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Europe Cloud Communication Platform Market

2021

Europe Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)

Publication Month: Nov 2021 | Report Code: TIPRE00025836 | No. of Pages: 165 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Europe Cloud Communication Platform Market to Grow at a CAGR of 25.9% to reach US$ 6,221.16 million Million from 2021 to 2028

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The cloud communication platform market in Europe is expected to grow from US$ 1,239.83 million in 2021 to US$ 6,221.16 million by 2028; it is estimated to grow at a CAGR of 25.9% from 2021 to 2028.


France, Germany, Italy, Russia, and UK are major economies in Europe. Cloud communication platform solutions are being cost-effective is the major factor driving the growth of the Europe cloud communication platform market. Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost. Various large enterprises and SMEs are choosing cloud communication platforms to leverage cost-effectiveness and higher working efficiency benefits delivered by them. Moreover, these cloud communication platforms require no capital infrastructure costs, transparent pay-as-you-go subscriptions and maintenance and system management included which is an added advantage for the cloud communication platforms.

Russia, the UK, Spain, Italy, Germany, Turkey, and France are a few of the major countries that are adversely affected due to COVID-19 outbreak. Europe is a major industrial hub for several industrial sectors, such as IT & telecom, automotive, healthcare, aerospace & defense, energy & power, and manufacturing. Due to COVID-19 outbreak, the governments in European countries have imposed complete lockdown in various areas for multiple weeks, which affected the business activities in these countries. Hence, due to business lockdowns, travel bans, and supply chain disruptions, the economies and industries across European countries witnessed decline in the growth in past few months. Hence, the need for efficient remote working solutions and cloud-based solutions for communication to stabilize the growth of various businesses is growing at a fast pace across various countries, such as the UK, Sweden, Netherlands, Finland, Germany, and France.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the Europe cloud communication platform market. The Europe cloud communication platform market is expected to grow at a good CAGR during the forecast period.
Europe cloud communication platform market

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Europe Cloud Communication Platform Market Segmentation

Europe Cloud Communication Platform Market – By Component

  • Solutions
    • UCaaS
    • WebRTC
    • IVR
    • VoIP
    • API
  • Services
    • Training and Consulting
    • Support and Maintenance
    • Managed Services

Europe Cloud Communication Platform Market – By Enterprise Size

  • SMEs
  • Large Enterprises

Europe Cloud Communication Platform Market – By Industry

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail
  • Government
  • Education
  • Others

Europe Cloud Communication Platform Market, by Country

  • France
  • Germany
  • Italy
  • UK
  • Russia
  • Rest of Europe

Europe Cloud Communication Platform Market - Companies Mentioned

  • 8x8, Inc
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Intrado Corporation
  • Plivo Inc.
  • Telestax, Inc.
  • Twilio Inc
  • Vonage Holdings Corp.

TABLE OF CONTENTS

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Europe Cloud Communication Platform Market Landscape

4.1 Market Overview

4.2 Europe PEST Analysis

4.2.1 Ecosystem Analysis

4.3 Expert Opinion

5. Europe Cloud Communication Platform Market– Key Market Dynamics

5.1.1 Growing Demand Need of Bring Your Own Device

5.1.2 Cloud Communication Platform Solutions Being Cost-Effective

5.2 Market Restraints

5.2.1 Security and Privacy Issues

5.3 Market Opportunities

5.3.1 Cloud-Based Solutions Getting Preferred Along with Growth of BPO Sector

5.3.2 Surge in Number of Internet Users

5.4 Future Trends

5.4.1 Cloud-based IoT Platform Growing

5.4.2 Huge Demand of Voice Over Internet Protocol (VoIP)

5.5 Impact Analysis of Drivers and Restraints

6. Cloud Communication Platform Market– Europe Analysis

6.1 Europe Cloud Communication Platform Market Overview

6.2 Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

7. Europe Cloud Communication Platform Market Analysis – By Component

7.1 Overview

7.2 Europe Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3 Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1 Overview

7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4 Web Real-Time Communication (WebRTC)

7.3.4.1 Overview

7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5 Interactive Voice Response (IVR)

7.3.5.1 Overview

7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6 Voice Over Internet Protocol (VoIP)

7.3.6.1 Overview

7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7 Application Programming Interface (API)

7.3.7.1 Overview

7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3 Training and Consulting

7.4.3.1 Overview

7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4 Support and Maintenance

7.4.4.1 Overview

7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5 Managed Service

7.4.5.1 Overview

7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8. Europe Cloud Communication Platform Market Analysis – By Enterprise Size

8.1 Overview

8.2 Europe Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3 SMEs

8.3.1 Overview

8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4 Large Enterprise

8.4.1 Overview

8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9. Europe Cloud Communication Platform Market Analysis – By Industry

9.1 Overview

9.2 Europe Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3 Retail

9.3.1 Overview

9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4 IT & Telecom

9.4.1 Overview

9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5 Healthcare

9.5.1 Overview

9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6 Government

9.6.1 Overview

9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7 Education

9.7.1 Overview

9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8 BFSI

9.8.1 Overview

9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9 Others

9.9.1 Overview

9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10. Europe Cloud Communication Platform Market – Country Analysis

10.1 Overview

10.1.1 Europe Cloud Communication Platform Market Breakdown, by Country

10.1.1.1 Germany Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.1.1 Germany Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1 Germany Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2 Germany Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2 Germany Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3 Germany Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2 France Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.2.1 France Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1 France Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2 France Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2 France Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3 France Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3 Italy Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.3.1 Italy Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.2 Italy Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.3 Italy Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.4 Italy Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.5 Italy Cloud Communication Platform Market Breakdown, By Industry

10.1.1.4 UK Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.4.1 UK Cloud Communication Platform Market Breakdown, By Component

10.1.1.4.1.1 UK Cloud Communication Platform Market Breakdown, By Solution

10.1.1.4.1.2 UK Cloud Communication Platform Market Breakdown, By Service

10.1.1.4.2 UK Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.4.3 UK Cloud Communication Platform Market Breakdown, By Industry

10.1.1.5 Russia Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.5.1 Russia Cloud Communication Platform Market Breakdown, By Component

10.1.1.5.1.1 Russia Cloud Communication Platform Market Breakdown, By Solution

10.1.1.5.1.2 Russia Cloud Communication Platform Market Breakdown, By Service

10.1.1.5.2 Russia Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.5.3 Russia Cloud Communication Platform Market Breakdown, By Industry

10.1.1.6 Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.6.1 Rest of Europe Cloud Communication Platform Market Breakdown, By Component

10.1.1.6.2 Rest of Europe Cloud Communication Platform Market Breakdown, By Solution

10.1.1.6.3 Rest of Europe Cloud Communication Platform Market Breakdown, By Service

10.1.1.6.4 Rest of Europe Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.6.5 Rest of Europe Cloud Communication Platform Market Breakdown, By Industry

11. Europe Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1 Europe: Impact Assessment of COVID-19 Pandemic

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 Merger and Acquisition

12.4 New Development

13. Company Profiles

13.1 8X8, INC.

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Avaya Inc.

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Cisco Systems, Inc.

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 Vonage

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Plivo Inc.

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 Telestax, Inc.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 TWILIO INC.

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

13.8 Intrado

13.8.1 Key Facts

13.8.2 Business Description

13.8.3 Products and Services

13.8.4 Financial Overview

13.8.5 SWOT Analysis

13.8.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Word Index

LIST OF TABLES

Table 1. Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2. Germany Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3. Germany Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4. Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5. Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6. Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7. France Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8. France Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9. France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10. France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11. France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12. Italy Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13. Italy Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14. Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15. Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16. Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17. UK Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 18. UK Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 19. UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 20. UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 21. UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 22. Russia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 23. Russia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 24. Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 25. Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 26. Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 27. Rest of Europe Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 28. Rest of Europe Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 29. Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 30. Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 31. Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 32. List of Abbreviation

LIST OF FIGURES

Figure 1. Europe Cloud Communication Platform Market Segmentation

Figure 2. Europe Cloud Communication Platform Market Segmentation – By Country

Figure 3. Europe Cloud Communication Platform Market Overview

Figure 4. UCaaS held the largest market share in 2020

Figure 5. BFSI held the largest market share in 2020

Figure 6. Germany held Largest Market Share in 2020

Figure 7. Europe PEST Analysis

Figure 8. Expert Opinion

Figure 9. Europe Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10. Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11. Europe Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12. Europe Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13. Europe Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. Europe Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. Europe Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. Europe Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. Europe API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. Europe Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19. Europe Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. Europe Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. Europe Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. Europe Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23. Europe SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. Europe Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. Europe Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26. Europe Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. Europe IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. Europe Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29. Europe Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30. Europe Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31. Europe BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32. Europe Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33. Europe Cloud Communication Platform Market, by Key Country – Revenue (2020) (US$ million)

Figure 34. Europe Cloud Communication Platform Market Breakdown, by Country, 2018 & 2027(%)

Figure 35. Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36. France Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37. Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38. UK Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 39. Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 40. Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 41. Impact of COVID-19 Pandemic in Europe Country Markets

  1. 8x8, Inc
  2. Avaya Inc.
  3. Cisco Systems, Inc.
  4. Intrado Corporation
  5. Plivo Inc.
  6. Telestax, Inc.
  7. Twilio Inc
  8. Vonage Holdings Corp.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Europe cloud communication platform market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the Europe cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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