Social Customer Relationship Management Market 2028 Solution, Application, Verticals, Organization Size and Geography | The Insight Partners

Social Customer Relationship Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement); Application (Marketing, Sales, Customer Support and Service, Others); Verticals (BFSI, Consumer Goods and Retail, Energy and Power, Healthcare, Oil and Gas, Telecom and IT, Automotive, Government, Transportation and Logistics, Others); Organization Size (Small and Medium Enterprises, Large Enterprises) and Geography

Report Code: TIPRE00017059 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

MARKET INTRODUCTION

Social Customer Relationship Management (CRM) advancements have made it faster, more accessible, and have also brought in crucial data on business analytics. Social CRM is being adopted by businesses as an additional channel in their CRM software systems. Social CRM refers to the addition of a social layer to traditional CRM software systems. These solutions provide businesses various benefits, including more transparency, improved exchange of business ideas and information, flexibility, and performance. Companies can use social CRM to develop consumer engagement and boost their brand's visibility among customers.

MARKET DYNAMICS

In today's business environment, social Customer Relationship Management (CRM) solutions are gaining traction. With the advent of social media, businesses are integrating social media into CRM software, paving the door for social CRM to emerge as a new channel. Traditional CRM solutions are combined with social media in social customer relationship management market solutions to improve customer engagement for businesses. The solution offers a social platform for enterprises' growing CRM demands, as well as flexibility in terms of reach, implementation, and administration.

MARKET SCOPE

The "Global Social Customer Relationship Management Market Analysis To 2028" is a specialized and in-depth study of the technology, media, and telecommunication industry with a special focus on the global market trend analysis. The social customer relationship management market report aims to provide an overview of the social customer relationship management market with detailed market segmentation by solution, application, verticals, organization size, and geography. The global social customer relationship management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading social customer relationship management market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global social customer relationship management market is segmented based on solution, application, verticals, organization size. Based on solution, the social customer relationship management market is segmented into social monitoring, social mapping, social middleware, social management, social measurement. Based on application, the social customer relationship management market is segmented into marketing, sales, customer support and service, others. Based on verticals, the social customer relationship management market is segmented into BFSI, consumer goods and retail, energy and power, healthcare, oil and gas, telecom and IT, automotive, government, transportation and logistics, others. Based on organization size, the social customer relationship management market is segmented into small and medium enterprises, large enterprises.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global social customer relationship management market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2028 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The social customer relationship management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the social customer relationship management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the social customer relationship management market in these regions.



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MARKET PLAYERS


The reports cover key developments in the social customer relationship management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from social customer relationship management market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the underwriting and rating software market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the underwriting and rating software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Attensity Group
  •   Jive Software
  •   Lithium Technologies
  •   Microsoft Corporation
  •   Oracle
  •   Pegasystems
  •   Questback
  •   Salesforce.com
  •   SAP SE
  •   SugarCRM
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.   INTRODUCTION
1.1.   SCOPE OF THE STUDY
1.2.   THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.   MARKET SEGMENTATION
1.3.1   Social Customer Relationship Management Market - By Solution
1.3.2   Social Customer Relationship Management Market - By Application
1.3.3   Social Customer Relationship Management Market - By Verticals
1.3.4   Social Customer Relationship Management Market - By Organization Size
1.3.5   Social Customer Relationship Management Market - By Region
1.3.5.1   By Country

2.   KEY TAKEAWAYS

3.   RESEARCH METHODOLOGY

4.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET LANDSCAPE
4.1.   OVERVIEW
4.2.   PORTER'S FIVE FORCES ANALYSIS
4.2.1   Bargaining Power of Buyers
4.2.1   Bargaining Power of Suppliers
4.2.1   Threat of Substitute
4.2.1   Threat of New Entrants
4.2.1   Competitive Rivalry
4.3.   ECOSYSTEM ANALYSIS
4.4.   EXPERT OPINIONS

5.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1.   KEY MARKET DRIVERS
5.2.   KEY MARKET RESTRAINTS
5.3.   KEY MARKET OPPORTUNITIES
5.4.   FUTURE TRENDS
5.5.   IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3.   MARKET POSITIONING/MARKET SHARE

7.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
7.1.   OVERVIEW
7.2.   SOLUTION MARKET FORECASTS AND ANALYSIS
7.3.   SOCIAL MONITORING
7.3.1.   Overview
7.3.2.   Social Monitoring Market Forecast and Analysis
7.4.   SOCIAL MAPPING
7.4.1.   Overview
7.4.2.   Social Mapping Market Forecast and Analysis
7.5.   SOCIAL MIDDLEWARE
7.5.1.   Overview
7.5.2.   Social Middleware Market Forecast and Analysis
7.6.   SOCIAL MANAGEMENT
7.6.1.   Overview
7.6.2.   Social Management Market Forecast and Analysis
7.7.   SOCIAL MEASUREMENT
7.7.1.   Overview
7.7.2.   Social Measurement Market Forecast and Analysis
8.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
8.1.   OVERVIEW
8.2.   APPLICATION MARKET FORECASTS AND ANALYSIS
8.3.   MARKETING
8.3.1.   Overview
8.3.2.   Marketing Market Forecast and Analysis
8.4.   SALES
8.4.1.   Overview
8.4.2.   Sales Market Forecast and Analysis
8.5.   CUSTOMER SUPPORT AND SERVICE
8.5.1.   Overview
8.5.2.   Customer Support and Service Market Forecast and Analysis
8.6.   OTHERS
8.6.1.   Overview
8.6.2.   Others Market Forecast and Analysis
9.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - VERTICALS
9.1.   OVERVIEW
9.2.   VERTICALS MARKET FORECASTS AND ANALYSIS
9.3.   BFSI
9.3.1.   Overview
9.3.2.   BFSI Market Forecast and Analysis
9.4.   CONSUMER GOODS AND RETAIL
9.4.1.   Overview
9.4.2.   Consumer Goods and Retail Market Forecast and Analysis
9.5.   ENERGY AND POWER
9.5.1.   Overview
9.5.2.   Energy and Power Market Forecast and Analysis
9.6.   HEALTHCARE
9.6.1.   Overview
9.6.2.   Healthcare Market Forecast and Analysis
9.7.   OIL AND GAS
9.7.1.   Overview
9.7.2.   Oil and Gas Market Forecast and Analysis
9.8.   TELECOM AND IT
9.8.1.   Overview
9.8.2.   Telecom and IT Market Forecast and Analysis
9.9.   AUTOMOTIVE
9.9.1.   Overview
9.9.2.   Automotive Market Forecast and Analysis
9.10.   GOVERNMENT
9.10.1.   Overview
9.10.2.   Government Market Forecast and Analysis
9.11.   TRANSPORTATION AND LOGISTICS
9.11.1.   Overview
9.11.2.   Transportation and Logistics Market Forecast and Analysis
9.12.   OTHERS
9.12.1.   Overview
9.12.2.   Others Market Forecast and Analysis
10.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
10.1.   OVERVIEW
10.2.   ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
10.3.   SMALL AND MEDIUM ENTERPRISES
10.3.1.   Overview
10.3.2.   Small and Medium Enterprises Market Forecast and Analysis
10.4.   LARGE ENTERPRISES
10.4.1.   Overview
10.4.2.   Large Enterprises Market Forecast and Analysis

11.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1.   NORTH AMERICA
11.1.1   North America Social Customer Relationship Management Market Overview
11.1.2   North America Social Customer Relationship Management Market Forecasts and Analysis
11.1.3   North America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.1.4   North America Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.1.5   North America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.1.6   North America Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.1.7   North America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.1.7.1   United States Social Customer Relationship Management Market
11.1.7.1.1   United States Social Customer Relationship Management Market by Solution
11.1.7.1.2   United States Social Customer Relationship Management Market by Application
11.1.7.1.3   United States Social Customer Relationship Management Market by Verticals
11.1.7.1.4   United States Social Customer Relationship Management Market by Organization Size
11.1.7.2   Canada Social Customer Relationship Management Market
11.1.7.2.1   Canada Social Customer Relationship Management Market by Solution
11.1.7.2.2   Canada Social Customer Relationship Management Market by Application
11.1.7.2.3   Canada Social Customer Relationship Management Market by Verticals
11.1.7.2.4   Canada Social Customer Relationship Management Market by Organization Size
11.1.7.3   Mexico Social Customer Relationship Management Market
11.1.7.3.1   Mexico Social Customer Relationship Management Market by Solution
11.1.7.3.2   Mexico Social Customer Relationship Management Market by Application
11.1.7.3.3   Mexico Social Customer Relationship Management Market by Verticals
11.1.7.3.4   Mexico Social Customer Relationship Management Market by Organization Size
11.2.   EUROPE
11.2.1   Europe Social Customer Relationship Management Market Overview
11.2.2   Europe Social Customer Relationship Management Market Forecasts and Analysis
11.2.3   Europe Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.2.4   Europe Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.2.5   Europe Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.2.6   Europe Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.2.7   Europe Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.2.7.1   Germany Social Customer Relationship Management Market
11.2.7.1.1   Germany Social Customer Relationship Management Market by Solution
11.2.7.1.2   Germany Social Customer Relationship Management Market by Application
11.2.7.1.3   Germany Social Customer Relationship Management Market by Verticals
11.2.7.1.4   Germany Social Customer Relationship Management Market by Organization Size
11.2.7.2   France Social Customer Relationship Management Market
11.2.7.2.1   France Social Customer Relationship Management Market by Solution
11.2.7.2.2   France Social Customer Relationship Management Market by Application
11.2.7.2.3   France Social Customer Relationship Management Market by Verticals
11.2.7.2.4   France Social Customer Relationship Management Market by Organization Size
11.2.7.3   Italy Social Customer Relationship Management Market
11.2.7.3.1   Italy Social Customer Relationship Management Market by Solution
11.2.7.3.2   Italy Social Customer Relationship Management Market by Application
11.2.7.3.3   Italy Social Customer Relationship Management Market by Verticals
11.2.7.3.4   Italy Social Customer Relationship Management Market by Organization Size
11.2.7.4   United Kingdom Social Customer Relationship Management Market
11.2.7.4.1   United Kingdom Social Customer Relationship Management Market by Solution
11.2.7.4.2   United Kingdom Social Customer Relationship Management Market by Application
11.2.7.4.3   United Kingdom Social Customer Relationship Management Market by Verticals
11.2.7.4.4   United Kingdom Social Customer Relationship Management Market by Organization Size
11.2.7.5   Russia Social Customer Relationship Management Market
11.2.7.5.1   Russia Social Customer Relationship Management Market by Solution
11.2.7.5.2   Russia Social Customer Relationship Management Market by Application
11.2.7.5.3   Russia Social Customer Relationship Management Market by Verticals
11.2.7.5.4   Russia Social Customer Relationship Management Market by Organization Size
11.2.7.6   Rest of Europe Social Customer Relationship Management Market
11.2.7.6.1   Rest of Europe Social Customer Relationship Management Market by Solution
11.2.7.6.2   Rest of Europe Social Customer Relationship Management Market by Application
11.2.7.6.3   Rest of Europe Social Customer Relationship Management Market by Verticals
11.2.7.6.4   Rest of Europe Social Customer Relationship Management Market by Organization Size
11.3.   ASIA-PACIFIC
11.3.1   Asia-Pacific Social Customer Relationship Management Market Overview
11.3.2   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis
11.3.3   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.3.4   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.3.5   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.3.6   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.3.7   Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.3.7.1   Australia Social Customer Relationship Management Market
11.3.7.1.1   Australia Social Customer Relationship Management Market by Solution
11.3.7.1.2   Australia Social Customer Relationship Management Market by Application
11.3.7.1.3   Australia Social Customer Relationship Management Market by Verticals
11.3.7.1.4   Australia Social Customer Relationship Management Market by Organization Size
11.3.7.2   China Social Customer Relationship Management Market
11.3.7.2.1   China Social Customer Relationship Management Market by Solution
11.3.7.2.2   China Social Customer Relationship Management Market by Application
11.3.7.2.3   China Social Customer Relationship Management Market by Verticals
11.3.7.2.4   China Social Customer Relationship Management Market by Organization Size
11.3.7.3   India Social Customer Relationship Management Market
11.3.7.3.1   India Social Customer Relationship Management Market by Solution
11.3.7.3.2   India Social Customer Relationship Management Market by Application
11.3.7.3.3   India Social Customer Relationship Management Market by Verticals
11.3.7.3.4   India Social Customer Relationship Management Market by Organization Size
11.3.7.4   Japan Social Customer Relationship Management Market
11.3.7.4.1   Japan Social Customer Relationship Management Market by Solution
11.3.7.4.2   Japan Social Customer Relationship Management Market by Application
11.3.7.4.3   Japan Social Customer Relationship Management Market by Verticals
11.3.7.4.4   Japan Social Customer Relationship Management Market by Organization Size
11.3.7.5   South Korea Social Customer Relationship Management Market
11.3.7.5.1   South Korea Social Customer Relationship Management Market by Solution
11.3.7.5.2   South Korea Social Customer Relationship Management Market by Application
11.3.7.5.3   South Korea Social Customer Relationship Management Market by Verticals
11.3.7.5.4   South Korea Social Customer Relationship Management Market by Organization Size
11.3.7.6   Rest of Asia-Pacific Social Customer Relationship Management Market
11.3.7.6.1   Rest of Asia-Pacific Social Customer Relationship Management Market by Solution
11.3.7.6.2   Rest of Asia-Pacific Social Customer Relationship Management Market by Application
11.3.7.6.3   Rest of Asia-Pacific Social Customer Relationship Management Market by Verticals
11.3.7.6.4   Rest of Asia-Pacific Social Customer Relationship Management Market by Organization Size
11.4.   MIDDLE EAST AND AFRICA
11.4.1   Middle East and Africa Social Customer Relationship Management Market Overview
11.4.2   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis
11.4.3   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.4.4   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.4.5   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.4.6   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.4.7   Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.4.7.1   South Africa Social Customer Relationship Management Market
11.4.7.1.1   South Africa Social Customer Relationship Management Market by Solution
11.4.7.1.2   South Africa Social Customer Relationship Management Market by Application
11.4.7.1.3   South Africa Social Customer Relationship Management Market by Verticals
11.4.7.1.4   South Africa Social Customer Relationship Management Market by Organization Size
11.4.7.2   Saudi Arabia Social Customer Relationship Management Market
11.4.7.2.1   Saudi Arabia Social Customer Relationship Management Market by Solution
11.4.7.2.2   Saudi Arabia Social Customer Relationship Management Market by Application
11.4.7.2.3   Saudi Arabia Social Customer Relationship Management Market by Verticals
11.4.7.2.4   Saudi Arabia Social Customer Relationship Management Market by Organization Size
11.4.7.3   U.A.E Social Customer Relationship Management Market
11.4.7.3.1   U.A.E Social Customer Relationship Management Market by Solution
11.4.7.3.2   U.A.E Social Customer Relationship Management Market by Application
11.4.7.3.3   U.A.E Social Customer Relationship Management Market by Verticals
11.4.7.3.4   U.A.E Social Customer Relationship Management Market by Organization Size
11.4.7.4   Rest of Middle East and Africa Social Customer Relationship Management Market
11.4.7.4.1   Rest of Middle East and Africa Social Customer Relationship Management Market by Solution
11.4.7.4.2   Rest of Middle East and Africa Social Customer Relationship Management Market by Application
11.4.7.4.3   Rest of Middle East and Africa Social Customer Relationship Management Market by Verticals
11.4.7.4.4   Rest of Middle East and Africa Social Customer Relationship Management Market by Organization Size
11.5.   SOUTH AND CENTRAL AMERICA
11.5.1   South and Central America Social Customer Relationship Management Market Overview
11.5.2   South and Central America Social Customer Relationship Management Market Forecasts and Analysis
11.5.3   South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.5.4   South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.5.5   South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.5.6   South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.5.7   South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.5.7.1   Brazil Social Customer Relationship Management Market
11.5.7.1.1   Brazil Social Customer Relationship Management Market by Solution
11.5.7.1.2   Brazil Social Customer Relationship Management Market by Application
11.5.7.1.3   Brazil Social Customer Relationship Management Market by Verticals
11.5.7.1.4   Brazil Social Customer Relationship Management Market by Organization Size
11.5.7.2   Argentina Social Customer Relationship Management Market
11.5.7.2.1   Argentina Social Customer Relationship Management Market by Solution
11.5.7.2.2   Argentina Social Customer Relationship Management Market by Application
11.5.7.2.3   Argentina Social Customer Relationship Management Market by Verticals
11.5.7.2.4   Argentina Social Customer Relationship Management Market by Organization Size
11.5.7.3   Rest of South and Central America Social Customer Relationship Management Market
11.5.7.3.1   Rest of South and Central America Social Customer Relationship Management Market by Solution
11.5.7.3.2   Rest of South and Central America Social Customer Relationship Management Market by Application
11.5.7.3.3   Rest of South and Central America Social Customer Relationship Management Market by Verticals
11.5.7.3.4   Rest of South and Central America Social Customer Relationship Management Market by Organization Size

12.   INDUSTRY LANDSCAPE
12.1.   MERGERS AND ACQUISITIONS
12.2.   AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3.   NEW PRODUCT LAUNCHES
12.4.   EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13.   SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1.   ATTENSITY GROUP
13.1.1.   Key Facts
13.1.2.   Business Description
13.1.3.   Products and Services
13.1.4.   Financial Overview
13.1.5.   SWOT Analysis
13.1.6.   Key Developments
13.2.   JIVE SOFTWARE
13.2.1.   Key Facts
13.2.2.   Business Description
13.2.3.   Products and Services
13.2.4.   Financial Overview
13.2.5.   SWOT Analysis
13.2.6.   Key Developments
13.3.   LITHIUM TECHNOLOGIES
13.3.1.   Key Facts
13.3.2.   Business Description
13.3.3.   Products and Services
13.3.4.   Financial Overview
13.3.5.   SWOT Analysis
13.3.6.   Key Developments
13.4.   MICROSOFT CORPORATION
13.4.1.   Key Facts
13.4.2.   Business Description
13.4.3.   Products and Services
13.4.4.   Financial Overview
13.4.5.   SWOT Analysis
13.4.6.   Key Developments
13.5.   ORACLE
13.5.1.   Key Facts
13.5.2.   Business Description
13.5.3.   Products and Services
13.5.4.   Financial Overview
13.5.5.   SWOT Analysis
13.5.6.   Key Developments
13.6.   PEGASYSTEMS
13.6.1.   Key Facts
13.6.2.   Business Description
13.6.3.   Products and Services
13.6.4.   Financial Overview
13.6.5.   SWOT Analysis
13.6.6.   Key Developments
13.7.   QUESTBACK
13.7.1.   Key Facts
13.7.2.   Business Description
13.7.3.   Products and Services
13.7.4.   Financial Overview
13.7.5.   SWOT Analysis
13.7.6.   Key Developments
13.8.   SALESFORCE.COM
13.8.1.   Key Facts
13.8.2.   Business Description
13.8.3.   Products and Services
13.8.4.   Financial Overview
13.8.5.   SWOT Analysis
13.8.6.   Key Developments
13.9.   SAP SE
13.9.1.   Key Facts
13.9.2.   Business Description
13.9.3.   Products and Services
13.9.4.   Financial Overview
13.9.5.   SWOT Analysis
13.9.6.   Key Developments
13.10.   SUGARCRM
13.10.1.   Key Facts
13.10.2.   Business Description
13.10.3.   Products and Services
13.10.4.   Financial Overview
13.10.5.   SWOT Analysis
13.10.6.   Key Developments

14.   APPENDIX
14.1.   ABOUT THE INSIGHT PARTNERS
14.2.   GLOSSARY OF TERMS
The List of Companies

1.Attensity Group
2.Jive Software
3.Lithium Technologies
4.Microsoft Corporation
5.Oracle
6.Pegasystems
7.Questback
8.Salesforce.com
9.SAP SE
10.SugarCRM
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