Es wird erwartet, dass der Cloud-BPO-Markt von 34.801,2 Millionen US-Dollar im Jahr 2017 auf 94.522,7 Millionen US-Dollar im Jahr 2025 wächst; Von 2017 bis 2025 wird ein durchschnittliches jährliches Wachstum von 22,1 % erwartet.
Die Reduzierung der Betriebskosten und die Flexibilität, die das Cloud-BPO bietet, sind auf das Wachstum des Marktes zurückzuführen. Der Kostenvorteil, den Cloud BPO bietet, ist einer der Hauptgründe, der die Wahl von Organisationen gegenüber herkömmlichen BPO-Diensten beeinflusst. Es reduziert die IT-Kosten des Unternehmens drastisch, indem es Support und Wartung der Software und Hardware bietet und außerdem mühelos Upgrades, Updates und die Verwaltung der Prozesse durchführt, was wiederum zu geringeren Kosten für Geschäftsdienste führt.
Andererseits Andererseits profitiert ein BPO selbst stark von der Integration von Cloud Computing. Die BPO-Dienstleister sind in der Lage, die Vorteile des Cloud Computing zu nutzen, indem sie die Verarbeitungszeit für datenintensive Geschäftsprozesse der Organisationen verkürzen und Datenverarbeitungsworkflows mit einer kompakten Durchlaufzeit anbieten. Die Cloud-BPOs profitieren auch hinsichtlich der Flexibilität, bequem neue Funktionen und Merkmale zu ihren Systemen hinzuzufügen und die sich verändernden Kundenanforderungen effektiv zu erfüllen. Die Cloud-Plattformen bieten den BPOs eine agile und elastische Alternative, indem sie den Druck des bevorstehenden Wettbewerbs auf dem Markt eliminieren. Aufgrund dieser Vorteile, die Cloud BPO bietet, ziehen es Unternehmen aller Branchen vor, ihre Geschäftsprozesse an Cloud-BPO-Dienstleister auszulagern, was anschließend das Wachstum des Cloud-BPO-Marktes weltweit vorantreibt.
Lukrative Regionen in Cloud BPO Markt
Markteinblicke Cloud-BPO-Markt
Zwang zur Verbesserung des Kundenservice
Die Kunden im heutigen hart umkämpften Umfeld sind sich ihrer wachsenden Macht und ihres Werts bewusst, da sie mit der digitalen Wirtschaft in Kontakt gekommen sind und Zugang zu verschiedenen Dienstleistungen weltweit erhalten haben. Dies hat ihre Erwartungen in Bezug auf Cloud-basierte Dienste weiter erhöht, da Unternehmen sich der Vorteile von Cloud-BPO-Diensten bewusster geworden sind. Die Cloud als Kernplattform wurde von den Kunden bereits als neuartige externe und interne Initiative genutzt, was in der Folge den Wettbewerb unter den BPO-Dienstleistern verschärfte und sie weiter dazu motivierte, improvisierte Technologien wie Cloud-basierte Technologien für die Bedienung einzuführen ihre Kunden/Auftraggeber besser zu erreichen.
Services -basierte Erkenntnisse
Basierend auf Services ist der Cloud-BPO-Markt in Personalwesen, E-Commerce, Finanz- und Rechnungswesen, Kundenbetreuung, Vertrieb und Marketing, andere. Das Personalsegment hielt 2016 den größten Marktanteil.
Strategische Erkenntnisse
Die auf dem Cloud-BPO-Markt tätigen Akteure konzentrieren sich hauptsächlich auf die Entwicklung fortschrittlicher und effizienter Produkte.
- Im Jahr 2017 weiten IBM und Dream Payments Zahlungsdienste in der Cloud auf US-Finanzinstitute aus.
- Im Jahr 2017 unterzeichnet die CMA CGM Group eine strategische Partnerschaft mit Infosys, um die Transformation ihrer Informationssysteme zu beschleunigen .
Der Cloud-BPO-Markt wurde wie folgt segmentiert:
Cloud-BPO-Markt nach Dienstleistungen
- Personalwesen
- E-Commerce
- Finanzen und Buchhaltung
- Kundenbetreuung
- Vertrieb & Marketing
- Sonstiges
- BFSI
- Telekommunikation und IT
- Gesundheitswesen
- Automotive
- Fertigung
- Lebensmittel und Getränke
- Strom und Energie
- Unterhaltungselektronik
- Andere
- Nordamerika
- USA
- Kanada
- Mexiko
< /ul> - Europa
- Frankreich
- Deutschland
- Italien
- Spanien
- Vereinigtes Königreich
- Asien-Pazifik (APAC)
- Japan
- China
- Australien
- Indien
- Naher Osten und Afrika (MEA)
- Saudi-Arabien
- VAE
- Südafrika
- Südamerika (SAM)
- Brasilien
- IBM Corporation
- Oracle Corporation
- SAP SE
- HPE
- Cognizant
- Infosys
- Accenture
- Tata Consultancy
- Sungard Financial System
- Wipro
Cloud-BPO-Markt nach Branchen
Cloud-BPO-Markt nach Geografie
Cloud BPO-Markt Unternehmensprofile
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.
Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.
The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.
1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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