Automation-as-a-Service Market Share | Global Analysis by 2027

Global Automation-as-a-Service Market Size and Share – by Component (Solution and Services), Deployment Model (On-Premise and Cloud), Business Function (Sales & Marketing, Finance & Operations, Human Resource, and Information Technology), Industry Vertical (BFSI, IT & Telecom, Retail, Healthcare & Life Sciences, Transportation & Logistics, Government Agencies & Defense, Manufacturing, and Others), and Regional Forecast (2019–2027)

  • Report Code : TIPRE00008607
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 213
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Automation-as-a-Service Market Share | Global Analysis by 2027

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The global automation-as-a-service market garnered US$ 2,792 million in 2018 and is projected to accrue US$ 23,397.7 million by 2027, rising at a CAGR of 27.5% during 2019–2027.

The increasing adoption of digital solutions across different industry verticals and need for error-free and timely processes are the conducive factors catalyzing the market growth. Contrary to this, frequent alterations in operating procedures and business rules impacting efficiency are the curtailing factors restraining the expansion of global automation-as-a-service market

Automation, these days, has become a crucial tool for change, development, and aggressive differentiation across various verticals where processes are standardized. Early adopters, with the help of automated processes, are able to build an efficient, financially sound, and all-rounder virtual workforce. The industrial execution of robotic process automation (RPA) has pushed innovation to the focal point of excellence. This has generated growth opportunities for system integrators to partner and help companies integrate the best possible automated solution with their systems.

Regionally, North America led the global automation-as-a-service market in 2018, amassing the largest revenue share and is likely to continue dominating throughout the forecast period. Meanwhile, Asia Pacific is anticipated to surge rapidly, with the highest CAGR over the forecast timeframe.

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Global Automation-as-a-Service Market: Strategic Insights

Global Automation-as-a-Service Market

  • CAGR (2019 - 2027)
    27.5%
  • Market Size 2019
    US$ 3.35 Billion
  • Market Size 2027
    US$ 23.4 Billion

Market Dynamics

GROWTH DRIVERS
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FUTURE TRENDS
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OPPORTUNITIES
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Key Players

  • Accenture PLC
  • Automation Anywhere, Inc.
  • Blue Prism Group plc
  • HCL Technologies Limited
  • Hewlett Packard Enterprise
  • IBM Corporation
  • Microsoft Corporation
  • NICE Ltd.
  • Pegasystems Inc

Regional Overview

  • North America
  • Europe
  • Asia-Pacific
  • South and Central America
  • Middle East and Africa

Market Segmentation

Component
  • Solution and Services
Deployment Model
  • On-Premise and Cloud
Business Function
  • Sales & Marketing
  • Finance & Operations
  • Human Resource
  • Information Technology
Industry Vertical
  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare & Life Sciences
  • Transportation & Logistics
  • Government Agencies & Defense
  • Manufacturing
  • Others
  • Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.

Future Trends

Incorporating Advanced Capabilities in Automated Processes

In the next few years, the market is foreseen to venture into a new category of software vendors who will be developing advanced analytics and data mining capabilities.This will further extend the scope of automation across more multifaceted processes with variable degrees of unstructured data/content. Enterprises incur optimal ROI with the implementation of smart automation-as-a-service coupled with persisting digital transformation platforms. This in turn, will make business processes simpler in terms of developing more insightful data, enabling organizations to take noteworthy strides in automated business processes.

Drivers

Increasing Adoption of Digital Solutions Across Different Industry Verticals

The implementation of digital solutions is gaining traction across various industries, including manufacturing, healthcare, BFSI, IT & telecom, retail, and others. Analytics enable them to apprehend better and serve customers. Access to real-time information leads to efficient decision-making. Automation of regular business operations increases productivity. To put in instance, it has been observed that airline companies have become proficient at pricing through real-time information of demand and supply. Retail companies with robust digital capabilities have designed seamless omnichannel environment. The healthcare industry has been modernized through electronic health records (EHR) that tracks vital signs of patients and manages virtual consultations. In the meantime, automation has reduced insurance companies’ claims processing and underwriting costs. Manufacturers can enhance quality, operating performance, and supply chain transparency by restructuring processes and training employees to function in the digital world.

Growing Need for Error-Free and Timely Processes

Automation deals with triggering responses, data handling, and communication with digital systems, which typically calls for tremendous monotony and labor. The model of automation-as-a-service enables organizations to switch from sluggish manual operations to fast and reliable automated processes. The intensifying adoption of cloud technology and a huge demand for automation are significantly fueling the global automation-as-a-service market growth. A massive market potential for automated processes is observed across numerous verticals due to the ability to perform error-free operations wisely. Automation is highly crucial across BFSI, healthcare, and IT & telecom, as these industries follow repeated, rule-based, and defined processes. Also, it eliminates the discrepancies and errors in the business environment arising out of manual processes.

Restraints

Frequent Alterations in Operating Procedures and Business Rules Impacting the Efficiency

The effectiveness of automation gets hampered when the incidences of alteration in business regulations diverge more frequently. Platforms in enterprises perform optimally when the standard operating processes undergo very few changes and remain well-defined. However, when the alterations in processes occur repeatedly, the task of re-programming and re-working to integrate the changes increases more than usual. Additionally, leveraging the investment cost of coding, testing, and redeploying robots in the process complicates the operations further. This impacts efficiency and productivity and requires human intervention to manage the revisions, eventually impeding the growth of global automation-as-a-service market.

Market Segmentation

By Component

Simplifying the Tedious Business Processes Accelerated the Segmental Growth

The global automation-as-a-service market, by component, is segmented into solutions and services. The former led the market with maximum revenue share in 2018 and is forecasted to continue leading by 2027. Numerous technology providers are offering customized automated solutions based on business requirements. They host and manage these solutions for companies on the basis of subscription model. Automation flows are classified into simple, medium, and complex types, each with a fixed price. With automation solutions, users can facilitate less-structured business processes and optimize task efficiency.

The services segment follows solutions in occupying the share of global automation-as-a-service market. Every software is supported with further services to make the utility lucid and resolve the issues faced by end-users. The exclusive services offered by RPA providers play a vital role in software implementation. The professional services include consulting, integration & development, and support & maintenance. While, the training ones are inclined towards skill enhancement of organizations. They currently stand at the peak of demand as several companies worldwide wish to educate their employees about efficient operations of automated solutions.

By Deployment Model

Reducing the In-House Management and Leveraging the Client Interaction Retained Segment’s Dominance

According to the deployment model, the global automation-as-a-service market is split into on-premise and cloud. The cloud segment reigned the market in 2018 and is anticipated to retain its lead by 2027. In case of cloud, third-party providers arrange and manage entrepreneurial activities and processes. These cloud-based services harness virtual technology to host the applications of enterprises. Deployment of cloud eliminates capital-related overheads, offers data backup on a regular basis, and allows to pay only for the resources utilized. Cloud has greater appeal to connect with more partners, clients, customers, and other businesses worldwide with minimum efforts.

In an on-premise service, the resources are deployed within the IT infrastructure of the company and are solely responsible for the maintenance, updating, and performance of the software. More security is offered as the software is licensed and its entire illustration exists within the organizational premise. Therefore, on-premise deployment is largely adopted by prominent organizations, capable of investing huge capital in installation and maintenance. The on-premise structure needs software licenses, in-house server hardware, integration capabilities, and IT expertise to manage complex issues.

Regional Insights

Geographically, the global automation-as-a-service market is segmented into North America, Europe, Asia Pacific (APAC), South America (SAM), and Middle East & Africa (MEA).

North America housed the largest market share in 2018 and is projected to retain its dominance till 2027 with the highest revenue share. The growing service industry in the region, increased IT expenditure, pool of big enterprises, and fast-paced technological advancements are some of the key parameters assisting the market growth. The recent upsurge in business methods and human resource outsourcing in North America has been extremely favorable to the market expansion. Besides, the burgeoning manufacturing industries spurred the business process automation. Back-end and front-end process automation include stock merchandising, inventory management, economic order amount management, and commercial documentation.

Europe, the second-largest market occupant, is speculated to accrue a substantial share of revenue by 2027. The European Union (EU) is home to several major automotive manufacturing and assembly plants. These robust facilities have adopted automated solutions and services on a large scale for assembly, material handling, and quality control (QC) applications. Besides, the incorporation of automation in healthcare and food industries has bolstered the horizons of regional automation-as-a-service market.

Asia Pacific automation-as-a-service market is speculated to expand with the highest CAGR from 2019 to 2027 with a considerably evolving market share. A large number of SMEs and brisk expansion of the retail sector stoked the demand for automation services. Moreover, assistance by government authorities for optimal digitization across various industries, technological advancements, and the need for data management encouraged companies to implement automated tools to have access to real-time information.

Key Market Players:

  • Accenture (Ireland)
  • Automation Anywhere, Inc. (US)
  • Blue Prism Group (UK)
  • HCL Technologies (India)
  • Hewlett Packard Enterprise Development LP (HPE) (US)
  • IBM Corporation (US)
  • Microsoft Corporation (US)
  • NICE Ltd. (Israel)
  • Pegasystems Inc. (US)
  • UiPath (US)

Automation-as-a-Service Market Report Scope

Report Attribute Details
Market size in 2019 US$ 3.35 Billion
Market Size by 2027 US$ 23.4 Billion
Global CAGR (2019 - 2027) 27.5%
Historical Data 2017-2018
Forecast period 2020-2027
Segments Covered By Component
  • Solution and Services
By Deployment Model
  • On-Premise and Cloud
By Business Function
  • Sales & Marketing
  • Finance & Operations
  • Human Resource
  • Information Technology
By Industry Vertical
  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare & Life Sciences
  • Transportation & Logistics
  • Government Agencies & Defense
  • Manufacturing
  • Others
Regions and Countries Covered North America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  • Accenture PLC
  • Automation Anywhere, Inc.
  • Blue Prism Group plc
  • HCL Technologies Limited
  • Hewlett Packard Enterprise
  • IBM Corporation
  • Microsoft Corporation
  • NICE Ltd.
  • Pegasystems Inc
    • Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.

    Key Developments:

    • April 2017:

      Accenture acquired UK-based Genfour Ltd. The acquisition fortified company’s abilities as a prominent provider of intelligent automation services.
    • October 2019:

      Automation Anywhere Inc. launched Automation Anywhere Enterprise A2019, a web-based, cloud-native digital workforce platform.
    • July 2019:

      Blue Prism Group announced intelligent automation solutions and cognitive services on Microsoft Azure. These solutions allow clients to accelerate automation projects, surge productivity, and enhance customer experiences.
    • August 2018:

      HCL Technologies Ltd. Introduced HCL TURBO, the AI-powered testing automation platform incorporating existing testing tools and equipment and offering intelligent test planning.

    Report Coverage

    The global automation-as-a-service market research report provides detailed insights into the market in terms of size, share, trends, and forecasts. It delivers crisp and precise know-how of drivers, restraints, opportunities, segments, and industrial landscape. A list of key market players with their respective developments in recent years has been reserved as a special mention.

    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    Component ; Deployment Model ; Business Function ; Industry Vertical

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States

    Frequently Asked Questions


    Which industry vertical is expected to dominate the market in the forecast period?

    BFSI industry is dominating the in the automation-as-a-service market and is expected to dominate the market in the forecast period due to increase in new developments by various market players to offer advanced solutions in order to support BFSI industry players to overcome the challenges faced.

    What are market opportunities for automation-as-a-service?

    The increasing adoption in the SMEs and emerging economies is expected to create significant opportunity of the automation-as-a-service market growth. Tasks that are highly skillful can be automated through Machine Learning and Artificial Intelligence thus, resulting in cost savings. Further, digitalization of processes helps in time-saving and reduction of errors thereby, improving the work quality. Owing to the mentioned advantages, adoption of digital solutions by SMEs is gaining pace consequently, providing potential opportunities to the players the value chain of the market.

    What are reasons behind automation-as-a-service market growth?

    The growth of the automation-as-a-service market is primarily attributed to the increasing adoption of digital solutions by different industry verticals. Moreover, the growing need for error-free and timely processes would stimulate the demand for automation-as-a-service in the market.

    The List of Companies - Automation-as-a-Service Market

    1. Accenture PLC
    2. Automation Anywhere, Inc.
    3. Blue Prism Group plc
    4. HCL Technologies Limited
    5. Hewlett Packard Enterprise
    6. IBM Corporation
    7. Microsoft Corporation
    8. NICE Ltd.
    9. Pegasystems Inc
    10. UiPath

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