Knowledge Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Software, Service); Deployment (Cloud, On-Premise); Enterprise Size (SMEs, Large Enterprises); Industry Vertical (IT and Telecom, BFSI, Healthcare, Retail, Manufacturing, Others) and Geography

Report Code: TIPRE00009184 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET OVERVIEW

The knowledge management allows to identify, captures, evaluates, retrieve, and share the information. The knowledge management are based on the cloud computing model which collects and stores data on the servers. These data can be accessed anytime over internet. It provides consistent quality responses, decrease call handling time, improve governance, reduce training times, increase customer satisfaction and others, are driving factors for the market growth of knowledge management.

MARKET SCOPE

The "Global Knowledge Management Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the knowledge management market with detailed market segmentation by solution, deployment, enterprise size, industry vertical and geography. The report provides key statistics on the market status of the leading knowledge management market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

  •   Based on solution, the global knowledge management market is segmented into software, service
  •   On the basis of deployment, the market is segmented into cloud, on-premise
  •   Based on enterprise size, the market is bifurcated into SMES, large enterprises
  •   Based on industry vertical, the market is bifurcated into IT and telecom, BFSI, healthcare, retail, manufacturing, others

MARKET DYNAMICS
Drivers:

  •   The expansion of the knowledge management market over forecast timespan is owing to the escalating requirement to retain customers and contribute towards optimum of customer satisfaction. In addition to this, growing competition among the global players has resulted in need for attracting more customers, thereby driving the market trends.
  •   To survive in the cut-throat competition, firms are required to concentrate on customer delight as a vital part of their business growth strategy and knowledge management activities assist the firms in customer retention. Knowledge management also helps the firms improve their process quality. All these aforementioned aspects are set to steer the market size in foreseeable future.

Restraints

  •   Unaware about knowledge management solutions and this can constrain knowledge management industry surge over 2020-2027

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The knowledge management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the knowledge management market in these regions.

IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.



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MARKET PLAYERS


The report covers key developments in the knowledge management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from knowledge management market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the knowledge management market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Atlassian, Inc.
  •   Callidus Software Inc. (SAP SE)
  •   ComAround Scandinavia AB
  •   EduBrite
  •   eXo Platform
  •   Freshworks Inc.
  •   Opentext Corporation
  •   ProProfs
  •   Unymira
  •   Yonyx, Inc.


The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Knowledge Management Market - By Solution
1.3.2 Knowledge Management Market - By Deployment
1.3.3 Knowledge Management Market - By Enterprise Size
1.3.4 Knowledge Management Market - By Industry Vertical
1.3.5 Knowledge Management Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. KNOWLEDGE MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. KNOWLEDGE MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. KNOWLEDGE MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. KNOWLEDGE MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. KNOWLEDGE MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. KNOWLEDGE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis
8. KNOWLEDGE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT
8.1. OVERVIEW
8.2. DEPLOYMENT MARKET FORECASTS AND ANALYSIS
8.3. CLOUD
8.3.1. Overview
8.3.2. Cloud Market Forecast and Analysis
8.4. ON-PREMISE
8.4.1. Overview
8.4.2. On-Premise Market Forecast and Analysis
9. KNOWLEDGE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
9.1. OVERVIEW
9.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
9.3. SMES
9.3.1. Overview
9.3.2. SMEs Market Forecast and Analysis
9.4. LARGE ENTERPRISES
9.4.1. Overview
9.4.2. Large Enterprises Market Forecast and Analysis
10. KNOWLEDGE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
10.1. OVERVIEW
10.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. IT AND TELECOM
10.3.1. Overview
10.3.2. IT and Telecom Market Forecast and Analysis
10.4. BFSI
10.4.1. Overview
10.4.2. BFSI Market Forecast and Analysis
10.5. HEALTHCARE
10.5.1. Overview
10.5.2. Healthcare Market Forecast and Analysis
10.6. RETAIL
10.6.1. Overview
10.6.2. Retail Market Forecast and Analysis
10.7. MANUFACTURING
10.7.1. Overview
10.7.2. Manufacturing Market Forecast and Analysis
10.8. OTHERS
10.8.1. Overview
10.8.2. Others Market Forecast and Analysis

11. KNOWLEDGE MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Knowledge Management Market Overview
11.1.2 North America Knowledge Management Market Forecasts and Analysis
11.1.3 North America Knowledge Management Market Forecasts and Analysis - By Solution
11.1.4 North America Knowledge Management Market Forecasts and Analysis - By Deployment
11.1.5 North America Knowledge Management Market Forecasts and Analysis - By Enterprise Size
11.1.6 North America Knowledge Management Market Forecasts and Analysis - By Industry Vertical
11.1.7 North America Knowledge Management Market Forecasts and Analysis - By Countries
11.1.7.1 United States Knowledge Management Market
11.1.7.1.1 United States Knowledge Management Market by Solution
11.1.7.1.2 United States Knowledge Management Market by Deployment
11.1.7.1.3 United States Knowledge Management Market by Enterprise Size
11.1.7.1.4 United States Knowledge Management Market by Industry Vertical
11.1.7.2 Canada Knowledge Management Market
11.1.7.2.1 Canada Knowledge Management Market by Solution
11.1.7.2.2 Canada Knowledge Management Market by Deployment
11.1.7.2.3 Canada Knowledge Management Market by Enterprise Size
11.1.7.2.4 Canada Knowledge Management Market by Industry Vertical
11.1.7.3 Mexico Knowledge Management Market
11.1.7.3.1 Mexico Knowledge Management Market by Solution
11.1.7.3.2 Mexico Knowledge Management Market by Deployment
11.1.7.3.3 Mexico Knowledge Management Market by Enterprise Size
11.1.7.3.4 Mexico Knowledge Management Market by Industry Vertical
11.2. EUROPE
11.2.1 Europe Knowledge Management Market Overview
11.2.2 Europe Knowledge Management Market Forecasts and Analysis
11.2.3 Europe Knowledge Management Market Forecasts and Analysis - By Solution
11.2.4 Europe Knowledge Management Market Forecasts and Analysis - By Deployment
11.2.5 Europe Knowledge Management Market Forecasts and Analysis - By Enterprise Size
11.2.6 Europe Knowledge Management Market Forecasts and Analysis - By Industry Vertical
11.2.7 Europe Knowledge Management Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Knowledge Management Market
11.2.7.1.1 Germany Knowledge Management Market by Solution
11.2.7.1.2 Germany Knowledge Management Market by Deployment
11.2.7.1.3 Germany Knowledge Management Market by Enterprise Size
11.2.7.1.4 Germany Knowledge Management Market by Industry Vertical
11.2.7.2 France Knowledge Management Market
11.2.7.2.1 France Knowledge Management Market by Solution
11.2.7.2.2 France Knowledge Management Market by Deployment
11.2.7.2.3 France Knowledge Management Market by Enterprise Size
11.2.7.2.4 France Knowledge Management Market by Industry Vertical
11.2.7.3 Italy Knowledge Management Market
11.2.7.3.1 Italy Knowledge Management Market by Solution
11.2.7.3.2 Italy Knowledge Management Market by Deployment
11.2.7.3.3 Italy Knowledge Management Market by Enterprise Size
11.2.7.3.4 Italy Knowledge Management Market by Industry Vertical
11.2.7.4 United Kingdom Knowledge Management Market
11.2.7.4.1 United Kingdom Knowledge Management Market by Solution
11.2.7.4.2 United Kingdom Knowledge Management Market by Deployment
11.2.7.4.3 United Kingdom Knowledge Management Market by Enterprise Size
11.2.7.4.4 United Kingdom Knowledge Management Market by Industry Vertical
11.2.7.5 Russia Knowledge Management Market
11.2.7.5.1 Russia Knowledge Management Market by Solution
11.2.7.5.2 Russia Knowledge Management Market by Deployment
11.2.7.5.3 Russia Knowledge Management Market by Enterprise Size
11.2.7.5.4 Russia Knowledge Management Market by Industry Vertical
11.2.7.6 Rest of Europe Knowledge Management Market
11.2.7.6.1 Rest of Europe Knowledge Management Market by Solution
11.2.7.6.2 Rest of Europe Knowledge Management Market by Deployment
11.2.7.6.3 Rest of Europe Knowledge Management Market by Enterprise Size
11.2.7.6.4 Rest of Europe Knowledge Management Market by Industry Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Knowledge Management Market Overview
11.3.2 Asia-Pacific Knowledge Management Market Forecasts and Analysis
11.3.3 Asia-Pacific Knowledge Management Market Forecasts and Analysis - By Solution
11.3.4 Asia-Pacific Knowledge Management Market Forecasts and Analysis - By Deployment
11.3.5 Asia-Pacific Knowledge Management Market Forecasts and Analysis - By Enterprise Size
11.3.6 Asia-Pacific Knowledge Management Market Forecasts and Analysis - By Industry Vertical
11.3.7 Asia-Pacific Knowledge Management Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Knowledge Management Market
11.3.7.1.1 Australia Knowledge Management Market by Solution
11.3.7.1.2 Australia Knowledge Management Market by Deployment
11.3.7.1.3 Australia Knowledge Management Market by Enterprise Size
11.3.7.1.4 Australia Knowledge Management Market by Industry Vertical
11.3.7.2 China Knowledge Management Market
11.3.7.2.1 China Knowledge Management Market by Solution
11.3.7.2.2 China Knowledge Management Market by Deployment
11.3.7.2.3 China Knowledge Management Market by Enterprise Size
11.3.7.2.4 China Knowledge Management Market by Industry Vertical
11.3.7.3 India Knowledge Management Market
11.3.7.3.1 India Knowledge Management Market by Solution
11.3.7.3.2 India Knowledge Management Market by Deployment
11.3.7.3.3 India Knowledge Management Market by Enterprise Size
11.3.7.3.4 India Knowledge Management Market by Industry Vertical
11.3.7.4 Japan Knowledge Management Market
11.3.7.4.1 Japan Knowledge Management Market by Solution
11.3.7.4.2 Japan Knowledge Management Market by Deployment
11.3.7.4.3 Japan Knowledge Management Market by Enterprise Size
11.3.7.4.4 Japan Knowledge Management Market by Industry Vertical
11.3.7.5 South Korea Knowledge Management Market
11.3.7.5.1 South Korea Knowledge Management Market by Solution
11.3.7.5.2 South Korea Knowledge Management Market by Deployment
11.3.7.5.3 South Korea Knowledge Management Market by Enterprise Size
11.3.7.5.4 South Korea Knowledge Management Market by Industry Vertical
11.3.7.6 Rest of Asia-Pacific Knowledge Management Market
11.3.7.6.1 Rest of Asia-Pacific Knowledge Management Market by Solution
11.3.7.6.2 Rest of Asia-Pacific Knowledge Management Market by Deployment
11.3.7.6.3 Rest of Asia-Pacific Knowledge Management Market by Enterprise Size
11.3.7.6.4 Rest of Asia-Pacific Knowledge Management Market by Industry Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Knowledge Management Market Overview
11.4.2 Middle East and Africa Knowledge Management Market Forecasts and Analysis
11.4.3 Middle East and Africa Knowledge Management Market Forecasts and Analysis - By Solution
11.4.4 Middle East and Africa Knowledge Management Market Forecasts and Analysis - By Deployment
11.4.5 Middle East and Africa Knowledge Management Market Forecasts and Analysis - By Enterprise Size
11.4.6 Middle East and Africa Knowledge Management Market Forecasts and Analysis - By Industry Vertical
11.4.7 Middle East and Africa Knowledge Management Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Knowledge Management Market
11.4.7.1.1 South Africa Knowledge Management Market by Solution
11.4.7.1.2 South Africa Knowledge Management Market by Deployment
11.4.7.1.3 South Africa Knowledge Management Market by Enterprise Size
11.4.7.1.4 South Africa Knowledge Management Market by Industry Vertical
11.4.7.2 Saudi Arabia Knowledge Management Market
11.4.7.2.1 Saudi Arabia Knowledge Management Market by Solution
11.4.7.2.2 Saudi Arabia Knowledge Management Market by Deployment
11.4.7.2.3 Saudi Arabia Knowledge Management Market by Enterprise Size
11.4.7.2.4 Saudi Arabia Knowledge Management Market by Industry Vertical
11.4.7.3 U.A.E Knowledge Management Market
11.4.7.3.1 U.A.E Knowledge Management Market by Solution
11.4.7.3.2 U.A.E Knowledge Management Market by Deployment
11.4.7.3.3 U.A.E Knowledge Management Market by Enterprise Size
11.4.7.3.4 U.A.E Knowledge Management Market by Industry Vertical
11.4.7.4 Rest of Middle East and Africa Knowledge Management Market
11.4.7.4.1 Rest of Middle East and Africa Knowledge Management Market by Solution
11.4.7.4.2 Rest of Middle East and Africa Knowledge Management Market by Deployment
11.4.7.4.3 Rest of Middle East and Africa Knowledge Management Market by Enterprise Size
11.4.7.4.4 Rest of Middle East and Africa Knowledge Management Market by Industry Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Knowledge Management Market Overview
11.5.2 South and Central America Knowledge Management Market Forecasts and Analysis
11.5.3 South and Central America Knowledge Management Market Forecasts and Analysis - By Solution
11.5.4 South and Central America Knowledge Management Market Forecasts and Analysis - By Deployment
11.5.5 South and Central America Knowledge Management Market Forecasts and Analysis - By Enterprise Size
11.5.6 South and Central America Knowledge Management Market Forecasts and Analysis - By Industry Vertical
11.5.7 South and Central America Knowledge Management Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Knowledge Management Market
11.5.7.1.1 Brazil Knowledge Management Market by Solution
11.5.7.1.2 Brazil Knowledge Management Market by Deployment
11.5.7.1.3 Brazil Knowledge Management Market by Enterprise Size
11.5.7.1.4 Brazil Knowledge Management Market by Industry Vertical
11.5.7.2 Argentina Knowledge Management Market
11.5.7.2.1 Argentina Knowledge Management Market by Solution
11.5.7.2.2 Argentina Knowledge Management Market by Deployment
11.5.7.2.3 Argentina Knowledge Management Market by Enterprise Size
11.5.7.2.4 Argentina Knowledge Management Market by Industry Vertical
11.5.7.3 Rest of South and Central America Knowledge Management Market
11.5.7.3.1 Rest of South and Central America Knowledge Management Market by Solution
11.5.7.3.2 Rest of South and Central America Knowledge Management Market by Deployment
11.5.7.3.3 Rest of South and Central America Knowledge Management Market by Enterprise Size
11.5.7.3.4 Rest of South and Central America Knowledge Management Market by Industry Vertical

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. KNOWLEDGE MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1. ATLASSIAN, INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. CALLIDUS SOFTWARE INC. (SAP SE)
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. COMAROUND SCANDINAVIA AB
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. EDUBRITE
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. EXO PLATFORM
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. FRESHWORKS INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. OPENTEXT CORPORATION
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. PROPROFS
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. UNYMIRA
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. YONYX, INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies

1. Atlassian, Inc.
2. Callidus Software Inc. (SAP SE)
3. ComAround Scandinavia AB
4. EduBrite
5. eXo Platform
6. Freshworks Inc.
7. Opentext Corporation
8. ProProfs
9. Unymira
10. Yonyx, Inc.
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