Le marché du système numérique de soutien aux entreprises (BSS) était évalué à 3 265,07 millions de dollars américains en 2019 et devrait atteindre 8 017,18 millions de dollars américains d'ici 2027 ; il devrait croître à un TCAC de 12,1 % de 2020 à 2027.
La région nord-américaine a connu une forte adoption du système de soutien aux entreprises numériques (BSS) au cours des dernières décennies. L'Amérique du Nord est l'un des marchés de télécommunications matures à l'échelle mondiale et elle a une forte pénétration de la téléphonie mobile et d'Internet. Selon le rapport de la GSMA, en 2019, environ 290 millions de la population disposaient d'une connectivité Internet dans la région nord-américaine. La région devrait connaître une croissance lente au cours de la période de prévision en raison des fournisseurs de services de communication (CSP) fortement déréglementés. Cependant, l'augmentation de la demande pour améliorer l'efficacité opérationnelle et la vive concurrence entre les FSC devraient stimuler le marché du système de soutien aux entreprises numériques (BSS) dans cette région. Les entreprises de ces régions perçoivent les services à valeur ajoutée comme un nouveau canal pour accroître leurs revenus.
Les services de formation, d'éducation et de conseil basés sur l'IoT et le cloud jouent un rôle essentiel sur le marché du BSS, car ils suivre l'utilisation des services souscrits par les utilisateurs d'objets connectés et gérer les services proposés par de nombreux CSP. Plusieurs changements technologiques, économiques et comportementaux favorisent la croissance et l'adoption de l'IoT et de la technologie cloud dans la région. Selon USENIX, une association soutenant la recherche sur les systèmes d'exploitation, dans le monde, plus de la moitié des foyers possèdent au moins un appareil IoT, et en Amérique du Nord, plus de 70 % des foyers possèdent un appareil connecté au réseau. L'IoT a changé la façon de penser les procédures commerciales, ajoutant un nombre substantiel de nouveaux modèles et cas commerciaux.
Impact de la pandémie de COVID-19 sur le marché des systèmes de soutien aux entreprises numériques (BSS)
L'Amérique du Nord est une région importante pour la croissance du marché des systèmes numériques de soutien aux entreprises (BSS) en raison de la présence de pays développés tels que les États-Unis et le Canada. Le nombre élevé de cas de COVID-19 a eu un impact négatif sur l'économie du pays et de la région et il y a eu une baisse des activités commerciales et une croissance de diverses industries opérant dans la région.
La pandémie de COVID-19 a été un événement majeur défi pour toutes les industries présentes dans la région, mais a eu un impact positif sur le secteur des télécommunications. La transition continue de l'organisation vers le travail à distance ou le travail à domicile est le principal moteur de la croissance de l'infrastructure réseau et de la connectivité. La demande de BSS numérique devrait augmenter pour offrir une expérience utilisateur améliorée dans le domaine de la communication et de la mise en réseau dans la région. Bien que les fermetures d'usines et d'entreprises aux États-Unis, au Canada et au Mexique aient entravé le marché du système numérique de soutien aux entreprises (BSS), il a connu une croissance. L'Amérique du Nord abrite un grand nombre d'entreprises technologiques. Ainsi, l'impact du COVID-19 devrait être assez grave dans la région en 2020 et probablement en 2021. Cependant, l'impact du COVID-19 est à court terme ; il est susceptible de diminuer dans les années à venir.
Des marchés régionaux lucratifs pour les fournisseurs de systèmes de soutien aux entreprises numériques (BSS)
Entreprise numérique Aperçu du marché du système de support (BSS)
Avènement de solutions de système de support aux entreprises numériques (BSS) avancées et faciles à utiliser
Il y a eu un besoin croissant de solutions avancées et faciles à utiliser. -utiliser des solutions de système de soutien aux entreprises numériques (BSS). Les utilisateurs finaux des solutions BSS ont un grand nombre d'opérations backend qu'ils souhaitent gérer efficacement. Par conséquent, ils recherchent une solution numérique de système de soutien aux entreprises (BSS) complète et facile à utiliser. L'environnement des affaires et le paysage concurrentiel dans le secteur des télécommunications changent radicalement. Les nouvelles technologies, en particulier la 5G, agissent comme un catalyseur pour de nouvelles perturbations, créant ainsi une opportunité unique d'offrir des services à valeur ajoutée. Les entreprises adaptent leurs exigences BSS afin de créer de l'efficacité dans l'opération backend. Par exemple, Vivo, la filiale du groupe Telefonica opérant au Brésil, a déployé efficacement la solution Digital Business Support System (BSS) de Netcracker pour gérer la tarification, la promotion et les stratégies de livraison des produits dans l'ensemble de son entreprise. Les solutions Digital Business Support System (BSS) sont nécessaires pour agréger les services, s'adapter aux relations dynamiques avec les entreprises partenaires et soutenir efficacement le nouveau modèle commercial. Par conséquent, les fournisseurs de systèmes numériques de soutien aux entreprises (BSS) adoptent désormais des technologies avancées, telles que l'analyse et l'informatique décisionnelle, pour développer une meilleure solution en temps réel. Digital Business Support System (BSS) possède l'architecture cloud native pour fournir des niveaux de flexibilité et d'évolutivité sans précédent. Grâce à l'architecture cloud native, les opérateurs peuvent tirer parti des caractéristiques de multitenancy du cloud pour développer la cohérence des processus et réduire le temps et le coût globaux de développement. Les systèmes numériques de soutien aux entreprises (BSS) sont donc largement déployés par les fournisseurs de services de communication, ce qui stimule le marché mondial.
Informations sur le marché basées sur les composants
Basés sur les composants, les systèmes numériques de soutien aux entreprises (BSS ) est divisé en solutions et services. Digital Business Support System (BSS) est une architecture d'applications BSS avancée qui utilise le cadre de l'infrastructure cloud, comme l'automatisation du déploiement, l'efficacité de l'utilisation des ressources, l'évolutivité automatique et la haute disponibilité intégrée. Les fournisseurs de services de communication (CSP) prévoient de passer des BSS traditionnels aux solutions numériques de Business Support System (BSS) afin de gérer efficacement leurs besoins backend croissants. Avec l'avènement de la technologie 5G et l'expansion de l'offre de services de télécommunications allant de la fourniture de services de données et de voix aux services de données, voix, over-the-top (OTT), cloud, analytiques aux particuliers ainsi qu'aux entreprises, le besoin de services plus flexibles et évolutifs des solutions numériques de système de soutien aux entreprises (BSS) sont apparues. Cela a conduit à une demande importante pour de telles solutions.
Marché des systèmes de soutien aux entreprises numériques (BSS), par composant - 2019 et 2027
Aperçus stratégiques
Les acteurs opérant sur le marché du système numérique de soutien aux entreprises (BSS) se concentrent sur des stratégies, telles que les fusions, les acquisitions, le développement de produits et les initiatives de marché, pour maintenir leurs positions sur le marché. Quelques développements d'acteurs clés sont répertoriés ci-dessous :
En février 2021, CSG Systems International, Inc. étend son partenariat avec Etihad Etisalat (Mobily), un opérateur de télécommunications en Arabie saoudite. Dans le cadre du partenariat étendu, CSG Systems International, Inc. continuera d'offrir sa solution de gestion de la facturation et des revenus à Etihad Etisalat (Mobily).
En 2019, NetCracker Technology Corporation a annoncé avoir signé un accord avec Telenet, fournisseur de services à large bande/câblodistributeur aux États-Unis. Conformément à l'accord, NetCracker Technology Corporation fournira sa solution BSS et OSS à Vast Broadband.
Marché du système de support aux entreprises numériques (BSS) - par composant
- Logiciel
- Services
- Services professionnels
- Licence et maintenance
- Conseil
- Mise en uvre < li>Formation et éducation
- Services professionnels
- Services gérés
numérique Marché des systèmes de soutien aux entreprises (BSS) - par géographie
- Amérique du Nord
- États-Unis
- Canada
- Mexique < /ul>
- Europe
- France
- Allemagne
- Italie
- Royaume-Uni
- Spian
- Reste de l'Europe
- Asie-Pacifique (APAC)
- Chine
- Inde < li>Corée du Sud
- Japon
- Australie
- Reste de l'APAC
- Afrique du Sud
- Arabie saoudite
- EAU
- Turquie
- Israël
- Reste de la MEA
- Brésil
- Argentine
- Chili
- Reste de SAM
Profils des sociétés
- Amdocs Limited
- Huawei Technologies Co. , Ltd.
- Telefonaktiebolaget LM Ericsson
- NetCracker Technology Corporation
- CSG Systems International, Inc.
- Optiva Inc.
- Nokia Corporation
- Capgemini SE
- ZTE Corporation
- Alepo
- Openet
- Sigma Software li>
- Cerillion plc
- STERLITE TECH
- Comarch SA
- Accenture
- Infosys Ltd.
- Oracle Corporation
- Comviva
- QVANTEL
- BEARINGPOINT
- Tata Consultancy Services Limited
- FTS - Formula Telecom Solutions Ltd
- LOGICIEL MATRIXX
- MIND CTI
- IBM Corporation
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Introduction of advanced technologies, such as artificial intelligence (AI), virtual reality (VR), machine learning (ML), augmented reality (AR), and the internet of things (IoT)—is boosting the introduction of advanced solutions, such as digital Business Support System (BSS). For instance, the implementation of AI in chatbots offers uninterrupted customer support through cloud platforms. In the past few years, the communication service providers (CSPs) and telecom operators are constantly experiencing a significant change in number of end users and their varying demands. The demand for value-added and data services has emerged as one of the prime revenue sources compared to voice communication revenues.
Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. Vendors can also develop and expand their digital Business Support System (BSS) suite. To differentiate themselves from their competitors, vendors should consider adding functionality. Vendors must try to anticipate future trends beforehand. For instance, artificial intelligence and advanced analytics can be the potential focal point of vendors operating in the market to offer ample growth opportunities for the global digital BSS market players.
License and maintenance takes care of maintenance and monitoring of digital Business Support System (BSS) solutions. The maintenance task in performed by a BSS engineer hired by the vendor. The engineer looks after tasks, such as hardening the container images, implementing auditing of user actions and tracing capabilities, enabling efficient access management, enabling encryption and protection of sensitive data, and providing support to service delivery teams on securing cloud environments.
The List of Companies - Digital Business Support System (BSS) Market
- AMDOCS
- Huawei Technologies Co., Ltd.
- Telefonaktiebolaget LM Ericsson,
- Netcracker Technology Corp.
- CSG INTERNATIONAL
- NOKIA
- Alepo
- CAPGEMINI
- ZTE CORPORATION
- OPTIVA
- OPENET
- SIGMA SYSTEMS
- CERILLION
- STERLITE TECH
- ACCENTURE
- COMARCH
- INFOSYS
- ORACLE
- MAHINDRA COMVIVA
- QVANTEL
- BEARINGPOINT
- Formula Telecom Solutions Ltd.
- MATRIXX SOFTWARE
- MIND CTI
- Tata Consultancy Services
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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