Complaints Management Software Market 2027 by Component, Type, Deployment, Vertical and Geography | The Insight Partners

Complaints Management Software Market Forecast to 2027 - Covid-19 Impact and Global Analysis - by Component (Software, Services); Type (Integrated, Standalone); Deployment (Cloud, On-premise); Vertical (BFSI, Retail, Government and Public Sector, IT and Telecom, Hospitality, Healthcare, Others) and Geography

Report Code: TIPRE00008302 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Covid
MARKET INTRODUCTION

Mistakes are prone to business and are inevitable. Several companies are adopting automated processes such as complaint management software to manage customer complaints and their resolution. With efficient customer complaints management software, it becomes easier for companies to receive, track and resolve complaints of the customers. The complaint management software also helps in reducing customer complaints with time. A complaint management software benefits organizations in several ways by maintaining quality control, improved customer service, enhancing IT support, managing compliance and tracking customer feedback in real-time.

MARKET DYNAMICS

Constant improvements in cloud technology along with features such as the centralized data and time-efficient process, the streamlined process are some of the significant factors driving the growth of the complaints management software market. However, insufficient data provided by customers is one of the major factors restraining the growth of the complaints management software market. Nevertheless, the increasing number of customers facing business, increase in ICT spending and continuous improvement in cloud technology are some of the factors anticipated to boost the growth of the complaints management software market.

MARKET SCOPE

The "Global Complaints Management Software Market Analysis to 2027" is a specialized and in-depth study of the complaints management software market with a special focus on the global market trend analysis. The report aims to provide an overview of complaints management software market with detailed market segmentation by component, type, deployment, vertical. The global complaints management software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading complaints management software market players and offers key trends and opportunities in the complaints management software market.

MARKET SEGMENTATION

The global complaints management software market is segmented on the basis of component, type, deployment, vertical. On the basis of component, the market is segmented as software, services. On the basis of type, the market is segmented as integrated, standalone. On the basis of deployment, the market is segmented as cloud, on premise. On the basis of vertical, the market is segmented as BFSI, retail, government and public sector, IT and telecom, hospitality, healthcare, others.



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REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global complaints management software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The complaints management software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting complaints management software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the Complaints management software market in these regions.



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MARKET PLAYERS


The reports cover key developments in the complaints management software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from complaints management software market are anticipated to lucrative growth opportunities in the future with the rising demand for complaints management software market. Below mentioned is the list of few companies engaged in the complaints management software market.

The report also includes the profiles of key complaints management software market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •  AssurX, Inc.
  •  ETQ, LLC
  •  Freshworks Inc.
  •  MasterControl, Inc.
  •  NABD
  •  Oracle Corporation
  •  QIT Consulting, Inc.
  •  Quantivate, LLC
  •  Sparta Systems, Inc.
  •  Zendesk, Inc.

The Insight Partners dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Complaints Management Software Market - By Component
1.3.2 Complaints Management Software Market - By Type
1.3.3 Complaints Management Software Market - By Deployment
1.3.4 Complaints Management Software Market - By Vertical
1.3.5 Complaints Management Software Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. COMPLAINTS MANAGEMENT SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. COMPLAINTS MANAGEMENT SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC

6. COMPLAINTS MANAGEMENT SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. COMPLAINTS MANAGEMENT SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. COMPLAINTS MANAGEMENT SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. COMPLAINTS MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis

8. COMPLAINTS MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - TYPE
8.1. OVERVIEW
8.2. TYPE MARKET FORECASTS AND ANALYSIS
8.3. INTEGRATED
8.3.1. Overview
8.3.2. Integrated Market Forecast and Analysis
8.4. STANDALONE
8.4.1. Overview
8.4.2. Standalone Market Forecast and Analysis

9. COMPLAINTS MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT
9.1. OVERVIEW
9.2. DEPLOYMENT MARKET FORECASTS AND ANALYSIS
9.3. CLOUD
9.3.1. Overview
9.3.2. Cloud Market Forecast and Analysis
9.4. ON-PREMISE
9.4.1. Overview
9.4.2. On-premise Market Forecast and Analysis

10. COMPLAINTS MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - VERTICAL
10.1. OVERVIEW
10.2. VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. RETAIL
10.4.1. Overview
10.4.2. Retail Market Forecast and Analysis
10.5. GOVERNMENT AND PUBLIC SECTOR
10.5.1. Overview
10.5.2. Government and Public Sector Market Forecast and Analysis
10.6. IT AND TELECOM
10.6.1. Overview
10.6.2. IT and Telecom Market Forecast and Analysis
10.7. HOSPITALITY
10.7.1. Overview
10.7.2. Hospitality Market Forecast and Analysis
10.8. HEALTHCARE
10.8.1. Overview
10.8.2. Healthcare Market Forecast and Analysis
10.9. OTHERS
10.9.1. Overview
10.9.2. Others Market Forecast and Analysis

11. COMPLAINTS MANAGEMENT SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Complaints Management Software Market Overview
11.1.2 North America Complaints Management Software Market Forecasts and Analysis
11.1.3 North America Complaints Management Software Market Forecasts and Analysis - By Component
11.1.4 North America Complaints Management Software Market Forecasts and Analysis - By Type
11.1.5 North America Complaints Management Software Market Forecasts and Analysis - By Deployment
11.1.6 North America Complaints Management Software Market Forecasts and Analysis - By Vertical
11.1.7 North America Complaints Management Software Market Forecasts and Analysis - By Countries
11.1.7.1 United States Complaints Management Software Market
11.1.7.1.1 United States Complaints Management Software Market by Component
11.1.7.1.2 United States Complaints Management Software Market by Type
11.1.7.1.3 United States Complaints Management Software Market by Deployment
11.1.7.1.4 United States Complaints Management Software Market by Vertical
11.1.7.2 Canada Complaints Management Software Market
11.1.7.2.1 Canada Complaints Management Software Market by Component
11.1.7.2.2 Canada Complaints Management Software Market by Type
11.1.7.2.3 Canada Complaints Management Software Market by Deployment
11.1.7.2.4 Canada Complaints Management Software Market by Vertical
11.1.7.3 Mexico Complaints Management Software Market
11.1.7.3.1 Mexico Complaints Management Software Market by Component
11.1.7.3.2 Mexico Complaints Management Software Market by Type
11.1.7.3.3 Mexico Complaints Management Software Market by Deployment
11.1.7.3.4 Mexico Complaints Management Software Market by Vertical
11.2. EUROPE
11.2.1 Europe Complaints Management Software Market Overview
11.2.2 Europe Complaints Management Software Market Forecasts and Analysis
11.2.3 Europe Complaints Management Software Market Forecasts and Analysis - By Component
11.2.4 Europe Complaints Management Software Market Forecasts and Analysis - By Type
11.2.5 Europe Complaints Management Software Market Forecasts and Analysis - By Deployment
11.2.6 Europe Complaints Management Software Market Forecasts and Analysis - By Vertical
11.2.7 Europe Complaints Management Software Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Complaints Management Software Market
11.2.7.1.1 Germany Complaints Management Software Market by Component
11.2.7.1.2 Germany Complaints Management Software Market by Type
11.2.7.1.3 Germany Complaints Management Software Market by Deployment
11.2.7.1.4 Germany Complaints Management Software Market by Vertical
11.2.7.2 France Complaints Management Software Market
11.2.7.2.1 France Complaints Management Software Market by Component
11.2.7.2.2 France Complaints Management Software Market by Type
11.2.7.2.3 France Complaints Management Software Market by Deployment
11.2.7.2.4 France Complaints Management Software Market by Vertical
11.2.7.3 Italy Complaints Management Software Market
11.2.7.3.1 Italy Complaints Management Software Market by Component
11.2.7.3.2 Italy Complaints Management Software Market by Type
11.2.7.3.3 Italy Complaints Management Software Market by Deployment
11.2.7.3.4 Italy Complaints Management Software Market by Vertical
11.2.7.4 United Kingdom Complaints Management Software Market
11.2.7.4.1 United Kingdom Complaints Management Software Market by Component
11.2.7.4.2 United Kingdom Complaints Management Software Market by Type
11.2.7.4.3 United Kingdom Complaints Management Software Market by Deployment
11.2.7.4.4 United Kingdom Complaints Management Software Market by Vertical
11.2.7.5 Russia Complaints Management Software Market
11.2.7.5.1 Russia Complaints Management Software Market by Component
11.2.7.5.2 Russia Complaints Management Software Market by Type
11.2.7.5.3 Russia Complaints Management Software Market by Deployment
11.2.7.5.4 Russia Complaints Management Software Market by Vertical
11.2.7.6 Rest of Europe Complaints Management Software Market
11.2.7.6.1 Rest of Europe Complaints Management Software Market by Component
11.2.7.6.2 Rest of Europe Complaints Management Software Market by Type
11.2.7.6.3 Rest of Europe Complaints Management Software Market by Deployment
11.2.7.6.4 Rest of Europe Complaints Management Software Market by Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Complaints Management Software Market Overview
11.3.2 Asia-Pacific Complaints Management Software Market Forecasts and Analysis
11.3.3 Asia-Pacific Complaints Management Software Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Complaints Management Software Market Forecasts and Analysis - By Type
11.3.5 Asia-Pacific Complaints Management Software Market Forecasts and Analysis - By Deployment
11.3.6 Asia-Pacific Complaints Management Software Market Forecasts and Analysis - By Vertical
11.3.7 Asia-Pacific Complaints Management Software Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Complaints Management Software Market
11.3.7.1.1 Australia Complaints Management Software Market by Component
11.3.7.1.2 Australia Complaints Management Software Market by Type
11.3.7.1.3 Australia Complaints Management Software Market by Deployment
11.3.7.1.4 Australia Complaints Management Software Market by Vertical
11.3.7.2 China Complaints Management Software Market
11.3.7.2.1 China Complaints Management Software Market by Component
11.3.7.2.2 China Complaints Management Software Market by Type
11.3.7.2.3 China Complaints Management Software Market by Deployment
11.3.7.2.4 China Complaints Management Software Market by Vertical
11.3.7.3 India Complaints Management Software Market
11.3.7.3.1 India Complaints Management Software Market by Component
11.3.7.3.2 India Complaints Management Software Market by Type
11.3.7.3.3 India Complaints Management Software Market by Deployment
11.3.7.3.4 India Complaints Management Software Market by Vertical
11.3.7.4 Japan Complaints Management Software Market
11.3.7.4.1 Japan Complaints Management Software Market by Component
11.3.7.4.2 Japan Complaints Management Software Market by Type
11.3.7.4.3 Japan Complaints Management Software Market by Deployment
11.3.7.4.4 Japan Complaints Management Software Market by Vertical
11.3.7.5 South Korea Complaints Management Software Market
11.3.7.5.1 South Korea Complaints Management Software Market by Component
11.3.7.5.2 South Korea Complaints Management Software Market by Type
11.3.7.5.3 South Korea Complaints Management Software Market by Deployment
11.3.7.5.4 South Korea Complaints Management Software Market by Vertical
11.3.7.6 Rest of Asia-Pacific Complaints Management Software Market
11.3.7.6.1 Rest of Asia-Pacific Complaints Management Software Market by Component
11.3.7.6.2 Rest of Asia-Pacific Complaints Management Software Market by Type
11.3.7.6.3 Rest of Asia-Pacific Complaints Management Software Market by Deployment
11.3.7.6.4 Rest of Asia-Pacific Complaints Management Software Market by Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Complaints Management Software Market Overview
11.4.2 Middle East and Africa Complaints Management Software Market Forecasts and Analysis
11.4.3 Middle East and Africa Complaints Management Software Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Complaints Management Software Market Forecasts and Analysis - By Type
11.4.5 Middle East and Africa Complaints Management Software Market Forecasts and Analysis - By Deployment
11.4.6 Middle East and Africa Complaints Management Software Market Forecasts and Analysis - By Vertical
11.4.7 Middle East and Africa Complaints Management Software Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Complaints Management Software Market
11.4.7.1.1 South Africa Complaints Management Software Market by Component
11.4.7.1.2 South Africa Complaints Management Software Market by Type
11.4.7.1.3 South Africa Complaints Management Software Market by Deployment
11.4.7.1.4 South Africa Complaints Management Software Market by Vertical
11.4.7.2 Saudi Arabia Complaints Management Software Market
11.4.7.2.1 Saudi Arabia Complaints Management Software Market by Component
11.4.7.2.2 Saudi Arabia Complaints Management Software Market by Type
11.4.7.2.3 Saudi Arabia Complaints Management Software Market by Deployment
11.4.7.2.4 Saudi Arabia Complaints Management Software Market by Vertical
11.4.7.3 U.A.E Complaints Management Software Market
11.4.7.3.1 U.A.E Complaints Management Software Market by Component
11.4.7.3.2 U.A.E Complaints Management Software Market by Type
11.4.7.3.3 U.A.E Complaints Management Software Market by Deployment
11.4.7.3.4 U.A.E Complaints Management Software Market by Vertical
11.4.7.4 Rest of Middle East and Africa Complaints Management Software Market
11.4.7.4.1 Rest of Middle East and Africa Complaints Management Software Market by Component
11.4.7.4.2 Rest of Middle East and Africa Complaints Management Software Market by Type
11.4.7.4.3 Rest of Middle East and Africa Complaints Management Software Market by Deployment
11.4.7.4.4 Rest of Middle East and Africa Complaints Management Software Market by Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Complaints Management Software Market Overview
11.5.2 South and Central America Complaints Management Software Market Forecasts and Analysis
11.5.3 South and Central America Complaints Management Software Market Forecasts and Analysis - By Component
11.5.4 South and Central America Complaints Management Software Market Forecasts and Analysis - By Type
11.5.5 South and Central America Complaints Management Software Market Forecasts and Analysis - By Deployment
11.5.6 South and Central America Complaints Management Software Market Forecasts and Analysis - By Vertical
11.5.7 South and Central America Complaints Management Software Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Complaints Management Software Market
11.5.7.1.1 Brazil Complaints Management Software Market by Component
11.5.7.1.2 Brazil Complaints Management Software Market by Type
11.5.7.1.3 Brazil Complaints Management Software Market by Deployment
11.5.7.1.4 Brazil Complaints Management Software Market by Vertical
11.5.7.2 Argentina Complaints Management Software Market
11.5.7.2.1 Argentina Complaints Management Software Market by Component
11.5.7.2.2 Argentina Complaints Management Software Market by Type
11.5.7.2.3 Argentina Complaints Management Software Market by Deployment
11.5.7.2.4 Argentina Complaints Management Software Market by Vertical
11.5.7.3 Rest of South and Central America Complaints Management Software Market
11.5.7.3.1 Rest of South and Central America Complaints Management Software Market by Component
11.5.7.3.2 Rest of South and Central America Complaints Management Software Market by Type
11.5.7.3.3 Rest of South and Central America Complaints Management Software Market by Deployment
11.5.7.3.4 Rest of South and Central America Complaints Management Software Market by Vertical

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. COMPLAINTS MANAGEMENT SOFTWARE MARKET, KEY COMPANY PROFILES
13.1. ASSURX, INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. ETQ, LLC
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. FRESHWORKS INC.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. MASTERCONTROL, INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. NABD
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. ORACLE CORPORATION
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. QIT CONSULTING, INC.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. QUANTIVATE, LLC
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. SPARTA SYSTEMS, INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. ZENDESK, INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. AssurX, Inc.
2. ETQ, LLC
3. Freshworks Inc.
4. MasterControl, Inc.
5. NABD
6. Oracle Corporation
7. QIT Consulting, Inc.
8. Quantivate, LLC
9. Sparta Systems, Inc.
10. Zendesk, Inc.
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