MARKET INTRODUCTIONService Analytics illustrates an act of collecting, transforming and analyzing the data which is being collected from the course of an action of an operation or service system in an organization to improve, increase and personalize a service which will be beneficial for both the supplier and the receiver. As the market is becoming more data-driven and this data helps the organization to connect with its customers for providing them a better service.MARKET DYNAMICSThe demand for actionable data in the market is expected to remain the dominant factor driving the need for Service Analytics. As off for customer satisfaction, there is a need for better client and customer interaction, which is giving rise to the Service Analytics market. Emergence and increasing usage of AI-Powered customer services in small and medium enterprises is expected to generate untapped growth opportunity for the Service Analytics market.MARKET SCOPEThe "Global Service Analytics Market Analysis to 2027" is a specialized and in-depth study of the Service Analytics industry with a special focus on the global market trend analysis. The report aims to provide an overview of Service Analytics market with detailed market segmentation by technology, type and geography. The global Service Analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Service Analytics market players and offers key trends and opportunities in the market.MARKET SEGMENTATIONThe global Service Analytics market is segmented on the basis of Business Application, Component, Deployment, Organization and Industry. Based on Business Application, the market is segmented into Customer Service Analytics, Field Service Analytics and IT Service Analytics. On the basis of the Component the market is segmented into Solution and Services. On the basis of the Deployment the market is segmented into On-Premises and Cloud. On the basis of the Organization the market is segmented into Large Enterprises and Small and Medium-Sized Enterprises. On the basis of the Industry the market is segmented into Banking Financial Services, and Insurance, Retail and Ecommerce, Healthcare, Government and Defense, Telecommunications, Manufacturing and Energy and Utilities.
REGIONAL FRAMEWORKThe report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Service Analytics market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Service Analytics market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.The report analyzes factors affecting Service Analytics market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Service Analytics market in these regions.
MARKET PLAYERSThe reports cover key developments in the Service Analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Service Analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for Service Analytics in the global market. Below mentioned is the list of few companies engaged in the Service Analytics market.The report also includes the profiles of key Service Analytics companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.- Microsoft
- Oracle
- salesforce.com Inc.
- SAP
- ServiceNow
- SAS Institute Inc.
- TABLEAU SOFTWARE
- MicroStrategy Incorporated
- ClickSoftware
- Centina
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Service Analytics Market - By Business Application
1.3.2 Service Analytics Market - By Component
1.3.3 Service Analytics Market - By Deployment Type
1.3.4 Service Analytics Market - By Organization
1.3.5 Service Analytics Market - By Industry
1.3.6 Service Analytics Market - By Region
1.3.6.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. SERVICE ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. SERVICE ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. SERVICE ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. SERVICE ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. SERVICE ANALYTICS - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - BUSINESS APPLICATION
7.1. OVERVIEW
7.2. BUSINESS APPLICATION MARKET FORECASTS AND ANALYSIS
7.3. CUSTOMER SERVICE ANALYTICS
7.3.1. Overview
7.3.2. Customer Service Analytics Market Forecast and Analysis
7.4. FIELD SERVICE ANALYTICS
7.4.1. Overview
7.4.2. Field Service Analytics Market Forecast and Analysis
7.5. IT SERVICE ANALYTICS
7.5.1. Overview
7.5.2. IT Service Analytics Market Forecast and Analysis
8. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
8.1. OVERVIEW
8.2. COMPONENT MARKET FORECASTS AND ANALYSIS
8.3. SOLUTION
8.3.1. Overview
8.3.2. Solution Market Forecast and Analysis
8.4. SERVICES
8.4.1. Overview
8.4.2. Services Market Forecast and Analysis
9. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
9.1. OVERVIEW
9.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
9.3. ON-PREMISES
9.3.1. Overview
9.3.2. On-Premises Market Forecast and Analysis
9.4. CLOUD
9.4.1. Overview
9.4.2. Cloud Market Forecast and Analysis
10. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - ORGANIZATION
10.1. OVERVIEW
10.2. ORGANIZATION MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMALL AND MEDIUM-SIZED ENTERPRISES
10.4.1. Overview
10.4.2. Small and Medium-Sized Enterprises Market Forecast and Analysis
11. SERVICE ANALYTICS MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY
11.1. OVERVIEW
11.2. INDUSTRY MARKET FORECASTS AND ANALYSIS
11.3. BANKING FINANCIAL SERVICES AND INSURANCE
11.3.1. Overview
11.3.2. Banking Financial services and insurance Market Forecast and Analysis
11.4. RETAIL AND ECOMMERCE
11.4.1. Overview
11.4.2. Retail and Ecommerce Market Forecast and Analysis
11.5. HEALTHCARE
11.5.1. Overview
11.5.2. Healthcare Market Forecast and Analysis
11.6. GOVERNMENT AND DEFENSE
11.6.1. Overview
11.6.2. Government and Defense Market Forecast and Analysis
11.7. TELECOMMUNICATIONS
11.7.1. Overview
11.7.2. Telecommunications Market Forecast and Analysis
11.8. MANUFACTURING
11.8.1. Overview
11.8.2. Manufacturing Market Forecast and Analysis
11.9. ENERGY AND UTILITIES
11.9.1. Overview
11.9.2. Energy and Utilities Market Forecast and Analysis
11.10. MANUFACTURING
11.10.1. Overview
11.10.2. Manufacturing Market Forecast and Analysis
11.11. ENERGY AND UTILITIES
11.11.1. Overview
11.11.2. Energy and Utilities Market Forecast and Analysis
12. SERVICE ANALYTICS MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Service Analytics Market Overview
12.1.2 North America Service Analytics Market Forecasts and Analysis
12.1.3 North America Service Analytics Market Forecasts and Analysis - By Business Application
12.1.4 North America Service Analytics Market Forecasts and Analysis - By Component
12.1.5 North America Service Analytics Market Forecasts and Analysis - By Deployment Type
12.1.6 North America Service Analytics Market Forecasts and Analysis - By Organization
12.1.7 North America Service Analytics Market Forecasts and Analysis - By Industry
12.1.8 North America Service Analytics Market Forecasts and Analysis - By Countries
12.1.8.1 United States Service Analytics Market
12.1.8.1.1 United States Service Analytics Market by Business Application
12.1.8.1.2 United States Service Analytics Market by Component
12.1.8.1.3 United States Service Analytics Market by Deployment Type
12.1.8.1.4 United States Service Analytics Market by Organization
12.1.8.1.5 United States Service Analytics Market by Industry
12.1.8.2 Canada Service Analytics Market
12.1.8.2.1 Canada Service Analytics Market by Business Application
12.1.8.2.2 Canada Service Analytics Market by Component
12.1.8.2.3 Canada Service Analytics Market by Deployment Type
12.1.8.2.4 Canada Service Analytics Market by Organization
12.1.8.2.5 Canada Service Analytics Market by Industry
12.1.8.3 Mexico Service Analytics Market
12.1.8.3.1 Mexico Service Analytics Market by Business Application
12.1.8.3.2 Mexico Service Analytics Market by Component
12.1.8.3.3 Mexico Service Analytics Market by Deployment Type
12.1.8.3.4 Mexico Service Analytics Market by Organization
12.1.8.3.5 Mexico Service Analytics Market by Industry
12.2. EUROPE
12.2.1 Europe Service Analytics Market Overview
12.2.2 Europe Service Analytics Market Forecasts and Analysis
12.2.3 Europe Service Analytics Market Forecasts and Analysis - By Business Application
12.2.4 Europe Service Analytics Market Forecasts and Analysis - By Component
12.2.5 Europe Service Analytics Market Forecasts and Analysis - By Deployment Type
12.2.6 Europe Service Analytics Market Forecasts and Analysis - By Organization
12.2.7 Europe Service Analytics Market Forecasts and Analysis - By Industry
12.2.8 Europe Service Analytics Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Service Analytics Market
12.2.8.1.1 Germany Service Analytics Market by Business Application
12.2.8.1.2 Germany Service Analytics Market by Component
12.2.8.1.3 Germany Service Analytics Market by Deployment Type
12.2.8.1.4 Germany Service Analytics Market by Organization
12.2.8.1.5 Germany Service Analytics Market by Industry
12.2.8.2 France Service Analytics Market
12.2.8.2.1 France Service Analytics Market by Business Application
12.2.8.2.2 France Service Analytics Market by Component
12.2.8.2.3 France Service Analytics Market by Deployment Type
12.2.8.2.4 France Service Analytics Market by Organization
12.2.8.2.5 France Service Analytics Market by Industry
12.2.8.3 Italy Service Analytics Market
12.2.8.3.1 Italy Service Analytics Market by Business Application
12.2.8.3.2 Italy Service Analytics Market by Component
12.2.8.3.3 Italy Service Analytics Market by Deployment Type
12.2.8.3.4 Italy Service Analytics Market by Organization
12.2.8.3.5 Italy Service Analytics Market by Industry
12.2.8.4 United Kingdom Service Analytics Market
12.2.8.4.1 United Kingdom Service Analytics Market by Business Application
12.2.8.4.2 United Kingdom Service Analytics Market by Component
12.2.8.4.3 United Kingdom Service Analytics Market by Deployment Type
12.2.8.4.4 United Kingdom Service Analytics Market by Organization
12.2.8.4.5 United Kingdom Service Analytics Market by Industry
12.2.8.5 Russia Service Analytics Market
12.2.8.5.1 Russia Service Analytics Market by Business Application
12.2.8.5.2 Russia Service Analytics Market by Component
12.2.8.5.3 Russia Service Analytics Market by Deployment Type
12.2.8.5.4 Russia Service Analytics Market by Organization
12.2.8.5.5 Russia Service Analytics Market by Industry
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Service Analytics Market Overview
12.3.2 Asia-Pacific Service Analytics Market Forecasts and Analysis
12.3.3 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Business Application
12.3.4 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Component
12.3.5 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Deployment Type
12.3.6 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Organization
12.3.7 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Industry
12.3.8 Asia-Pacific Service Analytics Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Service Analytics Market
12.3.8.1.1 Australia Service Analytics Market by Business Application
12.3.8.1.2 Australia Service Analytics Market by Component
12.3.8.1.3 Australia Service Analytics Market by Deployment Type
12.3.8.1.4 Australia Service Analytics Market by Organization
12.3.8.1.5 Australia Service Analytics Market by Industry
12.3.8.2 China Service Analytics Market
12.3.8.2.1 China Service Analytics Market by Business Application
12.3.8.2.2 China Service Analytics Market by Component
12.3.8.2.3 China Service Analytics Market by Deployment Type
12.3.8.2.4 China Service Analytics Market by Organization
12.3.8.2.5 China Service Analytics Market by Industry
12.3.8.3 India Service Analytics Market
12.3.8.3.1 India Service Analytics Market by Business Application
12.3.8.3.2 India Service Analytics Market by Component
12.3.8.3.3 India Service Analytics Market by Deployment Type
12.3.8.3.4 India Service Analytics Market by Organization
12.3.8.3.5 India Service Analytics Market by Industry
12.3.8.4 Japan Service Analytics Market
12.3.8.4.1 Japan Service Analytics Market by Business Application
12.3.8.4.2 Japan Service Analytics Market by Component
12.3.8.4.3 Japan Service Analytics Market by Deployment Type
12.3.8.4.4 Japan Service Analytics Market by Organization
12.3.8.4.5 Japan Service Analytics Market by Industry
12.3.8.5 South Korea Service Analytics Market
12.3.8.5.1 South Korea Service Analytics Market by Business Application
12.3.8.5.2 South Korea Service Analytics Market by Component
12.3.8.5.3 South Korea Service Analytics Market by Deployment Type
12.3.8.5.4 South Korea Service Analytics Market by Organization
12.3.8.5.5 South Korea Service Analytics Market by Industry
12.3.8.6 Rest of Asia-Pacific Service Analytics Market
12.3.8.6.1 Rest of Asia-Pacific Service Analytics Market by Business Application
12.3.8.6.2 Rest of Asia-Pacific Service Analytics Market by Component
12.3.8.6.3 Rest of Asia-Pacific Service Analytics Market by Deployment Type
12.3.8.6.4 Rest of Asia-Pacific Service Analytics Market by Organization
12.3.8.6.5 Rest of Asia-Pacific Service Analytics Market by Industry
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Service Analytics Market Overview
12.4.2 Middle East and Africa Service Analytics Market Forecasts and Analysis
12.4.3 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Business Application
12.4.4 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Component
12.4.5 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Deployment Type
12.4.6 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Organization
12.4.7 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Industry
12.4.8 Middle East and Africa Service Analytics Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Service Analytics Market
12.4.8.1.1 South Africa Service Analytics Market by Business Application
12.4.8.1.2 South Africa Service Analytics Market by Component
12.4.8.1.3 South Africa Service Analytics Market by Deployment Type
12.4.8.1.4 South Africa Service Analytics Market by Organization
12.4.8.1.5 South Africa Service Analytics Market by Industry
12.4.8.2 Saudi Arabia Service Analytics Market
12.4.8.2.1 Saudi Arabia Service Analytics Market by Business Application
12.4.8.2.2 Saudi Arabia Service Analytics Market by Component
12.4.8.2.3 Saudi Arabia Service Analytics Market by Deployment Type
12.4.8.2.4 Saudi Arabia Service Analytics Market by Organization
12.4.8.2.5 Saudi Arabia Service Analytics Market by Industry
12.4.8.3 U.A.E Service Analytics Market
12.4.8.3.1 U.A.E Service Analytics Market by Business Application
12.4.8.3.2 U.A.E Service Analytics Market by Component
12.4.8.3.3 U.A.E Service Analytics Market by Deployment Type
12.4.8.3.4 U.A.E Service Analytics Market by Organization
12.4.8.3.5 U.A.E Service Analytics Market by Industry
12.4.8.4 Rest of Middle East and Africa Service Analytics Market
12.4.8.4.1 Rest of Middle East and Africa Service Analytics Market by Business Application
12.4.8.4.2 Rest of Middle East and Africa Service Analytics Market by Component
12.4.8.4.3 Rest of Middle East and Africa Service Analytics Market by Deployment Type
12.4.8.4.4 Rest of Middle East and Africa Service Analytics Market by Organization
12.4.8.4.5 Rest of Middle East and Africa Service Analytics Market by Industry
12.5. SOUTH AND CENTRAL AMERICA
12.5.1 South and Central America Service Analytics Market Overview
12.5.2 South and Central America Service Analytics Market Forecasts and Analysis
12.5.3 South and Central America Service Analytics Market Forecasts and Analysis - By Business Application
12.5.4 South and Central America Service Analytics Market Forecasts and Analysis - By Component
12.5.5 South and Central America Service Analytics Market Forecasts and Analysis - By Deployment Type
12.5.6 South and Central America Service Analytics Market Forecasts and Analysis - By Organization
12.5.7 South and Central America Service Analytics Market Forecasts and Analysis - By Industry
12.5.8 South and Central America Service Analytics Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Service Analytics Market
12.5.8.1.1 Brazil Service Analytics Market by Business Application
12.5.8.1.2 Brazil Service Analytics Market by Component
12.5.8.1.3 Brazil Service Analytics Market by Deployment Type
12.5.8.1.4 Brazil Service Analytics Market by Organization
12.5.8.1.5 Brazil Service Analytics Market by Industry
12.5.8.2 Argentina Service Analytics Market
12.5.8.2.1 Argentina Service Analytics Market by Business Application
12.5.8.2.2 Argentina Service Analytics Market by Component
12.5.8.2.3 Argentina Service Analytics Market by Deployment Type
12.5.8.2.4 Argentina Service Analytics Market by Organization
12.5.8.2.5 Argentina Service Analytics Market by Industry
12.5.8.3 Rest of South and Central America Service Analytics Market
12.5.8.3.1 Rest of South and Central America Service Analytics Market by Business Application
12.5.8.3.2 Rest of South and Central America Service Analytics Market by Component
12.5.8.3.3 Rest of South and Central America Service Analytics Market by Deployment Type
12.5.8.3.4 Rest of South and Central America Service Analytics Market by Organization
12.5.8.3.5 Rest of South and Central America Service Analytics Market by Industry
13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14. SERVICE ANALYTICS MARKET, KEY COMPANY PROFILES
14.1. MICROSOFT
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. ORACLE
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. SALESFORCE.COM INC.
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. SAP
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. SERVICENOW
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. SAS INSTITUTE INC.
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. TABLEAU SOFTWARE
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. MICROSTRATEGY INCORPORATED
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. CLICKSOFTWARE
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. CENTINA
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments
15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies
1. Microsoft
2. Oracle
3. salesforce.com inc.
4. SAP
5. ServiceNow
6. SAS Institute Inc.
7. TABLEAU SOFTWARE
8. MicroStrategy Incorporated
9. ClickSoftware
10. Centina
