基于(关键地区、市场参与者、规模和份额)的社交客户关系管理市场 – 到 2031 年的预测

  • Report Code : TIPRE00017059
  • Category : Technology, Media and Telecommunications
  • Status : Upcoming
  • No. of Pages : 150
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市场介绍

社交客户关系管理 (CRM) 的进步使其变得更快、更容易访问,并且还引入了有关业务分析的关键数据。社交 CRM 正在被企业采用作为其 CRM 软件系统中的附加渠道。社交CRM是指在传统CRM软件系统的基础上添加社交层。这些解决方案为企业提供了各种好处,包括更高的透明度、改进的业务想法和信息的交流、灵活性和性能。公司可以使用社交 CRM 来培养消费者参与度并提高其品牌在客户中的知名度。

市场动态

在当今的商业环境中,社交客户关系管理 (CRM) 解决方案越来越受到关注。随着社交媒体的出现,企业正在将社交媒体集成到CRM软件中,为社交CRM作为新渠道的出现铺平了大门。传统的 CRM 解决方案与社交客户关系管理市场解决方案中的社交媒体相结合,以提高企业的客户参与度。该解决方案为企业不断增长的 CRM 需求提供了一个社交平台,并在覆盖范围、实施和管理方面提供了灵活性。

市场范围

“到2028年全球社交客户关系管理市场分析”是对技术、媒体和电信行业的专门深入研究,特别关注全球市场趋势分析。社交客户关系管理市场报告旨在提供社交客户关系管理市场的概述,并按解决方案、应用程序、垂直行业、组织规模和地理位置进行详细的市场细分。全球社交客户关系管理市场预计在预测期内将出现高速增长。该报告提供了领先的社交客户关系管理市场参与者的市场状况的关键统计数据,并提供了市场的主要趋势和机会。

市场细分

全球社交客户关系管理市场根据解决方案、应用程序、垂直行业、组织规模进行细分。基于解决方案,社交客户关系管理市场细分为社交监控、社交映射、社交中间件、社交管理、社交测量。根据应用,社交客户关系管理市场分为营销、销售、客户支持和服务、其他。根据垂直行业,社交客户关系管理市场分为 BFSI、消费品和零售、能源和电力、医疗保健、石油和天然气、电信和 IT、汽车、政府、交通和物流等。根据组织规模,社交客户关系管理市场分为中小企业、大型企业。

区域框架

该报告提供了行业的详细概述,包括定性和定量信息。它提供了基于各个细分市场的全球社交客户关系管理市场的概述和预测。它还提供了2017年至2028年五个主要地区的市场规模和预测估计,即北美、欧洲、亚太地区(APAC)、中东和非洲(MEA)以及南美洲和中美洲。每个地区的社交客户关系管理市场随后按各自的国家和细分市场进行细分。该报告涵盖了全球18个国家以及该地区当前趋势和机遇的分析和预测。该报告从需求和供给两个方面分析了影响社会客户关系管理市场的因素,并进一步评估了预测期内影响市场的市场动态,即驱动因素、限制因素、机会和未来趋势。在评估了影响这些地区社交客户关系管理市场的政治、经济、社会和技术因素后,该报告还对北美、欧洲、亚太地区、中东和非洲以及中南美洲这五个地区进行了详尽的 PEST 分析。

市场参与者

这些报告涵盖了社交客户关系管理市场作为有机和无机增长战略的主要发展。许多公司都专注于有机增长战略,例如产品发布、产品批准以及专利和活动等其他战略。市场上出现的无机增长战略活动包括收购、伙伴关系和合作。这些活动为市场参与者扩大业务和客户群铺平了道路。随着全球市场对过滤产品的需求不断增长,社交客户关系管理市场的市场参与者预计未来将获得利润丰厚的增长机会。下面提到的是几家从事承销和评级软件市场的公司。该报告还包括承保和评级软件市场中主要公司的概况及其 SWOT 分析和市场策略。此外,该报告重点关注领先的行业参与者,提供公司简介、所提供的组件和服务、过去三年的财务信息、过去五年的关键发展等信息。
    • 强度组 •  Jive 软件 • 锂技术 • 微软公司 • 甲骨文•  Pegasystems • 问题反馈 •  Salesforce.com •  SAP SE •  SugarCRM
Insight 合作伙伴的专门研究和分析团队由经验丰富的专业人士组成,具有先进的统计专业知识,并在现有研究中提供各种定制选项。
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

The List of Companies

1.Attensity Group
2.Jive Software
3.Lithium Technologies
4.Microsoft Corporation
5.Oracle
6.Pegasystems
7.Questback
8.Salesforce.com
9.SAP SE
10.SugarCRM

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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