预计 2023 年至 2031 年期间云 ITSM 市场复合年增长率为 15.2%,市场规模将从 2023 年的 XX 百万美元扩大到 2031 年的 XX 百万美元。
报告按组件(解决方案、服务)、组织规模(大型企业、中小企业)、垂直行业(BFSI、IT 和电信、制造业、零售和消费品、政府和公共部门、其他)进行细分。全球分析进一步细分为区域和主要国家。报告以美元为单位提供上述分析和细分的价值
报告目的
Insight Partners 发布的《云 ITSM 市场》报告旨在描述当前形势和未来增长、主要驱动因素、挑战和机遇。这将为各种业务利益相关者提供见解,例如:
- 技术提供商/制造商:了解不断变化的市场动态并了解潜在的增长机会,从而能够做出明智的战略决策。
- 投资者:对市场增长率、市场财务预测以及整个价值链中存在的机会进行全面的趋势分析。
- 监管机构:监管市场政策和警察活动,旨在最大限度地减少滥用行为,维护投资者的信任和信心,维护市场的完整性和稳定性。
云 ITSM 市场细分
成分
- 解决方案
- 服务
组织规模
- 大型企业
- 中小企业
垂直行业
- 金融保险业协会
- 信息技术和电信
- 制造业
- 零售和消费品
- 政府和公共部门
- 其他的
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
定制此报告以满足您的需求
您可以免费定制任何报告,包括本报告的部分内容、国家级分析、Excel 数据包,以及为初创企业和大学提供优惠和折扣
- 获取此报告的关键市场趋势。这个免费样品将包括数据分析,从市场趋势到估计和预测。
云 ITSM 市场增长动力
- 云服务的采用日益广泛:云计算的采用日益广泛,是云 IT 服务管理 (ITSM) 市场的主要驱动力。组织正在将其 IT 运营迁移到云端,以获得更大的灵活性、可扩展性和成本效益。基于云的 ITSM 工具提供简化的服务交付、降低开销并改善整体 IT 管理,推动更多企业采用这些解决方案。
- 需要提高 IT 运营效率:随着企业面临日益复杂的 IT 问题,对更高效的 IT 服务管理解决方案的需求也在不断增加。云 ITSM 平台提供自动化的工作流程、更快的响应时间和增强的协作,从而提高运营效率。这些解决方案使 IT 团队能够主动管理事件、减少停机时间并增强服务交付,使其成为现代商业环境中必不可少的解决方案。
云 ITSM 市场未来趋势
- 向云原生 ITSM 解决方案迈进:为了满足现代业务需求,组织正在从传统的本地 ITSM 解决方案转向云原生解决方案。这可以实现更好的可扩展性、远程可访问性和更灵活的服务交付模式。云原生 ITSM 解决方案支持动态按需运营,从而提高效率和响应能力。这是因为世界需要敏捷、可扩展的系统来适应业务需求的变化并支持分布式劳动力。
- 自助服务门户和知识管理:自助服务门户正在成为云 ITSM 中的一个重要趋势,允许最终用户无需 IT 团队干预即可解决 IT 问题。集成的知识管理系统为用户提供常见问题解答、教程和故障排除指南。这一趋势通过提供对相关信息的快速访问,减少了服务台数量、缩短了响应时间并提高了用户满意度。
云 ITSM 市场机会
- 适用于混合 IT 环境的云 ITSM:随着企业采用混合 IT 环境,云 ITSM 供应商有越来越多的机会提供同时支持本地和基于云的 IT 服务的解决方案。混合云 ITSM 平台允许组织无缝管理其多样化的 IT 环境,确保服务交付、事件管理和整体运营效率的一致性。
- 人工智能驱动的服务管理:随着人工智能和机器学习能力的发展,云 ITSM 提供商可以利用这一机会开发更先进的人工智能驱动的服务管理解决方案。人工智能可以预测潜在的服务中断、自动化工单路由并提供解决事件的智能建议。通过利用人工智能,供应商可以增强 ITSM 平台的功能并提供更主动的服务管理。
云 ITSM 市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响云 ITSM 市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的云 ITSM 市场细分和地理位置。

- 获取云 ITSM 市场的区域特定数据
云 ITSM 市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | XX 百万美元 |
2031 年市场规模 | XX 百万美元 |
全球复合年增长率(2023 - 2031) | 15.2% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
云 ITSM 市场参与者密度:了解其对业务动态的影响
由于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素,最终用户需求不断增加,推动了云 ITSM 市场快速增长。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在云 ITSM 市场运营的主要公司有:
- Axios Systems PLC
- BMC 软件公司
- 博通公司
- Cherwell 软件有限公司
- Citrix 系统公司
免责声明:上面列出的公司没有按照任何特定顺序排列。

- 获取云 ITSM 市场顶级关键参与者概览
主要卖点
- 全面覆盖:报告全面涵盖了云 ITSM 市场的产品、服务、类型和最终用户的分析,提供了整体概况。
- 专家分析:报告基于对行业专家和分析师的深入了解而编写。
- 最新信息:该报告涵盖了最新信息和数据趋势,确保了其与业务的相关性。
- 定制选项:此报告可以定制以满足特定客户要求并恰当地适应业务策略。
因此,云 ITSM 市场研究报告有助于引领解读和了解行业情景和增长前景。尽管可能存在一些合理的担忧,但本报告的总体优势往往大于劣势。
- 历史分析(2 年)、基准年、预测(7 年)及复合年增长率
- PEST 和 SWOT 分析
- 市场规模价值/数量 - 全球、区域、国家
- 行业和竞争格局
- Excel 数据集



Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
This text is related
to segments covered.

Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
This text is related
to country scope.
常见问题
Some of the customization options available based on the request are an additional 3-5 company profiles and country-specific analysis of 3-5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation# as our team would review the same and check the feasibility
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request
Progress toward cloud-native ITSM solutions to play a significant role in the global cloud ITSM market in the coming years
Rising demand for efficient IT operations and adoption of automation and AI are the major factors driving the cloud ITSM market
The Cloud ITSM Market is estimated to witness a CAGR of 15.2% from 2023 to 2031
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
1. Axios Systems PLC
2. BMC Software, Inc.
3. Broadcom Inc
4. Cherwell Software, LLC
5. Citrix Systems, Inc.
6. Freshworks Inc.
7. IBM Corporation
8. Ivanti
9. Micro Focus International plc
10. ServiceNow, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.