Cloud BPO Market Key Players and Forecast by 2025

Historic Data: 2015-2016 | Base Year: 2017 | Forecast Period: 2018-2025

Cloud BPO Market to 2025 - Global Analysis and Forecast by Service (Human Resource, E-Commerce, Finance and Accounting, Customer Care, Sales & Marketing, and Others), and Vertical (BFSI, Telecom & IT, Healthcare, Automotive, Manufacturing, Food and Beverage, Power & Energy, Consumer Electronics and Others)

Report Date : Nov 2017
Report Code : TIPTE100000713

Category : Technology, Media and Telecommunications
Status : Published

Available Report Formats :
No. of Pages : 221

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

The cloud BPO market expected to grow from US$ 34,801.2 million in 2017 to US$ 94,522.7 million by 2025; it is estimated to grow at a CAGR of 22.1% from 2017 to 2025.

Reduction in operational cost & agility offered by the Cloud BPO is attributing to the growth of the market. The cost advantage offered by Cloud BPO is one of the key reasons, which impacts the choice of organizations with respect to traditional BPO services. It dramatically reduces the IT cost of the organization by providing support and maintenance of the software and hardware, and also effortlessly upgrades, updates and manage the processes, subsequently leading to curtailed cost of business services.

On the other side, a BPO itself is highly benefitted by the integration of cloud computing. The BPO service providers are capable of leveraging the benefits of cloud computing by dropping down the processing time for data-intensive business processes of the organizations, and offering data processing workflow at a compact turnaround time. The Cloud BPOs are also highly benefitted in terms of flexibility of conveniently adding novel functions and features to their systems and effectively attain the transforming client demands. The cloud platforms provides the BPOs with an agile and elastic alternative by eliminating the pressure of forthcoming competition in the market. Owing to these advantages provided by Cloud BPO, companies across all the industries are preferring to outsource their business processes to Cloud BPO services providers, subsequently fueling to the growth of Cloud BPO market globally.

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Cloud BPO Market: Strategic Insights

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Market Insights–

Cloud BPO Market

Compulsion for enhancement of customer service

The customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of Cloud BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.

Services -Based Insights

Based on services, the cloud BPO market is segmented into human resource, e-commerce, finance and accounting, customer care, sales & marketing, others. The human resource segment held the largest market share in 2016.

Players operating in the cloud BPO market are mainly focused on the development of advanced and efficient products.

In 2017, IBM and Dream Payments Expand Payment Services on the Cloud to U.S. Financial Institutions.
In 2017, CMA CGM Group Signs Strategic Partnership with Infosys to Accelerate Transformation of its Information Systems.

Cloud BPO Market Regional Insights

The regional trends and factors influencing the Cloud BPO Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Cloud BPO Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Get the Regional Specific Data for Cloud BPO Market

Cloud BPO Market Report Scope

Report Attribute	Details
Market size in 2017	US$ 34.8 Billion
Market Size by 2025	US$ 94.52 Billion
Global CAGR (2017 - 2025)	22.1%
Historical Data	2015-2016
Forecast period	2018-2025
Segments Covered	By Service Human Resource E-Commerce Finance and Accounting Customer Care Sales & Marketing By Vertical BFSI Telecom & IT Healthcare Automotive Manufacturing Food and Beverage Power & Energy Consumer Electronics
Regions and Countries Covered	North America US Canada Mexico Europe UK Germany France Russia Italy Rest of Europe Asia-Pacific China India Japan Australia Rest of Asia-Pacific South and Central America Brazil Argentina Rest of South and Central America Middle East and Africa South Africa Saudi Arabia UAE Rest of Middle East and Africa
Market leaders and key company profiles	Firstsource Solutions Ltd. WNS (Holdings) Ltd. Infosys Ltd. HCL Technologies Ltd. Genpact Ltd. Capgemini SE CA Inc. Atos SE Tata Consultancy Services Ltd.

Cloud BPO Market Players Density: Understanding Its Impact on Business Dynamics

The Cloud BPO Market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Cloud BPO Market are:

Firstsource Solutions Ltd.
WNS (Holdings) Ltd.
Infosys Ltd.
HCL Technologies Ltd.
Genpact Ltd.

Disclaimer: The companies listed above are not ranked in any particular order.

Get the Cloud BPO Market top key players overview

The cloud BPO market has been segmented as follows:

Cloud BPO Market – by Services

Human Resource
E-Commerce
Finance and Accounting
Customer Care
Sales & Marketing
Others

Cloud BPO Market – by Vertical

BFSI
Telecom & IT
Healthcare
Automotive
Manufacturing
Food and Beverage
Power & Energy
Consumer Electronics
Others

Cloud BPO Market – by Geography

North America
- US
- Canada
- Mexico
Europe
- France
- Germany
- Italy
- Spain
- U.K
Asia Pacific (APAC)
- Japan
- China
- Australia
- India
Middle East and Africa (MEA)
- Saudi Arabia
- UAE
- South Africa
South America (SAM)
- Brazil

Cloud BPO Market – Company Profiles

IBM Corporation
Oracle Corporation
SAP SE
HPE
Cognizant
Infosys
Accenture
Tata Consultancy
Sungard Financial System
Wipro

Frequently Asked Questions

Which service of cloud BPO provides maximum benefits?

The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.

Which trend is projected to stimulate the adoption of cloud BPO among organizations?

Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.

Which continent has highest demand for cloud BPO?

North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the Cloud BPO Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

Cloud BPO Market Report Snapshots

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