Business Processes Outsourcing Market Size, Trends, Shares, and Forecast - 2031

Historic Data: 2021-2023   |   Base Year: 2024   |   Forecast Period: 2025-2031

Coverage: Business Processes Outsourcing Market covers analysis by Service Type (IT Services, Finance and Accounting Services, ECommerce Support Services, Call Center Services, Others); Industry (BFSI, Healthcare, Real Estate, Retail, IT and Telecom, Others) , and Geography (North America, Europe, Asia Pacific, and South and Central America)

  • Report Date : Sep 2025
  • Report Code : TIPRE00006646
  • Category : Technology, Media and Telecommunications
  • Status : Upcoming
  • Available Report Formats : pdf-format excel-format
  • No. of Pages : 150

MARKET INTRODUCTION



The business processes outsourcing market is expected to grow at a significant pace during the forecast period. With the increasing competition, rise in technological innovation, partnerships among the vendors, many regional and global players are offering specific application products for customers. The North America region is expected to hold a major market share of the business processes outsourcing market, whereas South America and Asia-Pacific are expected to witness high year-on-year growth during the forecast period. Nearshore business processes outsourcing in South America is trending. South America based companies offer low rate customer care services to the U.S. and the world.

MARKET DYNAMICS



The key drivers for the high growth of the business processes outsourcing market are improved service level, technology infusion, scalability, quality and others. The cost advantage offered by business processes outsourcing is one of the key reasons, which impacts the demand for business processes outsourcing services and driving the business processes outsourcing market. It significantly reduces the cost of the organization by providing support and services. Moreover, the increasing need for enhanced customer satisfaction is driving the global business processes outsourcing market.

MARKET SCOPE



The "Global business processes outsourcing market to 2031" is a specialized and in-depth study of the industry with a special focus on the global market trend analysis. The report aims to provide an overview of business processes outsourcing market with detailed market segmentation by service type, industry and geography. The global business processes outsourcing market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading business processes outsourcing market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION



The global business processes outsourcing market is segmented based on service type and industry. By service type, the business processes outsourcing market is segmented into IT Services, Finance and Accounting Services, eCommerce Support Services, Call Center Services and Others. On the basis of industry, the business processes outsourcing market is bifurcated into BFSI, Healthcare, Real Estate, Retail, IT and Telecom and Others.



REGIONAL FRAMEWORK



The report provides a detailed overview of the industry, including both qualitative and quantitative information. It provides an overview and forecast of the global business processes outsourcing market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA) and South America (SAM). The business processes outsourcing market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the business processes outsourcing market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and SAM after evaluating political, economic, social and technological factors affecting the business processes outsourcing market in these regions.



MARKET PLAYERS



The reports cover key developments in the business processes outsourcing market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others, such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from business processes outsourcing market are anticipated to lucrative growth opportunities in the future with the rising demand for business processes outsourcing market in the global market. Below mentioned is the list of few companies engaged in the business processes outsourcing market.

The report also includes the profiles of key business processes outsourcing market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, the key development in the past five years.

  •  Accenture PLC
  •  Amdocs group
  •  Capgemini Services SAS
  •  Conduent, Inc.
  •  CSS Corp
  •  Fujitsu Limited
  •  HCL Technologies Limited
  •  IBM Corporation
  •  Infosys Limited
  •  Wipro Limited

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

Business Processes Outsourcing Report Scope

Report Attribute Details
Market size in 2024 US$ XX Million
Market Size by 2031 US$ XX Million
Global CAGR (2025 - 2031) XX%
Historical Data 2021-2023
Forecast period 2025-2031
Segments Covered By Service Type
  • IT Services
  • Finance and Accounting Services
  • ECommerce Support Services
  • Call Center Services
By Industry
  • BFSI
  • Healthcare
  • Real Estate
  • Retail
  • IT and Telecom
Regions and Countries Covered North America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  • Accenture PLC
  • Amdocs group
  • Capgemini Services SAS
  • Conduent, Inc.
  • CSS Corp
  • Fujitsu Limited
  • HCL Technologies Limited
  • IBM Corporation
  • Infosys Limited
  • Ankita Mittal
    Ankita Mittal
    Manager,
    Market Research & Consulting

    Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

    Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

    • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
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    • Market Size Value / Volume - Global, Regional, Country
    • Industry and Competitive Landscape
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    Our Clients
    The List of Companies

    1. Accenture PLC2. Amdocs group3. Capgemini Services SAS4. Conduent, Inc.5. CSS Corp6. Fujitsu Limited7. HCL Technologies Limited8. IBM Corporation9. Infosys Limited10. Wipro Limited
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