Service Analytics Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Business Application (Customer Service Analytics, Field Service Analytics, IT Service Analytics); Component (Solution, Services); Deployment Type (On-Premises, Cloud); Organization (Large Enterprises, Small and Medium-Sized Enterprises); Industry (Banking Financial services and insurance, Retail and Ecommerce, Healthcare, Government and Defense, Telecommunications, Manufacturing, Energy and Utilities, Energy and Utilities, Others) and Geography
Report Code: TIPRE00004289 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Service Analytics Market - By Business Application
1.3.2 Service Analytics Market - By Component
1.3.3 Service Analytics Market - By Deployment Type
1.3.4 Service Analytics Market - By Organization
1.3.5 Service Analytics Market - By Industry
1.3.6 Service Analytics Market - By Region
1.3.6.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. SERVICE ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. SERVICE ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. SERVICE ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. SERVICE ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. SERVICE ANALYTICS - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING
7. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – BUSINESS APPLICATION
7.1. OVERVIEW
7.2. BUSINESS APPLICATION MARKET FORECASTS AND ANALYSIS
7.3. CUSTOMER SERVICE ANALYTICS
7.3.1. Overview
7.3.2. Customer Service Analytics Market Forecast and Analysis
7.4. FIELD SERVICE ANALYTICS
7.4.1. Overview
7.4.2. Field Service Analytics Market Forecast and Analysis
7.5. IT SERVICE ANALYTICS
7.5.1. Overview
7.5.2. IT Service Analytics Market Forecast and Analysis
8. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – COMPONENT
8.1. OVERVIEW
8.2. COMPONENT MARKET FORECASTS AND ANALYSIS
8.3. SOLUTION
8.3.1. Overview
8.3.2. Solution Market Forecast and Analysis
8.4. SERVICES
8.4.1. Overview
8.4.2. Services Market Forecast and Analysis
9. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – DEPLOYMENT TYPE
9.1. OVERVIEW
9.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
9.3. ON-PREMISES
9.3.1. Overview
9.3.2. On-Premises Market Forecast and Analysis
9.4. CLOUD
9.4.1. Overview
9.4.2. Cloud Market Forecast and Analysis
10. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – ORGANIZATION
10.1. OVERVIEW
10.2. ORGANIZATION MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMALL AND MEDIUM-SIZED ENTERPRISES
10.4.1. Overview
10.4.2. Small and Medium-Sized Enterprises Market Forecast and Analysis
11. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – INDUSTRY
11.1. OVERVIEW
11.2. INDUSTRY MARKET FORECASTS AND ANALYSIS
11.3. BANKING FINANCIAL SERVICES AND INSURANCE
11.3.1. Overview
11.3.2. Banking Financial services and insurance Market Forecast and Analysis
11.4. RETAIL AND ECOMMERCE
11.4.1. Overview
11.4.2. Retail and Ecommerce Market Forecast and Analysis
11.5. HEALTHCARE
11.5.1. Overview
11.5.2. Healthcare Market Forecast and Analysis
11.6. GOVERNMENT AND DEFENSE
11.6.1. Overview
11.6.2. Government and Defense Market Forecast and Analysis
11.7. TELECOMMUNICATIONS
11.7.1. Overview
11.7.2. Telecommunications Market Forecast and Analysis
11.8. MANUFACTURING
11.8.1. Overview
11.8.2. Manufacturing Market Forecast and Analysis
11.9. ENERGY AND UTILITIES
11.9.1. Overview
11.9.2. Energy and Utilities Market Forecast and Analysis
11.10. ENERGY AND UTILITIES
11.10.1. Overview
11.10.2. Energy and Utilities Market Forecast and Analysis
11.11. OTHERS
11.11.1. Overview
11.11.2. Others Market Forecast and Analysis
12. SERVICE ANALYTICS MARKET REVENUE AND FORECASTS TO 2028 – GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Service Analytics Market Overview
12.1.2 North America Service Analytics Market Forecasts and Analysis
12.1.3 North America Service Analytics Market Forecasts and Analysis - By Business Application
12.1.4 North America Service Analytics Market Forecasts and Analysis - By Component
12.1.5 North America Service Analytics Market Forecasts and Analysis - By Deployment Type
12.1.6 North America Service Analytics Market Forecasts and Analysis - By Organization
12.1.7 North America Service Analytics Market Forecasts and Analysis - By Industry
12.1.8 North America Service Analytics Market Forecasts and Analysis - By Countries
12.1.8.1 United States Service Analytics Market
12.1.8.1.1 United States Service Analytics Market by Business Application
12.1.8.1.2 United States Service Analytics Market by Component
12.1.8.1.3 United States Service Analytics Market by Deployment Type
12.1.8.1.4 United States Service Analytics Market by Organization
12.1.8.1.5 United States Service Analytics Market by Industry
12.1.8.2 Canada Service Analytics Market
12.1.8.2.1 Canada Service Analytics Market by Business Application
12.1.8.2.2 Canada Service Analytics Market by Component
12.1.8.2.3 Canada Service Analytics Market by Deployment Type
12.1.8.2.4 Canada Service Analytics Market by Organization
12.1.8.2.5 Canada Service Analytics Market by Industry
12.1.8.3 Mexico Service Analytics Market
12.1.8.3.1 Mexico Service Analytics Market by Business Application
12.1.8.3.2 Mexico Service Analytics Market by Component
12.1.8.3.3 Mexico Service Analytics Market by Deployment Type
12.1.8.3.4 Mexico Service Analytics Market by Organization
12.1.8.3.5 Mexico Service Analytics Market by Industry
12.2. EUROPE
12.2.1 Europe Service Analytics Market Overview
12.2.2 Europe Service Analytics Market Forecasts and Analysis
12.2.3 Europe Service Analytics Market Forecasts and Analysis - By Business Application
12.2.4 Europe Service Analytics Market Forecasts and Analysis - By Component
12.2.5 Europe Service Analytics Market Forecasts and Analysis - By Deployment Type
12.2.6 Europe Service Analytics Market Forecasts and Analysis - By Organization
12.2.7 Europe Service Analytics Market Forecasts and Analysis - By Industry
12.2.8 Europe Service Analytics Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Service Analytics Market
12.2.8.1.1 Germany Service Analytics Market by Business Application
12.2.8.1.2 Germany Service Analytics Market by Component
12.2.8.1.3 Germany Service Analytics Market by Deployment Type
12.2.8.1.4 Germany Service Analytics Market by Organization
12.2.8.1.5 Germany Service Analytics Market by Industry
12.2.8.2 France Service Analytics Market
12.2.8.2.1 France Service Analytics Market by Business Application
12.2.8.2.2 France Service Analytics Market by Component
12.2.8.2.3 France Service Analytics Market by Deployment Type
12.2.8.2.4 France Service Analytics Market by Organization
12.2.8.2.5 France Service Analytics Market by Industry
12.2.8.3 Italy Service Analytics Market
12.2.8.3.1 Italy Service Analytics Market by Business Application
12.2.8.3.2 Italy Service Analytics Market by Component
12.2.8.3.3 Italy Service Analytics Market by Deployment Type
12.2.8.3.4 Italy Service Analytics Market by Organization
12.2.8.3.5 Italy Service Analytics Market by Industry
12.2.8.4 United Kingdom Service Analytics Market
12.2.8.4.1 United Kingdom Service Analytics Market by Business Application
12.2.8.4.2 United Kingdom Service Analytics Market by Component
12.2.8.4.3 United Kingdom Service Analytics Market by Deployment Type
12.2.8.4.4 United Kingdom Service Analytics Market by Organization
12.2.8.4.5 United Kingdom Service Analytics Market by Industry
12.2.8.5 Russia Service Analytics Market
12.2.8.5.1 Russia Service Analytics Market by Business Application
12.2.8.5.2 Russia Service Analytics Market by Component
12.2.8.5.3 Russia Service Analytics Market by Deployment Type
12.2.8.5.4 Russia Service Analytics Market by Organization
12.2.8.5.5 Russia Service Analytics Market by Industry
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Service Analytics Market Overview
12.3.2 Asia-Pacific Service Analytics Market Forecasts and Analysis
12.3.3 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Business Application
12.3.4 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Component
12.3.5 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Deployment Type
12.3.6 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Organization
12.3.7 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Industry
12.3.8 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Service Analytics Market
12.3.8.1.1 Australia Service Analytics Market by Business Application
12.3.8.1.2 Australia Service Analytics Market by Component
12.3.8.1.3 Australia Service Analytics Market by Deployment Type
12.3.8.1.4 Australia Service Analytics Market by Organization
12.3.8.1.5 Australia Service Analytics Market by Industry
12.3.8.2 China Service Analytics Market
12.3.8.2.1 China Service Analytics Market by Business Application
12.3.8.2.2 China Service Analytics Market by Component
12.3.8.2.3 China Service Analytics Market by Deployment Type
12.3.8.2.4 China Service Analytics Market by Organization
12.3.8.2.5 China Service Analytics Market by Industry
12.3.8.3 India Service Analytics Market
12.3.8.3.1 India Service Analytics Market by Business Application
12.3.8.3.2 India Service Analytics Market by Component
12.3.8.3.3 India Service Analytics Market by Deployment Type
12.3.8.3.4 India Service Analytics Market by Organization
12.3.8.3.5 India Service Analytics Market by Industry
12.3.8.4 Japan Service Analytics Market
12.3.8.4.1 Japan Service Analytics Market by Business Application
12.3.8.4.2 Japan Service Analytics Market by Component
12.3.8.4.3 Japan Service Analytics Market by Deployment Type
12.3.8.4.4 Japan Service Analytics Market by Organization
12.3.8.4.5 Japan Service Analytics Market by Industry
12.3.8.5 South Korea Service Analytics Market
12.3.8.5.1 South Korea Service Analytics Market by Business Application
12.3.8.5.2 South Korea Service Analytics Market by Component
12.3.8.5.3 South Korea Service Analytics Market by Deployment Type
12.3.8.5.4 South Korea Service Analytics Market by Organization
12.3.8.5.5 South Korea Service Analytics Market by Industry
12.3.8.6 Rest of Asia-Pacific Service Analytics Market
12.3.8.6.1 Rest of Asia-Pacific Service Analytics Market by Business Application
12.3.8.6.2 Rest of Asia-Pacific Service Analytics Market by Component
12.3.8.6.3 Rest of Asia-Pacific Service Analytics Market by Deployment Type
12.3.8.6.4 Rest of Asia-Pacific Service Analytics Market by Organization
12.3.8.6.5 Rest of Asia-Pacific Service Analytics Market by Industry
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Service Analytics Market Overview
12.4.2 Middle East and Africa Service Analytics Market Forecasts and Analysis
12.4.3 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Business Application
12.4.4 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Component
12.4.5 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Deployment Type
12.4.6 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Organization
12.4.7 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Industry
12.4.8 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Service Analytics Market
12.4.8.1.1 South Africa Service Analytics Market by Business Application
12.4.8.1.2 South Africa Service Analytics Market by Component
12.4.8.1.3 South Africa Service Analytics Market by Deployment Type
12.4.8.1.4 South Africa Service Analytics Market by Organization
12.4.8.1.5 South Africa Service Analytics Market by Industry
12.4.8.2 Saudi Arabia Service Analytics Market
12.4.8.2.1 Saudi Arabia Service Analytics Market by Business Application
12.4.8.2.2 Saudi Arabia Service Analytics Market by Component
12.4.8.2.3 Saudi Arabia Service Analytics Market by Deployment Type
12.4.8.2.4 Saudi Arabia Service Analytics Market by Organization
12.4.8.2.5 Saudi Arabia Service Analytics Market by Industry
12.4.8.3 U.A.E Service Analytics Market
12.4.8.3.1 U.A.E Service Analytics Market by Business Application
12.4.8.3.2 U.A.E Service Analytics Market by Component
12.4.8.3.3 U.A.E Service Analytics Market by Deployment Type
12.4.8.3.4 U.A.E Service Analytics Market by Organization
12.4.8.3.5 U.A.E Service Analytics Market by Industry
12.4.8.4 Rest of Middle East and Africa Service Analytics Market
12.4.8.4.1 Rest of Middle East and Africa Service Analytics Market by Business Application
12.4.8.4.2 Rest of Middle East and Africa Service Analytics Market by Component
12.4.8.4.3 Rest of Middle East and Africa Service Analytics Market by Deployment Type
12.4.8.4.4 Rest of Middle East and Africa Service Analytics Market by Organization
12.4.8.4.5 Rest of Middle East and Africa Service Analytics Market by Industry
12.5. SOUTH AND CENTRAL AMERICA
12.5.1 South and Central America Service Analytics Market Overview
12.5.2 South and Central America Service Analytics Market Forecasts and Analysis
12.5.3 South and Central America Service Analytics Market Forecasts and Analysis - By Business Application
12.5.4 South and Central America Service Analytics Market Forecasts and Analysis - By Component
12.5.5 South and Central America Service Analytics Market Forecasts and Analysis - By Deployment Type
12.5.6 South and Central America Service Analytics Market Forecasts and Analysis - By Organization
12.5.7 South and Central America Service Analytics Market Forecasts and Analysis - By Industry
12.5.8 South and Central America Service Analytics Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Service Analytics Market
12.5.8.1.1 Brazil Service Analytics Market by Business Application
12.5.8.1.2 Brazil Service Analytics Market by Component
12.5.8.1.3 Brazil Service Analytics Market by Deployment Type
12.5.8.1.4 Brazil Service Analytics Market by Organization
12.5.8.1.5 Brazil Service Analytics Market by Industry
12.5.8.2 Argentina Service Analytics Market
12.5.8.2.1 Argentina Service Analytics Market by Business Application
12.5.8.2.2 Argentina Service Analytics Market by Component
12.5.8.2.3 Argentina Service Analytics Market by Deployment Type
12.5.8.2.4 Argentina Service Analytics Market by Organization
12.5.8.2.5 Argentina Service Analytics Market by Industry
12.5.8.3 Rest of South and Central America Service Analytics Market
12.5.8.3.1 Rest of South and Central America Service Analytics Market by Business Application
12.5.8.3.2 Rest of South and Central America Service Analytics Market by Component
12.5.8.3.3 Rest of South and Central America Service Analytics Market by Deployment Type
12.5.8.3.4 Rest of South and Central America Service Analytics Market by Organization
12.5.8.3.5 Rest of South and Central America Service Analytics Market by Industry
13. IMPACT OF COVID-19 PANDEMIC ON GLOBAL SERVICE ANALYTICS MARKET
13.1 North America
13.2 Europe
13.3 Asia-Pacific
13.4 Middle East and Africa
13.5 South and Central America
14. INDUSTRY LANDSCAPE
14.1. MERGERS AND ACQUISITIONS
14.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
14.3. NEW PRODUCT LAUNCHES
14.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
15. SERVICE ANALYTICS MARKET, KEY COMPANY PROFILES
15.1. CIENA CORPORATION
15.1.1. Key Facts
15.1.2. Business Description
15.1.3. Products and Services
15.1.4. Financial Overview
15.1.5. SWOT Analysis
15.1.6. Key Developments
15.2. FIELD SQUARED
15.2.1. Key Facts
15.2.2. Business Description
15.2.3. Products and Services
15.2.4. Financial Overview
15.2.5. SWOT Analysis
15.2.6. Key Developments
15.3. MICROSOFT CORPORATION
15.3.1. Key Facts
15.3.2. Business Description
15.3.3. Products and Services
15.3.4. Financial Overview
15.3.5. SWOT Analysis
15.3.6. Key Developments
15.4. MICROSTRATEGY INCORPORATED
15.4.1. Key Facts
15.4.2. Business Description
15.4.3. Products and Services
15.4.4. Financial Overview
15.4.5. SWOT Analysis
15.4.6. Key Developments
15.5. ORACLE CORPORATION
15.5.1. Key Facts
15.5.2. Business Description
15.5.3. Products and Services
15.5.4. Financial Overview
15.5.5. SWOT Analysis
15.5.6. Key Developments
15.6. SALESFORCE.COM INC.
15.6.1. Key Facts
15.6.2. Business Description
15.6.3. Products and Services
15.6.4. Financial Overview
15.6.5. SWOT Analysis
15.6.6. Key Developments
15.7. SAP
15.7.1. Key Facts
15.7.2. Business Description
15.7.3. Products and Services
15.7.4. Financial Overview
15.7.5. SWOT Analysis
15.7.6. Key Developments
15.8. SAS INSTITUTE INC.
15.8.1. Key Facts
15.8.2. Business Description
15.8.3. Products and Services
15.8.4. Financial Overview
15.8.5. SWOT Analysis
15.8.6. Key Developments
15.9. SERVICENOW, INC.
15.9.1. Key Facts
15.9.2. Business Description
15.9.3. Products and Services
15.9.4. Financial Overview
15.9.5. SWOT Analysis
15.9.6. Key Developments
15.10. TABLEAU SOFTWARE, LLC.
15.10.1. Key Facts
15.10.2. Business Description
15.10.3. Products and Services
15.10.4. Financial Overview
15.10.5. SWOT Analysis
15.10.6. Key Developments
16. APPENDIX
16.1. ABOUT THE INSIGHT PARTNERS
16.2. GLOSSARY OF TERMS
The List of Companies
- Ciena Corporation
- Field Squared
- Microsoft Corporation
- MicroStrategy Incorporated
- Oracle Corporation
- salesforce.com Inc.
- SAP
- SAS Institute Inc.
- ServiceNow, Inc.
- TABLEAU SOFTWARE, LLC.
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