management market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The service quality management market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting service quality management market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the service quality management market in these regions.
The reports cover key developments in the service quality management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from service quality management market are anticipated to lucrative growth opportunities in the future with the rising demand for service quality management market. Below mentioned is the list of few companies engaged in the service quality management market.
The report also includes the profiles of key service quality management market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Adobe Systems
- ALE International
- Amdocs
- Cisco Systems, Inc.
- Hewlett-Packard Development Company, L.P.
- IBM Corporation
- Nokia
- Oracle
- Spectos Group
- Telefonaktiebolaget LM Ericsson
TABLE OF CONTENTS
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Service Quality Management Market - By Product Type
1.3.2Service Quality Management Market - By Providers' Type
1.3.3Service Quality Management Market - By Organization Size
1.3.4Service Quality Management Market - By Support System
1.3.5Service Quality Management Market - By Region
1.3.5.1By Country
2.KEY TAKEAWAYS
3.RESEARCH METHODOLOGY
4.SERVICE QUALITY MANAGEMENT MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PORTER'S FIVE FORCES ANALYSIS
4.2.1Bargaining Power of Buyers
4.2.1Bargaining Power of Suppliers
4.2.1Threat of Substitute
4.2.1Threat of New Entrants
4.2.1Competitive Rivalry
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.SERVICE QUALITY MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6.SERVICE QUALITY MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1.SERVICE QUALITY MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2.SERVICE QUALITY MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2027
6.3.MARKET POSITIONING/MARKET SHARE
7.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " PRODUCT TYPE
7.1.OVERVIEW
7.2.PRODUCT TYPE MARKET FORECASTS AND ANALYSIS
7.3.ENTERPRISE FEEDBACK MANAGEMENT (EFM)
7.3.1.Overview
7.3.2.Enterprise Feedback Management (EFM) Market Forecast and Analysis
7.4.WEB ANALYTICS
7.4.1.Overview
7.4.2.Web Analytics Market Forecast and Analysis
7.5.TEXT ANALYTICS
7.5.1.Overview
7.5.2.Text Analytics Market Forecast and Analysis
7.6.SPEECH ANALYTICS
7.6.1.Overview
7.6.2.Speech Analytics Market Forecast and Analysis
7.7.OTHERS
7.7.1.Overview
7.7.2.Others Market Forecast and Analysis
8.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " PROVIDERS' TYPE
8.1.OVERVIEW
8.2.PROVIDERS' TYPE MARKET FORECASTS AND ANALYSIS
8.3.INTERNET SERVICE PROVIDERS (ISP)
8.3.1.Overview
8.3.2.Internet Service Providers (ISP) Market Forecast and Analysis
8.4.TELECOM SERVICE PROVIDERS (TSP)
8.4.1.Overview
8.4.2.Telecom Service Providers (TSP) Market Forecast and Analysis
8.5.MANAGED SERVICE PROVIDERS (MSP)
8.5.1.Overview
8.5.2.Managed Service Providers (MSP) Market Forecast and Analysis
8.6.OTHERS
8.6.1.Overview
8.6.2.Others Market Forecast and Analysis
9.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " ORGANIZATION SIZE
9.1.OVERVIEW
9.2.ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
9.3.SMALL AND MEDIUM BUSINESSES (SMBS)
9.3.1.Overview
9.3.2.Small and Medium Businesses (SMBs) Market Forecast and Analysis
9.4.LARGE ENTERPRISES
9.4.1.Overview
9.4.2.Large Enterprises Market Forecast and Analysis
10.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " SUPPORT SYSTEM
10.1.OVERVIEW
10.2.SUPPORT SYSTEM MARKET FORECASTS AND ANALYSIS
10.3.OPERATIONS SUPPORT SYSTEM (OSS)
10.3.1.Overview
10.3.2.Operations Support System (OSS) Market Forecast and Analysis
10.4.BUSINESS SUPPORT SYSTEM (BSS)
10.4.1.Overview
10.4.2.Business Support System (BSS) Market Forecast and Analysis
11.SERVICE QUALITY MANAGEMENT MARKET REVENUE AND FORECASTS TO 2027 " GEOGRAPHICAL ANALYSIS
11.1.NORTH AMERICA
11.1.1North America Service Quality Management Market Overview
11.1.2North America Service Quality Management Market Forecasts and Analysis
11.1.3North America Service Quality Management Market Forecasts and Analysis - By Product Type
11.1.4North America Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.1.5North America Service Quality Management Market Forecasts and Analysis - By Organization Size
11.1.6North America Service Quality Management Market Forecasts and Analysis - By Support System
11.1.7North America Service Quality Management Market Forecasts and Analysis - By Countries
11.1.7.1United States Service Quality Management Market
11.1.7.1.1United States Service Quality Management Market by Product Type
11.1.7.1.2United States Service Quality Management Market by Providers' Type
11.1.7.1.3United States Service Quality Management Market by Organization Size
11.1.7.1.4United States Service Quality Management Market by Support System
11.1.7.2Canada Service Quality Management Market
11.1.7.2.1Canada Service Quality Management Market by Product Type
11.1.7.2.2Canada Service Quality Management Market by Providers' Type
11.1.7.2.3Canada Service Quality Management Market by Organization Size
11.1.7.2.4Canada Service Quality Management Market by Support System
11.1.7.3Mexico Service Quality Management Market
11.1.7.3.1Mexico Service Quality Management Market by Product Type
11.1.7.3.2Mexico Service Quality Management Market by Providers' Type
11.1.7.3.3Mexico Service Quality Management Market by Organization Size
11.1.7.3.4Mexico Service Quality Management Market by Support System
11.2.EUROPE
11.2.1Europe Service Quality Management Market Overview
11.2.2Europe Service Quality Management Market Forecasts and Analysis
11.2.3Europe Service Quality Management Market Forecasts and Analysis - By Product Type
11.2.4Europe Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.2.5Europe Service Quality Management Market Forecasts and Analysis - By Organization Size
11.2.6Europe Service Quality Management Market Forecasts and Analysis - By Support System
11.2.7Europe Service Quality Management Market Forecasts and Analysis - By Countries
11.2.7.1Germany Service Quality Management Market
11.2.7.1.1Germany Service Quality Management Market by Product Type
11.2.7.1.2Germany Service Quality Management Market by Providers' Type
11.2.7.1.3Germany Service Quality Management Market by Organization Size
11.2.7.1.4Germany Service Quality Management Market by Support System
11.2.7.2France Service Quality Management Market
11.2.7.2.1France Service Quality Management Market by Product Type
11.2.7.2.2France Service Quality Management Market by Providers' Type
11.2.7.2.3France Service Quality Management Market by Organization Size
11.2.7.2.4France Service Quality Management Market by Support System
11.2.7.3Italy Service Quality Management Market
11.2.7.3.1Italy Service Quality Management Market by Product Type
11.2.7.3.2Italy Service Quality Management Market by Providers' Type
11.2.7.3.3Italy Service Quality Management Market by Organization Size
11.2.7.3.4Italy Service Quality Management Market by Support System
11.2.7.4United Kingdom Service Quality Management Market
11.2.7.4.1United Kingdom Service Quality Management Market by Product Type
11.2.7.4.2United Kingdom Service Quality Management Market by Providers' Type
11.2.7.4.3United Kingdom Service Quality Management Market by Organization Size
11.2.7.4.4United Kingdom Service Quality Management Market by Support System
11.2.7.5Russia Service Quality Management Market
11.2.7.5.1Russia Service Quality Management Market by Product Type
11.2.7.5.2Russia Service Quality Management Market by Providers' Type
11.2.7.5.3Russia Service Quality Management Market by Organization Size
11.2.7.5.4Russia Service Quality Management Market by Support System
11.2.7.6Rest of Europe Service Quality Management Market
11.2.7.6.1Rest of Europe Service Quality Management Market by Product Type
11.2.7.6.2Rest of Europe Service Quality Management Market by Providers' Type
11.2.7.6.3Rest of Europe Service Quality Management Market by Organization Size
11.2.7.6.4Rest of Europe Service Quality Management Market by Support System
11.3.ASIA-PACIFIC
11.3.1Asia-Pacific Service Quality Management Market Overview
11.3.2Asia-Pacific Service Quality Management Market Forecasts and Analysis
11.3.3Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Product Type
11.3.4Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.3.5Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Organization Size
11.3.6Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Support System
11.3.7Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Countries
11.3.7.1Australia Service Quality Management Market
11.3.7.1.1Australia Service Quality Management Market by Product Type
11.3.7.1.2Australia Service Quality Management Market by Providers' Type
11.3.7.1.3Australia Service Quality Management Market by Organization Size
11.3.7.1.4Australia Service Quality Management Market by Support System
11.3.7.2China Service Quality Management Market
11.3.7.2.1China Service Quality Management Market by Product Type
11.3.7.2.2China Service Quality Management Market by Providers' Type
11.3.7.2.3China Service Quality Management Market by Organization Size
11.3.7.2.4China Service Quality Management Market by Support System
11.3.7.3India Service Quality Management Market
11.3.7.3.1India Service Quality Management Market by Product Type
11.3.7.3.2India Service Quality Management Market by Providers' Type
11.3.7.3.3India Service Quality Management Market by Organization Size
11.3.7.3.4India Service Quality Management Market by Support System
11.3.7.4Japan Service Quality Management Market
11.3.7.4.1Japan Service Quality Management Market by Product Type
11.3.7.4.2Japan Service Quality Management Market by Providers' Type
11.3.7.4.3Japan Service Quality Management Market by Organization Size
11.3.7.4.4Japan Service Quality Management Market by Support System
11.3.7.5South Korea Service Quality Management Market
11.3.7.5.1South Korea Service Quality Management Market by Product Type
11.3.7.5.2South Korea Service Quality Management Market by Providers' Type
11.3.7.5.3South Korea Service Quality Management Market by Organization Size
11.3.7.5.4South Korea Service Quality Management Market by Support System
11.3.7.6Rest of Asia-Pacific Service Quality Management Market
11.3.7.6.1Rest of Asia-Pacific Service Quality Management Market by Product Type
11.3.7.6.2Rest of Asia-Pacific Service Quality Management Market by Providers' Type
11.3.7.6.3Rest of Asia-Pacific Service Quality Management Market by Organization Size
11.3.7.6.4Rest of Asia-Pacific Service Quality Management Market by Support System
11.4.MIDDLE EAST AND AFRICA
11.4.1Middle East and Africa Service Quality Management Market Overview
11.4.2Middle East and Africa Service Quality Management Market Forecasts and Analysis
11.4.3Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Product Type
11.4.4Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.4.5Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Organization Size
11.4.6Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Support System
11.4.7Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Countries
11.4.7.1South Africa Service Quality Management Market
11.4.7.1.1South Africa Service Quality Management Market by Product Type
11.4.7.1.2South Africa Service Quality Management Market by Providers' Type
11.4.7.1.3South Africa Service Quality Management Market by Organization Size
11.4.7.1.4South Africa Service Quality Management Market by Support System
11.4.7.2Saudi Arabia Service Quality Management Market
11.4.7.2.1Saudi Arabia Service Quality Management Market by Product Type
11.4.7.2.2Saudi Arabia Service Quality Management Market by Providers' Type
11.4.7.2.3Saudi Arabia Service Quality Management Market by Organization Size
11.4.7.2.4Saudi Arabia Service Quality Management Market by Support System
11.4.7.3U.A.E Service Quality Management Market
11.4.7.3.1U.A.E Service Quality Management Market by Product Type
11.4.7.3.2U.A.E Service Quality Management Market by Providers' Type
11.4.7.3.3U.A.E Service Quality Management Market by Organization Size
11.4.7.3.4U.A.E Service Quality Management Market by Support System
11.4.7.4Rest of Middle East and Africa Service Quality Management Market
11.4.7.4.1Rest of Middle East and Africa Service Quality Management Market by Product Type
11.4.7.4.2Rest of Middle East and Africa Service Quality Management Market by Providers' Type
11.4.7.4.3Rest of Middle East and Africa Service Quality Management Market by Organization Size
11.4.7.4.4Rest of Middle East and Africa Service Quality Management Market by Support System
11.5.SOUTH AND CENTRAL AMERICA
11.5.1South and Central America Service Quality Management Market Overview
11.5.2South and Central America Service Quality Management Market Forecasts and Analysis
11.5.3South and Central America Service Quality Management Market Forecasts and Analysis - By Product Type
11.5.4South and Central America Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.5.5South and Central America Service Quality Management Market Forecasts and Analysis - By Organization Size
11.5.6South and Central America Service Quality Management Market Forecasts and Analysis - By Support System
11.5.7South and Central America Service Quality Management Market Forecasts and Analysis - By Countries
11.5.7.1Brazil Service Quality Management Market
11.5.7.1.1Brazil Service Quality Management Market by Product Type
11.5.7.1.2Brazil Service Quality Management Market by Providers' Type
11.5.7.1.3Brazil Service Quality Management Market by Organization Size
11.5.7.1.4Brazil Service Quality Management Market by Support System
11.5.7.2Argentina Service Quality Management Market
11.5.7.2.1Argentina Service Quality Management Market by Product Type
11.5.7.2.2Argentina Service Quality Management Market by Providers' Type
11.5.7.2.3Argentina Service Quality Management Market by Organization Size
11.5.7.2.4Argentina Service Quality Management Market by Support System
11.5.7.3Rest of South and Central America Service Quality Management Market
11.5.7.3.1Rest of South and Central America Service Quality Management Market by Product Type
11.5.7.3.2Rest of South and Central America Service Quality Management Market by Providers' Type
11.5.7.3.3Rest of South and Central America Service Quality Management Market by Organization Size
11.5.7.3.4Rest of South and Central America Service Quality Management Market by Support System
12.INDUSTRY LANDSCAPE
12.1.MERGERS AND ACQUISITIONS
12.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3.NEW PRODUCT LAUNCHES
12.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13.SERVICE QUALITY MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1.ADOBE SYSTEMS
13.1.1.Key Facts
13.1.2.Business Description
13.1.3.Products and Services
13.1.4.Financial Overview
13.1.5.SWOT Analysis
13.1.6.Key Developments
13.2.ALE INTERNATIONAL
13.2.1.Key Facts
13.2.2.Business Description
13.2.3.Products and Services
13.2.4.Financial Overview
13.2.5.SWOT Analysis
13.2.6.Key Developments
13.3.AMDOCS
13.3.1.Key Facts
13.3.2.Business Description
13.3.3.Products and Services
13.3.4.Financial Overview
13.3.5.SWOT Analysis
13.3.6.Key Developments
13.4.CISCO SYSTEMS, INC.
13.4.1.Key Facts
13.4.2.Business Description
13.4.3.Products and Services
13.4.4.Financial Overview
13.4.5.SWOT Analysis
13.4.6.Key Developments
13.5.HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
13.5.1.Key Facts
13.5.2.Business Description
13.5.3.Products and Services
13.5.4.Financial Overview
13.5.5.SWOT Analysis
13.5.6.Key Developments
13.6.IBM CORPORATION
13.6.1.Key Facts
13.6.2.Business Description
13.6.3.Products and Services
13.6.4.Financial Overview
13.6.5.SWOT Analysis
13.6.6.Key Developments
13.7.NOKIA
13.7.1.Key Facts
13.7.2.Business Description
13.7.3.Products and Services
13.7.4.Financial Overview
13.7.5.SWOT Analysis
13.7.6.Key Developments
13.8.ORACLE
13.8.1.Key Facts
13.8.2.Business Description
13.8.3.Products and Services
13.8.4.Financial Overview
13.8.5.SWOT Analysis
13.8.6.Key Developments
13.9.SPECTOS GROUP
13.9.1.Key Facts
13.9.2.Business Description
13.9.3.Products and Services
13.9.4.Financial Overview
13.9.5.SWOT Analysis
13.9.6.Key Developments
13.10.TELEFONAKTIEBOLAGET LM ERICSSON
13.10.1.Key Facts
13.10.2.Business Description
13.10.3.Products and Services
13.10.4.Financial Overview
13.10.5.SWOT Analysis
13.10.6.Key Developments
14.APPENDIX
14.1.ABOUT THE INSIGHT PARTNERS
14.2.GLOSSARY OF TERMS
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Service Quality Management Market - By Product Type
1.3.2Service Quality Management Market - By Providers' Type
1.3.3Service Quality Management Market - By Organization Size
1.3.4Service Quality Management Market - By Support System
1.3.5Service Quality Management Market - By Region
1.3.5.1By Country
2.KEY TAKEAWAYS
3.RESEARCH METHODOLOGY
4.SERVICE QUALITY MANAGEMENT MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PORTER'S FIVE FORCES ANALYSIS
4.2.1Bargaining Power of Buyers
4.2.1Bargaining Power of Suppliers
4.2.1Threat of Substitute
4.2.1Threat of New Entrants
4.2.1Competitive Rivalry
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.SERVICE QUALITY MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6.SERVICE QUALITY MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1.SERVICE QUALITY MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2.SERVICE QUALITY MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2027
6.3.MARKET POSITIONING/MARKET SHARE
7.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " PRODUCT TYPE
7.1.OVERVIEW
7.2.PRODUCT TYPE MARKET FORECASTS AND ANALYSIS
7.3.ENTERPRISE FEEDBACK MANAGEMENT (EFM)
7.3.1.Overview
7.3.2.Enterprise Feedback Management (EFM) Market Forecast and Analysis
7.4.WEB ANALYTICS
7.4.1.Overview
7.4.2.Web Analytics Market Forecast and Analysis
7.5.TEXT ANALYTICS
7.5.1.Overview
7.5.2.Text Analytics Market Forecast and Analysis
7.6.SPEECH ANALYTICS
7.6.1.Overview
7.6.2.Speech Analytics Market Forecast and Analysis
7.7.OTHERS
7.7.1.Overview
7.7.2.Others Market Forecast and Analysis
8.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " PROVIDERS' TYPE
8.1.OVERVIEW
8.2.PROVIDERS' TYPE MARKET FORECASTS AND ANALYSIS
8.3.INTERNET SERVICE PROVIDERS (ISP)
8.3.1.Overview
8.3.2.Internet Service Providers (ISP) Market Forecast and Analysis
8.4.TELECOM SERVICE PROVIDERS (TSP)
8.4.1.Overview
8.4.2.Telecom Service Providers (TSP) Market Forecast and Analysis
8.5.MANAGED SERVICE PROVIDERS (MSP)
8.5.1.Overview
8.5.2.Managed Service Providers (MSP) Market Forecast and Analysis
8.6.OTHERS
8.6.1.Overview
8.6.2.Others Market Forecast and Analysis
9.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " ORGANIZATION SIZE
9.1.OVERVIEW
9.2.ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
9.3.SMALL AND MEDIUM BUSINESSES (SMBS)
9.3.1.Overview
9.3.2.Small and Medium Businesses (SMBs) Market Forecast and Analysis
9.4.LARGE ENTERPRISES
9.4.1.Overview
9.4.2.Large Enterprises Market Forecast and Analysis
10.SERVICE QUALITY MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 " SUPPORT SYSTEM
10.1.OVERVIEW
10.2.SUPPORT SYSTEM MARKET FORECASTS AND ANALYSIS
10.3.OPERATIONS SUPPORT SYSTEM (OSS)
10.3.1.Overview
10.3.2.Operations Support System (OSS) Market Forecast and Analysis
10.4.BUSINESS SUPPORT SYSTEM (BSS)
10.4.1.Overview
10.4.2.Business Support System (BSS) Market Forecast and Analysis
11.SERVICE QUALITY MANAGEMENT MARKET REVENUE AND FORECASTS TO 2027 " GEOGRAPHICAL ANALYSIS
11.1.NORTH AMERICA
11.1.1North America Service Quality Management Market Overview
11.1.2North America Service Quality Management Market Forecasts and Analysis
11.1.3North America Service Quality Management Market Forecasts and Analysis - By Product Type
11.1.4North America Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.1.5North America Service Quality Management Market Forecasts and Analysis - By Organization Size
11.1.6North America Service Quality Management Market Forecasts and Analysis - By Support System
11.1.7North America Service Quality Management Market Forecasts and Analysis - By Countries
11.1.7.1United States Service Quality Management Market
11.1.7.1.1United States Service Quality Management Market by Product Type
11.1.7.1.2United States Service Quality Management Market by Providers' Type
11.1.7.1.3United States Service Quality Management Market by Organization Size
11.1.7.1.4United States Service Quality Management Market by Support System
11.1.7.2Canada Service Quality Management Market
11.1.7.2.1Canada Service Quality Management Market by Product Type
11.1.7.2.2Canada Service Quality Management Market by Providers' Type
11.1.7.2.3Canada Service Quality Management Market by Organization Size
11.1.7.2.4Canada Service Quality Management Market by Support System
11.1.7.3Mexico Service Quality Management Market
11.1.7.3.1Mexico Service Quality Management Market by Product Type
11.1.7.3.2Mexico Service Quality Management Market by Providers' Type
11.1.7.3.3Mexico Service Quality Management Market by Organization Size
11.1.7.3.4Mexico Service Quality Management Market by Support System
11.2.EUROPE
11.2.1Europe Service Quality Management Market Overview
11.2.2Europe Service Quality Management Market Forecasts and Analysis
11.2.3Europe Service Quality Management Market Forecasts and Analysis - By Product Type
11.2.4Europe Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.2.5Europe Service Quality Management Market Forecasts and Analysis - By Organization Size
11.2.6Europe Service Quality Management Market Forecasts and Analysis - By Support System
11.2.7Europe Service Quality Management Market Forecasts and Analysis - By Countries
11.2.7.1Germany Service Quality Management Market
11.2.7.1.1Germany Service Quality Management Market by Product Type
11.2.7.1.2Germany Service Quality Management Market by Providers' Type
11.2.7.1.3Germany Service Quality Management Market by Organization Size
11.2.7.1.4Germany Service Quality Management Market by Support System
11.2.7.2France Service Quality Management Market
11.2.7.2.1France Service Quality Management Market by Product Type
11.2.7.2.2France Service Quality Management Market by Providers' Type
11.2.7.2.3France Service Quality Management Market by Organization Size
11.2.7.2.4France Service Quality Management Market by Support System
11.2.7.3Italy Service Quality Management Market
11.2.7.3.1Italy Service Quality Management Market by Product Type
11.2.7.3.2Italy Service Quality Management Market by Providers' Type
11.2.7.3.3Italy Service Quality Management Market by Organization Size
11.2.7.3.4Italy Service Quality Management Market by Support System
11.2.7.4United Kingdom Service Quality Management Market
11.2.7.4.1United Kingdom Service Quality Management Market by Product Type
11.2.7.4.2United Kingdom Service Quality Management Market by Providers' Type
11.2.7.4.3United Kingdom Service Quality Management Market by Organization Size
11.2.7.4.4United Kingdom Service Quality Management Market by Support System
11.2.7.5Russia Service Quality Management Market
11.2.7.5.1Russia Service Quality Management Market by Product Type
11.2.7.5.2Russia Service Quality Management Market by Providers' Type
11.2.7.5.3Russia Service Quality Management Market by Organization Size
11.2.7.5.4Russia Service Quality Management Market by Support System
11.2.7.6Rest of Europe Service Quality Management Market
11.2.7.6.1Rest of Europe Service Quality Management Market by Product Type
11.2.7.6.2Rest of Europe Service Quality Management Market by Providers' Type
11.2.7.6.3Rest of Europe Service Quality Management Market by Organization Size
11.2.7.6.4Rest of Europe Service Quality Management Market by Support System
11.3.ASIA-PACIFIC
11.3.1Asia-Pacific Service Quality Management Market Overview
11.3.2Asia-Pacific Service Quality Management Market Forecasts and Analysis
11.3.3Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Product Type
11.3.4Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.3.5Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Organization Size
11.3.6Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Support System
11.3.7Asia-Pacific Service Quality Management Market Forecasts and Analysis - By Countries
11.3.7.1Australia Service Quality Management Market
11.3.7.1.1Australia Service Quality Management Market by Product Type
11.3.7.1.2Australia Service Quality Management Market by Providers' Type
11.3.7.1.3Australia Service Quality Management Market by Organization Size
11.3.7.1.4Australia Service Quality Management Market by Support System
11.3.7.2China Service Quality Management Market
11.3.7.2.1China Service Quality Management Market by Product Type
11.3.7.2.2China Service Quality Management Market by Providers' Type
11.3.7.2.3China Service Quality Management Market by Organization Size
11.3.7.2.4China Service Quality Management Market by Support System
11.3.7.3India Service Quality Management Market
11.3.7.3.1India Service Quality Management Market by Product Type
11.3.7.3.2India Service Quality Management Market by Providers' Type
11.3.7.3.3India Service Quality Management Market by Organization Size
11.3.7.3.4India Service Quality Management Market by Support System
11.3.7.4Japan Service Quality Management Market
11.3.7.4.1Japan Service Quality Management Market by Product Type
11.3.7.4.2Japan Service Quality Management Market by Providers' Type
11.3.7.4.3Japan Service Quality Management Market by Organization Size
11.3.7.4.4Japan Service Quality Management Market by Support System
11.3.7.5South Korea Service Quality Management Market
11.3.7.5.1South Korea Service Quality Management Market by Product Type
11.3.7.5.2South Korea Service Quality Management Market by Providers' Type
11.3.7.5.3South Korea Service Quality Management Market by Organization Size
11.3.7.5.4South Korea Service Quality Management Market by Support System
11.3.7.6Rest of Asia-Pacific Service Quality Management Market
11.3.7.6.1Rest of Asia-Pacific Service Quality Management Market by Product Type
11.3.7.6.2Rest of Asia-Pacific Service Quality Management Market by Providers' Type
11.3.7.6.3Rest of Asia-Pacific Service Quality Management Market by Organization Size
11.3.7.6.4Rest of Asia-Pacific Service Quality Management Market by Support System
11.4.MIDDLE EAST AND AFRICA
11.4.1Middle East and Africa Service Quality Management Market Overview
11.4.2Middle East and Africa Service Quality Management Market Forecasts and Analysis
11.4.3Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Product Type
11.4.4Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.4.5Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Organization Size
11.4.6Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Support System
11.4.7Middle East and Africa Service Quality Management Market Forecasts and Analysis - By Countries
11.4.7.1South Africa Service Quality Management Market
11.4.7.1.1South Africa Service Quality Management Market by Product Type
11.4.7.1.2South Africa Service Quality Management Market by Providers' Type
11.4.7.1.3South Africa Service Quality Management Market by Organization Size
11.4.7.1.4South Africa Service Quality Management Market by Support System
11.4.7.2Saudi Arabia Service Quality Management Market
11.4.7.2.1Saudi Arabia Service Quality Management Market by Product Type
11.4.7.2.2Saudi Arabia Service Quality Management Market by Providers' Type
11.4.7.2.3Saudi Arabia Service Quality Management Market by Organization Size
11.4.7.2.4Saudi Arabia Service Quality Management Market by Support System
11.4.7.3U.A.E Service Quality Management Market
11.4.7.3.1U.A.E Service Quality Management Market by Product Type
11.4.7.3.2U.A.E Service Quality Management Market by Providers' Type
11.4.7.3.3U.A.E Service Quality Management Market by Organization Size
11.4.7.3.4U.A.E Service Quality Management Market by Support System
11.4.7.4Rest of Middle East and Africa Service Quality Management Market
11.4.7.4.1Rest of Middle East and Africa Service Quality Management Market by Product Type
11.4.7.4.2Rest of Middle East and Africa Service Quality Management Market by Providers' Type
11.4.7.4.3Rest of Middle East and Africa Service Quality Management Market by Organization Size
11.4.7.4.4Rest of Middle East and Africa Service Quality Management Market by Support System
11.5.SOUTH AND CENTRAL AMERICA
11.5.1South and Central America Service Quality Management Market Overview
11.5.2South and Central America Service Quality Management Market Forecasts and Analysis
11.5.3South and Central America Service Quality Management Market Forecasts and Analysis - By Product Type
11.5.4South and Central America Service Quality Management Market Forecasts and Analysis - By Providers' Type
11.5.5South and Central America Service Quality Management Market Forecasts and Analysis - By Organization Size
11.5.6South and Central America Service Quality Management Market Forecasts and Analysis - By Support System
11.5.7South and Central America Service Quality Management Market Forecasts and Analysis - By Countries
11.5.7.1Brazil Service Quality Management Market
11.5.7.1.1Brazil Service Quality Management Market by Product Type
11.5.7.1.2Brazil Service Quality Management Market by Providers' Type
11.5.7.1.3Brazil Service Quality Management Market by Organization Size
11.5.7.1.4Brazil Service Quality Management Market by Support System
11.5.7.2Argentina Service Quality Management Market
11.5.7.2.1Argentina Service Quality Management Market by Product Type
11.5.7.2.2Argentina Service Quality Management Market by Providers' Type
11.5.7.2.3Argentina Service Quality Management Market by Organization Size
11.5.7.2.4Argentina Service Quality Management Market by Support System
11.5.7.3Rest of South and Central America Service Quality Management Market
11.5.7.3.1Rest of South and Central America Service Quality Management Market by Product Type
11.5.7.3.2Rest of South and Central America Service Quality Management Market by Providers' Type
11.5.7.3.3Rest of South and Central America Service Quality Management Market by Organization Size
11.5.7.3.4Rest of South and Central America Service Quality Management Market by Support System
12.INDUSTRY LANDSCAPE
12.1.MERGERS AND ACQUISITIONS
12.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3.NEW PRODUCT LAUNCHES
12.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13.SERVICE QUALITY MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1.ADOBE SYSTEMS
13.1.1.Key Facts
13.1.2.Business Description
13.1.3.Products and Services
13.1.4.Financial Overview
13.1.5.SWOT Analysis
13.1.6.Key Developments
13.2.ALE INTERNATIONAL
13.2.1.Key Facts
13.2.2.Business Description
13.2.3.Products and Services
13.2.4.Financial Overview
13.2.5.SWOT Analysis
13.2.6.Key Developments
13.3.AMDOCS
13.3.1.Key Facts
13.3.2.Business Description
13.3.3.Products and Services
13.3.4.Financial Overview
13.3.5.SWOT Analysis
13.3.6.Key Developments
13.4.CISCO SYSTEMS, INC.
13.4.1.Key Facts
13.4.2.Business Description
13.4.3.Products and Services
13.4.4.Financial Overview
13.4.5.SWOT Analysis
13.4.6.Key Developments
13.5.HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
13.5.1.Key Facts
13.5.2.Business Description
13.5.3.Products and Services
13.5.4.Financial Overview
13.5.5.SWOT Analysis
13.5.6.Key Developments
13.6.IBM CORPORATION
13.6.1.Key Facts
13.6.2.Business Description
13.6.3.Products and Services
13.6.4.Financial Overview
13.6.5.SWOT Analysis
13.6.6.Key Developments
13.7.NOKIA
13.7.1.Key Facts
13.7.2.Business Description
13.7.3.Products and Services
13.7.4.Financial Overview
13.7.5.SWOT Analysis
13.7.6.Key Developments
13.8.ORACLE
13.8.1.Key Facts
13.8.2.Business Description
13.8.3.Products and Services
13.8.4.Financial Overview
13.8.5.SWOT Analysis
13.8.6.Key Developments
13.9.SPECTOS GROUP
13.9.1.Key Facts
13.9.2.Business Description
13.9.3.Products and Services
13.9.4.Financial Overview
13.9.5.SWOT Analysis
13.9.6.Key Developments
13.10.TELEFONAKTIEBOLAGET LM ERICSSON
13.10.1.Key Facts
13.10.2.Business Description
13.10.3.Products and Services
13.10.4.Financial Overview
13.10.5.SWOT Analysis
13.10.6.Key Developments
14.APPENDIX
14.1.ABOUT THE INSIGHT PARTNERS
14.2.GLOSSARY OF TERMS
The List of Companies
1. Adobe Systems
2. ALE International
3. Amdocs
4. Cisco Systems, Inc.
5. Hewlett-Packard Development Company, L.P.
6. IBM Corporation
7. Nokia
8. Oracle
9. Spectos Group
10. Telefonaktiebolaget LM Ericsson
1. Adobe Systems
2. ALE International
3. Amdocs
4. Cisco Systems, Inc.
5. Hewlett-Packard Development Company, L.P.
6. IBM Corporation
7. Nokia
8. Oracle
9. Spectos Group
10. Telefonaktiebolaget LM Ericsson