US Cloud PBX Market Outlook and Strategic Insights by 2027

The US cloud PBX market was valued at US$ 1,299.0 million in 2019 and is projected to reach US$ 3,262.0 million by 2027; it is expected to grow at a CAGR of 10.8% from 2020 to 2027.

The US is a developed country in terms of modern technology. The technological advancements have led to highly competitive markets in the US. Also, the US is one of the fastest growing country in terms of technological development. In the past five years, the country witnessed significant adoption of cloud-based technologies, which has resulted in growth of the cloud PBX market.

Impact of COVID-19 Pandemic on Cloud PBX Market

Due to the complete lockdown and ‘work from home’ trend in US have significantly demanded collaboration through online platforms. The cloud PBX market is gaining high traction during the coronavirus outbreak. In the given crisis, when the economies are falling down, the cloud PBX market is expected to rise. The demand is increasing due to the companies are working from a remote location. Coordination with the employees and availability of advanced telecommunication infrastructure is the key factor creating the demand for cloud PBX solution during the pandemic in US. Also, it is expected to witness high demand for communication platform due to the presence of a large number of SMEs in the country. Vendors are highly focused on tapping the market opportunities during the pandemic.

Cloud PBX Market Insights

Growing Demand for Effective Communication in Enterprises Driving Cloud PBX Market

The cloud PBX lays the foundation for technological advancements in organizations by synchronizing a wide range of communication and collaborations tools; also, they enable the organizations to integrate with their critical business applications at a broader level. With the help of unification of numerous locations amid a business firm, for instance, the unification of itinerant workers under a single congregated network, the IP telephony offers flexible and advanced features for the communication process.

The ability of the cloud PBX to provide its users with seamless connectivity across the globe with minimal disruptions enables the organizations to enhance their performance and elevate their profitability. Because an effective communication such as audio/video conference, and web conference is considered as a critical asset in business, implementation of telephony system that operates on internet, not only facilitates better and hassle-free communication but also reduces the cost of ownership, adding to the factor that has influenced demand growth and are expected to continue during the forecast period.

Enterprise Size-Based Market Insights

Based on enterprise size, the Cloud PBX market is segmented into small enterprises and medium. The medium enterprises segment led the US Cloud PBX market in 2019. The segment is expected to dominate the market during the forecast period. In the cloud-based deployment model, software is hosted on a third-party infrastructure and services are provided to end users via a network. Some of the major benefits of choosing cloud-based solutions include low CAPEX that a company would require in establishing new infrastructure and limited cost of new software licensing and new services. The cloud-based deployment of solutions helps companies to adopt pay-as-you-grow model and proving them benefits, such as high scalability, elasticity, and efficient metering of the services. Medium enterprises are considered as ideal customers of cloud PBX systems for a several reasons. One of the key reasons is the deployment of enterprise grade phone system features at lesser cost. Cloud PBX is budget friendly for medium enterprises as the companies are only required to pay monthly fee, which includes phone service, phone system applications, as well as equipment, instead of owning and maintaining own PBX system. Furthermore, cloud PBX offers online PBX management tools that enable the companies to make changes to the phone system without having to call the provider.

End User-Based Market Insights

Based on application, the Cloud PBX market is categorized into IT & Telecom, BFSI, healthcare, retail, manufacturing, and others. The IT & Telecom segment led the market in 2019 with the highest share and it is expected to continue its dominance during the forecast period. Currently, companies operating in IT and tech sector are facing immense competition. To remain competitive, these companies must have an ideal communication solution which is coordinated with their core business. With the help of Cloud PBX solution, these companies can strengthen the interaction between the staff and customers. As these solutions enable the staff to identify incoming calls of the customers. The lack of management of incoming leads results in losing prospective customers already in the contact phase. Also, simplicity is a vital factor when companies convert visitors to the website to actual leads. And when it comes to businesses active within the IT sector, this requirement is extra strong from the customers

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US Cloud PBX Market: Strategic Insights

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The players operating in the Cloud PBX market focus on strategies, such as mergers, acquisitions, product development, and market initiatives, to maintain their positions in the market. A few developments by key players are listed below:

In 2020, Cisco acquired BabbleLabs. This acquisition helped the company to enhance video meeting experience with noise removal and speech enhancement technology.

In 2018, 8x8, Inc. announced the availability of its next generation intelligent cloud solutions for featuring services including video conferencing, contact center, voice, and team messaging. The solution was developed through integrating contact center and unified communication environment, especially for large enterprise. The solutions are aimed especially for retail, healthcare, manufacturing, technology and utilities sectors.

Cloud PBX Market – by Enterprise Size

• Small Enterprises
• Medium Enterprises

Cloud PBX Market – by End User

• IT & Telecom
• BFSI
•  Healthcare
• Retail
• Manufacturing
•  Others

Company Profiles

• 3CX, inc
• 8X8, INC.
• AT&T Inc.
• Avaya Inc.
• Cisco Systems, Inc.
• COMCAST CORPORATION
• Microsoft Corporation
• RingCentral, Inc
• SORS Global
• Voyced Ltd 

US Cloud PBX Market Regional Insights

The regional trends and factors influencing the US Cloud PBX Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses US Cloud PBX Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

US Cloud PBX Market Report Scope

US Cloud PBX Market Players Density: Understanding Its Impact on Business Dynamics

The US Cloud PBX Market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the US Cloud PBX Market are:

1. 3CX, inc
2. 8X8, INC.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.

Disclaimer: The companies listed above are not ranked in any particular order.