Digital Business Support System (BSS) Market to Grow at a CAGR of 12.1% to reach US$ 8,017.18 million from 2020 to 2027

Digital Business Support System (BSS) Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solution, Services [Professional {License and Maintenance, Consulting, Implementation, Training and Education}, Managed Services]), Geography

Publication Month : Feb 2021

  • Report Code : TIPRE00005450
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 227
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The digital business support system (BSS) market was valued at US$ 3,265.07 million in 2019 and it is projected to reach US$ 8,017.18 million by 2027; it is expected to grow at a CAGR of 12.1% from 2020 to 2027.

The North American region has experienced high adoptions of digital business support system (BSS) in the last few decades. North America is one of the mature telecom markets globally and it has a high mobile and internet penetration. According to the GSMA report, in 2019, around 290 million of the population had internet connectivity in the North American region. The region is expected to experience slow growth during the forecast period due to the highly deregulated communication service providers (CSPs). However, increase in demand to improve operational efficiency and stiff competition among CSPs are expected to boost the Digital Business Support System (BSS) market in this region. Companies in these regions perceive value-added services as a new channel for growing their top-line revenues.

IoT and cloud-based training and education and consulting services play an essential role in the BSS market, as they track the usage of services subscribed by users of connected devices and manage the services offered by numerous CSPs. Several technological, economic, and behavioral changes are empowering the growth and adoption of IoT and cloud technology in the region. As per USENIX, an association supporting operating system research, worldwide more than half of homes have at least one IoT device, and in North America, more than 70% of households have a network-connected device. IoT has changed the way of thinking about business procedures, adding a substantial number of new business models and cases.

Impact of COVID-19 Pandemic on Digital Business Support System (BSS) Market

North America is an important region for the growth of digital business support system (BSS) market owing to the presence of developed countries such as the US and Canada. The high number of COVID-19 cases have negatively impacted country’s and region’s economy and there has been a decline in business activities and growth of various industries operating in the region.

The COVID-19 pandemic has been a major challenge for all the industries present in the region, but has impacted positively to the telecom sector. The ongoing shift of organization to remote work or work from home is the major driver for the growth of networking infrastructure and connectivity. The demand for digital BSS is anticipated to boost for offering enhanced end-user experience in the field of communication and networking in the region. Although, the factory and business shutdowns across the US, Canada, and Mexico hampered the digital Business Support System (BSS) market, it witnessed a growth. North America is home to a large number of technology companies. Thus, the impact of COVID-19 is anticipated to be quite severe across the region in the year 2020 and likely in 2021. However, the impact of COVID-19 is short-term; it is likely to decrease in the coming years.

Lucrative Regional Markets for digital business support system (BSS) Providers

Lucrative Regional Markets for digital business support system (BSS) Providers
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Digital Business Support System (BSS) Market Insights

Advent of Advanced and Easy-to-Use Digital Business Support System (BSS) Solutions

There has been a growing need for advanced and easy-to-use digital business support system (BSS) solutions. End users of BSS solutions have a large number of backend operations that they want to manage effectively. Therefore, they look for a digital Business Support System (BSS) solution that is comprehensive and easy-to-operate. Business environment and competitive landscape in the telecommunication sector are changing radically. New technology, especially 5G, acts as a catalyst for further disruption, thereby creating a unique opportunity to offer value-added services. Companies are tailoring their BSS requirement in order to create efficiency in the backend operation. For instance, Vivo, the subsidiary of the Telefonica Group operating in Brazil, effectively deployed Netcracker's Digital Business Support System (BSS) solution to manage product pricing, promotion, and delivery strategies across its enterprise business. Digital Business Support System (BSS) solutions are required to aggregate services, accommodate dynamic relationships with partner businesses, and effectively support the new business model. Therefore, digital Business Support System (BSS) vendors are now embracing advanced technologies, such as analytics and business intelligence, to develop a better real-time solution. Digital Business Support System (BSS) has the cloud-native architecture to provide unprecedented levels of flexibility and scale. With cloud-native architecture, operators can leverage the cloud's multi­tenancy characteristics to develop consistency of process and reduce the overall time and cost of development. Digital Business Support System (BSS) are, therefore, significantly deployed by CSPs, driving the global market.

Component-Based Market Insights

Based on component, digital Business Support System (BSS) market is bifurcated into solutions and services. Digital Business Support System (BSS) is an advanced BSS applications architecture that utilizes the framework of cloud infrastructure, such as deployment automation, resources usage efficiency, automatic scalability, and built-in high availability. Communication service providers (CSPs) are planning to shift from traditional BSS to digital Business Support System (BSS) solutions in order to effectively manage their growing backend needs. With the advent of 5G technology and expansion of telecommunication service offering from providing data and voice services to data, voice, over-the- top (OTT), cloud, analytics services to individuals as well as enterprises, the need for more flexible and scalable digital Business Support System (BSS) solutions has arisen. This has led to significant demand for such solutions.

Digital Business Support System (BSS) Market, by Component – 2019 and 2027

Digital Business Support System (BSS) Market, by Component – 2019 and 2027
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Digital Business Support System (BSS) Market: Strategic Insights

Market Size Value inUS$ 3,265.07 Million in 2019
Market Size Value byUS$ 8,017.18 Million by 2027
Growth rateCAGR of 12.1% from 2020-2027
Forecast Period2020-2027
Base Year2020
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The players operating in the digital business support system (BSS) market focus on strategies, such as mergers, acquisitions, product development, and market initiatives, to maintain their positions in the market. A few developments by key players are listed below:

In February 2021, CSG Systems International, Inc. extends its partnership with Etihad Etisalat (Mobily), a telecom operator in Saudi Arabia. Under the extended partnership, CSG Systems International, Inc. will continue to offer its billing and revenue management solution to Etihad Etisalat (Mobily).

In 2019, NetCracker Technology Corporation announced that it has signed agreement with Telenet, broadband/cable company service provider in the US. As per the agreement, NetCracker Technology Corporation will provide its BSS and OSS solution to Vast Broadband.

Digital Business Support System (BSS) Market – by Component

  • Software
  • Services
      • Professional Services
        • License and Maintenance
        • Consulting
        • Implementation
        • Training & Education
    • Managed Services

digital business support system (BSS) Market – by Geography

  • North America

    • US
    • Canada
    • Mexico
  • Europe

    • France
    • Germany
    • Italy
    • UK
    • Spian
    • Rest of Europe
  • Asia Pacific (APAC)

    • China
    • India
    • South Korea
    • Japan
    • Australia
    • Rest of APAC
  • Middle East & Africa (MEA)

    • South Africa
    • Saudi Arabia
    • UAE
    • Turkey
    • Israel
    • Rest of MEA
  • South America (SAM)

    • Brazil
    • Argentina
    • Chile
    • Rest of SAM

Company Profiles

  • Amdocs Limited
  • Huawei Technologies Co., Ltd.
  • Telefonaktiebolaget LM Ericsson
  • NetCracker Technology Corporation
  • CSG Systems International, Inc.
  • Optiva Inc.
  • Nokia Corporation
  • Capgemini SE
  • ZTE Corporation
  • Alepo
  • Openet
  • Sigma Software
  • Cerillion plc
  • Comarch SA
  • Accenture
  • Infosys Ltd.
  • Oracle Corporation
  • Comviva
  • Tata Consultancy Services Limited
  • FTS – Formula Telecom Solutions Ltd
  • IBM Corporation
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Component , Geography

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, Chile, China, France, Germany, India, Israel, Italy, Japan, Mexico, Saudi Arabia, South Africa, South Korea, Spain, Turkey, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions

What are reasons behind Digital BSS market growth?

Introduction of advanced technologies, such as artificial intelligence (AI), virtual reality (VR), machine learning (ML), augmented reality (AR), and the internet of things (IoT)—is boosting the introduction of advanced solutions, such as digital Business Support System (BSS). For instance, the implementation of AI in chatbots offers uninterrupted customer support through cloud platforms. In the past few years, the communication service providers (CSPs) and telecom operators are constantly experiencing a significant change in number of end users and their varying demands. The demand for value-added and data services has emerged as one of the prime revenue sources compared to voice communication revenues.

What are market opportunities for Digital BSS?

Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. Vendors can also develop and expand their digital Business Support System (BSS) suite. To differentiate themselves from their competitors, vendors should consider adding functionality. Vendors must try to anticipate future trends beforehand. For instance, artificial intelligence and advanced analytics can be the potential focal point of vendors operating in the market to offer ample growth opportunities for the global digital BSS market players.

Which professional service is expected to dominate the market in the forecast period?

License and maintenance takes care of maintenance and monitoring of digital Business Support System (BSS) solutions. The maintenance task in performed by a BSS engineer hired by the vendor. The engineer looks after tasks, such as hardening the container images, implementing auditing of user actions and tracing capabilities, enabling efficient access management, enabling encryption and protection of sensitive data, and providing support to service delivery teams on securing cloud environments.

The List of Companies - Digital Business Support System (BSS) Market

  2. Huawei Technologies Co., Ltd.
  3. Telefonaktiebolaget LM Ericsson,
  4. Netcracker Technology Corp.
  6. NOKIA
  7. Alepo
  10. OPTIVA
  11. OPENET
  18. ORACLE
  22. Formula Telecom Solutions Ltd.
  24. MIND CTI
  25. Tata Consultancy Services

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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