IVR Software Market 2028 by Types, Application, Technology, Opportunities, End Users and Regions | The Insight Partners

IVR Software Market Forecast to 2028 - Covid-19 Impact and Global Analysis - by Type ( Touch-tone Based, Speed Based ); Deployment Type ( On-Cloud, On-Premises ); Component ( Solutions, Service ); End-User ( Large Enterprises, Small and Medium Enterprises ); Industry Vertical ( BFSI, Healthcare, Telecom, Media and Entertainment, Retail and E-commerce, Transport and Logistics, Government, Others )

Report Code: TIPRE00003301 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.


The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.


The "Global Interactive Voice Response (IVR) Market Analysis to 2028" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.


The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others.

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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Interactive Voice Response (IVR) market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Interactive Voice Response (IVR) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting Interactive Voice Response (IVR) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Interactive Voice Response (IVR) market in these regions.

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The reports cover key developments in the Interactive Voice Response (IVR) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Interactive Voice Response (IVR) market are anticipated to lucrative growth opportunities in the future with the rising demand for Interactive Voice Response (IVR) in the global market. Below mentioned is the list of few companies engaged in the Interactive Voice Response (IVR) market.

The report also includes the profiles of key Interactive Voice Response (IVR) companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
  • 8X8, Inc.
  • Aspect Software Parent, Inc.
  • AT&T Inc.
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Convergys Corporation
  • Genesys Telecommunication Laboratories, Inc.
  • Nuance Communications, Inc.
  • Verizon Communications Inc.
  • West Corporation
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
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