Customer Relationship Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Applications (Marketing, Sales, Customer support and service, Others); Deployment Type (On Demand (SaaS and PaaS), On Premise, Hybrid); Solutions (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement); Users (Small and Medium Businesses (SMB), Enterprises); Verticals (Academia and Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Healthcare) and Geography

Report Code: TIPRE00021378 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION

Customer relationship management is done by using a CRM software. Customer relationship management (CRM) software is a category of enterprise software that includes a variety of applications and software to help businesses manage customer interactions, service, and data, automate sales and marketing, and access and manage key business information for partners, suppliers, and employees. The key market drivers for customer relationship management market are, increasing focus on customer engagement, various emerging SMEs and rising demand for software as service.

MARKET DYNAMICS

The key market drivers for customer relationship management market are, increasing focus on customer engagement, various emerging SMEs and rising demand for software as service. Additionally, factors like automated engagement, improved customer experience, mature customer service are fueling demand of CRM in various industry segments. Furthermore, the market is expected to expand due to the advancement of cloud computing technology and the availability of various service models such as SaaS, Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) over the forecast period. However, security and privacy concerns are expected to restrain market growth during the forecast period.

MARKET SCOPE

The "Global Customer relationship management Market Analysis to 2028" is a specialized and in-depth study of the Customer relationship management Market with a special focus on the global market trend analysis. The report aims to provide an overview of Customer relationship management market with detailed market segmentation by applications, deployment type, solutions, users, verticals. The global customer relationship management market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer relationship management market player and offers key trends and opportunities in the customer relationship management market.

MARKET SEGMENTATION

The global customer relationship management market is segmented on the basis of applications, deployment type, solutions, users, verticals. On the basis of verticals the market is segmented as, marketing, sales, others. On the basis of deployment type the market is segmented as, on demand, on premise. On the basis of solutions the market is segmented as, social monitoring, social mapping, social middleware, social management. On the basis of users the market is bifurcated as, small and medium business, enterprise. Further, on the basis of vertical the market is segmented as, academic, government, transportation and logistics, BFSI, consumer goods and retail and healthcare.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global customer relationship management market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The customer relationship management market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting customer relationship management Market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the customer relationship management market in these regions.



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MARKET PLAYERS


The reports cover key developments in the customer relationship management market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from customer relationship management market are anticipated to lucrative growth opportunities in the future with the rising demand for customer relationship management market. Below mentioned is the list of few companies engaged in the Customer relationship management market.

The report also includes the profiles of key customer relationship management market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   SAP
  •   Oracle
  •   Salesforce.com
  •   Amdocs
  •   IBM
  •   Jive Inc
  •   Adobe Systems Incorporated
  •   Microsoft Corporation
  •   Keap
  •   Infor

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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Relationship Management Market - By Applications
1.3.2 Customer Relationship Management Market - By Deployment Type
1.3.3 Customer Relationship Management Market - By Solutions
1.3.4 Customer Relationship Management Market - By Users
1.3.5 Customer Relationship Management Market - By Verticals
1.3.6 Customer Relationship Management Market - By Region
1.3.6.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATIONS
7.1. OVERVIEW
7.2. APPLICATIONS MARKET FORECASTS AND ANALYSIS
7.3. MARKETING
7.3.1. Overview
7.3.2. Marketing Market Forecast and Analysis
7.4. SALES
7.4.1. Overview
7.4.2. Sales Market Forecast and Analysis
7.5. CUSTOMER SUPPORT AND SERVICE
7.5.1. Overview
7.5.2. Customer support and service Market Forecast and Analysis
7.6. OTHERS
7.6.1. Overview
7.6.2. Others Market Forecast and Analysis
8. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON DEMAND (SAAS AND PAAS)
8.3.1. Overview
8.3.2. On Demand (SaaS and PaaS) Market Forecast and Analysis
8.4. ON PREMISE
8.4.1. Overview
8.4.2. On Premise Market Forecast and Analysis
8.5. HYBRID
8.5.1. Overview
8.5.2. Hybrid Market Forecast and Analysis
9. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTIONS
9.1. OVERVIEW
9.2. SOLUTIONS MARKET FORECASTS AND ANALYSIS
9.3. SOCIAL MONITORING
9.3.1. Overview
9.3.2. Social Monitoring Market Forecast and Analysis
9.4. SOCIAL MAPPING
9.4.1. Overview
9.4.2. Social Mapping Market Forecast and Analysis
9.5. SOCIAL MIDDLEWARE
9.5.1. Overview
9.5.2. Social Middleware Market Forecast and Analysis
9.6. SOCIAL MANAGEMENT
9.6.1. Overview
9.6.2. Social Management Market Forecast and Analysis
9.7. SOCIAL MEASUREMENT
9.7.1. Overview
9.7.2. Social Measurement Market Forecast and Analysis
10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - USERS
10.1. OVERVIEW
10.2. USERS MARKET FORECASTS AND ANALYSIS
10.3. SMALL AND MEDIUM BUSINESSES (SMB)
10.3.1. Overview
10.3.2. Small and Medium Businesses (SMB) Market Forecast and Analysis
10.4. ENTERPRISES
10.4.1. Overview
10.4.2. Enterprises Market Forecast and Analysis
11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - VERTICALS
11.1. OVERVIEW
11.2. VERTICALS MARKET FORECASTS AND ANALYSIS
11.3. ACADEMIA AND GOVERNMENT
11.3.1. Overview
11.3.2. Academia and Government Market Forecast and Analysis
11.4. AUTOMOTIVE
11.4.1. Overview
11.4.2. Automotive Market Forecast and Analysis
11.5. TRANSPORTATION AND LOGISTICS
11.5.1. Overview
11.5.2. Transportation and Logistics Market Forecast and Analysis
11.6. BFSI
11.6.1. Overview
11.6.2. BFSI Market Forecast and Analysis
11.7. CONSUMER GOODS AND RETAIL
11.7.1. Overview
11.7.2. Consumer Goods and Retail Market Forecast and Analysis
11.8. HEALTHCARE
11.8.1. Overview
11.8.2. Healthcare Market Forecast and Analysis

12. CUSTOMER RELATIONSHIP MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Customer Relationship Management Market Overview
12.1.2 North America Customer Relationship Management Market Forecasts and Analysis
12.1.3 North America Customer Relationship Management Market Forecasts and Analysis - By Applications
12.1.4 North America Customer Relationship Management Market Forecasts and Analysis - By Deployment Type
12.1.5 North America Customer Relationship Management Market Forecasts and Analysis - By Solutions
12.1.6 North America Customer Relationship Management Market Forecasts and Analysis - By Users
12.1.7 North America Customer Relationship Management Market Forecasts and Analysis - By Verticals
12.1.8 North America Customer Relationship Management Market Forecasts and Analysis - By Countries
12.1.8.1 United States Customer Relationship Management Market
12.1.8.1.1 United States Customer Relationship Management Market by Applications
12.1.8.1.2 United States Customer Relationship Management Market by Deployment Type
12.1.8.1.3 United States Customer Relationship Management Market by Solutions
12.1.8.1.4 United States Customer Relationship Management Market by Users
12.1.8.1.5 United States Customer Relationship Management Market by Verticals
12.1.8.2 Canada Customer Relationship Management Market
12.1.8.2.1 Canada Customer Relationship Management Market by Applications
12.1.8.2.2 Canada Customer Relationship Management Market by Deployment Type
12.1.8.2.3 Canada Customer Relationship Management Market by Solutions
12.1.8.2.4 Canada Customer Relationship Management Market by Users
12.1.8.2.5 Canada Customer Relationship Management Market by Verticals
12.1.8.3 Mexico Customer Relationship Management Market
12.1.8.3.1 Mexico Customer Relationship Management Market by Applications
12.1.8.3.2 Mexico Customer Relationship Management Market by Deployment Type
12.1.8.3.3 Mexico Customer Relationship Management Market by Solutions
12.1.8.3.4 Mexico Customer Relationship Management Market by Users
12.1.8.3.5 Mexico Customer Relationship Management Market by Verticals
12.2. EUROPE
12.2.1 Europe Customer Relationship Management Market Overview
12.2.2 Europe Customer Relationship Management Market Forecasts and Analysis
12.2.3 Europe Customer Relationship Management Market Forecasts and Analysis - By Applications
12.2.4 Europe Customer Relationship Management Market Forecasts and Analysis - By Deployment Type
12.2.5 Europe Customer Relationship Management Market Forecasts and Analysis - By Solutions
12.2.6 Europe Customer Relationship Management Market Forecasts and Analysis - By Users
12.2.7 Europe Customer Relationship Management Market Forecasts and Analysis - By Verticals
12.2.8 Europe Customer Relationship Management Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Customer Relationship Management Market
12.2.8.1.1 Germany Customer Relationship Management Market by Applications
12.2.8.1.2 Germany Customer Relationship Management Market by Deployment Type
12.2.8.1.3 Germany Customer Relationship Management Market by Solutions
12.2.8.1.4 Germany Customer Relationship Management Market by Users
12.2.8.1.5 Germany Customer Relationship Management Market by Verticals
12.2.8.2 France Customer Relationship Management Market
12.2.8.2.1 France Customer Relationship Management Market by Applications
12.2.8.2.2 France Customer Relationship Management Market by Deployment Type
12.2.8.2.3 France Customer Relationship Management Market by Solutions
12.2.8.2.4 France Customer Relationship Management Market by Users
12.2.8.2.5 France Customer Relationship Management Market by Verticals
12.2.8.3 Italy Customer Relationship Management Market
12.2.8.3.1 Italy Customer Relationship Management Market by Applications
12.2.8.3.2 Italy Customer Relationship Management Market by Deployment Type
12.2.8.3.3 Italy Customer Relationship Management Market by Solutions
12.2.8.3.4 Italy Customer Relationship Management Market by Users
12.2.8.3.5 Italy Customer Relationship Management Market by Verticals
12.2.8.4 United Kingdom Customer Relationship Management Market
12.2.8.4.1 United Kingdom Customer Relationship Management Market by Applications
12.2.8.4.2 United Kingdom Customer Relationship Management Market by Deployment Type
12.2.8.4.3 United Kingdom Customer Relationship Management Market by Solutions
12.2.8.4.4 United Kingdom Customer Relationship Management Market by Users
12.2.8.4.5 United Kingdom Customer Relationship Management Market by Verticals
12.2.8.5 Russia Customer Relationship Management Market
12.2.8.5.1 Russia Customer Relationship Management Market by Applications
12.2.8.5.2 Russia Customer Relationship Management Market by Deployment Type
12.2.8.5.3 Russia Customer Relationship Management Market by Solutions
12.2.8.5.4 Russia Customer Relationship Management Market by Users
12.2.8.5.5 Russia Customer Relationship Management Market by Verticals
12.2.8.6 Rest of Europe Customer Relationship Management Market
12.2.8.6.1 Rest of Europe Customer Relationship Management Market by Applications
12.2.8.6.2 Rest of Europe Customer Relationship Management Market by Deployment Type
12.2.8.6.3 Rest of Europe Customer Relationship Management Market by Solutions
12.2.8.6.4 Rest of Europe Customer Relationship Management Market by Users
12.2.8.6.5 Rest of Europe Customer Relationship Management Market by Verticals
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Customer Relationship Management Market Overview
12.3.2 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis
12.3.3 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Applications
12.3.4 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Deployment Type
12.3.5 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Solutions
12.3.6 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Users
12.3.7 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Verticals
12.3.8 Asia-Pacific Customer Relationship Management Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Customer Relationship Management Market
12.3.8.1.1 Australia Customer Relationship Management Market by Applications
12.3.8.1.2 Australia Customer Relationship Management Market by Deployment Type
12.3.8.1.3 Australia Customer Relationship Management Market by Solutions
12.3.8.1.4 Australia Customer Relationship Management Market by Users
12.3.8.1.5 Australia Customer Relationship Management Market by Verticals
12.3.8.2 China Customer Relationship Management Market
12.3.8.2.1 China Customer Relationship Management Market by Applications
12.3.8.2.2 China Customer Relationship Management Market by Deployment Type
12.3.8.2.3 China Customer Relationship Management Market by Solutions
12.3.8.2.4 China Customer Relationship Management Market by Users
12.3.8.2.5 China Customer Relationship Management Market by Verticals
12.3.8.3 India Customer Relationship Management Market
12.3.8.3.1 India Customer Relationship Management Market by Applications
12.3.8.3.2 India Customer Relationship Management Market by Deployment Type
12.3.8.3.3 India Customer Relationship Management Market by Solutions
12.3.8.3.4 India Customer Relationship Management Market by Users
12.3.8.3.5 India Customer Relationship Management Market by Verticals
12.3.8.4 Japan Customer Relationship Management Market
12.3.8.4.1 Japan Customer Relationship Management Market by Applications
12.3.8.4.2 Japan Customer Relationship Management Market by Deployment Type
12.3.8.4.3 Japan Customer Relationship Management Market by Solutions
12.3.8.4.4 Japan Customer Relationship Management Market by Users
12.3.8.4.5 Japan Customer Relationship Management Market by Verticals
12.3.8.5 South Korea Customer Relationship Management Market
12.3.8.5.1 South Korea Customer Relationship Management Market by Applications
12.3.8.5.2 South Korea Customer Relationship Management Market by Deployment Type
12.3.8.5.3 South Korea Customer Relationship Management Market by Solutions
12.3.8.5.4 South Korea Customer Relationship Management Market by Users
12.3.8.5.5 South Korea Customer Relationship Management Market by Verticals
12.3.8.6 Rest of Asia-Pacific Customer Relationship Management Market
12.3.8.6.1 Rest of Asia-Pacific Customer Relationship Management Market by Applications
12.3.8.6.2 Rest of Asia-Pacific Customer Relationship Management Market by Deployment Type
12.3.8.6.3 Rest of Asia-Pacific Customer Relationship Management Market by Solutions
12.3.8.6.4 Rest of Asia-Pacific Customer Relationship Management Market by Users
12.3.8.6.5 Rest of Asia-Pacific Customer Relationship Management Market by Verticals
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Customer Relationship Management Market Overview
12.4.2 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis
12.4.3 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Applications
12.4.4 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Deployment Type
12.4.5 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Solutions
12.4.6 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Users
12.4.7 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Verticals
12.4.8 Middle East and Africa Customer Relationship Management Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Customer Relationship Management Market
12.4.8.1.1 South Africa Customer Relationship Management Market by Applications
12.4.8.1.2 South Africa Customer Relationship Management Market by Deployment Type
12.4.8.1.3 South Africa Customer Relationship Management Market by Solutions
12.4.8.1.4 South Africa Customer Relationship Management Market by Users
12.4.8.1.5 South Africa Customer Relationship Management Market by Verticals
12.4.8.2 Saudi Arabia Customer Relationship Management Market
12.4.8.2.1 Saudi Arabia Customer Relationship Management Market by Applications
12.4.8.2.2 Saudi Arabia Customer Relationship Management Market by Deployment Type
12.4.8.2.3 Saudi Arabia Customer Relationship Management Market by Solutions
12.4.8.2.4 Saudi Arabia Customer Relationship Management Market by Users
12.4.8.2.5 Saudi Arabia Customer Relationship Management Market by Verticals
12.4.8.3 U.A.E Customer Relationship Management Market
12.4.8.3.1 U.A.E Customer Relationship Management Market by Applications
12.4.8.3.2 U.A.E Customer Relationship Management Market by Deployment Type
12.4.8.3.3 U.A.E Customer Relationship Management Market by Solutions
12.4.8.3.4 U.A.E Customer Relationship Management Market by Users
12.4.8.3.5 U.A.E Customer Relationship Management Market by Verticals
12.4.8.4 Rest of Middle East and Africa Customer Relationship Management Market
12.4.8.4.1 Rest of Middle East and Africa Customer Relationship Management Market by Applications
12.4.8.4.2 Rest of Middle East and Africa Customer Relationship Management Market by Deployment Type
12.4.8.4.3 Rest of Middle East and Africa Customer Relationship Management Market by Solutions
12.4.8.4.4 Rest of Middle East and Africa Customer Relationship Management Market by Users
12.4.8.4.5 Rest of Middle East and Africa Customer Relationship Management Market by Verticals
12.5. SOUTH AND CENTRAL AMERICA
12.5.1 South and Central America Customer Relationship Management Market Overview
12.5.2 South and Central America Customer Relationship Management Market Forecasts and Analysis
12.5.3 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Applications
12.5.4 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Deployment Type
12.5.5 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Solutions
12.5.6 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Users
12.5.7 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Verticals
12.5.8 South and Central America Customer Relationship Management Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Customer Relationship Management Market
12.5.8.1.1 Brazil Customer Relationship Management Market by Applications
12.5.8.1.2 Brazil Customer Relationship Management Market by Deployment Type
12.5.8.1.3 Brazil Customer Relationship Management Market by Solutions
12.5.8.1.4 Brazil Customer Relationship Management Market by Users
12.5.8.1.5 Brazil Customer Relationship Management Market by Verticals
12.5.8.2 Argentina Customer Relationship Management Market
12.5.8.2.1 Argentina Customer Relationship Management Market by Applications
12.5.8.2.2 Argentina Customer Relationship Management Market by Deployment Type
12.5.8.2.3 Argentina Customer Relationship Management Market by Solutions
12.5.8.2.4 Argentina Customer Relationship Management Market by Users
12.5.8.2.5 Argentina Customer Relationship Management Market by Verticals
12.5.8.3 Rest of South and Central America Customer Relationship Management Market
12.5.8.3.1 Rest of South and Central America Customer Relationship Management Market by Applications
12.5.8.3.2 Rest of South and Central America Customer Relationship Management Market by Deployment Type
12.5.8.3.3 Rest of South and Central America Customer Relationship Management Market by Solutions
12.5.8.3.4 Rest of South and Central America Customer Relationship Management Market by Users
12.5.8.3.5 Rest of South and Central America Customer Relationship Management Market by Verticals

13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

14. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, KEY COMPANY PROFILES
14.1. SAP
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. ORACLE
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. SALESFORCE.COM
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. AMDOCS
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. IBM
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. JIVE INC
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. ADOBE SYSTEMS INCORPORATED
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. MICROSOFT CORPORATION
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. KEAP
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. INFOR
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments

15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies

1. SAP
2. Oracle
3. Salesforce.com
4. Amdocs
5. IBM
6. Jive Inc
7. Adobe Systems Incorporated
8. Microsoft Corporation
9. Keap
10. Infor
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