Customer Retention Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution, Services); Enterprise Size (SMEs, Large Enterprise); Industry Vertical (BFSI, Retail, Manufacturing, Healthcare, Others) and Geography
Report Code: TIPRE00028606 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET OVERVIEW
Customer retention software is generally offered by companies or retailers to customers that have a frequent purchase history as loyalty is an important factor for a successful business. Customer loyalty programs often provide coupons, merchandise and rewards in order to maintain relationships with these customers. Customer loyalty programs often focus on creating alliances in order to reduce the cost of the program. These alliances include retailers, potential investors, research institutes and eCommerce companies.
MARKET SCOPE
The "Global customer retention software market Analysis to 2028" is a specialized and in-depth study of the customer retention software market with a special focus on the global market trend analysis. The report aims to provide an overview of the customer retention software market with detailed market segmentation by component, enterprise size, end-user, and geography. The global customer retention software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer retention software market players and offers key trends and opportunities in the customer retention software market.
MARKET SEGMENTATION
MARKET DYNAMICS
Drivers:
Restraints:
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The customer retention software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the customer retention software market in these regions.
IMPACT OF COVID-19 ON customer retention software MARKET
The rapid spread of the Covid-19 pandemic has triggered a massive financial crisis and created a health crisis across the globe. The ongoing pandemic also had a significant impact on overall international trade and businesses. The outbreak of COVID-19 has slowed down the growth of the customer retention software market owing to challenges in maintaining operational continuity, securing network data, and adapting to new traffic patterns. Organizations have actively focused on understanding the function of automation in digital transformation due to the pandemic. Moreover, enterprises also learn to measure the Return on Investment (ROI) as compared to other competing initiatives. These factors are expected to have a significant effect on the market over the coming years.
The report covers key developments in the customer retention software market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from customer retention softwaremarket are anticipated to lucrative growth opportunities in the future with the rising demand for the customer retention software market in the global market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the customer retention software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
Customer retention software is generally offered by companies or retailers to customers that have a frequent purchase history as loyalty is an important factor for a successful business. Customer loyalty programs often provide coupons, merchandise and rewards in order to maintain relationships with these customers. Customer loyalty programs often focus on creating alliances in order to reduce the cost of the program. These alliances include retailers, potential investors, research institutes and eCommerce companies.
MARKET SCOPE
The "Global customer retention software market Analysis to 2028" is a specialized and in-depth study of the customer retention software market with a special focus on the global market trend analysis. The report aims to provide an overview of the customer retention software market with detailed market segmentation by component, enterprise size, end-user, and geography. The global customer retention software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer retention software market players and offers key trends and opportunities in the customer retention software market.
MARKET SEGMENTATION
- The global customer retention software market is segmented on the basis of component, and enterprise size, and end-user.
- On the basis of component, the market is segmented as solution, services.
- On the basis of enterprise size, the market is segmented as SMEs, and Large enterprise.
- On the basis of end user the market is segmented into BFSI, retail, manufacturing, healthcare, others.
MARKET DYNAMICS
Drivers:
- Emergence of loyalty management mobile applications.
Restraints:
- Stringent government regulations..
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The customer retention software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the customer retention software market in these regions.
IMPACT OF COVID-19 ON customer retention software MARKET
The rapid spread of the Covid-19 pandemic has triggered a massive financial crisis and created a health crisis across the globe. The ongoing pandemic also had a significant impact on overall international trade and businesses. The outbreak of COVID-19 has slowed down the growth of the customer retention software market owing to challenges in maintaining operational continuity, securing network data, and adapting to new traffic patterns. Organizations have actively focused on understanding the function of automation in digital transformation due to the pandemic. Moreover, enterprises also learn to measure the Return on Investment (ROI) as compared to other competing initiatives. These factors are expected to have a significant effect on the market over the coming years.
The report covers key developments in the customer retention software market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from customer retention softwaremarket are anticipated to lucrative growth opportunities in the future with the rising demand for the customer retention software market in the global market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the customer retention software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Epsilon
- Oracle
- Bond Brand Loyalty
- Kobie
- Brierley+Partners
- Merkle
- Capillary
- Comarch
- ICF Next
- Maritz Motivation
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Retention Software Market - By Component
1.3.2 Customer Retention Software Market - By Enterprise Size
1.3.3 Customer Retention Software Market - By Industry Vertical
1.3.4 Customer Retention Software Market - By Region
1.3.4.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CUSTOMER RETENTION SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CUSTOMER RETENTION SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CUSTOMER RETENTION SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER RETENTION SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER RETENTION SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISE
8.4.1. Overview
8.4.2. Large Enterprise Market Forecast and Analysis
9. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
9.1. OVERVIEW
9.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. RETAIL
9.4.1. Overview
9.4.2. Retail Market Forecast and Analysis
9.5. MANUFACTURING
9.5.1. Overview
9.5.2. Manufacturing Market Forecast and Analysis
9.6. HEALTHCARE
9.6.1. Overview
9.6.2. Healthcare Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis
10. CUSTOMER RETENTION SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Customer Retention Software Market Overview
10.1.2 North America Customer Retention Software Market Forecasts and Analysis
10.1.3 North America Customer Retention Software Market Forecasts and Analysis - By Component
10.1.4 North America Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.1.5 North America Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.1.6 North America Customer Retention Software Market Forecasts and Analysis - By Countries
10.1.6.1 United States Customer Retention Software Market
10.1.6.1.1 United States Customer Retention Software Market by Component
10.1.6.1.2 United States Customer Retention Software Market by Enterprise Size
10.1.6.1.3 United States Customer Retention Software Market by Industry Vertical
10.1.6.2 Canada Customer Retention Software Market
10.1.6.2.1 Canada Customer Retention Software Market by Component
10.1.6.2.2 Canada Customer Retention Software Market by Enterprise Size
10.1.6.2.3 Canada Customer Retention Software Market by Industry Vertical
10.1.6.3 Mexico Customer Retention Software Market
10.1.6.3.1 Mexico Customer Retention Software Market by Component
10.1.6.3.2 Mexico Customer Retention Software Market by Enterprise Size
10.1.6.3.3 Mexico Customer Retention Software Market by Industry Vertical
10.2. EUROPE
10.2.1 Europe Customer Retention Software Market Overview
10.2.2 Europe Customer Retention Software Market Forecasts and Analysis
10.2.3 Europe Customer Retention Software Market Forecasts and Analysis - By Component
10.2.4 Europe Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.2.5 Europe Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.2.6 Europe Customer Retention Software Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Customer Retention Software Market
10.2.6.1.1 Germany Customer Retention Software Market by Component
10.2.6.1.2 Germany Customer Retention Software Market by Enterprise Size
10.2.6.1.3 Germany Customer Retention Software Market by Industry Vertical
10.2.6.2 France Customer Retention Software Market
10.2.6.2.1 France Customer Retention Software Market by Component
10.2.6.2.2 France Customer Retention Software Market by Enterprise Size
10.2.6.2.3 France Customer Retention Software Market by Industry Vertical
10.2.6.3 Spain Customer Retention Software Market
10.2.6.3.1 Spain Customer Retention Software Market by Component
10.2.6.3.2 Spain Customer Retention Software Market by Enterprise Size
10.2.6.3.3 Spain Customer Retention Software Market by Industry Vertical
10.2.6.4 United Kingdom Customer Retention Software Market
10.2.6.4.1 United Kingdom Customer Retention Software Market by Component
10.2.6.4.2 United Kingdom Customer Retention Software Market by Enterprise Size
10.2.6.4.3 United Kingdom Customer Retention Software Market by Industry Vertical
10.2.6.5 Russia Customer Retention Software Market
10.2.6.5.1 Russia Customer Retention Software Market by Component
10.2.6.5.2 Russia Customer Retention Software Market by Enterprise Size
10.2.6.5.3 Russia Customer Retention Software Market by Industry Vertical
10.2.6.6 Rest of Europe Customer Retention Software Market
10.2.6.6.1 Rest of Europe Customer Retention Software Market by Component
10.2.6.6.2 Rest of Europe Customer Retention Software Market by Enterprise Size
10.2.6.6.3 Rest of Europe Customer Retention Software Market by Industry Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Customer Retention Software Market Overview
10.3.2 Asia-Pacific Customer Retention Software Market Forecasts and Analysis
10.3.3 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Component
10.3.4 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.3.5 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.3.6 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Customer Retention Software Market
10.3.6.1.1 Australia Customer Retention Software Market by Component
10.3.6.1.2 Australia Customer Retention Software Market by Enterprise Size
10.3.6.1.3 Australia Customer Retention Software Market by Industry Vertical
10.3.6.2 China Customer Retention Software Market
10.3.6.2.1 China Customer Retention Software Market by Component
10.3.6.2.2 China Customer Retention Software Market by Enterprise Size
10.3.6.2.3 China Customer Retention Software Market by Industry Vertical
10.3.6.3 India Customer Retention Software Market
10.3.6.3.1 India Customer Retention Software Market by Component
10.3.6.3.2 India Customer Retention Software Market by Enterprise Size
10.3.6.3.3 India Customer Retention Software Market by Industry Vertical
10.3.6.4 Japan Customer Retention Software Market
10.3.6.4.1 Japan Customer Retention Software Market by Component
10.3.6.4.2 Japan Customer Retention Software Market by Enterprise Size
10.3.6.4.3 Japan Customer Retention Software Market by Industry Vertical
10.3.6.5 South Korea Customer Retention Software Market
10.3.6.5.1 South Korea Customer Retention Software Market by Component
10.3.6.5.2 South Korea Customer Retention Software Market by Enterprise Size
10.3.6.5.3 South Korea Customer Retention Software Market by Industry Vertical
10.3.6.6 Rest of Asia-Pacific Customer Retention Software Market
10.3.6.6.1 Rest of Asia-Pacific Customer Retention Software Market by Component
10.3.6.6.2 Rest of Asia-Pacific Customer Retention Software Market by Enterprise Size
10.3.6.6.3 Rest of Asia-Pacific Customer Retention Software Market by Industry Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Customer Retention Software Market Overview
10.4.2 Middle East and Africa Customer Retention Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Component
10.4.4 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.4.5 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.4.6 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Customer Retention Software Market
10.4.6.1.1 South Africa Customer Retention Software Market by Component
10.4.6.1.2 South Africa Customer Retention Software Market by Enterprise Size
10.4.6.1.3 South Africa Customer Retention Software Market by Industry Vertical
10.4.6.2 Saudi Arabia Customer Retention Software Market
10.4.6.2.1 Saudi Arabia Customer Retention Software Market by Component
10.4.6.2.2 Saudi Arabia Customer Retention Software Market by Enterprise Size
10.4.6.2.3 Saudi Arabia Customer Retention Software Market by Industry Vertical
10.4.6.3 U.A.E Customer Retention Software Market
10.4.6.3.1 U.A.E Customer Retention Software Market by Component
10.4.6.3.2 U.A.E Customer Retention Software Market by Enterprise Size
10.4.6.3.3 U.A.E Customer Retention Software Market by Industry Vertical
10.4.6.4 Rest of Middle East and Africa Customer Retention Software Market
10.4.6.4.1 Rest of Middle East and Africa Customer Retention Software Market by Component
10.4.6.4.2 Rest of Middle East and Africa Customer Retention Software Market by Enterprise Size
10.4.6.4.3 Rest of Middle East and Africa Customer Retention Software Market by Industry Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Customer Retention Software Market Overview
10.5.2 South and Central America Customer Retention Software Market Forecasts and Analysis
10.5.3 South and Central America Customer Retention Software Market Forecasts and Analysis - By Component
10.5.4 South and Central America Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.5.5 South and Central America Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.5.6 South and Central America Customer Retention Software Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Customer Retention Software Market
10.5.6.1.1 Brazil Customer Retention Software Market by Component
10.5.6.1.2 Brazil Customer Retention Software Market by Enterprise Size
10.5.6.1.3 Brazil Customer Retention Software Market by Industry Vertical
10.5.6.2 Argentina Customer Retention Software Market
10.5.6.2.1 Argentina Customer Retention Software Market by Component
10.5.6.2.2 Argentina Customer Retention Software Market by Enterprise Size
10.5.6.2.3 Argentina Customer Retention Software Market by Industry Vertical
10.5.6.3 Rest of South and Central America Customer Retention Software Market
10.5.6.3.1 Rest of South and Central America Customer Retention Software Market by Component
10.5.6.3.2 Rest of South and Central America Customer Retention Software Market by Enterprise Size
10.5.6.3.3 Rest of South and Central America Customer Retention Software Market by Industry Vertical
11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
12. CUSTOMER RETENTION SOFTWARE MARKET, KEY COMPANY PROFILES
12.1. EPSILON
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. ORACLE
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. BOND BRAND LOYALT
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. KOBE
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. BRIERLEY+PARTNERS
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. MERKLE
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. CAPILLARY
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. COMARCH
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. ICF NEXT
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. MARITZ MOTIVATION
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments
13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Retention Software Market - By Component
1.3.2 Customer Retention Software Market - By Enterprise Size
1.3.3 Customer Retention Software Market - By Industry Vertical
1.3.4 Customer Retention Software Market - By Region
1.3.4.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CUSTOMER RETENTION SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CUSTOMER RETENTION SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CUSTOMER RETENTION SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER RETENTION SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER RETENTION SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISE
8.4.1. Overview
8.4.2. Large Enterprise Market Forecast and Analysis
9. CUSTOMER RETENTION SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
9.1. OVERVIEW
9.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. RETAIL
9.4.1. Overview
9.4.2. Retail Market Forecast and Analysis
9.5. MANUFACTURING
9.5.1. Overview
9.5.2. Manufacturing Market Forecast and Analysis
9.6. HEALTHCARE
9.6.1. Overview
9.6.2. Healthcare Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis
10. CUSTOMER RETENTION SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Customer Retention Software Market Overview
10.1.2 North America Customer Retention Software Market Forecasts and Analysis
10.1.3 North America Customer Retention Software Market Forecasts and Analysis - By Component
10.1.4 North America Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.1.5 North America Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.1.6 North America Customer Retention Software Market Forecasts and Analysis - By Countries
10.1.6.1 United States Customer Retention Software Market
10.1.6.1.1 United States Customer Retention Software Market by Component
10.1.6.1.2 United States Customer Retention Software Market by Enterprise Size
10.1.6.1.3 United States Customer Retention Software Market by Industry Vertical
10.1.6.2 Canada Customer Retention Software Market
10.1.6.2.1 Canada Customer Retention Software Market by Component
10.1.6.2.2 Canada Customer Retention Software Market by Enterprise Size
10.1.6.2.3 Canada Customer Retention Software Market by Industry Vertical
10.1.6.3 Mexico Customer Retention Software Market
10.1.6.3.1 Mexico Customer Retention Software Market by Component
10.1.6.3.2 Mexico Customer Retention Software Market by Enterprise Size
10.1.6.3.3 Mexico Customer Retention Software Market by Industry Vertical
10.2. EUROPE
10.2.1 Europe Customer Retention Software Market Overview
10.2.2 Europe Customer Retention Software Market Forecasts and Analysis
10.2.3 Europe Customer Retention Software Market Forecasts and Analysis - By Component
10.2.4 Europe Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.2.5 Europe Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.2.6 Europe Customer Retention Software Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Customer Retention Software Market
10.2.6.1.1 Germany Customer Retention Software Market by Component
10.2.6.1.2 Germany Customer Retention Software Market by Enterprise Size
10.2.6.1.3 Germany Customer Retention Software Market by Industry Vertical
10.2.6.2 France Customer Retention Software Market
10.2.6.2.1 France Customer Retention Software Market by Component
10.2.6.2.2 France Customer Retention Software Market by Enterprise Size
10.2.6.2.3 France Customer Retention Software Market by Industry Vertical
10.2.6.3 Spain Customer Retention Software Market
10.2.6.3.1 Spain Customer Retention Software Market by Component
10.2.6.3.2 Spain Customer Retention Software Market by Enterprise Size
10.2.6.3.3 Spain Customer Retention Software Market by Industry Vertical
10.2.6.4 United Kingdom Customer Retention Software Market
10.2.6.4.1 United Kingdom Customer Retention Software Market by Component
10.2.6.4.2 United Kingdom Customer Retention Software Market by Enterprise Size
10.2.6.4.3 United Kingdom Customer Retention Software Market by Industry Vertical
10.2.6.5 Russia Customer Retention Software Market
10.2.6.5.1 Russia Customer Retention Software Market by Component
10.2.6.5.2 Russia Customer Retention Software Market by Enterprise Size
10.2.6.5.3 Russia Customer Retention Software Market by Industry Vertical
10.2.6.6 Rest of Europe Customer Retention Software Market
10.2.6.6.1 Rest of Europe Customer Retention Software Market by Component
10.2.6.6.2 Rest of Europe Customer Retention Software Market by Enterprise Size
10.2.6.6.3 Rest of Europe Customer Retention Software Market by Industry Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Customer Retention Software Market Overview
10.3.2 Asia-Pacific Customer Retention Software Market Forecasts and Analysis
10.3.3 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Component
10.3.4 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.3.5 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.3.6 Asia-Pacific Customer Retention Software Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Customer Retention Software Market
10.3.6.1.1 Australia Customer Retention Software Market by Component
10.3.6.1.2 Australia Customer Retention Software Market by Enterprise Size
10.3.6.1.3 Australia Customer Retention Software Market by Industry Vertical
10.3.6.2 China Customer Retention Software Market
10.3.6.2.1 China Customer Retention Software Market by Component
10.3.6.2.2 China Customer Retention Software Market by Enterprise Size
10.3.6.2.3 China Customer Retention Software Market by Industry Vertical
10.3.6.3 India Customer Retention Software Market
10.3.6.3.1 India Customer Retention Software Market by Component
10.3.6.3.2 India Customer Retention Software Market by Enterprise Size
10.3.6.3.3 India Customer Retention Software Market by Industry Vertical
10.3.6.4 Japan Customer Retention Software Market
10.3.6.4.1 Japan Customer Retention Software Market by Component
10.3.6.4.2 Japan Customer Retention Software Market by Enterprise Size
10.3.6.4.3 Japan Customer Retention Software Market by Industry Vertical
10.3.6.5 South Korea Customer Retention Software Market
10.3.6.5.1 South Korea Customer Retention Software Market by Component
10.3.6.5.2 South Korea Customer Retention Software Market by Enterprise Size
10.3.6.5.3 South Korea Customer Retention Software Market by Industry Vertical
10.3.6.6 Rest of Asia-Pacific Customer Retention Software Market
10.3.6.6.1 Rest of Asia-Pacific Customer Retention Software Market by Component
10.3.6.6.2 Rest of Asia-Pacific Customer Retention Software Market by Enterprise Size
10.3.6.6.3 Rest of Asia-Pacific Customer Retention Software Market by Industry Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Customer Retention Software Market Overview
10.4.2 Middle East and Africa Customer Retention Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Component
10.4.4 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.4.5 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.4.6 Middle East and Africa Customer Retention Software Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Customer Retention Software Market
10.4.6.1.1 South Africa Customer Retention Software Market by Component
10.4.6.1.2 South Africa Customer Retention Software Market by Enterprise Size
10.4.6.1.3 South Africa Customer Retention Software Market by Industry Vertical
10.4.6.2 Saudi Arabia Customer Retention Software Market
10.4.6.2.1 Saudi Arabia Customer Retention Software Market by Component
10.4.6.2.2 Saudi Arabia Customer Retention Software Market by Enterprise Size
10.4.6.2.3 Saudi Arabia Customer Retention Software Market by Industry Vertical
10.4.6.3 U.A.E Customer Retention Software Market
10.4.6.3.1 U.A.E Customer Retention Software Market by Component
10.4.6.3.2 U.A.E Customer Retention Software Market by Enterprise Size
10.4.6.3.3 U.A.E Customer Retention Software Market by Industry Vertical
10.4.6.4 Rest of Middle East and Africa Customer Retention Software Market
10.4.6.4.1 Rest of Middle East and Africa Customer Retention Software Market by Component
10.4.6.4.2 Rest of Middle East and Africa Customer Retention Software Market by Enterprise Size
10.4.6.4.3 Rest of Middle East and Africa Customer Retention Software Market by Industry Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Customer Retention Software Market Overview
10.5.2 South and Central America Customer Retention Software Market Forecasts and Analysis
10.5.3 South and Central America Customer Retention Software Market Forecasts and Analysis - By Component
10.5.4 South and Central America Customer Retention Software Market Forecasts and Analysis - By Enterprise Size
10.5.5 South and Central America Customer Retention Software Market Forecasts and Analysis - By Industry Vertical
10.5.6 South and Central America Customer Retention Software Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Customer Retention Software Market
10.5.6.1.1 Brazil Customer Retention Software Market by Component
10.5.6.1.2 Brazil Customer Retention Software Market by Enterprise Size
10.5.6.1.3 Brazil Customer Retention Software Market by Industry Vertical
10.5.6.2 Argentina Customer Retention Software Market
10.5.6.2.1 Argentina Customer Retention Software Market by Component
10.5.6.2.2 Argentina Customer Retention Software Market by Enterprise Size
10.5.6.2.3 Argentina Customer Retention Software Market by Industry Vertical
10.5.6.3 Rest of South and Central America Customer Retention Software Market
10.5.6.3.1 Rest of South and Central America Customer Retention Software Market by Component
10.5.6.3.2 Rest of South and Central America Customer Retention Software Market by Enterprise Size
10.5.6.3.3 Rest of South and Central America Customer Retention Software Market by Industry Vertical
11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
12. CUSTOMER RETENTION SOFTWARE MARKET, KEY COMPANY PROFILES
12.1. EPSILON
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. ORACLE
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. BOND BRAND LOYALT
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. KOBE
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. BRIERLEY+PARTNERS
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. MERKLE
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. CAPILLARY
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. COMARCH
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. ICF NEXT
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. MARITZ MOTIVATION
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments
13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies
1.Epsilon
2.Oracle
3.Bond Brand Loyalt
4.Kobe
5.Brierley+Partners
6.Merkle
7.Capillary
8.Comarch
9.ICF Next
10.Maritz Motivation
1.Epsilon
2.Oracle
3.Bond Brand Loyalt
4.Kobe
5.Brierley+Partners
6.Merkle
7.Capillary
8.Comarch
9.ICF Next
10.Maritz Motivation
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