Knowledge Management Market 2028 By Solution, Deployment, Enterprise Size, Industry Vertical and Geography | The Insight Partners

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Knowledge Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Software, Service); Deployment (Cloud, On-Premise); Enterprise Size (SMEs, Large Enterprises); Industry Vertical (IT and Telecom, BFSI, Healthcare, Retail, Manufacturing, Others) and Geography

Report Code: TIPRE00009184 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


The knowledge management allows to identify, captures, evaluates, retrieve, and share the information. The knowledge management are based on the cloud computing model which collects and stores data on the servers. These data can be accessed anytime over internet. It provides consistent quality responses, decrease call handling time, improve governance, reduce training times, increase customer satisfaction and others, are driving factors for the market growth of knowledge management.


The "Global Knowledge Management Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the knowledge management market with detailed market segmentation by solution, deployment, enterprise size, industry vertical and geography. The report provides key statistics on the market status of the leading knowledge management market players and offers key trends and opportunities in the market.

  •   Based on solution, the global knowledge management market is segmented into software, service
  •   On the basis of deployment, the market is segmented into cloud, on-premise
  •   Based on enterprise size, the market is bifurcated into SMES, large enterprises
  •   Based on industry vertical, the market is bifurcated into IT and telecom, BFSI, healthcare, retail, manufacturing, others


  •   The expansion of the knowledge management market over forecast timespan is owing to the escalating requirement to retain customers and contribute towards optimum of customer satisfaction. In addition to this, growing competition among the global players has resulted in need for attracting more customers, thereby driving the market trends.
  •   To survive in the cut-throat competition, firms are required to concentrate on customer delight as a vital part of their business growth strategy and knowledge management activities assist the firms in customer retention. Knowledge management also helps the firms improve their process quality. All these aforementioned aspects are set to steer the market size in foreseeable future.


  •   Unaware about knowledge management solutions and this can constrain knowledge management industry surge over 2020-2027


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The knowledge management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the knowledge management market in these regions.

COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.

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The report covers key developments in the knowledge management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from knowledge management market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the knowledge management market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Atlassian, Inc.
  •   Callidus Software Inc. (SAP SE)
  •   ComAround Scandinavia AB
  •   EduBrite
  •   eXo Platform
  •   Freshworks Inc.
  •   Opentext Corporation
  •   ProProfs
  •   Unymira
  •   Yonyx, Inc.

The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. Atlassian, Inc.
2. Callidus Software Inc. (SAP SE)
3. ComAround Scandinavia AB
4. EduBrite
5. eXo Platform
6. Freshworks Inc.
7. Opentext Corporation
8. ProProfs
9. Unymira
10. Yonyx, Inc.
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