云 BPO 市场基于(关键地区、市场参与者、规模和份额)- 到 2031 年的预测

  • Report Code : TIPTE100000713
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 221
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云 BPO 市场预计将从 2017 年的 348.012 亿美元增长到 2025 年的 945.227 亿美元;预计 2017 年至 2025 年复合年增长率为 22.1%。

运营成本和运营成本降低云 BPO 提供的敏捷性归因于市场的增长。云BPO提供的成本优势是影响组织对传统BPO服务选择的关键原因之一。它通过提供软件和硬件的支持和维护,以及轻松升级、更新和管理流程,极大地降低了组织的 IT 成本,从而降低了业务服务成本。

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另一方面,BPO本身也从云计算的整合中受益匪浅。 BPO 服务提供商能够通过缩短组织数据密集型业务流程的处理时间并在紧凑的周转时间内提供数据处理工作流程来利用云计算的优势。云 BPO 还可以在灵活性方面受益匪浅,可以方便地向其系统添加新颖的功能和特性,并有效地满足不断变化的客户需求。云平台通过消除即将到来的市场竞争压力,为 BPO 提供了敏捷且富有弹性的替代方案。由于Cloud BPO提供的这些优势,各行业的公司都更愿意将其业务流程外包给Cloud BPO服务提供商,从而推动了全球Cloud BPO市场的增长。

 

云 BPO 市场利润丰厚的区域


 

市场洞察–云BPO市场


加强客户服务的迫切需求

在当今竞争激烈的环境中,客户非常清楚自己的新兴力量和价值,因为他们遇到了数字经济并获得全球范围内的各种服务。随着组织越来越意识到云 BPO 服务的优势,这进一步提高了他们对基于云的服务的期望。云作为核心平台已被客户用作一种新颖的外部和内部举措,这随后增加了 BPO 服务提供商之间的竞争,进一步促使他们采用基于云的技术等临时技术来服务

基于服务的洞察

基于服务,云 BPO 市场分为人力资源、电子商务、财务与会计、客户服务、销售与会计营销,其他。 2016年人力资源领域占据最大市场份额。

战略洞察

云BPO市场的参与者主要集中在开发先进高效的产品。

  • 2017 年,IBM 和 Dream Payments 将云支付服务扩展到美国金融机构。
  • 2017年,CMA CGM集团与Infosys签署战略合作伙伴关系,加速其信息系统转型。

云BPO市场细分如下:< /p>

云 BPO 市场 –按服务划分

  • 人力资源
  • 电子商务
  • 财务和会计
  • 客户服务
  • 销售及营销
  • 其他

云 BPO 市场 -按垂直方向     

  • BFSI
  • 电信和电信IT
  • 医疗保健
  • 汽车
  • 制造业
  • 食品和饮料
  • 电力和能源能源
  • 消费电子产品
  • 其他

云 BPO 市场 -按地理位置

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • < li>欧洲
    • 法国
    • 德国
    • 意大利
    • 西班牙
    • 英国
  • 亚太地区 (APAC)
    • 日本
    • 中国
    • 澳大利亚
    • 印度
  • 中东和非洲 (MEA)
    • 沙特阿拉伯
    • 阿联酋
    • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 南非
  • 沙特阿拉伯li>
  • 南美洲 (SAM)
    • 巴西
  • 云 BPO 市场 –公司简介

    • IBM公司
    • Oracle公司
    • SAP SE
    • HPE
    • Cognizant
    • li>
    • 印孚瑟斯
    • 埃森哲
    • 塔塔咨询公司
    • Sungard 金融系统
    • Wipro
    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    This text is related
    to segments covered.

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    This text is related
    to country scope.

    Frequently Asked Questions


    Which continent has highest demand for cloud BPO?

    North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.

    Which trend is projected to stimulate the adoption of cloud BPO among organizations?

    Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.

    Which service of cloud BPO provides maximum benefits?

    The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.

    The List of companies


    1. Firstsource Solutions Ltd.
    2. WNS (Holdings) Ltd.
    3. Infosys Ltd.
    4. HCL Technologies Ltd.
    5. Genpact Ltd.
    6. Capgemini SE
    7. CA Inc.
    8. Atos SE
    9. Tata Consultancy Services Ltd.
    10. DXC Technology Company
    11. Sungard
    12. Accenture PLC
    13. ADP LLC
    14. IBM Corporation
    15. Oracle Corporation
    16. SAP SE
    17. Xerox Corp.
    18. HPE

    The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

    1. Data Collection and Secondary Research:

    As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

    Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

    1. Primary Research:

    The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

    For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

    A typical research interview fulfils the following functions:

    • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
    • Validates and strengthens in-house secondary research findings
    • Develops the analysis team’s expertise and market understanding

    Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

    • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
    • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

    Below is the breakup of our primary respondents by company, designation, and region:

    Research Methodology

    Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

    1. Data Analysis:

    Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

    • Macro-Economic Factor Analysis:

    We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

    • Country Level Data:

    Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

    • Company Profile:

    The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

    • Developing Base Number:

    Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

    1. Data Triangulation and Final Review:

    The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

    We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

    We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

    Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

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