Conversation Intelligence Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Deployment Type (Cloud-Based, Web-Based); Enterprise Size (SMEs, Large Enterprises); End-user (BFSI, IT and Telecom, Retail, Government and Education, Others) and Geography

Report Code: TIPRE00013196 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET OVERVIEW

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls..

MARKET SCOPE

The "Global Conversation Intelligence Software Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the conversation intelligence software market with detailed market segmentation by deployment type, enterprise size, end user and geography. The report provides key statistics on the market status of the leading conversation intelligence software market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

  •   Based on deployment type, the global conversation intelligence software market is segmented into cloud-based, web-based
  •   On the basis of enterprise size, the market is segmented into SMES, large enterprises
  •   Based on end user, the market is bifurcated into BFSI, IT and telecom, retail, government and education, others

MARKET DYNAMICS
Drivers:

  •   Transcribe calls into text and data that can be searched and analyzed.
  •   Analyze the transcription of a call and identify keywords, themes, and possible action items.
  •   Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The conversation intelligence software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the conversation intelligence software market in these regions.

IMPACT OF COVID-19 ON CONVERSATION INTELLIGENCE SOFTWARE MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.



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MARKET PLAYERS


The report covers key developments in the conversation intelligence software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from conversation intelligence software market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the conversation intelligence software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   AffectLayer, Inc.
  •   Avoma, Inc.
  •   Balto Software Inc.
  •   CallRail, Inc.
  •   ExecVision Inc.
  •   Gong I.O Ltd.
  •   Jiminny, Inc.
  •   RingDNA
  •   SalesLoft, Inc.
  •   Tethr

The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Conversation Intelligence Software Market - By Deployment Type
1.3.2 Conversation Intelligence Software Market - By Enterprise Size
1.3.3 Conversation Intelligence Software Market - By End-user
1.3.4 Conversation Intelligence Software Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CONVERSATION INTELLIGENCE SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CONVERSATION INTELLIGENCE SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CONVERSATION INTELLIGENCE SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CONVERSATION INTELLIGENCE SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CONVERSATION INTELLIGENCE SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. CONVERSATION INTELLIGENCE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
7.1. OVERVIEW
7.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
7.3. CLOUD-BASED
7.3.1. Overview
7.3.2. Cloud-Based Market Forecast and Analysis
7.4. WEB-BASED
7.4.1. Overview
7.4.2. Web-Based Market Forecast and Analysis
8. CONVERSATION INTELLIGENCE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. CONVERSATION INTELLIGENCE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - END-USER
9.1. OVERVIEW
9.2. END-USER MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. IT AND TELECOM
9.4.1. Overview
9.4.2. IT and Telecom Market Forecast and Analysis
9.5. RETAIL
9.5.1. Overview
9.5.2. Retail Market Forecast and Analysis
9.6. GOVERNMENT AND EDUCATION
9.6.1. Overview
9.6.2. Government and Education Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis

10. CONVERSATION INTELLIGENCE SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Conversation Intelligence Software Market Overview
10.1.2 North America Conversation Intelligence Software Market Forecasts and Analysis
10.1.3 North America Conversation Intelligence Software Market Forecasts and Analysis - By Deployment Type
10.1.4 North America Conversation Intelligence Software Market Forecasts and Analysis - By Enterprise Size
10.1.5 North America Conversation Intelligence Software Market Forecasts and Analysis - By End-user
10.1.6 North America Conversation Intelligence Software Market Forecasts and Analysis - By Countries
10.1.6.1 United States Conversation Intelligence Software Market
10.1.6.1.1 United States Conversation Intelligence Software Market by Deployment Type
10.1.6.1.2 United States Conversation Intelligence Software Market by Enterprise Size
10.1.6.1.3 United States Conversation Intelligence Software Market by End-user
10.1.6.2 Canada Conversation Intelligence Software Market
10.1.6.2.1 Canada Conversation Intelligence Software Market by Deployment Type
10.1.6.2.2 Canada Conversation Intelligence Software Market by Enterprise Size
10.1.6.2.3 Canada Conversation Intelligence Software Market by End-user
10.1.6.3 Mexico Conversation Intelligence Software Market
10.1.6.3.1 Mexico Conversation Intelligence Software Market by Deployment Type
10.1.6.3.2 Mexico Conversation Intelligence Software Market by Enterprise Size
10.1.6.3.3 Mexico Conversation Intelligence Software Market by End-user
10.2. EUROPE
10.2.1 Europe Conversation Intelligence Software Market Overview
10.2.2 Europe Conversation Intelligence Software Market Forecasts and Analysis
10.2.3 Europe Conversation Intelligence Software Market Forecasts and Analysis - By Deployment Type
10.2.4 Europe Conversation Intelligence Software Market Forecasts and Analysis - By Enterprise Size
10.2.5 Europe Conversation Intelligence Software Market Forecasts and Analysis - By End-user
10.2.6 Europe Conversation Intelligence Software Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Conversation Intelligence Software Market
10.2.6.1.1 Germany Conversation Intelligence Software Market by Deployment Type
10.2.6.1.2 Germany Conversation Intelligence Software Market by Enterprise Size
10.2.6.1.3 Germany Conversation Intelligence Software Market by End-user
10.2.6.2 France Conversation Intelligence Software Market
10.2.6.2.1 France Conversation Intelligence Software Market by Deployment Type
10.2.6.2.2 France Conversation Intelligence Software Market by Enterprise Size
10.2.6.2.3 France Conversation Intelligence Software Market by End-user
10.2.6.3 Italy Conversation Intelligence Software Market
10.2.6.3.1 Italy Conversation Intelligence Software Market by Deployment Type
10.2.6.3.2 Italy Conversation Intelligence Software Market by Enterprise Size
10.2.6.3.3 Italy Conversation Intelligence Software Market by End-user
10.2.6.4 United Kingdom Conversation Intelligence Software Market
10.2.6.4.1 United Kingdom Conversation Intelligence Software Market by Deployment Type
10.2.6.4.2 United Kingdom Conversation Intelligence Software Market by Enterprise Size
10.2.6.4.3 United Kingdom Conversation Intelligence Software Market by End-user
10.2.6.5 Russia Conversation Intelligence Software Market
10.2.6.5.1 Russia Conversation Intelligence Software Market by Deployment Type
10.2.6.5.2 Russia Conversation Intelligence Software Market by Enterprise Size
10.2.6.5.3 Russia Conversation Intelligence Software Market by End-user
10.2.6.6 Rest of Europe Conversation Intelligence Software Market
10.2.6.6.1 Rest of Europe Conversation Intelligence Software Market by Deployment Type
10.2.6.6.2 Rest of Europe Conversation Intelligence Software Market by Enterprise Size
10.2.6.6.3 Rest of Europe Conversation Intelligence Software Market by End-user
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Conversation Intelligence Software Market Overview
10.3.2 Asia-Pacific Conversation Intelligence Software Market Forecasts and Analysis
10.3.3 Asia-Pacific Conversation Intelligence Software Market Forecasts and Analysis - By Deployment Type
10.3.4 Asia-Pacific Conversation Intelligence Software Market Forecasts and Analysis - By Enterprise Size
10.3.5 Asia-Pacific Conversation Intelligence Software Market Forecasts and Analysis - By End-user
10.3.6 Asia-Pacific Conversation Intelligence Software Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Conversation Intelligence Software Market
10.3.6.1.1 Australia Conversation Intelligence Software Market by Deployment Type
10.3.6.1.2 Australia Conversation Intelligence Software Market by Enterprise Size
10.3.6.1.3 Australia Conversation Intelligence Software Market by End-user
10.3.6.2 China Conversation Intelligence Software Market
10.3.6.2.1 China Conversation Intelligence Software Market by Deployment Type
10.3.6.2.2 China Conversation Intelligence Software Market by Enterprise Size
10.3.6.2.3 China Conversation Intelligence Software Market by End-user
10.3.6.3 India Conversation Intelligence Software Market
10.3.6.3.1 India Conversation Intelligence Software Market by Deployment Type
10.3.6.3.2 India Conversation Intelligence Software Market by Enterprise Size
10.3.6.3.3 India Conversation Intelligence Software Market by End-user
10.3.6.4 Japan Conversation Intelligence Software Market
10.3.6.4.1 Japan Conversation Intelligence Software Market by Deployment Type
10.3.6.4.2 Japan Conversation Intelligence Software Market by Enterprise Size
10.3.6.4.3 Japan Conversation Intelligence Software Market by End-user
10.3.6.5 South Korea Conversation Intelligence Software Market
10.3.6.5.1 South Korea Conversation Intelligence Software Market by Deployment Type
10.3.6.5.2 South Korea Conversation Intelligence Software Market by Enterprise Size
10.3.6.5.3 South Korea Conversation Intelligence Software Market by End-user
10.3.6.6 Rest of Asia-Pacific Conversation Intelligence Software Market
10.3.6.6.1 Rest of Asia-Pacific Conversation Intelligence Software Market by Deployment Type
10.3.6.6.2 Rest of Asia-Pacific Conversation Intelligence Software Market by Enterprise Size
10.3.6.6.3 Rest of Asia-Pacific Conversation Intelligence Software Market by End-user
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Conversation Intelligence Software Market Overview
10.4.2 Middle East and Africa Conversation Intelligence Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Conversation Intelligence Software Market Forecasts and Analysis - By Deployment Type
10.4.4 Middle East and Africa Conversation Intelligence Software Market Forecasts and Analysis - By Enterprise Size
10.4.5 Middle East and Africa Conversation Intelligence Software Market Forecasts and Analysis - By End-user
10.4.6 Middle East and Africa Conversation Intelligence Software Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Conversation Intelligence Software Market
10.4.6.1.1 South Africa Conversation Intelligence Software Market by Deployment Type
10.4.6.1.2 South Africa Conversation Intelligence Software Market by Enterprise Size
10.4.6.1.3 South Africa Conversation Intelligence Software Market by End-user
10.4.6.2 Saudi Arabia Conversation Intelligence Software Market
10.4.6.2.1 Saudi Arabia Conversation Intelligence Software Market by Deployment Type
10.4.6.2.2 Saudi Arabia Conversation Intelligence Software Market by Enterprise Size
10.4.6.2.3 Saudi Arabia Conversation Intelligence Software Market by End-user
10.4.6.3 U.A.E Conversation Intelligence Software Market
10.4.6.3.1 U.A.E Conversation Intelligence Software Market by Deployment Type
10.4.6.3.2 U.A.E Conversation Intelligence Software Market by Enterprise Size
10.4.6.3.3 U.A.E Conversation Intelligence Software Market by End-user
10.4.6.4 Rest of Middle East and Africa Conversation Intelligence Software Market
10.4.6.4.1 Rest of Middle East and Africa Conversation Intelligence Software Market by Deployment Type
10.4.6.4.2 Rest of Middle East and Africa Conversation Intelligence Software Market by Enterprise Size
10.4.6.4.3 Rest of Middle East and Africa Conversation Intelligence Software Market by End-user
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Conversation Intelligence Software Market Overview
10.5.2 South and Central America Conversation Intelligence Software Market Forecasts and Analysis
10.5.3 South and Central America Conversation Intelligence Software Market Forecasts and Analysis - By Deployment Type
10.5.4 South and Central America Conversation Intelligence Software Market Forecasts and Analysis - By Enterprise Size
10.5.5 South and Central America Conversation Intelligence Software Market Forecasts and Analysis - By End-user
10.5.6 South and Central America Conversation Intelligence Software Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Conversation Intelligence Software Market
10.5.6.1.1 Brazil Conversation Intelligence Software Market by Deployment Type
10.5.6.1.2 Brazil Conversation Intelligence Software Market by Enterprise Size
10.5.6.1.3 Brazil Conversation Intelligence Software Market by End-user
10.5.6.2 Argentina Conversation Intelligence Software Market
10.5.6.2.1 Argentina Conversation Intelligence Software Market by Deployment Type
10.5.6.2.2 Argentina Conversation Intelligence Software Market by Enterprise Size
10.5.6.2.3 Argentina Conversation Intelligence Software Market by End-user
10.5.6.3 Rest of South and Central America Conversation Intelligence Software Market
10.5.6.3.1 Rest of South and Central America Conversation Intelligence Software Market by Deployment Type
10.5.6.3.2 Rest of South and Central America Conversation Intelligence Software Market by Enterprise Size
10.5.6.3.3 Rest of South and Central America Conversation Intelligence Software Market by End-user

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. CONVERSATION INTELLIGENCE SOFTWARE MARKET, KEY COMPANY PROFILES
12.1. AFFECTLAYER, INC.
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. AVOMA, INC.
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. BALTO SOFTWARE INC.
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. CALLRAIL, INC.
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. EXECVISION INC.
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. GONG I.O LTD.
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. JIMINNY, INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. RINGDNA
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. SALESLOFT, INC.
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. TETHR
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. AffectLayer, Inc.
2. Avoma, Inc.
3. Balto Software Inc.
4. CallRail, Inc.
5. ExecVision Inc.
6. Gong I.O Ltd.
7. Jiminny, Inc.
8. RingDNA
9. SalesLoft, Inc.
10. Tethr
TIPRE00013196
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