Healthcare BPO Services Market 2025 by Types, Application, Technology, Opportunities, End Users and Regions | The Insight Partners

    Healthcare BPO Services Market to 2025 - Global Analysis and Forecasts by Payer Service (Claims Administration, Billing, Member Management, Provider Management, Fraud Management, and Others); Provider Service (Medical Billing, Medical Coding, Finance & Accounts, and Others); Pharmaceutical Service (Research & Development, Manufacturing, Sales & Marketing, Supply Chain & Logistics, and Others) and Geography

    Publication Month: Nov 2018 | Report Code: TIPTE100000461 | No. of Pages: 171 | Category: Healthcare IT | Status: Published

    The healthcare BPO services market was valued at US$ 35,818.9 million in 2017 and it is projected to reach US$ 68,198.3 million in 2025; it is expected to grow at a CAGR of 8.6% from 2018 to 2025.

    Healthcare Business Processing Outsourcing (BPO) offers customized solutions to the healthcare providers and payers to reduce the complexity of various tedious tasks involved at several stages of the workflow and establishment. These services are also helpful to enrich resource allocation, boost the financial performance of the company/organization, seek strategic growth support as well as reduce operational costs to maximize profit margins. The growth of the healthcare BPO services market is attributed to the constant changes in government regulations, mounting pressure on healthcare providers to reduce healthcare costs, rising consolidation in the healthcare BPO industry. However, hidden costs of outsourcing and dearth of skilled professionals and researchers is the major factor hindering the market growth.

    The healthcare BPO services market is expected to witness substantial growth post-pandemic. The global healthcare infrastructure has observed that, in order to develop and maintain sustainable healthcare setup, utilization of digital technologies and digital innovation becomes crucial. Moreover, majority of the market players have focused on development of digital tools in order to increase accessibility, affordability, and accuracy and to fight against coronavirus pandemic. In addition, several number of research centers have actively participated in the building of technologies, processes and channels which are assisting the healthcare employees to work efficiently and to access the resources from their homes while maintaining security. These factors will eventually drive the market growth.

    Lucrative Regions for Healthcare BPO Services Market

    Lucrative Regions for Healthcare BPO Services Market

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    Market Insights


    Constant Changes in Government Regulations to Drive Healthcare BPO Services Market Growth

    The healthcare costs continues to be a significant factor and influences the current and future allocation of budget by the government in every country across the world. The healthcare disparity between various regions have led to constantly changing government regulations and policies for healthcare companies in terms of the priorities and other aspects. For instance, in January 2017, Donald Trump, the US president signed an executive order for immediate repeal of Patient Protection and Affordable Care Act of 2010 (PPACA), that would pose an economic burden on the American people and those involved in the health care industry. The new administration also affecting the country’s regulatory authority (USFDA in this case) to address issues such as high pricing, clearance of orphan drug request backlog and others affects the healthcare companies that are present in the US as well as the ones that have invested in the country.

    Similarly, Section 3d of the Indian Pharma Act does not approve and allow the marketing and use of a drug that is in altered form of an already known molecule and fails to represent improved efficacy over the prevalent one in the market, which is not the case in case of other countries such as the U.S., Australia, UK and are approved for their use. Additionally, the Indian government in 2016 had banned 350 fixed dose combination drugs, however mounting legal challenges by the pharmaceutical industry prompted the Supreme Court to call a review by an advisory board and remove the ban. However, in September 2018, the health ministry of India re-banned the manufacture, sale and distribution of 328 fixed dose combination of drugs with immediate effects and restricted another six drugs. Healthcare companies that are unaware of these constantly changing regulatory policies may endure a significant loss and lose their interest for investing into markets with high growth potentials. The business process outsourcing services that assists these companies by providing a report regarding the constant track changes and helps in creating strategic plans to invest in countries that have favorable policies for the investor is expected to increase the adoption of these services and hence support the growth of market over the years.

    Payer Service -Based Insights

    In terms of payer service, the healthcare BPO services market is segmented into claims administration, billing, member management, provider management, fraud management, and others. In 2017, the claims administration segment held largest share of the market and the fraud management segment is estimated to register the highest CAGR during the forecast period.

    Healthcare BPO Services Market, by Payer Service, 2017 & 2025


    Healthcare BPO Services Market, by Payer Service, 2017 & 2025

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    Provider Service -Based Insights

    Based on provider service, the healthcare BPO services market is segmented into medical billing, medical coding, finance & accounts and others. The medical billing segment held the largest share of the market in 2017. Also, the same segment is estimated to register highest CAGR during the forecast period.

    Pharmaceutical Service -Based Insights

    In terms of pharmaceutical service, the healthcare BPO services market is segmented into research & development, manufacturing, sales & marketing, supply chain & logistics, and others. The manufacturing segment held the largest share of the market in 2017.

    Strategic Insights

    The healthcare BPO services market players are adopting the product launch and expansion strategies to cater to changing customer demands worldwide, which also allows them to maintain their brand name globally.

    Healthcare BPO Services Market – by Payer Service

    • Claims Administration
    • Member Management
    • Provider Management
    • Billing
    • Fraud Management
    • Others

    Healthcare BPO Services Market – by Provider Service

    • Medical Billing
    • Finance & Accounts
    • Medical Coding
    • Others

    Healthcare BPO Services Market – by Pharmaceutical Service

    • Manufacturing
    • Research & Development
    • Sales & Marketing
    • Supply Chain & Logistics
    • Others

    Healthcare BPO Services Market – by Geography

    • North America

      • US
      • Canada
      • Mexico
    • Europe

      • France
      • Germany
      • Italy
      • UK
      • Spain
      • Rest of Europe
    • Asia Pacific (APAC)

      • China
      • India
      • South Korea
      • Japan
      • Australia
      • Rest of APAC
    • Middle East & Africa (MEA)

      • South Africa
      • Saudi Arabia
      • UAE
      • Rest of MEA
    • South America and Central America (SCAM)

      • Brazil
      • Argentina
      • Rest of SCAM

    Company Profiles

    • WNS (Holdings) Ltd.
    • Invensis Technologies Pvt Ltd
    • Cognizant, Infosys Limited
    • ACCENTURE
    • Genpact, Xerox Corporation
    • GeBBS Healthcare Solutions
    • Capgemini
    • Omega Healthcare
    • Flatworld Solutions Pvt. Ltd.
    • Magellan Solutions.
    TABLE OF CONTENTS

    1. INTRODUCTION 20
    1.1 SCOPE OF THE STUDY 20
    1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

    2. GLOBAL HEALTHCARE BPO SERVICES – KEY TAKEAWAYS 22

    3. GLOBAL HEALTHCARE BPO SERVICES – MARKET LANDSCAPE 25
    3.1 OVERVIEW 25
    3.2 MARKET SEGMENTATION 25
    3.2.1 Global Healthcare BPO Services – By Payer Service 26
    3.2.2 Global Healthcare BPO Services – By Provider Service 26
    3.2.3 Global Healthcare BPO Services – By Pharmaceutical Service 27
    3.2.4 Global Healthcare BPO Services – By Geography 27
    3.3 PEST ANALYSIS 28
    3.3.1 North America – PEST Analysis 28
    3.3.2 Europe – PEST Analysis 30
    3.3.3 Asia Pacific – PEST Analysis 32
    3.3.4 Middle East and Africa (MEA) – PEST Analysis 34
    3.3.5 South and Central America – PEST Analysis 36

    4. GLOBAL HEALTHCARE BPO SERVICES MARKET – KEY MARKET DYNAMICS 38
    4.1 KEY MARKET DRIVERS 38
    4.1.1 Constant Changes in Government Regulations 38
    4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38
    4.1.3 Rising Consolidation in the Healthcare BPO Industry 39
    4.2 KEY MARKET RESTRAINTS 40
    4.2.1 Dearth Of Skilled Professionals 40
    4.2.2 Hidden Costs of Outsourcing 40
    4.3 KEY MARKET OPPORTUNITY 41
    4.3.1 Services Leading with Automation and Analytics 41
    4.4 FUTURE TREND 41
    4.4.1 Outsourcing Teleradiology Services 41

    5. HEALTHCARE BPO SERVICES – GLOBAL ANALYSIS 43
    5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43
    5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44
    5.3 PROMINENT PLAYERS 45
    5.4 PERFORMANCE OF KEY PLAYERS 45
    5.4.1 Accenture 45
    5.4.2 IBM 46
    5.5 EXPERT OPINIONS 46

    6. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PAYER SERVICE 47
    6.1 OVERVIEW 47
    6.2 CLAIMS ADMINISTRATION MARKET 48
    6.2.1 Overview 48
    6.2.2 Global Claims Administration Market Revenue and Forecasts to 2025 (US$ Mn) 48
    6.3 BILLING MARKET 49
    6.3.1 Overview 49
    6.3.2 Global Billing Market Revenue and Forecasts to 2025 (US$ Mn) 49
    6.4 MEMBER MANAGEMENT MARKET 50
    6.4.1 Overview 50
    6.4.2 Global Member Management Market Revenue and Forecasts to 2025 (US$ Mn) 50
    6.5 PROVIDER MANAGEMENT MARKET 51
    6.5.1 Overview 51
    6.5.2 Global Provider Management Market Revenue and Forecasts to 2025 (US$ Mn) 51
    6.6 FRAUD MANAGEMENT MARKET 52
    6.6.1 Overview 52
    6.6.2 Global Fraud Management Market Revenue and Forecasts to 2025 (US$ Mn) 52
    6.7 OTHERS MARKET 52
    6.7.1 Overview 52
    6.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 53

    7. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PROVIDER SERVICE 54
    7.1 OVERVIEW 54
    7.2 MEDICAL BILLING MARKET 55
    7.2.1 Overview 55
    7.2.2 Global Medical Billing Market Revenue and Forecasts to 2025 (US$ Mn) 55
    7.3 MEDICAL CODING MARKET 56
    7.3.1 Overview 56
    7.3.2 Global Medical Coding Market Revenue and Forecasts to 2025 (US$ Mn) 56
    7.4 FINANCE & ACCOUNTS MARKET 57
    7.4.1 Overview 57
    7.5 OTHERS MARKET 58
    7.5.1 Overview 58

    8. GLOBAL HEALTHCARE BPO MARKET ANALYSIS– BY PHARMACEUTICAL SERVICE 59
    8.1 OVERVIEW 59
    8.2 GLOBAL HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 2017 & 2025 (%) 59
    8.3 RESEARCH & DEVELOPMENT MARKET 60
    8.3.1 Overview 60
    8.3.2 Global Research & Development Market Revenue And Forecasts To 2025 (US$ Mn) 60
    8.4 MANUFACTURING MARKET 61
    8.4.1 Overview 61
    8.4.2 Global Manufacturing Market Revenue And Forecasts To 2025 (US$ Mn) 61
    8.5 SALES & MARKETING MARKET 62
    8.5.1 Overview 62
    8.5.2 Global Sales & Marketing Market Revenue And Forecasts To 2025 (US$ Mn) 62
    8.6 SUPPLY CHAIN & LOGISTICS MARKET 63
    8.6.1 Overview 63
    8.6.2 Global Supply Chain & Logistics Market Revenue And Forecasts To 2025 (US$ Mn) 63
    8.7 OTHERS MARKET 64
    8.7.1 Overview 64
    8.7.2 Global Others Market Revenue And Forecasts To 2025 (US$ Mn) 64

    9. NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 65
    9.1 OVERVIEW 65
    9.2 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 66
    9.3 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PAYER SERVICE (US$ MN) 66
    9.4 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PROVIDER SERVICE (US$ MN) 66
    9.5 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PHARMACEUTICAL SERVICE (US$ MN) 67
    9.6 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (%) 68
    9.7 US HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 69
    9.7.1 US Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 69
    9.7.2 US Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 70
    9.7.3 US Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 70
    9.7.4 US Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 71
    9.8 CANADA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 72
    9.8.1 Canada Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 72
    9.8.2 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 73
    9.8.3 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 73
    9.8.4 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 73
    9.9 MEXICO HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 75
    9.9.1 Mexico Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 75
    9.9.2 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 76
    9.9.3 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 76
    9.9.4 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 76

    10. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 78
    10.1 OVERVIEW 78
    10.2 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 79
    10.3 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 79
    10.4 EUROPE HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 80
    10.5 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 80
    10.6 EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 80
    10.7 GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 82
    10.7.1 Germany Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 82
    10.7.2 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 83
    10.7.3 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 83
    10.7.4 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 84
    10.8 UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 85
    10.8.1 UK Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 85
    10.8.2 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 86
    10.8.3 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 86
    10.8.4 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 86
    10.9 FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 88
    10.9.1 France Healthcare BPO Services Revenue and Forecasts to 2025 (US$ Mn) 88
    10.9.2 France Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 89
    10.9.3 France Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 89
    10.9.4 France Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 89

    11. ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 91
    11.1 OVERVIEW 91
    11.2 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 92
    11.3 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 92
    11.3.1 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 92
    11.3.2 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 93
    11.3.3 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 93
    11.4 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (US$ MN) 93
    11.5 JAPAN HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 95
    11.5.1 Japan Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 95
    11.5.2 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 95
    11.5.3 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 96
    11.5.4 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 96
    11.6 CHINA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 96
    11.6.1 China Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 97
    11.6.2 China Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 97
    11.6.3 China Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 98
    11.6.4 China Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 98
    11.7 INDIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 99
    11.7.1 India Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 99
    11.7.2 India Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 99
    11.7.3 India Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 100
    11.7.4 India Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 100
    11.8 SOUTHEAST ASIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 100
    11.8.1 Southeast Asia Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 101
    11.8.2 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 101
    11.8.3 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 102
    11.8.4 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 102

    12. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 103
    12.1 OVERVIEW 103
    12.2 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 104
    12.3 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 104
    12.4 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 105
    12.5 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 105
    SOURCE: THE INSIGHT PARTNERSMIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 105
    12.6 U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
    12.6.1 U.A.E. Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 107
    12.6.2 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 108
    12.6.3 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 108
    12.6.4 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 109
    12.7 SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 110
    12.7.1 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 110
    12.7.2 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 111
    12.7.3 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 111
    12.7.4 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 112
    12.8 SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 113
    12.8.1 South Africa Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 113
    12.8.2 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 114
    12.8.3 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 114
    12.8.4 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 115
    13. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 116

    13.1 OVERVIEW 116
    13.2 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 117
    13.3 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 118
    13.4 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 118
    13.5 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 119
    13.6 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 119
    13.7 BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 120
    13.7.1 Brazil Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 120
    13.7.2 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 121
    13.7.3 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 121
    13.7.4 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 122

    14. HEALTHCARE BPO SERVICES MARKET –KEY COMPANY PROFILES 123
    14.1 MAGELLAN SOLUTIONS 123
    14.1.1 Key Facts 123
    14.1.2 Business Description 123
    14.1.3 Financial Information 123
    14.1.4 Service Portfolio 123
    14.1.5 SWOT Analysis 124
    14.1.6 Key Developments 124
    14.2 OMEGA HEALTHCARE 125
    14.2.1 Key Facts 125
    14.2.2 Business Description 125
    14.2.3 Financial Information 125
    14.2.4 Service Portfolio 126
    14.2.5 SWOT Analysis 126
    14.2.6 Key Developments 126
    14.3 CAPGEMINI 127
    14.3.1 Key Facts 127
    14.3.2 Business Description 127
    14.3.3 Financial Overview 128
    14.3.4 Service Portfolio 128
    14.3.5 SWOT Analysis 129
    14.3.6 Key Developments 129
    14.4 GENPACT 130
    14.4.1 Key Facts 130
    14.4.2 Business Description 130
    14.4.3 Financial Overview 131
    14.4.4 Service Portfolio 131
    14.4.5 SWOT Analysis 131
    14.4.6 Key Developments 132
    14.5 COGNIZANT 133
    14.5.1 Key Facts 133
    14.5.2 Business Description 133
    14.5.3 Financial Information 134
    14.5.4 Service Portfolio 134
    14.5.5 SWOT Analysis 136
    14.5.6 Key Developments 136
    14.6 ACCENTURE 139
    14.6.1 Key Facts 139
    14.6.2 Business Description 139
    14.6.3 Financial Information 140
    14.6.4 Service Portfolio 140
    14.6.5 SWOT Analysis 141
    14.6.6 Key Developments 141
    14.7 WNS (HOLDINGS) LTD 143
    14.7.1 Key Facts 143
    14.7.2 Business Description 143
    14.7.3 Financial Information 144
    14.7.4 Service Portfolio 144
    14.7.5 SWOT Analysis 145
    14.7.6 Key Developments 145
    15. APPENDIX 147
    15.1 ABOUT THE INSIGHT PARTNERS 147
    15.2 GLOSSARY OF TERMS 147
    15.3 METHODOLOGY 149
    15.4 COVERAGE 150
    15.5 SECONDARY RESEARCH 151
    15.6 PRIMARY RESEARCH 151

    LIST OF TABLES

    TABLE 1. R&D INVESTMENTS BY MAJOR PHARMACEUTICAL COMPANIES 41
    TABLE 2. R&D INVESTMENTS BY PHRMA MEMBER COMPANIES,2016 41
    TABLE 3. MEDICINES IN DEVELOPMENT FOR NON-COMMUNICABLE DISEASES (NCDS) 42
    TABLE 4. NUMBER OF RESGISTERED STUDIES FOR CLINICAL TRIALS 42
    TABLE 5. RANK OF GLOBAL CROS IN 2016 43
    TABLE 6. CONSOLIDATION ACROSS THE CRO INDUSTRY 46
    TABLE 7. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 63
    TABLE 8. NORTH AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 64
    TABLE 9. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 64
    TABLE 10. US: R&D INVESTMENTS BY PHARMACEUTICAL COMPANIES, (2015-2016) 65
    TABLE 11. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 66
    TABLE 12. US EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 67
    TABLE 13. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 67
    TABLE 14. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
    TABLE 15. CANADA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
    TABLE 16. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 69
    TABLE 17. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
    TABLE 18. MEXICO EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
    TABLE 19. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 71
    TABLE 20. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 73
    TABLE 21. EUROPE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 74
    TABLE 22. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 74
    TABLE 23. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
    TABLE 24. GERMANY EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
    TABLE 25. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 77
    TABLE 26. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
    TABLE 27. UK EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
    TABLE 28. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 79
    TABLE 29. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
    TABLE 30. FRANCE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
    TABLE 31. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 81
    TABLE 32. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 83
    TABLE 33. ASIA PACIFIC EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 84
    TABLE 34. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$ MN) 84
    TABLE 35. CHINA: MAJOR GLOBAL PHARMACEUTICAL COMPANIES BY R&D INVESTMENTS, 2013 86
    TABLE 36. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 87
    TABLE 37. CHINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 88
    TABLE 38. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 88
    TABLE 39. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
    TABLE 40. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
    TABLE 41. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 90
    TABLE 42. INDIA: R&D SPENDING OF PHARMACEUTICAL COMPANIES (2010 & 2017) 91
    TABLE 43. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 92
    TABLE 44. INDIA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 93
    TABLE 45. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 93
    TABLE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 95
    TABLE 47. MIDDLE EAST AND AFRICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 96
    TABLE 48. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 96
    TABLE 49. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
    TABLE 50. UAE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
    TABLE 51. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 99
    TABLE 52. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
    TABLE 53. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
    TABLE 54. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 101
    TABLE 55. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
    TABLE 56. SAUDI ARABIA EARLY PHASE DEVELOPMENT MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
    TABLE 57. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 103
    TABLE 58. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 105
    TABLE 59. SOUTH AND CENTRAL AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 106
    TABLE 60. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 106
    TABLE 61. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
    TABLE 62. BRAZIL EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
    TABLE 63. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 108
    TABLE 64. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
    TABLE 65. ARGENTINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
    TABLE 66. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 110
    TABLE 67. RECENT MERGER & ACQUISITIONS IN THE HEALTHCARE BPO SERVICES 113
    TABLE 68. RECENT COLLABORATIONS IN THE HEALTHCARE BPO SERVICES 114
    TABLE 69. RECENT PARTNERSHIPS IN THE HEALTHCARE BPO SERVICES 115
    TABLE 70. RECENT ALLIANCES IN THE HEALTHCARE BPO SERVICES 116
    TABLE 71. RECENT AGREEMENT & JOINT VENTURE IN THE HEALTHCARE BPO SERVICES 117
    TABLE 72. RECENT LAUNCHES IN THE HEALTHCARE BPO SERVICES 119
    TABLE 73. RECENT EXPANSIONS & RELOCATION IN THE HEALTHCARE BPO SERVICES 120
    TABLE 74. ENHANCEMENTS IN THE HEALTHCARE BPO SERVICES 121
    TABLE 75. GLOSSARY OF TERMS, HEALTHCARE BPO SERVICES 162

    LIST OF FIGURES

    FIGURE 1. ASIA PACIFIC HEALTHCARE BPO SERVICES, REVENUE (US$ MN), BY GEOGRAPHY 2018 & 2025 25
    FIGURE 2. GLOBAL HEALTHCARE BPO SERVICES BY TYPE, MARKET SHARE (%), 2017 26
    FIGURE 3. GLOBAL EARLY PHASE DEVELOPMENT MARKET BY TYPE, MARKET SHARE (%), 2017 26
    FIGURE 4. GLOBAL HEALTHCARE BPO SERVICES BY END USER, MARKET SHARE (%), 2017 27
    FIGURE 5. HEALTHCARE BPO SERVICES SEGMENTATION 28
    FIGURE 6. CONTRACT RESEARCH ORGANIZATION (CRO) SEGMENTATION, BY REGION 29
    FIGURE 7. NORTH AMERICA PEST ANALYSIS 31
    FIGURE 8. EUROPE PEST ANALYSIS 33
    FIGURE 9. ASIA PACIFIC PEST ANALYSIS 35
    FIGURE 10. MIDDLE EAST AND AFRICA (MEA) PEST ANALYSIS 37
    FIGURE 11. SOUTH AND CENTRAL AMERICA PEST ANALYSIS 39
    FIGURE 12. NUMBER OF APPROVALS FOR NDA & BLA (2005 TO 2016) 44
    FIGURE 13. CRO MARKET IMPACT ANALYSIS OF DRIVER AND RESTRAINTS 46
    FIGURE 14. GLOBAL HEALTHCARE BPO SERVICES – REVENUE FORECASTS AND ANALYSIS – 2017- 2025 (US$ MN) 47
    FIGURE 15. GLOBAL HEALTHCARE BPO SERVICES – BY GEOGRAPHY FORECASTS AND ANALYSIS – 2017- 2025 48
    FIGURE 16. GLOBAL HEALTHCARE BPO SERVICES – MARKET SHARE ANALYSIS, 2017 (%) 49
    FIGURE 17. GLOBAL HEALTHCARE BPO SERVICES BREAKDOWN, BY TYPE 2017 & 2025 (%) 51
    FIGURE 18. GLOBAL EARLY PHASE SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 52
    FIGURE 19. GLOBAL DRUG DISCOVERY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 53
    FIGURE 20. GLOBAL PRE-CLINICAL TRIAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 54
    FIGURE 21. GLOBAL CLINICAL RESEARCH SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 56
    FIGURE 22. GLOBAL LABORATORY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 57
    FIGURE 23. GLOBAL POST-APPROVAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 58
    FIGURE 24. GLOBAL HEALTHCARE BPO SERVICES SHARE, BY END USER 2017 & 2025 (%) 59
    FIGURE 25. GLOBAL PHARMACEUTICAL AND BIOTECHNOLOGY COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 60
    FIGURE 26. GLOBAL MEDICAL DEVICE COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 61
    FIGURE 27. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 62
    FIGURE 28. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 63
    FIGURE 29. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 64
    FIGURE 30. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 66
    FIGURE 31. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 68
    FIGURE 32. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 70
    FIGURE 33. EUROPE HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) (%) 72
    FIGURE 34. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 73
    FIGURE 35. EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 74
    FIGURE 36. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 75
    FIGURE 37. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 78
    FIGURE 38. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 80
    FIGURE 39. ASIA PACIFIC HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 82
    FIGURE 40. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 83
    FIGURE 41. ASIA PACIFIC HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 85
    FIGURE 42. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 87
    FIGURE 43. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 89
    FIGURE 44. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 92
    FIGURE 45. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 94
    FIGURE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 95
    FIGURE 47. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 97
    FIGURE 48. U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 98
    FIGURE 49. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 100
    FIGURE 50. SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 102
    FIGURE 51. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 104
    FIGURE 52. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 105
    FIGURE 53. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 106
    FIGURE 54. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
    FIGURE 55. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 109
    FIGURE 56. GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 111
    FIGURE 57. INORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 112
    FIGURE 58. ORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 118
    The List of Companies

    1. Accenture
    2. IBM
    3. WNS (Holdings) Ltd.
    4. HCL Technologies Limited.
    5. Invensis Technologies Pvt Ltd
    6. Cognizant
    7. Infosys Limited
    8. Tata Consultancy Services Limited
    9. Genpact
    10. Xerox Corporation
    11. GeBBS Healthcare Solutions
    12. Capgemini
    13. Omega Healthcare
    14. Flatworld Solutions Pvt. Ltd., and
    15. Magellan Solutions
    • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the healthcare BPO services market.
    • Highlights key business priorities in order to assist companies to realign their business strategies.
    • The key findings and recommendations highlight crucial progressive industry trends in the global healthcare BPO services market, thereby allowing players across the value chain to develop effective long-term strategies.
    • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
    • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
    • Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing and distribution.
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