IVR Software Market to 2027 - Global Analysis and Forecasts by Type ( Touch-tone Based, Speed Based ); Deployment Type ( On-Cloud, On-Premises ); Component ( Solutions, Service ); End-User ( Large Enterprises, Small and Medium Enterprises ); Industry Vertical ( BFSI, Healthcare, Telecom, Media and Entertainment, Retail and E-commerce, Transport and Logistics, Government, Others )
Report Code: TIPRE00003301 No. of Pages: 150 Category: Technology, Media and Telecommunications Status: Upcoming
MARKET INTRODUCTION
An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
MARKET DYNAMICS
The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.
MARKET SCOPE
The "Global Interactive Voice Response (IVR) Market Analysis to 2027" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Interactive Voice Response (IVR) market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Interactive Voice Response (IVR) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting Interactive Voice Response (IVR) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Interactive Voice Response (IVR) market in these regions.
MARKET PLAYERS
The reports cover key developments in the Interactive Voice Response (IVR) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Interactive Voice Response (IVR) market are anticipated to lucrative growth opportunities in the future with the rising demand for Interactive Voice Response (IVR) in the global market. Below mentioned is the list of few companies engaged in the Interactive Voice Response (IVR) market.
The report also includes the profiles of key Interactive Voice Response (IVR) companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
MARKET DYNAMICS
The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.
MARKET SCOPE
The "Global Interactive Voice Response (IVR) Market Analysis to 2027" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Interactive Voice Response (IVR) market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Interactive Voice Response (IVR) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting Interactive Voice Response (IVR) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Interactive Voice Response (IVR) market in these regions.
MARKET PLAYERS
The reports cover key developments in the Interactive Voice Response (IVR) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Interactive Voice Response (IVR) market are anticipated to lucrative growth opportunities in the future with the rising demand for Interactive Voice Response (IVR) in the global market. Below mentioned is the list of few companies engaged in the Interactive Voice Response (IVR) market.
The report also includes the profiles of key Interactive Voice Response (IVR) companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- 8X8, Inc.
- Aspect Software Parent, Inc.
- AT&T Inc.
- Avaya Inc.
- Cisco Systems, Inc.
- Convergys Corporation
- Genesys Telecommunication Laboratories, Inc.
- Nuance Communications, Inc.
- Verizon Communications Inc.
- West Corporation
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Interactive Voice Response Market - By Type
1.3.2 Interactive Voice Response Market - By Deployment Type
1.3.3 Interactive Voice Response Market - By Component
1.3.4 Interactive Voice Response Market - By End-User
1.3.5 Interactive Voice Response Market - By Industry Vertical
1.3.6 Interactive Voice Response Market - By Region
1.3.6.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. INTERACTIVE VOICE RESPONSE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.3.1 North America - Pest Analysis
4.3.2 Europe - Pest Analysis
4.3.3 Asia-Pacific - Pest Analysis
4.3.4 Middle East and Africa - Pest Analysis
4.3.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
5. INTERACTIVE VOICE RESPONSE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. INTERACTIVE VOICE RESPONSE MARKET - GLOBAL MARKET ANALYSIS
6.1. INTERACTIVE VOICE RESPONSE - GLOBAL MARKET OVERVIEW
6.2. INTERACTIVE VOICE RESPONSE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. TOUCH-TONE BASED
7.3.1. Overview
7.3.2. Touch-tone Based Market Forecast and Analysis
7.4. SPEED BASED
7.4.1. Overview
7.4.2. Speed Based Market Forecast and Analysis
8. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON-CLOUD
8.3.1. Overview
8.3.2. On-Cloud Market Forecast and Analysis
8.4. ON-PREMISES
8.4.1. Overview
8.4.2. On-Premises Market Forecast and Analysis
9. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
9.1. OVERVIEW
9.2. COMPONENT MARKET FORECASTS AND ANALYSIS
9.3. SOLUTIONS
9.3.1. Overview
9.3.2. Solutions Market Forecast and Analysis
9.3.2.1 Call Routing Market
9.3.2.1.1 Call Routing Market Forecast and Analysis
9.3.2.2 Outbound Market
9.3.2.2.1 Outbound Market Forecast and Analysis
9.3.2.3 Self-Service Market
9.3.2.3.1 Self-Service Market Forecast and Analysis
9.4. SERVICE
9.4.1. Overview
9.4.2. Service Market Forecast and Analysis
9.4.2.1 Managed Services Market
9.4.2.1.1 Managed Services Market Forecast and Analysis
9.4.2.2 Professional Service Market
9.4.2.2.1 Professional Service Market Forecast and Analysis
10. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMALL AND MEDIUM ENTERPRISES
10.4.1. Overview
10.4.2. Small and Medium Enterprises Market Forecast and Analysis
11. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY VERTICAL
11.1. OVERVIEW
11.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. BFSI
11.3.1. Overview
11.3.2. BFSI Market Forecast and Analysis
11.4. HEALTHCARE
11.4.1. Overview
11.4.2. Healthcare Market Forecast and Analysis
11.5. TELECOM
11.5.1. Overview
11.5.2. Telecom Market Forecast and Analysis
11.6. MEDIA AND ENTERTAINMENT
11.6.1. Overview
11.6.2. Media and Entertainment Market Forecast and Analysis
11.7. RETAIL AND E-COMMERCE
11.7.1. Overview
11.7.2. Retail and E-commerce Market Forecast and Analysis
11.8. TRANSPORT AND LOGISTICS
11.8.1. Overview
11.8.2. Transport and Logistics Market Forecast and Analysis
11.9. GOVERNMENT
11.9.1. Overview
11.9.2. Government Market Forecast and Analysis
11.10. OTHERS
11.10.1. Overview
11.10.2. Others Market Forecast and Analysis
12. INTERACTIVE VOICE RESPONSE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Interactive Voice Response Market Overview
12.1.2 North America Interactive Voice Response Market Forecasts and Analysis
12.1.3 North America Market Forecasts and Analysis - By Type
12.1.4 North America Market Forecasts and Analysis - By Deployment Type
12.1.5 North America Market Forecasts and Analysis - By Component
12.1.6 North America Market Forecasts and Analysis - By End-User
12.1.7 North America Market Forecasts and Analysis - By Industry Vertical
12.1.8 North America Market Forecasts and Analysis - By Countries
12.1.8.1 United States Market
12.1.8.1.1 United States Market by Type
12.1.8.1.2 United States Market by Deployment Type
12.1.8.1.3 United States Market by Component
12.1.8.1.4 United States Market by End-User
12.1.8.1.5 United States Market by Industry Vertical
12.1.8.2 Canada Market
12.1.8.2.1 Canada Market by Type
12.1.8.2.2 Canada Market by Deployment Type
12.1.8.2.3 Canada Market by Component
12.1.8.2.4 Canada Market by End-User
12.1.8.2.5 Canada Market by Industry Vertical
12.1.8.3 Mexico Market
12.1.8.3.1 Mexico Market by Type
12.1.8.3.2 Mexico Market by Deployment Type
12.1.8.3.3 Mexico Market by Component
12.1.8.3.4 Mexico Market by End-User
12.1.8.3.5 Mexico Market by Industry Vertical
12.2. EUROPE
12.2.1 Europe Interactive Voice Response Market Overview
12.2.2 Europe Interactive Voice Response Market Forecasts and Analysis
12.2.3 Europe Market Forecasts and Analysis - By Type
12.2.4 Europe Market Forecasts and Analysis - By Deployment Type
12.2.5 Europe Market Forecasts and Analysis - By Component
12.2.6 Europe Market Forecasts and Analysis - By End-User
12.2.7 Europe Market Forecasts and Analysis - By Industry Vertical
12.2.8 Europe Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Market
12.2.8.1.1 Germany Market by Type
12.2.8.1.2 Germany Market by Deployment Type
12.2.8.1.3 Germany Market by Component
12.2.8.1.4 Germany Market by End-User
12.2.8.1.5 Germany Market by Industry Vertical
12.2.8.2 France Market
12.2.8.2.1 France Market by Type
12.2.8.2.2 France Market by Deployment Type
12.2.8.2.3 France Market by Component
12.2.8.2.4 France Market by End-User
12.2.8.2.5 France Market by Industry Vertical
12.2.8.3 Italy Market
12.2.8.3.1 Italy Market by Type
12.2.8.3.2 Italy Market by Deployment Type
12.2.8.3.3 Italy Market by Component
12.2.8.3.4 Italy Market by End-User
12.2.8.3.5 Italy Market by Industry Vertical
12.2.8.4 United Kingdom Market
12.2.8.4.1 United Kingdom Market by Type
12.2.8.4.2 United Kingdom Market by Deployment Type
12.2.8.4.3 United Kingdom Market by Component
12.2.8.4.4 United Kingdom Market by End-User
12.2.8.4.5 United Kingdom Market by Industry Vertical
12.2.8.5 Russia Market
12.2.8.5.1 Russia Market by Type
12.2.8.5.2 Russia Market by Deployment Type
12.2.8.5.3 Russia Market by Component
12.2.8.5.4 Russia Market by End-User
12.2.8.5.5 Russia Market by Industry Vertical
12.2.8.6 Rest of Europe Market
12.2.8.6.1 Rest of Europe Market by Type
12.2.8.6.2 Rest of Europe Market by Deployment Type
12.2.8.6.3 Rest of Europe Market by Component
12.2.8.6.4 Rest of Europe Market by End-User
12.2.8.6.5 Rest of Europe Market by Industry Vertical
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Interactive Voice Response Market Overview
12.3.2 Asia-Pacific Interactive Voice Response Market Forecasts and Analysis
12.3.3 Asia-Pacific Market Forecasts and Analysis - By Type
12.3.4 Asia-Pacific Market Forecasts and Analysis - By Deployment Type
12.3.5 Asia-Pacific Market Forecasts and Analysis - By Component
12.3.6 Asia-Pacific Market Forecasts and Analysis - By End-User
12.3.7 Asia-Pacific Market Forecasts and Analysis - By Industry Vertical
12.3.8 Asia-Pacific Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Market
12.3.8.1.1 Australia Market by Type
12.3.8.1.2 Australia Market by Deployment Type
12.3.8.1.3 Australia Market by Component
12.3.8.1.4 Australia Market by End-User
12.3.8.1.5 Australia Market by Industry Vertical
12.3.8.2 China Market
12.3.8.2.1 China Market by Type
12.3.8.2.2 China Market by Deployment Type
12.3.8.2.3 China Market by Component
12.3.8.2.4 China Market by End-User
12.3.8.2.5 China Market by Industry Vertical
12.3.8.3 India Market
12.3.8.3.1 India Market by Type
12.3.8.3.2 India Market by Deployment Type
12.3.8.3.3 India Market by Component
12.3.8.3.4 India Market by End-User
12.3.8.3.5 India Market by Industry Vertical
12.3.8.4 Japan Market
12.3.8.4.1 Japan Market by Type
12.3.8.4.2 Japan Market by Deployment Type
12.3.8.4.3 Japan Market by Component
12.3.8.4.4 Japan Market by End-User
12.3.8.4.5 Japan Market by Industry Vertical
12.3.8.5 South Korea Market
12.3.8.5.1 South Korea Market by Type
12.3.8.5.2 South Korea Market by Deployment Type
12.3.8.5.3 South Korea Market by Component
12.3.8.5.4 South Korea Market by End-User
12.3.8.5.5 South Korea Market by Industry Vertical
12.3.8.6 Rest of Asia-Pacific Market
12.3.8.6.1 Rest of Asia-Pacific Market by Type
12.3.8.6.2 Rest of Asia-Pacific Market by Deployment Type
12.3.8.6.3 Rest of Asia-Pacific Market by Component
12.3.8.6.4 Rest of Asia-Pacific Market by End-User
12.3.8.6.5 Rest of Asia-Pacific Market by Industry Vertical
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Interactive Voice Response Market Overview
12.4.2 Middle East and Africa Interactive Voice Response Market Forecasts and Analysis
12.4.3 Middle East and Africa Market Forecasts and Analysis - By Type
12.4.4 Middle East and Africa Market Forecasts and Analysis - By Deployment Type
12.4.5 Middle East and Africa Market Forecasts and Analysis - By Component
12.4.6 Middle East and Africa Market Forecasts and Analysis - By End-User
12.4.7 Middle East and Africa Market Forecasts and Analysis - By Industry Vertical
12.4.8 Middle East and Africa Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Market
12.4.8.1.1 South Africa Market by Type
12.4.8.1.2 South Africa Market by Deployment Type
12.4.8.1.3 South Africa Market by Component
12.4.8.1.4 South Africa Market by End-User
12.4.8.1.5 South Africa Market by Industry Vertical
12.4.8.2 Saudi Arabia Market
12.4.8.2.1 Saudi Arabia Market by Type
12.4.8.2.2 Saudi Arabia Market by Deployment Type
12.4.8.2.3 Saudi Arabia Market by Component
12.4.8.2.4 Saudi Arabia Market by End-User
12.4.8.2.5 Saudi Arabia Market by Industry Vertical
12.4.8.3 U.A.E Market
12.4.8.3.1 U.A.E Market by Type
12.4.8.3.2 U.A.E Market by Deployment Type
12.4.8.3.3 U.A.E Market by Component
12.4.8.3.4 U.A.E Market by End-User
12.4.8.3.5 U.A.E Market by Industry Vertical
12.4.8.4 Rest of Middle East and Africa Market
12.4.8.4.1 Rest of Middle East and Africa Market by Type
12.4.8.4.2 Rest of Middle East and Africa Market by Deployment Type
12.4.8.4.3 Rest of Middle East and Africa Market by Component
12.4.8.4.4 Rest of Middle East and Africa Market by End-User
12.4.8.4.5 Rest of Middle East and Africa Market by Industry Vertical
12.5. SOUTH AMERICA
12.5.1 South America Interactive Voice Response Market Overview
12.5.2 South America Interactive Voice Response Market Forecasts and Analysis
12.5.3 South America Market Forecasts and Analysis - By Type
12.5.4 South America Market Forecasts and Analysis - By Deployment Type
12.5.5 South America Market Forecasts and Analysis - By Component
12.5.6 South America Market Forecasts and Analysis - By End-User
12.5.7 South America Market Forecasts and Analysis - By Industry Vertical
12.5.8 South America Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Market
12.5.8.1.1 Brazil Market by Type
12.5.8.1.2 Brazil Market by Deployment Type
12.5.8.1.3 Brazil Market by Component
12.5.8.1.4 Brazil Market by End-User
12.5.8.1.5 Brazil Market by Industry Vertical
12.5.8.2 Argentina Market
12.5.8.2.1 Argentina Market by Type
12.5.8.2.2 Argentina Market by Deployment Type
12.5.8.2.3 Argentina Market by Component
12.5.8.2.4 Argentina Market by End-User
12.5.8.2.5 Argentina Market by Industry Vertical
12.5.8.3 Rest of South America Market
12.5.8.3.1 Rest of South America Market by Type
12.5.8.3.2 Rest of South America Market by Deployment Type
12.5.8.3.3 Rest of South America Market by Component
12.5.8.3.4 Rest of South America Market by End-User
12.5.8.3.5 Rest of South America Market by Industry Vertical
13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14. INTERACTIVE VOICE RESPONSE MARKET, KEY COMPANY PROFILES
14.1. 8X8, INC.
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. ASPECT SOFTWARE PARENT INC.
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. AT & T INC.
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. AVAYA INC.
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. CISCO SYSTEMS INC.
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. CONVERGYS CORPORATION
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. GENESYS TELECOMMUNICATION LABORATORIES INC.
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. NUANCE COMMUNICATIONS INC.
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. VERIZON COMMUNICATIONS INC.
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. WEST CORPORATION
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments
15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Interactive Voice Response Market - By Type
1.3.2 Interactive Voice Response Market - By Deployment Type
1.3.3 Interactive Voice Response Market - By Component
1.3.4 Interactive Voice Response Market - By End-User
1.3.5 Interactive Voice Response Market - By Industry Vertical
1.3.6 Interactive Voice Response Market - By Region
1.3.6.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. INTERACTIVE VOICE RESPONSE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.3.1 North America - Pest Analysis
4.3.2 Europe - Pest Analysis
4.3.3 Asia-Pacific - Pest Analysis
4.3.4 Middle East and Africa - Pest Analysis
4.3.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
5. INTERACTIVE VOICE RESPONSE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. INTERACTIVE VOICE RESPONSE MARKET - GLOBAL MARKET ANALYSIS
6.1. INTERACTIVE VOICE RESPONSE - GLOBAL MARKET OVERVIEW
6.2. INTERACTIVE VOICE RESPONSE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. TOUCH-TONE BASED
7.3.1. Overview
7.3.2. Touch-tone Based Market Forecast and Analysis
7.4. SPEED BASED
7.4.1. Overview
7.4.2. Speed Based Market Forecast and Analysis
8. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON-CLOUD
8.3.1. Overview
8.3.2. On-Cloud Market Forecast and Analysis
8.4. ON-PREMISES
8.4.1. Overview
8.4.2. On-Premises Market Forecast and Analysis
9. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
9.1. OVERVIEW
9.2. COMPONENT MARKET FORECASTS AND ANALYSIS
9.3. SOLUTIONS
9.3.1. Overview
9.3.2. Solutions Market Forecast and Analysis
9.3.2.1 Call Routing Market
9.3.2.1.1 Call Routing Market Forecast and Analysis
9.3.2.2 Outbound Market
9.3.2.2.1 Outbound Market Forecast and Analysis
9.3.2.3 Self-Service Market
9.3.2.3.1 Self-Service Market Forecast and Analysis
9.4. SERVICE
9.4.1. Overview
9.4.2. Service Market Forecast and Analysis
9.4.2.1 Managed Services Market
9.4.2.1.1 Managed Services Market Forecast and Analysis
9.4.2.2 Professional Service Market
9.4.2.2.1 Professional Service Market Forecast and Analysis
10. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMALL AND MEDIUM ENTERPRISES
10.4.1. Overview
10.4.2. Small and Medium Enterprises Market Forecast and Analysis
11. INTERACTIVE VOICE RESPONSE MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY VERTICAL
11.1. OVERVIEW
11.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. BFSI
11.3.1. Overview
11.3.2. BFSI Market Forecast and Analysis
11.4. HEALTHCARE
11.4.1. Overview
11.4.2. Healthcare Market Forecast and Analysis
11.5. TELECOM
11.5.1. Overview
11.5.2. Telecom Market Forecast and Analysis
11.6. MEDIA AND ENTERTAINMENT
11.6.1. Overview
11.6.2. Media and Entertainment Market Forecast and Analysis
11.7. RETAIL AND E-COMMERCE
11.7.1. Overview
11.7.2. Retail and E-commerce Market Forecast and Analysis
11.8. TRANSPORT AND LOGISTICS
11.8.1. Overview
11.8.2. Transport and Logistics Market Forecast and Analysis
11.9. GOVERNMENT
11.9.1. Overview
11.9.2. Government Market Forecast and Analysis
11.10. OTHERS
11.10.1. Overview
11.10.2. Others Market Forecast and Analysis
12. INTERACTIVE VOICE RESPONSE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Interactive Voice Response Market Overview
12.1.2 North America Interactive Voice Response Market Forecasts and Analysis
12.1.3 North America Market Forecasts and Analysis - By Type
12.1.4 North America Market Forecasts and Analysis - By Deployment Type
12.1.5 North America Market Forecasts and Analysis - By Component
12.1.6 North America Market Forecasts and Analysis - By End-User
12.1.7 North America Market Forecasts and Analysis - By Industry Vertical
12.1.8 North America Market Forecasts and Analysis - By Countries
12.1.8.1 United States Market
12.1.8.1.1 United States Market by Type
12.1.8.1.2 United States Market by Deployment Type
12.1.8.1.3 United States Market by Component
12.1.8.1.4 United States Market by End-User
12.1.8.1.5 United States Market by Industry Vertical
12.1.8.2 Canada Market
12.1.8.2.1 Canada Market by Type
12.1.8.2.2 Canada Market by Deployment Type
12.1.8.2.3 Canada Market by Component
12.1.8.2.4 Canada Market by End-User
12.1.8.2.5 Canada Market by Industry Vertical
12.1.8.3 Mexico Market
12.1.8.3.1 Mexico Market by Type
12.1.8.3.2 Mexico Market by Deployment Type
12.1.8.3.3 Mexico Market by Component
12.1.8.3.4 Mexico Market by End-User
12.1.8.3.5 Mexico Market by Industry Vertical
12.2. EUROPE
12.2.1 Europe Interactive Voice Response Market Overview
12.2.2 Europe Interactive Voice Response Market Forecasts and Analysis
12.2.3 Europe Market Forecasts and Analysis - By Type
12.2.4 Europe Market Forecasts and Analysis - By Deployment Type
12.2.5 Europe Market Forecasts and Analysis - By Component
12.2.6 Europe Market Forecasts and Analysis - By End-User
12.2.7 Europe Market Forecasts and Analysis - By Industry Vertical
12.2.8 Europe Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Market
12.2.8.1.1 Germany Market by Type
12.2.8.1.2 Germany Market by Deployment Type
12.2.8.1.3 Germany Market by Component
12.2.8.1.4 Germany Market by End-User
12.2.8.1.5 Germany Market by Industry Vertical
12.2.8.2 France Market
12.2.8.2.1 France Market by Type
12.2.8.2.2 France Market by Deployment Type
12.2.8.2.3 France Market by Component
12.2.8.2.4 France Market by End-User
12.2.8.2.5 France Market by Industry Vertical
12.2.8.3 Italy Market
12.2.8.3.1 Italy Market by Type
12.2.8.3.2 Italy Market by Deployment Type
12.2.8.3.3 Italy Market by Component
12.2.8.3.4 Italy Market by End-User
12.2.8.3.5 Italy Market by Industry Vertical
12.2.8.4 United Kingdom Market
12.2.8.4.1 United Kingdom Market by Type
12.2.8.4.2 United Kingdom Market by Deployment Type
12.2.8.4.3 United Kingdom Market by Component
12.2.8.4.4 United Kingdom Market by End-User
12.2.8.4.5 United Kingdom Market by Industry Vertical
12.2.8.5 Russia Market
12.2.8.5.1 Russia Market by Type
12.2.8.5.2 Russia Market by Deployment Type
12.2.8.5.3 Russia Market by Component
12.2.8.5.4 Russia Market by End-User
12.2.8.5.5 Russia Market by Industry Vertical
12.2.8.6 Rest of Europe Market
12.2.8.6.1 Rest of Europe Market by Type
12.2.8.6.2 Rest of Europe Market by Deployment Type
12.2.8.6.3 Rest of Europe Market by Component
12.2.8.6.4 Rest of Europe Market by End-User
12.2.8.6.5 Rest of Europe Market by Industry Vertical
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Interactive Voice Response Market Overview
12.3.2 Asia-Pacific Interactive Voice Response Market Forecasts and Analysis
12.3.3 Asia-Pacific Market Forecasts and Analysis - By Type
12.3.4 Asia-Pacific Market Forecasts and Analysis - By Deployment Type
12.3.5 Asia-Pacific Market Forecasts and Analysis - By Component
12.3.6 Asia-Pacific Market Forecasts and Analysis - By End-User
12.3.7 Asia-Pacific Market Forecasts and Analysis - By Industry Vertical
12.3.8 Asia-Pacific Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Market
12.3.8.1.1 Australia Market by Type
12.3.8.1.2 Australia Market by Deployment Type
12.3.8.1.3 Australia Market by Component
12.3.8.1.4 Australia Market by End-User
12.3.8.1.5 Australia Market by Industry Vertical
12.3.8.2 China Market
12.3.8.2.1 China Market by Type
12.3.8.2.2 China Market by Deployment Type
12.3.8.2.3 China Market by Component
12.3.8.2.4 China Market by End-User
12.3.8.2.5 China Market by Industry Vertical
12.3.8.3 India Market
12.3.8.3.1 India Market by Type
12.3.8.3.2 India Market by Deployment Type
12.3.8.3.3 India Market by Component
12.3.8.3.4 India Market by End-User
12.3.8.3.5 India Market by Industry Vertical
12.3.8.4 Japan Market
12.3.8.4.1 Japan Market by Type
12.3.8.4.2 Japan Market by Deployment Type
12.3.8.4.3 Japan Market by Component
12.3.8.4.4 Japan Market by End-User
12.3.8.4.5 Japan Market by Industry Vertical
12.3.8.5 South Korea Market
12.3.8.5.1 South Korea Market by Type
12.3.8.5.2 South Korea Market by Deployment Type
12.3.8.5.3 South Korea Market by Component
12.3.8.5.4 South Korea Market by End-User
12.3.8.5.5 South Korea Market by Industry Vertical
12.3.8.6 Rest of Asia-Pacific Market
12.3.8.6.1 Rest of Asia-Pacific Market by Type
12.3.8.6.2 Rest of Asia-Pacific Market by Deployment Type
12.3.8.6.3 Rest of Asia-Pacific Market by Component
12.3.8.6.4 Rest of Asia-Pacific Market by End-User
12.3.8.6.5 Rest of Asia-Pacific Market by Industry Vertical
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Interactive Voice Response Market Overview
12.4.2 Middle East and Africa Interactive Voice Response Market Forecasts and Analysis
12.4.3 Middle East and Africa Market Forecasts and Analysis - By Type
12.4.4 Middle East and Africa Market Forecasts and Analysis - By Deployment Type
12.4.5 Middle East and Africa Market Forecasts and Analysis - By Component
12.4.6 Middle East and Africa Market Forecasts and Analysis - By End-User
12.4.7 Middle East and Africa Market Forecasts and Analysis - By Industry Vertical
12.4.8 Middle East and Africa Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Market
12.4.8.1.1 South Africa Market by Type
12.4.8.1.2 South Africa Market by Deployment Type
12.4.8.1.3 South Africa Market by Component
12.4.8.1.4 South Africa Market by End-User
12.4.8.1.5 South Africa Market by Industry Vertical
12.4.8.2 Saudi Arabia Market
12.4.8.2.1 Saudi Arabia Market by Type
12.4.8.2.2 Saudi Arabia Market by Deployment Type
12.4.8.2.3 Saudi Arabia Market by Component
12.4.8.2.4 Saudi Arabia Market by End-User
12.4.8.2.5 Saudi Arabia Market by Industry Vertical
12.4.8.3 U.A.E Market
12.4.8.3.1 U.A.E Market by Type
12.4.8.3.2 U.A.E Market by Deployment Type
12.4.8.3.3 U.A.E Market by Component
12.4.8.3.4 U.A.E Market by End-User
12.4.8.3.5 U.A.E Market by Industry Vertical
12.4.8.4 Rest of Middle East and Africa Market
12.4.8.4.1 Rest of Middle East and Africa Market by Type
12.4.8.4.2 Rest of Middle East and Africa Market by Deployment Type
12.4.8.4.3 Rest of Middle East and Africa Market by Component
12.4.8.4.4 Rest of Middle East and Africa Market by End-User
12.4.8.4.5 Rest of Middle East and Africa Market by Industry Vertical
12.5. SOUTH AMERICA
12.5.1 South America Interactive Voice Response Market Overview
12.5.2 South America Interactive Voice Response Market Forecasts and Analysis
12.5.3 South America Market Forecasts and Analysis - By Type
12.5.4 South America Market Forecasts and Analysis - By Deployment Type
12.5.5 South America Market Forecasts and Analysis - By Component
12.5.6 South America Market Forecasts and Analysis - By End-User
12.5.7 South America Market Forecasts and Analysis - By Industry Vertical
12.5.8 South America Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Market
12.5.8.1.1 Brazil Market by Type
12.5.8.1.2 Brazil Market by Deployment Type
12.5.8.1.3 Brazil Market by Component
12.5.8.1.4 Brazil Market by End-User
12.5.8.1.5 Brazil Market by Industry Vertical
12.5.8.2 Argentina Market
12.5.8.2.1 Argentina Market by Type
12.5.8.2.2 Argentina Market by Deployment Type
12.5.8.2.3 Argentina Market by Component
12.5.8.2.4 Argentina Market by End-User
12.5.8.2.5 Argentina Market by Industry Vertical
12.5.8.3 Rest of South America Market
12.5.8.3.1 Rest of South America Market by Type
12.5.8.3.2 Rest of South America Market by Deployment Type
12.5.8.3.3 Rest of South America Market by Component
12.5.8.3.4 Rest of South America Market by End-User
12.5.8.3.5 Rest of South America Market by Industry Vertical
13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14. INTERACTIVE VOICE RESPONSE MARKET, KEY COMPANY PROFILES
14.1. 8X8, INC.
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. ASPECT SOFTWARE PARENT INC.
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. AT & T INC.
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. AVAYA INC.
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. CISCO SYSTEMS INC.
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. CONVERGYS CORPORATION
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. GENESYS TELECOMMUNICATION LABORATORIES INC.
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. NUANCE COMMUNICATIONS INC.
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. VERIZON COMMUNICATIONS INC.
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. WEST CORPORATION
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments
15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation