Service Analytics Market 2028 By Business Application, Component, Deployment Type, Organization, Industry and Geography | The Insight Partners

Service Analytics Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Business Application (Customer Service Analytics, Field Service Analytics, IT Service Analytics); Component (Solution, Services); Deployment Type (On-Premises, Cloud); Organization (Large Enterprises, Small and Medium-Sized Enterprises); Industry (Banking Financial services and insurance, Retail and Ecommerce, Healthcare, Government and Defense, Telecommunications, Manufacturing, Energy and Utilities, Energy and Utilities, Others) and Geography

Report Code: TIPRE00004289 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

MARKET INTRODUCTION

Service Analytics illustrates an act of collecting, transforming and analyzing the data which is being collected from the course of an action of an operation or service system in an organization to improve, increase and personalize a service which will be beneficial for both the supplier and the receiver. As the market is becoming more data-driven and this data helps the organization to connect with its customers for providing them a better service.

MARKET DYNAMICS

With rising industrialization globally the increasing amount of data in various industries are increasing the demand for services analytic. Furthermore, the demand for actionable data in the market is expected to remain the dominant factor driving the need for Service Analytics. However, lack of skilled professionals in field of service analytics may hinder the growth of the market. Whereas, an emergence and increasing usage of AI-Powered customer services in small and medium enterprises is expected to generate untapped growth opportunity for the service analytics market.

MARKET SCOPE

The "Global Service Analytics Market Analysis to 2028" is a specialized and in-depth study of the Service Analytics industry with a special focus on the global market trend analysis. The report aims to provide an overview of Service Analytics market with detailed market segmentation by technology, type and geography. The global Service Analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Service Analytics market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global Service Analytics market is segmented on the basis of business application, component, deployment type, organization and industry. Based on business application, the market is segmented into customer service analytics, field service analytics and it service analytics. On the basis of the component the market is segmented into solution and services. On the basis of the deployment type the market is segmented into on-premises and cloud. On the basis of the organization the market is segmented into large enterprises and small and medium-sized enterprises. On the basis of the industry the market is segmented into banking financial services, and insurance, retail and ecommerce, healthcare, government and defense, telecommunications, manufacturing and energy and utilities, and others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Service Analytics market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Service Analytics market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting Service Analytics market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Service Analytics market in these regions.

MARKET PLAYERS

The reports cover key developments in the Service Analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Service Analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for Service Analytics in the global market. Below mentioned is the list of few companies engaged in the Service Analytics market.

The report also includes the profiles of key Service Analytics companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
  • Ciena Corporation
  • Field Squared
  • Microsoft Corporation
  • MicroStrategy Incorporated
  • Oracle Corporation
  • salesforce.com Inc.
  • SAP
  • SAS Institute Inc.
  • ServiceNow, Inc.
  • TABLEAU SOFTWARE, LLC.
The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

1. INTRODUCTION

1.1. SCOPE OF THE STUDY

1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE

1.3. MARKET SEGMENTATION

1.3.1 Service Analytics Market - By Business Application

1.3.2 Service Analytics Market - By Component

1.3.3 Service Analytics Market - By Deployment Type

1.3.4 Service Analytics Market - By Organization

1.3.5 Service Analytics Market - By Industry

1.3.6 Service Analytics Market - By Region

1.3.6.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. SERVICE ANALYTICS MARKET LANDSCAPE

4.1. OVERVIEW

4.2. PEST ANALYSIS

4.2.1 North America - Pest Analysis

4.2.2 Europe - Pest Analysis

4.2.3 Asia-Pacific - Pest Analysis

4.2.4 Middle East and Africa - Pest Analysis

4.2.5 South and Central America - Pest Analysis

4.3. ECOSYSTEM ANALYSIS

4.4. EXPERT OPINIONS

5. SERVICE ANALYTICS MARKET - KEY MARKET DYNAMICS

5.1. KEY MARKET DRIVERS

5.2. KEY MARKET RESTRAINTS

5.3. KEY MARKET OPPORTUNITIES

5.4. FUTURE TRENDS

5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. SERVICE ANALYTICS MARKET - GLOBAL MARKET ANALYSIS

6.1. SERVICE ANALYTICS - GLOBAL MARKET OVERVIEW

6.2. SERVICE ANALYTICS - GLOBAL MARKET AND FORECAST TO 2028

6.3. MARKET POSITIONING

7. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – BUSINESS APPLICATION

7.1. OVERVIEW

7.2. BUSINESS APPLICATION MARKET FORECASTS AND ANALYSIS

7.3. CUSTOMER SERVICE ANALYTICS

7.3.1. Overview

7.3.2. Customer Service Analytics Market Forecast and Analysis

7.4. FIELD SERVICE ANALYTICS

7.4.1. Overview

7.4.2. Field Service Analytics Market Forecast and Analysis

7.5. IT SERVICE ANALYTICS

7.5.1. Overview

7.5.2. IT Service Analytics Market Forecast and Analysis

8. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – COMPONENT

8.1. OVERVIEW

8.2. COMPONENT MARKET FORECASTS AND ANALYSIS

8.3. SOLUTION

8.3.1. Overview

8.3.2. Solution Market Forecast and Analysis

8.4. SERVICES

8.4.1. Overview

8.4.2. Services Market Forecast and Analysis

9. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – DEPLOYMENT TYPE

9.1. OVERVIEW

9.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS

9.3. ON-PREMISES

9.3.1. Overview

9.3.2. On-Premises Market Forecast and Analysis

9.4. CLOUD

9.4.1. Overview

9.4.2. Cloud Market Forecast and Analysis

10. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – ORGANIZATION

10.1. OVERVIEW

10.2. ORGANIZATION MARKET FORECASTS AND ANALYSIS

10.3. LARGE ENTERPRISES

10.3.1. Overview

10.3.2. Large Enterprises Market Forecast and Analysis

10.4. SMALL AND MEDIUM-SIZED ENTERPRISES

10.4.1. Overview

10.4.2. Small and Medium-Sized Enterprises Market Forecast and Analysis

11. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 – INDUSTRY

11.1. OVERVIEW

11.2. INDUSTRY MARKET FORECASTS AND ANALYSIS

11.3. BANKING FINANCIAL SERVICES AND INSURANCE

11.3.1. Overview

11.3.2. Banking Financial services and insurance Market Forecast and Analysis

11.4. RETAIL AND ECOMMERCE

11.4.1. Overview

11.4.2. Retail and Ecommerce Market Forecast and Analysis

11.5. HEALTHCARE

11.5.1. Overview

11.5.2. Healthcare Market Forecast and Analysis

11.6. GOVERNMENT AND DEFENSE

11.6.1. Overview

11.6.2. Government and Defense Market Forecast and Analysis

11.7. TELECOMMUNICATIONS

11.7.1. Overview

11.7.2. Telecommunications Market Forecast and Analysis

11.8. MANUFACTURING

11.8.1. Overview

11.8.2. Manufacturing Market Forecast and Analysis

11.9. ENERGY AND UTILITIES

11.9.1. Overview

11.9.2. Energy and Utilities Market Forecast and Analysis

11.10. ENERGY AND UTILITIES

11.10.1. Overview

11.10.2. Energy and Utilities Market Forecast and Analysis

11.11. OTHERS

11.11.1. Overview

11.11.2. Others Market Forecast and Analysis

12. SERVICE ANALYTICS MARKET REVENUE AND FORECASTS TO 2028 – GEOGRAPHICAL ANALYSIS

12.1. NORTH AMERICA

12.1.1 North America Service Analytics Market Overview

12.1.2 North America Service Analytics Market Forecasts and Analysis

12.1.3 North America Service Analytics Market Forecasts and Analysis - By Business Application

12.1.4 North America Service Analytics Market Forecasts and Analysis - By Component

12.1.5 North America Service Analytics Market Forecasts and Analysis - By Deployment Type

12.1.6 North America Service Analytics Market Forecasts and Analysis - By Organization

12.1.7 North America Service Analytics Market Forecasts and Analysis - By Industry

12.1.8 North America Service Analytics Market Forecasts and Analysis - By Countries

12.1.8.1 United States Service Analytics Market

12.1.8.1.1 United States Service Analytics Market by Business Application

12.1.8.1.2 United States Service Analytics Market by Component

12.1.8.1.3 United States Service Analytics Market by Deployment Type

12.1.8.1.4 United States Service Analytics Market by Organization

12.1.8.1.5 United States Service Analytics Market by Industry

12.1.8.2 Canada Service Analytics Market

12.1.8.2.1 Canada Service Analytics Market by Business Application

12.1.8.2.2 Canada Service Analytics Market by Component

12.1.8.2.3 Canada Service Analytics Market by Deployment Type

12.1.8.2.4 Canada Service Analytics Market by Organization

12.1.8.2.5 Canada Service Analytics Market by Industry

12.1.8.3 Mexico Service Analytics Market

12.1.8.3.1 Mexico Service Analytics Market by Business Application

12.1.8.3.2 Mexico Service Analytics Market by Component

12.1.8.3.3 Mexico Service Analytics Market by Deployment Type

12.1.8.3.4 Mexico Service Analytics Market by Organization

12.1.8.3.5 Mexico Service Analytics Market by Industry

12.2. EUROPE

12.2.1 Europe Service Analytics Market Overview

12.2.2 Europe Service Analytics Market Forecasts and Analysis

12.2.3 Europe Service Analytics Market Forecasts and Analysis - By Business Application

12.2.4 Europe Service Analytics Market Forecasts and Analysis - By Component

12.2.5 Europe Service Analytics Market Forecasts and Analysis - By Deployment Type

12.2.6 Europe Service Analytics Market Forecasts and Analysis - By Organization

12.2.7 Europe Service Analytics Market Forecasts and Analysis - By Industry

12.2.8 Europe Service Analytics Market Forecasts and Analysis - By Countries

12.2.8.1 Germany Service Analytics Market

12.2.8.1.1 Germany Service Analytics Market by Business Application

12.2.8.1.2 Germany Service Analytics Market by Component

12.2.8.1.3 Germany Service Analytics Market by Deployment Type

12.2.8.1.4 Germany Service Analytics Market by Organization

12.2.8.1.5 Germany Service Analytics Market by Industry

12.2.8.2 France Service Analytics Market

12.2.8.2.1 France Service Analytics Market by Business Application

12.2.8.2.2 France Service Analytics Market by Component

12.2.8.2.3 France Service Analytics Market by Deployment Type

12.2.8.2.4 France Service Analytics Market by Organization

12.2.8.2.5 France Service Analytics Market by Industry

12.2.8.3 Italy Service Analytics Market

12.2.8.3.1 Italy Service Analytics Market by Business Application

12.2.8.3.2 Italy Service Analytics Market by Component

12.2.8.3.3 Italy Service Analytics Market by Deployment Type

12.2.8.3.4 Italy Service Analytics Market by Organization

12.2.8.3.5 Italy Service Analytics Market by Industry

12.2.8.4 United Kingdom Service Analytics Market

12.2.8.4.1 United Kingdom Service Analytics Market by Business Application

12.2.8.4.2 United Kingdom Service Analytics Market by Component

12.2.8.4.3 United Kingdom Service Analytics Market by Deployment Type

12.2.8.4.4 United Kingdom Service Analytics Market by Organization

12.2.8.4.5 United Kingdom Service Analytics Market by Industry

12.2.8.5 Russia Service Analytics Market

12.2.8.5.1 Russia Service Analytics Market by Business Application

12.2.8.5.2 Russia Service Analytics Market by Component

12.2.8.5.3 Russia Service Analytics Market by Deployment Type

12.2.8.5.4 Russia Service Analytics Market by Organization

12.2.8.5.5 Russia Service Analytics Market by Industry

12.3. ASIA-PACIFIC

12.3.1 Asia-Pacific Service Analytics Market Overview

12.3.2 Asia-Pacific Service Analytics Market Forecasts and Analysis

12.3.3 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Business Application

12.3.4 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Component

12.3.5 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Deployment Type

12.3.6 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Organization

12.3.7 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Industry

12.3.8 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Countries

12.3.8.1 Australia Service Analytics Market

12.3.8.1.1 Australia Service Analytics Market by Business Application

12.3.8.1.2 Australia Service Analytics Market by Component

12.3.8.1.3 Australia Service Analytics Market by Deployment Type

12.3.8.1.4 Australia Service Analytics Market by Organization

12.3.8.1.5 Australia Service Analytics Market by Industry

12.3.8.2 China Service Analytics Market

12.3.8.2.1 China Service Analytics Market by Business Application

12.3.8.2.2 China Service Analytics Market by Component

12.3.8.2.3 China Service Analytics Market by Deployment Type

12.3.8.2.4 China Service Analytics Market by Organization

12.3.8.2.5 China Service Analytics Market by Industry

12.3.8.3 India Service Analytics Market

12.3.8.3.1 India Service Analytics Market by Business Application

12.3.8.3.2 India Service Analytics Market by Component

12.3.8.3.3 India Service Analytics Market by Deployment Type

12.3.8.3.4 India Service Analytics Market by Organization

12.3.8.3.5 India Service Analytics Market by Industry

12.3.8.4 Japan Service Analytics Market

12.3.8.4.1 Japan Service Analytics Market by Business Application

12.3.8.4.2 Japan Service Analytics Market by Component

12.3.8.4.3 Japan Service Analytics Market by Deployment Type

12.3.8.4.4 Japan Service Analytics Market by Organization

12.3.8.4.5 Japan Service Analytics Market by Industry

12.3.8.5 South Korea Service Analytics Market

12.3.8.5.1 South Korea Service Analytics Market by Business Application

12.3.8.5.2 South Korea Service Analytics Market by Component

12.3.8.5.3 South Korea Service Analytics Market by Deployment Type

12.3.8.5.4 South Korea Service Analytics Market by Organization

12.3.8.5.5 South Korea Service Analytics Market by Industry

12.3.8.6 Rest of Asia-Pacific Service Analytics Market

12.3.8.6.1 Rest of Asia-Pacific Service Analytics Market by Business Application

12.3.8.6.2 Rest of Asia-Pacific Service Analytics Market by Component

12.3.8.6.3 Rest of Asia-Pacific Service Analytics Market by Deployment Type

12.3.8.6.4 Rest of Asia-Pacific Service Analytics Market by Organization

12.3.8.6.5 Rest of Asia-Pacific Service Analytics Market by Industry

12.4. MIDDLE EAST AND AFRICA

12.4.1 Middle East and Africa Service Analytics Market Overview

12.4.2 Middle East and Africa Service Analytics Market Forecasts and Analysis

12.4.3 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Business Application

12.4.4 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Component

12.4.5 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Deployment Type

12.4.6 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Organization

12.4.7 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Industry

12.4.8 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Countries

12.4.8.1 South Africa Service Analytics Market

12.4.8.1.1 South Africa Service Analytics Market by Business Application

12.4.8.1.2 South Africa Service Analytics Market by Component

12.4.8.1.3 South Africa Service Analytics Market by Deployment Type

12.4.8.1.4 South Africa Service Analytics Market by Organization

12.4.8.1.5 South Africa Service Analytics Market by Industry

12.4.8.2 Saudi Arabia Service Analytics Market

12.4.8.2.1 Saudi Arabia Service Analytics Market by Business Application

12.4.8.2.2 Saudi Arabia Service Analytics Market by Component

12.4.8.2.3 Saudi Arabia Service Analytics Market by Deployment Type

12.4.8.2.4 Saudi Arabia Service Analytics Market by Organization

12.4.8.2.5 Saudi Arabia Service Analytics Market by Industry

12.4.8.3 U.A.E Service Analytics Market

12.4.8.3.1 U.A.E Service Analytics Market by Business Application

12.4.8.3.2 U.A.E Service Analytics Market by Component

12.4.8.3.3 U.A.E Service Analytics Market by Deployment Type

12.4.8.3.4 U.A.E Service Analytics Market by Organization

12.4.8.3.5 U.A.E Service Analytics Market by Industry

12.4.8.4 Rest of Middle East and Africa Service Analytics Market

12.4.8.4.1 Rest of Middle East and Africa Service Analytics Market by Business Application

12.4.8.4.2 Rest of Middle East and Africa Service Analytics Market by Component

12.4.8.4.3 Rest of Middle East and Africa Service Analytics Market by Deployment Type

12.4.8.4.4 Rest of Middle East and Africa Service Analytics Market by Organization

12.4.8.4.5 Rest of Middle East and Africa Service Analytics Market by Industry

12.5. SOUTH AND CENTRAL AMERICA

12.5.1 South and Central America Service Analytics Market Overview

12.5.2 South and Central America Service Analytics Market Forecasts and Analysis

12.5.3 South and Central America Service Analytics Market Forecasts and Analysis - By Business Application

12.5.4 South and Central America Service Analytics Market Forecasts and Analysis - By Component

12.5.5 South and Central America Service Analytics Market Forecasts and Analysis - By Deployment Type

12.5.6 South and Central America Service Analytics Market Forecasts and Analysis - By Organization

12.5.7 South and Central America Service Analytics Market Forecasts and Analysis - By Industry

12.5.8 South and Central America Service Analytics Market Forecasts and Analysis - By Countries

12.5.8.1 Brazil Service Analytics Market

12.5.8.1.1 Brazil Service Analytics Market by Business Application

12.5.8.1.2 Brazil Service Analytics Market by Component

12.5.8.1.3 Brazil Service Analytics Market by Deployment Type

12.5.8.1.4 Brazil Service Analytics Market by Organization

12.5.8.1.5 Brazil Service Analytics Market by Industry

12.5.8.2 Argentina Service Analytics Market

12.5.8.2.1 Argentina Service Analytics Market by Business Application

12.5.8.2.2 Argentina Service Analytics Market by Component

12.5.8.2.3 Argentina Service Analytics Market by Deployment Type

12.5.8.2.4 Argentina Service Analytics Market by Organization

12.5.8.2.5 Argentina Service Analytics Market by Industry

12.5.8.3 Rest of South and Central America Service Analytics Market

12.5.8.3.1 Rest of South and Central America Service Analytics Market by Business Application

12.5.8.3.2 Rest of South and Central America Service Analytics Market by Component

12.5.8.3.3 Rest of South and Central America Service Analytics Market by Deployment Type

12.5.8.3.4 Rest of South and Central America Service Analytics Market by Organization

12.5.8.3.5 Rest of South and Central America Service Analytics Market by Industry

13. IMPACT OF COVID-19 PANDEMIC ON GLOBAL SERVICE ANALYTICS MARKET

13.1 North America

13.2 Europe

13.3 Asia-Pacific

13.4 Middle East and Africa

13.5 South and Central America

14. INDUSTRY LANDSCAPE

14.1. MERGERS AND ACQUISITIONS

14.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES

14.3. NEW PRODUCT LAUNCHES

14.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

15. SERVICE ANALYTICS MARKET, KEY COMPANY PROFILES

15.1. CIENA CORPORATION

15.1.1. Key Facts

15.1.2. Business Description

15.1.3. Products and Services

15.1.4. Financial Overview

15.1.5. SWOT Analysis

15.1.6. Key Developments

15.2. FIELD SQUARED

15.2.1. Key Facts

15.2.2. Business Description

15.2.3. Products and Services

15.2.4. Financial Overview

15.2.5. SWOT Analysis

15.2.6. Key Developments

15.3. MICROSOFT CORPORATION

15.3.1. Key Facts

15.3.2. Business Description

15.3.3. Products and Services

15.3.4. Financial Overview

15.3.5. SWOT Analysis

15.3.6. Key Developments

15.4. MICROSTRATEGY INCORPORATED

15.4.1. Key Facts

15.4.2. Business Description

15.4.3. Products and Services

15.4.4. Financial Overview

15.4.5. SWOT Analysis

15.4.6. Key Developments

15.5. ORACLE CORPORATION

15.5.1. Key Facts

15.5.2. Business Description

15.5.3. Products and Services

15.5.4. Financial Overview

15.5.5. SWOT Analysis

15.5.6. Key Developments

15.6. SALESFORCE.COM INC.

15.6.1. Key Facts

15.6.2. Business Description

15.6.3. Products and Services

15.6.4. Financial Overview

15.6.5. SWOT Analysis

15.6.6. Key Developments

15.7. SAP

15.7.1. Key Facts

15.7.2. Business Description

15.7.3. Products and Services

15.7.4. Financial Overview

15.7.5. SWOT Analysis

15.7.6. Key Developments

15.8. SAS INSTITUTE INC.

15.8.1. Key Facts

15.8.2. Business Description

15.8.3. Products and Services

15.8.4. Financial Overview

15.8.5. SWOT Analysis

15.8.6. Key Developments

15.9. SERVICENOW, INC.

15.9.1. Key Facts

15.9.2. Business Description

15.9.3. Products and Services

15.9.4. Financial Overview

15.9.5. SWOT Analysis

15.9.6. Key Developments

15.10. TABLEAU SOFTWARE, LLC.

15.10.1. Key Facts

15.10.2. Business Description

15.10.3. Products and Services

15.10.4. Financial Overview

15.10.5. SWOT Analysis

15.10.6. Key Developments

16. APPENDIX

16.1. ABOUT THE INSIGHT PARTNERS

16.2. GLOSSARY OF TERMS

The List of Companies

  1. Ciena Corporation
  2. Field Squared
  3. Microsoft Corporation
  4. MicroStrategy Incorporated
  5. Oracle Corporation
  6. salesforce.com Inc.
  7. SAP
  8. SAS Institute Inc.
  9. ServiceNow, Inc.
  10. TABLEAU SOFTWARE, LLC.
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