Social Customer Relationship Management Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Solution (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement); Application (Marketing, Sales, Customer Support and Service, Others); Verticals (BFSI, Consumer Goods and Retail, Energy and Power, Healthcare, Oil and Gas, Telecom and IT, Others) and Geography

Report Code: TIPRE00017059 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION

Advancements in social customer relationship management (CRM) have created it faster, reachable and have also carried in important information on the business analytics. Enterprises are implementing social CRM as an additional channel in the total CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these tools offer enterprises with many advantages including better communication of business ideas and information, increased transparency, flexibility and performance. Social CRM supports companies to establish customer engagements and enhance their brand presence among customers.

MARKET DYNAMICS

The research report focuses on current market trends, opportunities, future potentials of the market, and competition in the global Social customer relationship management market. The study also provides market insights and analysis of the Social customer relationship management market, highlighting the technological market trends, adoption rate, market dynamics, and competitive analysis of the major players in the industry.

MARKET SCOPE

The "Global Social Customer Relationship Management Market Analysis to 2027" is a specialized and in-depth study of the Social customer relationship management industry with a special focus on the global market trend analysis. The report aims to provide an overview of Social customer relationship management market with detailed market segmentation by solution, application, verticals, and geography. The global Social customer relationship management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Social customer relationship management market players and offers trends and opportunities in the market.

MARKET SEGMENTATION

The global Social customer relationship management market is segmented on the basis of solution, application, verticals. Based on solution, the Social customer relationship management market is segmented as social monitoring, social mapping, social middleware, social management, and social measurement. On the basis of application, the market is segmented as marketing, sales, customer support and service, and others. Further, based on vertical, the Social customer relationship management market is segmented as BFSI, consumer goods and retail, energy and power, healthcare, oil and gas, telecom and IT, and others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global Social customer relationship management market based on various segments. it also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Social customer relationship management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of various countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting Social customer relationship management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for the Social customer relationship management market for each region.



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MARKET PLAYERS


The reports cover key developments in the Social customer relationship management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market payers from Social customer relationship management market are anticipated to lucrative growth opportunities in the future with the rising demand for Social customer relationship management in the global market. Below mentioned is the list of few companies engaged in the Social customer relationship management market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last three years, key development in the past five years.

  •   Attensity Group
  •   Jive Software
  •   Lithium Technologies
  •   Microsoft Corporation
  •   Oracle
  •   Pegasystems
  •   Questback
  •   Salesforce.com
  •   SAP SE
  •   SugarCRM

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Social Customer Relationship Management Market - By Solution
1.3.2Social Customer Relationship Management Market - By Application
1.3.3Social Customer Relationship Management Market - By Verticals
1.3.4Social Customer Relationship Management Market - By Region
1.3.4.1By Country

2.KEY TAKEAWAYS

3.RESEARCH METHODOLOGY

4.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS

5.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2027
6.3.MARKET POSITIONING/MARKET SHARE

7.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - SOLUTION
7.1.OVERVIEW
7.2.SOLUTION MARKET FORECASTS AND ANALYSIS
7.3.SOCIAL MONITORING
7.3.1.Overview
7.3.2.Social Monitoring Market Forecast and Analysis
7.4.SOCIAL MAPPING
7.4.1.Overview
7.4.2.Social Mapping Market Forecast and Analysis
7.5.SOCIAL MIDDLEWARE
7.5.1.Overview
7.5.2.Social Middleware Market Forecast and Analysis
7.6.SOCIAL MANAGEMENT
7.6.1.Overview
7.6.2.Social Management Market Forecast and Analysis
7.7.SOCIAL MEASUREMENT
7.7.1.Overview
7.7.2.Social Measurement Market Forecast and Analysis
8.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - APPLICATION
8.1.OVERVIEW
8.2.APPLICATION MARKET FORECASTS AND ANALYSIS
8.3.MARKETING
8.3.1.Overview
8.3.2.Marketing Market Forecast and Analysis
8.4.SALES
8.4.1.Overview
8.4.2.Sales Market Forecast and Analysis
8.5.CUSTOMER SUPPORT AND SERVICE
8.5.1.Overview
8.5.2.Customer Support and Service Market Forecast and Analysis
8.6.OTHERS
8.6.1.Overview
8.6.2.Others Market Forecast and Analysis
9.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - VERTICALS
9.1.OVERVIEW
9.2.VERTICALS MARKET FORECASTS AND ANALYSIS
9.3.BFSI
9.3.1.Overview
9.3.2.BFSI Market Forecast and Analysis
9.4.CONSUMER GOODS AND RETAIL
9.4.1.Overview
9.4.2.Consumer Goods and Retail Market Forecast and Analysis
9.5.ENERGY AND POWER
9.5.1.Overview
9.5.2.Energy and Power Market Forecast and Analysis
9.6.HEALTHCARE
9.6.1.Overview
9.6.2.Healthcare Market Forecast and Analysis
9.7.OIL AND GAS
9.7.1.Overview
9.7.2.Oil and Gas Market Forecast and Analysis
9.8.TELECOM AND IT
9.8.1.Overview
9.8.2.Telecom and IT Market Forecast and Analysis
9.9.OTHERS
9.9.1.Overview
9.9.2.Others Market Forecast and Analysis

10.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1.NORTH AMERICA
10.1.1North America Social Customer Relationship Management Market Overview
10.1.2North America Social Customer Relationship Management Market Forecasts and Analysis
10.1.3North America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
10.1.4North America Social Customer Relationship Management Market Forecasts and Analysis - By Application
10.1.5North America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
10.1.6North America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
10.1.6.1United States Social Customer Relationship Management Market
10.1.6.1.1United States Social Customer Relationship Management Market by Solution
10.1.6.1.2United States Social Customer Relationship Management Market by Application
10.1.6.1.3United States Social Customer Relationship Management Market by Verticals
10.1.6.2Canada Social Customer Relationship Management Market
10.1.6.2.1Canada Social Customer Relationship Management Market by Solution
10.1.6.2.2Canada Social Customer Relationship Management Market by Application
10.1.6.2.3Canada Social Customer Relationship Management Market by Verticals
10.1.6.3Mexico Social Customer Relationship Management Market
10.1.6.3.1Mexico Social Customer Relationship Management Market by Solution
10.1.6.3.2Mexico Social Customer Relationship Management Market by Application
10.1.6.3.3Mexico Social Customer Relationship Management Market by Verticals
10.2.EUROPE
10.2.1Europe Social Customer Relationship Management Market Overview
10.2.2Europe Social Customer Relationship Management Market Forecasts and Analysis
10.2.3Europe Social Customer Relationship Management Market Forecasts and Analysis - By Solution
10.2.4Europe Social Customer Relationship Management Market Forecasts and Analysis - By Application
10.2.5Europe Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
10.2.6Europe Social Customer Relationship Management Market Forecasts and Analysis - By Countries
10.2.6.1Germany Social Customer Relationship Management Market
10.2.6.1.1Germany Social Customer Relationship Management Market by Solution
10.2.6.1.2Germany Social Customer Relationship Management Market by Application
10.2.6.1.3Germany Social Customer Relationship Management Market by Verticals
10.2.6.2France Social Customer Relationship Management Market
10.2.6.2.1France Social Customer Relationship Management Market by Solution
10.2.6.2.2France Social Customer Relationship Management Market by Application
10.2.6.2.3France Social Customer Relationship Management Market by Verticals
10.2.6.3Italy Social Customer Relationship Management Market
10.2.6.3.1Italy Social Customer Relationship Management Market by Solution
10.2.6.3.2Italy Social Customer Relationship Management Market by Application
10.2.6.3.3Italy Social Customer Relationship Management Market by Verticals
10.2.6.4United Kingdom Social Customer Relationship Management Market
10.2.6.4.1United Kingdom Social Customer Relationship Management Market by Solution
10.2.6.4.2United Kingdom Social Customer Relationship Management Market by Application
10.2.6.4.3United Kingdom Social Customer Relationship Management Market by Verticals
10.2.6.5Russia Social Customer Relationship Management Market
10.2.6.5.1Russia Social Customer Relationship Management Market by Solution
10.2.6.5.2Russia Social Customer Relationship Management Market by Application
10.2.6.5.3Russia Social Customer Relationship Management Market by Verticals
10.2.6.6Rest of Europe Social Customer Relationship Management Market
10.2.6.6.1Rest of Europe Social Customer Relationship Management Market by Solution
10.2.6.6.2Rest of Europe Social Customer Relationship Management Market by Application
10.2.6.6.3Rest of Europe Social Customer Relationship Management Market by Verticals
10.3.ASIA-PACIFIC
10.3.1Asia-Pacific Social Customer Relationship Management Market Overview
10.3.2Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis
10.3.3Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Solution
10.3.4Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Application
10.3.5Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
10.3.6Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Countries
10.3.6.1Australia Social Customer Relationship Management Market
10.3.6.1.1Australia Social Customer Relationship Management Market by Solution
10.3.6.1.2Australia Social Customer Relationship Management Market by Application
10.3.6.1.3Australia Social Customer Relationship Management Market by Verticals
10.3.6.2China Social Customer Relationship Management Market
10.3.6.2.1China Social Customer Relationship Management Market by Solution
10.3.6.2.2China Social Customer Relationship Management Market by Application
10.3.6.2.3China Social Customer Relationship Management Market by Verticals
10.3.6.3India Social Customer Relationship Management Market
10.3.6.3.1India Social Customer Relationship Management Market by Solution
10.3.6.3.2India Social Customer Relationship Management Market by Application
10.3.6.3.3India Social Customer Relationship Management Market by Verticals
10.3.6.4Japan Social Customer Relationship Management Market
10.3.6.4.1Japan Social Customer Relationship Management Market by Solution
10.3.6.4.2Japan Social Customer Relationship Management Market by Application
10.3.6.4.3Japan Social Customer Relationship Management Market by Verticals
10.3.6.5South Korea Social Customer Relationship Management Market
10.3.6.5.1South Korea Social Customer Relationship Management Market by Solution
10.3.6.5.2South Korea Social Customer Relationship Management Market by Application
10.3.6.5.3South Korea Social Customer Relationship Management Market by Verticals
10.3.6.6Rest of Asia-Pacific Social Customer Relationship Management Market
10.3.6.6.1Rest of Asia-Pacific Social Customer Relationship Management Market by Solution
10.3.6.6.2Rest of Asia-Pacific Social Customer Relationship Management Market by Application
10.3.6.6.3Rest of Asia-Pacific Social Customer Relationship Management Market by Verticals
10.4.MIDDLE EAST AND AFRICA
10.4.1Middle East and Africa Social Customer Relationship Management Market Overview
10.4.2Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis
10.4.3Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Solution
10.4.4Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Application
10.4.5Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
10.4.6Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Countries
10.4.6.1South Africa Social Customer Relationship Management Market
10.4.6.1.1South Africa Social Customer Relationship Management Market by Solution
10.4.6.1.2South Africa Social Customer Relationship Management Market by Application
10.4.6.1.3South Africa Social Customer Relationship Management Market by Verticals
10.4.6.2Saudi Arabia Social Customer Relationship Management Market
10.4.6.2.1Saudi Arabia Social Customer Relationship Management Market by Solution
10.4.6.2.2Saudi Arabia Social Customer Relationship Management Market by Application
10.4.6.2.3Saudi Arabia Social Customer Relationship Management Market by Verticals
10.4.6.3U.A.E Social Customer Relationship Management Market
10.4.6.3.1U.A.E Social Customer Relationship Management Market by Solution
10.4.6.3.2U.A.E Social Customer Relationship Management Market by Application
10.4.6.3.3U.A.E Social Customer Relationship Management Market by Verticals
10.4.6.4Rest of Middle East and Africa Social Customer Relationship Management Market
10.4.6.4.1Rest of Middle East and Africa Social Customer Relationship Management Market by Solution
10.4.6.4.2Rest of Middle East and Africa Social Customer Relationship Management Market by Application
10.4.6.4.3Rest of Middle East and Africa Social Customer Relationship Management Market by Verticals
10.5.SOUTH AND CENTRAL AMERICA
10.5.1South and Central America Social Customer Relationship Management Market Overview
10.5.2South and Central America Social Customer Relationship Management Market Forecasts and Analysis
10.5.3South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
10.5.4South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Application
10.5.5South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
10.5.6South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
10.5.6.1Brazil Social Customer Relationship Management Market
10.5.6.1.1Brazil Social Customer Relationship Management Market by Solution
10.5.6.1.2Brazil Social Customer Relationship Management Market by Application
10.5.6.1.3Brazil Social Customer Relationship Management Market by Verticals
10.5.6.2Argentina Social Customer Relationship Management Market
10.5.6.2.1Argentina Social Customer Relationship Management Market by Solution
10.5.6.2.2Argentina Social Customer Relationship Management Market by Application
10.5.6.2.3Argentina Social Customer Relationship Management Market by Verticals
10.5.6.3Rest of South and Central America Social Customer Relationship Management Market
10.5.6.3.1Rest of South and Central America Social Customer Relationship Management Market by Solution
10.5.6.3.2Rest of South and Central America Social Customer Relationship Management Market by Application
10.5.6.3.3Rest of South and Central America Social Customer Relationship Management Market by Verticals

11.INDUSTRY LANDSCAPE
11.1.MERGERS AND ACQUISITIONS
11.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3.NEW PRODUCT LAUNCHES
11.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12.SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, KEY COMPANY PROFILES
12.1.ATTENSITY GROUP
12.1.1.Key Facts
12.1.2.Business Description
12.1.3.Products and Services
12.1.4.Financial Overview
12.1.5.SWOT Analysis
12.1.6.Key Developments
12.2.JIVE SOFTWARE
12.2.1.Key Facts
12.2.2.Business Description
12.2.3.Products and Services
12.2.4.Financial Overview
12.2.5.SWOT Analysis
12.2.6.Key Developments
12.3.LITHIUM TECHNOLOGIES
12.3.1.Key Facts
12.3.2.Business Description
12.3.3.Products and Services
12.3.4.Financial Overview
12.3.5.SWOT Analysis
12.3.6.Key Developments
12.4.MICROSOFT CORPORATION
12.4.1.Key Facts
12.4.2.Business Description
12.4.3.Products and Services
12.4.4.Financial Overview
12.4.5.SWOT Analysis
12.4.6.Key Developments
12.5.ORACLE
12.5.1.Key Facts
12.5.2.Business Description
12.5.3.Products and Services
12.5.4.Financial Overview
12.5.5.SWOT Analysis
12.5.6.Key Developments
12.6.PEGASYSTEMS
12.6.1.Key Facts
12.6.2.Business Description
12.6.3.Products and Services
12.6.4.Financial Overview
12.6.5.SWOT Analysis
12.6.6.Key Developments
12.7.QUESTBACK
12.7.1.Key Facts
12.7.2.Business Description
12.7.3.Products and Services
12.7.4.Financial Overview
12.7.5.SWOT Analysis
12.7.6.Key Developments
12.8.SALESFORCE.COM
12.8.1.Key Facts
12.8.2.Business Description
12.8.3.Products and Services
12.8.4.Financial Overview
12.8.5.SWOT Analysis
12.8.6.Key Developments
12.9.SAP SE
12.9.1.Key Facts
12.9.2.Business Description
12.9.3.Products and Services
12.9.4.Financial Overview
12.9.5.SWOT Analysis
12.9.6.Key Developments
12.10.SUGARCRM
12.10.1.Key Facts
12.10.2.Business Description
12.10.3.Products and Services
12.10.4.Financial Overview
12.10.5.SWOT Analysis
12.10.6.Key Developments

13.APPENDIX
13.1.ABOUT THE INSIGHT PARTNERS
13.2.GLOSSARY OF TERMS
The List of Companies

1. Attensity Group
2. Jive Software
3. Lithium Technologies
4. Microsoft Corporation
5. Oracle
6. Pegasystems
7. Questback
8. Salesforce.com
9. SAP SE
10. SugarCRM
TIPRE00017059
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