Customer Experience Management Market Size & Share Report 2028

Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises], Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others)

Publication Month: Aug 2022 | Report Code: TIPRE00003637 | No. of Pages: 229 | Category: Technology, Media and Telecommunications | Status: Published

The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; it is expected to grow at a CAGR of 17.1% from 2022 to 2028.

Customer experience management (CEM) helps understand customers and implement strategic plans to enable cross-departmental efforts and a customer-centric culture to improve satisfaction, loyalty, and advocacy. CEM software started to gain momentum with increasing demand for online business channels from the retail & e-commerce sectors; however, this trend is also gradually shifting to other industry sectors. Furthermore, the demand for cloud-based solutions is also rising due to a growing trend to adopt operational-based (OpEx) solutions over CapEx solutions to explore variable cost models for computing purposes and provide solutions as pay-as-you-go services. Further, software companies are currently focusing on online channels due to the COVID-19 outbreak, considering B2B and B2C models and the behavior of users focused on cloud-based CEX solutions, which is expected to provide a strong foundation for the growth of the customer experience management market

Strategic Insights:

Impact of COVID-19 Pandemic on Asia Pacific Customer Experience Management Market

The COVID-19 crisis drastically affected two huge markets in Asia Pacific, including India and China. As a result, the slowdown of industrial activities and lockdown across India and China contributed to the disruption of the supply chain of various raw materials and goods, which hampered the economic stability in APAC. Before the emergence of the COVID-19 pandemic, the adoption of CEM software for various applications grew abruptly, owing to the rise in consumer spending from e-commerce platforms, growth in digital payment, and the growing trend for using data analytics to identify consumers' preferences. Thus, a significant increase in the adoption of CEM solutions helps drive the customer experience management market growth. Furthermore, the COVID-19 pandemic accelerated the adoption of CEM solutions in industry verticals, such as IT & telecom and BFSI, owing to increased consumer internet traffic. According to the APAC Fintech Funding Report, India extended its lead in the fintech investments in APAC with an investment worth US$ 5.94 billion for 236 deals in 2021 with the BFSI industry. Thus, such a booming investment trend is growing the need for maintaining a good customer experience and personalization of CEM through cloud-and AI-based platforms, which assists the market dynamics for the growth of CEM.

Lucrative Regions for Customer Experience Management Market

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Market Insights – Customer Experience Management Market

Incorporation of New Business Models to Fuel Customer Experience Management Market Growth in Future

Significant structural changes emerged from traditional business structures, resulting in a new, profitable concept called the "on-demand" business model. This business structure focuses primarily on providing direct customer-centric services, thereby expanding the customer base to meet customer requirements in a short period and be supported by superior customer products and services. Investors are primarily focused on investing in such companies, as these business models are based on higher rates of return combined with better customer service. For example, one of the most common causes of such large-scale funding is Uber, which received ~US$ 8.6 billion in funding in 2016, and Airbnb, which raised ~US$ 2.4 billion in 2016. The increasing popularity of the on-demand business model boosts the acceptance of omnichannel shopping experiences. Furthermore, the need to personalize consumer behavior led companies to embark on strategic initiatives expected to increase overall product sales and profitability.

Component-Based CEM Market Insights

The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The solutions segment accounted for the largest customer experience management market share in 2021. The customer experience management platform provides various solutions for creating and delivering omnichannel experiences and tracking customer interactions. CEM is a way to design and respond to customer interactions that meet or exceed expectations for improved customer satisfaction, loyalty, and advocacy. These help companies collaborate better, work faster, and deliver highly personalized experiences on a large scale. Several companies in the market are offering complete CEM solutions. For instance, OpenText offers a complete end-to-end customer experience solution with functionality such as MRM, CRM, and ERP to create a customized experience for a true data-driven omnichannel experience.

Touchpoint-Based CEM Market Insights

The customer experience management market analysis by touchpoint, the customer experience management market is segmented into the call center, website, mobile applications, email, social media, and others. The call center segment accounted for the largest customer experience management market share in 2021.

Call centers are increasingly focusing on the adoption of advanced contact center technology for the new role of social media in contact center operations. Hence, this has led to the increased adoption of virtual and cloud-based contact center solutions for more customer satisfaction. Furthermore, contact centers are under pressure to provide quality services and meet the ever-evolving consumer needs. Companies are increasingly using the power of contact center analytics to provide improved and superior customer experience management, which contributes to the growth of the segment.

Players operating in the customer experience management market are mainly focused on the development of advanced and efficient products.

  • In 2020, Adobe and Genesys, a cloud customer experience and contact center solutions provider, entered into a partnership to enhance the customer experiences across all touchpoints.
  • In 2019, Avaya and Standard Chartered, an international banking group, formed a partnership for a multi-year client experience transformation project.

Company Profile:

  • Adobe
  • Avaya Inc.
  • IBM Corporation
  • NICE Ltd.
  • Oracle Corporation
  • SAP SE
  • Verint Systems, Inc.
  • Zendesk
  • SAS Institute Inc.
  • Salesforce.com, inc.

Frequently Asked Questions

Growing adoption of artificial intelligence and growing e-commerce industries globally are few of the reasons for customer experience management market growth.
The customer experience management market by component was led by solution segment which held the major market share in year 2021.
In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.
The major companies in customer experience management includes Adobe; IBM Corporation; Oracle Corporation; SAP SE; and Salesforce.com, inc.
The IT and telecom segment led the customer experience management market globally with a market share of 25.5% in the year 2021.

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Global Customer Experience Management Market – By Component

1.3.2 Global Customer Experience Management Market – By Deployment Mode

1.3.3 Global Customer Experience Management Market – By Organization Size

1.3.4 Global Customer Experience Management Market – By Touchpoint

1.3.5 Global Customer Experience Management Market – By Industry Vertical

1.3.6 Global Customer Experience Management Market – By Geography

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Customer Experience Management - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 North America

4.2.2 Europe

4.2.3 APAC

4.2.4 MEA

4.2.5 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinions

5. Customer Experience Management Market – Market Dynamics

5.1 Key Market Drivers

5.1.1 Growing Adoption of Artificial Intelligence

5.1.2 Growing E-Commerce Industries Globally

5.2 Key Market Restraints

5.2.1 Concerns Regarding Data Breaching and Security

5.3 Key Market Opportunities

5.3.1 Innovation in Omni Channel Shopping

5.4 Future Trends

5.4.1 Incorporation of New Business Models

5.5 Impact Analysis of Drivers and Restraints

6. Customer Experience Management Market – Global Market Analysis

6.1 Overview

6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

6.3 Market Positioning - Top Five Players

7. Customer Experience Management Market Analysis – By Component

7.1 Overview

7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028

7.3 Solution

7.3.1 Overview

7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)

7.4 Service

7.4.1 Overview

7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)

8. Customer Experience Management Market Analysis – By Deployment Mode

8.1 Overview

8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028

8.3 On Premise

8.3.1 Overview

8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)

8.4 Cloud based

8.4.1 Overview

8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)

9. Customer Experience Management Market Analysis – By Organization Size

9.1 Overview

9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)

9.4 Large Enterprises

9.4.1 Overview

9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

10. Customer Experience Management Market Analysis – By Touchpoint

10.1 Overview

10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028

10.3 Call Center

10.3.1 Overview

10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)

10.4 Website

10.4.1 Overview

10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)

10.5 Mobile application

10.5.1 Overview

10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)

10.6 Email

10.6.1 Overview

10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)

10.7 Social Media

10.7.1 Overview

10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)

10.8 Others

10.8.1 Overview

10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

11. Customer Experience Management Market Analysis – By Industry Vertical

11.1 Overview

11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028

11.3 IT and Telecom

11.3.1 Overview

11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

11.4 BFSI

11.4.1 Overview

11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)

11.5 Retail

11.5.1 Overview

11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)

11.6 Energy and Utilities

11.6.1 Overview

11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)

11.7 Government

11.7.1 Overview

11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)

11.8 Manufacturing

11.8.1 Overview

11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)

11.9 Others

11.9.1 Overview

11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)

12. Customer Experience Management Market – Geographic Analysis

12.1 Overview

12.2 North America: Customer Experience Management Market

12.2.1 Overview

12.2.2 North America: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component

12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.2.7 North America: Customer Experience Management Market, by Industry Vertical

12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)

12.2.8.1 US: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component

12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size

12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical

12.2.8.2 Canada: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component

12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size

12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical

12.2.8.3 Mexico: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component

12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size

12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical

12.3 Europe: Customer Experience Management Market

12.3.1 Overview

12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component

12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.3.7 Europe: Customer Experience Management Market, by Industry Vertical

12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country

12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component

12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size

12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component

12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size

12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component

12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size

12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component

12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size

12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component

12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size

12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component

12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size

12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical

12.4 APAC: Customer Experience Management Market

12.4.1 Overview

12.4.2 APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component

12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.4.7 APAC: Customer Experience Management Market, by Industry Vertical

12.4.8 APAC: Customer Experience Management Market, by Key Country

12.4.8.1 Australia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component

12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size

12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.2 China: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component

12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size

12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.3 India: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component

12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size

12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.4 Japan: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component

12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size

12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.5 South Korea: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component

12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size

12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.6 Rest of APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component

12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size

12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical

12.5 MEA: Customer Experience Management Market

12.5.1 Overview

12.5.2 MEA: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component

12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical

12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country

12.5.8.1 South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component

12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size

12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.2 Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component

12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size

12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.3 UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component

12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size

12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)

12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component

12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size

12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical

12.6 SAM: Customer Experience Management Market

12.6.1 Overview

12.6.2 SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component

12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.6.7 SAM: Customer Experience Management Market, by Industry Vertical

12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country

12.6.8.1 Brazil: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component

12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size

12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical

12.6.8.2 Argentina: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component

12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size

12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical

12.6.8.3 Rest of SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component

12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size

12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical

13. Customer Experience Management Market- COVID-19 Impact Analysis

13.1 Overview

13.2 North America

13.3 Europe

13.4 Asia-Pacific

13.5 Middle East and Africa

13.6 South America

14. Industry Landscape

14.1 Market Initiative

14.2 Merger and Acquisition

14.3 New Development

15. Company Profiles

15.1 Adobe

15.1.1 Key Facts

15.1.2 Business Description

15.1.3 Products and Services

15.1.4 Financial Overview

15.1.5 SWOT Analysis

15.1.6 Key Developments

15.2 Avaya Inc.

15.2.1 Key Facts

15.2.2 Business Description

15.2.3 Products and Services

15.2.4 Financial Overview

15.2.5 SWOT Analysis

15.2.6 Key Developments

15.3 IBM Corporation

15.3.1 Key Facts

15.3.2 Business Description

15.3.3 Products and Services

15.3.4 Financial Overview

15.3.5 SWOT Analysis

15.3.6 Key Developments

15.4 NICE Ltd.

15.4.1 Key Facts

15.4.2 Business Description

15.4.3 Products and Services

15.4.4 Financial Overview

15.4.5 SWOT Analysis

15.4.6 Key Developments

15.5 Oracle Corporation

15.5.1 Key Facts

15.5.2 Business Description

15.5.3 Products and Services

15.5.4 Financial Overview

15.5.5 SWOT Analysis

15.5.6 Key Developments

15.6 SAP SE

15.6.1 Key Facts

15.6.2 Business Description

15.6.3 Products and Services

15.6.4 Financial Overview

15.6.5 SWOT Analysis

15.6.6 Key Developments

15.7 Verint Systems, Inc.

15.7.1 Key Facts

15.7.2 Business Description

15.7.3 Products and Services

15.7.4 Financial Overview

15.7.5 SWOT Analysis

15.7.6 Key Developments

15.8 Zendesk

15.8.1 Key Facts

15.8.2 Business Description

15.8.3 Products and Services

15.8.4 Financial Overview

15.8.5 SWOT Analysis

15.8.6 Key Developments

15.9 SAS Institute Inc.

15.9.1 Key Facts

15.9.2 Business Description

15.9.3 Products and Services

15.9.4 Financial Overview

15.9.5 SWOT Analysis

15.9.6 Key Developments

15.10 Salesforce.com, inc.

15.10.1 Key Facts

15.10.2 Business Description

15.10.3 Products and Services

15.10.4 Financial Overview

15.10.5 SWOT Analysis

15.10.6 Key Developments

16. Appendix

16.1 About The Insight Partners

16.2 Glossary of Terms

LIST OF TABLES

Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)

Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 95. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 96. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 97. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 98. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 99. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 100. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 101. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 102. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 103. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 104. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 105. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 106. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 107. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 108. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 109. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 110. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 111. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 112. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 113. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 114. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 115. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 116. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 117. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 118. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 119. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 120. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 121. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 122. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 123. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 124. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 125. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 126. South America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 127. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 128. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 129. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 130. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 131. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 132. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 133. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 134. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 135. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 136. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 137. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 138. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 139. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 140. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 141. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 142. Glossary of Terms, Customer Experience Management Market

LIST OF FIGURES

Figure 1. Customer Experience Management Market Segmentation

Figure 2. Customer Experience Management Market Segmentation – By Geography

Figure 3. Global Customer Experience Management Market Overview

Figure 4. Customer Communications Management Market, By Component

Figure 5. Customer Communications Management Market, By Deployment Mode

Figure 6. Customer Communications Management Market, By Organization Size

Figure 7. Customer Communications Management Market, By Touchpoint

Figure 8. Customer Communications Management Market, By Industry Vertical

Figure 9. Customer Communications Management Market, By Region

Figure 10. North America: PEST Analysis

Figure 11. Europe: PEST Analysis

Figure 12. APAC: PEST Analysis

Figure 13. MEA: PEST Analysis

Figure 14. SAM: PEST Analysis

Figure 15. Expert Opinion

Figure 16. Customer Experience Management Market Impact Analysis of Drivers and Restraints

Figure 17. Global Customer Experience Management Market

Figure 18. Global Customer Experience Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 19. Customer Experience Management Market Breakdown, by Component, 2021 & 2028 (%)

Figure 20. Global Solution Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. Global Service Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028 (%)

Figure 23. Global On-Premise Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. Global Cloud based Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028 (%)

Figure 26. Global Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. Global Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028 (%)

Figure 29. Global Call Center Market Revenue and Forecast to 2028 (US$ Million)

Figure 30. Global Website Market Revenue and Forecast to 2028 (US$ Million)

Figure 31. Global Mobile application Market Revenue and Forecast to 2028 (US$ Million)

Figure 32. Global Email Market Revenue and Forecast to 2028 (US$ Million)

Figure 33. Global Social Media Market Revenue and Forecast to 2028 (US$ Million)

Figure 34. Global Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 35. Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028 (%)

Figure 36. Global IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 37. Global BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 38. Global Retail Market Revenue and Forecast to 2028 (US$ Million)

Figure 39. Global Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)

Figure 40. Global Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 41. Global Manufacturing Market Revenue and Forecast to 2028 (US$ Million)

Figure 42. Global Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 43. Global Customer Experience Management Market, By Geography – 2021 and 2028 (%)

Figure 44. North America: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 45. North America: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 46. North America: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 47. North America: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 48. North America: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 49. North America: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 50. North America: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 51. US: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 52. Canada: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 53. Mexico: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 54. Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 55. Europe: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 56. Europe: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 57. Europe: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 58. Europe: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 59. Europe: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 60. Europe: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 61. Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 62. France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 63. Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 64. UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 65. Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 66. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 67. APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 68. APAC: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 69. APAC: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 70. APAC: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 71. APAC: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 72. APAC: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 73. Asia Pacific: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 74. Australia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 75. China: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 76. India: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 77. Japan: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 78. South Korea: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 79. Rest of APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 80. MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)

Figure 81. Middle East and Africa: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 82. Middle East and Africa: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 83. Middle East and Africa: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 84. Middle East and Africa: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 85. Middle East and Africa: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 86. Middle East and Africa: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 87. South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 88. Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 89. UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 90. Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)

Figure 91. SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 92. SAM: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 93. SAM: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 94. SAM: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 95. SAM: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 96. SAM: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 97. South America: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 98. Brazil: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 99. Argentina: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 100. Rest of SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 101. Impact of COVID-19 Pandemic in North American Countries

Figure 102. Impact of COVID-19 Pandemic in Europe Country Markets

Figure 103. Impact of COVID-19 Pandemic in Asia Pacific Country Markets

Figure 104. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets

Figure 105. Impact of COVID-19 Pandemic in South America Country Markets

The List of Companies - Customer Experience Management Market

  1. Adobe
  2. Avaya Inc.
  3. IBM Corporation
  4. NICE Ltd.
  5. Oracle Corporation
  6. SAP SE
  7. Verint Systems, Inc.
  8. Zendesk
  9. SAS Institute Inc.
  10. Salesforce.com, inc.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global customer experience management market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the global customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies.
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.
TIPRE00003637
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