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Asia Pacific Cloud Communication Platform Market

2021

Asia Pacific Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)

Publication Month: Nov 2021 | Report Code: TIPRE00025837 | No. of Pages: 172 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Asia Pacific Cloud Communication Platform Market to Grow at a CAGR of 28.5% to reach US$ 6,394.55 million Million from 2021 to 2028

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The cloud communication platform market in APAC is expected to grow from US$ 1,102.60 million in 2021 to US$ 6,394.55 million by 2028; it is estimated to grow at a CAGR of 28.5% from 2021 to 2028.


Australia, China, India, Japan, and South Korea are major economies in APAC. Bring your own device getting popular is the major factor driving the growth of the APAC cloud communication platform market. The BYOD (bring your own device) policy which allows employees to use their personal devices for corporate purposes, and this practice involves storing data on the cloud, and further, it can be viewed from anywhere, anytime without any challenges. The growing trend of BYOD in the corporate sector is a key enabler of the cloud communication platform market. The mobility has been noted as one of the three most important collaboration trends for SMEs (Small and Medium-sized enterprises) with ~67% of employees now dealing with their own devices at work, and close to 39% of businesses adopting a formal BYOD policy. By enabling employees’ personal devices with cloud services, SMEs provide their employees access to everything they need to perform their tasks, either at home or in the office. Further, according to Cisco Systems, Inc. report, the BYOD concept enhances the productivity of employees; 36% of users have been found to be hyper-productive. Cloud communication platform vendors are continuously building infrastructure to support BYOD implementation in the corporate sector by connecting applications such as enterprise social media and security policy portals, many leading toward managed mobility services (MMS).

The growing urbanization, industrialization, and the presence of huge number of large and small & medium enterprises in APAC makes it a promising market for the growth of the cloud communication platform market. Moreover, APAC is a global industrial hub with the presence of key industries such as IT & telecom, BFSI, healthcare, consumer electronics, semiconductor, and automotive in countries such as China, India, Japan, and South Korea. For instance, China is the global manufacturing hub for various industries and fortune 500 companies. The lockdown of various plants and factories in China had restricted the global supply chains and negatively impacted manufacturing activities, delivery schedules, and various products and services sales. In addition, the uncertainty regarding the future outbreak especially in Asian countries such as India, where the graph is going upwards, may affect the growth of various industries especially IT & telecom, which is prominent in these countries. To mitigate the negative impact and continue operations, companies need to invest in remote working solutions and home office adoption policies. The huge presence of companies in this region is anticipated to provide huge growth opportunities for players operating in the cloud communication platform market in the coming quarters.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the APAC cloud communication platform market. The APAC cloud communication platform market is expected to grow at a good CAGR during the forecast period.
APAC cloud communication platform market

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APAC Cloud Communication Platform Market Segmentation

APAC Cloud Communication Platform Market – By Component

  • Solutions
    • UCaaS
    • WebRTC
    • IVR
    • VoIP
    • API
  • Services
    • Training and Consulting
    • Support and Maintenance
    • Managed Services

APAC Cloud Communication Platform Market – By Enterprise Size

  • SMEs
  • Large Enterprises

APAC Cloud Communication Platform Market – By Industry

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail
  • Government
  • Education
  • Others

APAC Cloud Communication Platform Market, by Country

  • Australia
  • China
  • India
  • Japan
  • South Korea
  • Rest of APAC

APAC Cloud Communication Platform Market - Companies Mentioned

  • 8x8, Inc
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Intrado Corporation
  • NetFortis
  • Plivo Inc.
  • Telestax, Inc.
  • Twilio Inc
  • Vonage Holdings Corp.

TABLE OF CONTENTS

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. APAC Cloud Communication Platform Market Landscape

4.1 Market Overview

4.2 APAC PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. APAC Cloud Communication Platform Market– Key Market Dynamics

5.1.1 Bring Your Own Device Getting Popular

5.1.2 Affordability of Cloud Communication Platform Solutions

5.2 Market Restraints

5.2.1 Problems Related to Security and Privacy

5.3 Market Opportunities

5.3.1 BPO Sector is Expanding and Rising Interest for Cloud-Based Solutions

5.3.2 Growing Number of Internet Users

5.4 Future Trends

5.4.1 Cloud-based IoT Platform Getting Recognition

5.4.2 Voice Over Internet Protocol (VoIP) Becoming a Necessity

5.5 Impact Analysis of Drivers and Restraints

6. Cloud Communication Platform Market– APAC Analysis

6.1 APAC Cloud Communication Platform Market Overview

6.2 APAC Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)

7. APAC Cloud Communication Platform Market Analysis – By Component

7.1 Overview

7.2 APAC Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3 Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1 Overview

7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4 Web Real-Time Communication (WebRTC)

7.3.4.1 Overview

7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5 Interactive Voice Response (IVR)

7.3.5.1 Overview

7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6 Voice Over Internet Protocol (VoIP)

7.3.6.1 Overview

7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7 Application Programming Interface (API)

7.3.7.1 Overview

7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3 Training and Consulting

7.4.3.1 Overview

7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4 Support and Maintenance

7.4.4.1 Overview

7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5 Managed Service

7.4.5.1 Overview

7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8. APAC Cloud Communication Platform Market Analysis – By Enterprise Size

8.1 Overview

8.2 APAC Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3 SMEs

8.3.1 Overview

8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4 Large Enterprise

8.4.1 Overview

8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9. APAC Cloud Communication Platform Market Analysis – By Industry

9.1 Overview

9.2 APAC Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3 Retail

9.3.1 Overview

9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4 IT & Telecom

9.4.1 Overview

9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5 Healthcare

9.5.1 Overview

9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6 Government

9.6.1 Overview

9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7 Education

9.7.1 Overview

9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8 BFSI

9.8.1 Overview

9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9 Others

9.9.1 Overview

9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10. APAC Cloud Communication Platform Market – Country Analysis

10.1 Overview

10.1.1 APAC Cloud Communication Platform Market Breakdown, by Country

10.1.1.1 Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.1.1 Australia Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1 Australia Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2 Australia Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2 Australia Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3 Australia Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2 China Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.2.1 China Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1 China Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2 China Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2 China Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3 China Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3 India Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.3.1 India Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.1.1 India Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.1.2 India Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.2 India Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.3 India Cloud Communication Platform Market Breakdown, By Industry

10.1.1.4 Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.4.1 Japan Cloud Communication Platform Market Breakdown, By Component

10.1.1.4.1.1 Japan Cloud Communication Platform Market Breakdown, By Solution

10.1.1.4.1.2 Japan Cloud Communication Platform Market Breakdown, By Service

10.1.1.4.2 Japan Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.4.3 Japan Cloud Communication Platform Market Breakdown, By Industry

10.1.1.5 South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.5.1 South Korea Cloud Communication Platform Market Breakdown, By Component

10.1.1.5.1.1 South Korea Cloud Communication Platform Market Breakdown, By Solution

10.1.1.5.1.2 South Korea Cloud Communication Platform Market Breakdown, By Service

10.1.1.5.2 South Korea Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.5.3 South Korea Cloud Communication Platform Market Breakdown, By Industry

10.1.1.6 Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.6.1 Rest of APAC Cloud Communication Platform Market Breakdown, By Component

10.1.1.6.1.1 Rest of APAC Cloud Communication Platform Market Breakdown, By Solution

10.1.1.6.1.2 Rest of APAC Cloud Communication Platform Market Breakdown, By Service

10.1.1.6.2 Rest of APAC Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.6.3 Rest of APAC Cloud Communication Platform Market Breakdown, By Industry

11. APAC Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1 APAC: Impact Assessment of COVID-19 Pandemic

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 Merger and Acquisition

12.4 New Development

13. Company Profiles

13.1 8X8, INC.

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Avaya Inc.

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Cisco Systems, Inc.

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 NetFortris

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Vonage

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 Plivo Inc.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Telestax, Inc.

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

13.8 TWILIO INC.

13.8.1 Key Facts

13.8.2 Business Description

13.8.3 Products and Services

13.8.4 Financial Overview

13.8.5 SWOT Analysis

13.8.6 Key Developments

13.9 Intrado

13.9.1 Key Facts

13.9.2 Business Description

13.9.3 Products and Services

13.9.4 Financial Overview

13.9.5 SWOT Analysis

13.9.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Word Index

LIST OF TABLES

Table 1. APAC Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2. Australia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3. Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4. Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5. Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6. Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7. China Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8. China Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9. China Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10. China Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11. China Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12. India Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13. India Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14. India Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15. India Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16. India Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17. Japan Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 18. Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 19. Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 20. Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 21. Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 22. South Korea Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 23. South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 24. South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 25. South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 26. South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 27. Rest of APAC Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 28. Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 29. Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 30. Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 31. Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 32. List of Abbreviation

LIST OF FIGURES

Figure 1. APAC Cloud Communication Platform Market Segmentation

Figure 2. APAC Cloud Communication Platform Market Segmentation – By Country

Figure 3. APAC Cloud Communication Platform Market Overview

Figure 4. UCaaS held the largest market share in 2020

Figure 5. BFSI held the largest market share in 2020

Figure 6. China held Largest Market Share in 2020

Figure 7. APAC – PEST Analysis

Figure 8. Expert Opinion

Figure 9. APAC Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10. APAC Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11. APAC Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12. APAC Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13. APAC Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. APAC Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. APAC Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. APAC Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. APAC API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. APAC Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19. APAC Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. APAC Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. APAC Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. APAC Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23. APAC SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. APAC Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. APAC Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26. APAC Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. APAC IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. APAC Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29. APAC Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30. APAC Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31. APAC BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32. APAC Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33. APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 34. APAC Cloud Communication Platform Market Breakdown, by Country, 2020 & 2028 (%)

Figure 35. Australia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36. China Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37. India Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38. Japan Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 39. South Korea Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 40. Rest of APAC Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 41. Impact of COVID-19 Pandemic in APAC Country Markets

  1. 8x8, Inc
  2. Avaya Inc.
  3. Cisco Systems, Inc.
  4. Intrado Corporation
  5. NetFortris
  6. Plivo Inc.
  7. Telestax, Inc.
  8. Twilio Inc
  9. Vonage Holdings Corp.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the APAC cloud communication platform market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the APAC cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth APAC market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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