Live Chat Software Market 2025 by Types, Application, Technology, Opportunities, End Users and Regions | The Insight Partners

Live Chat Software Market to 2025 - Global Analysis and Forecasts by Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems); End-User (Retail and e-commerce, Travel and hospitality, IT and consulting, Telecommunication, Pharmaceutical, BFSI, Healthcare, and Others)

Report Code: TIPTE00002111 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Live chat software is widely utilized by website providers to interact with visitors directly on their websites and applications by using the combination of instant messaging, survey forms, or chat. The upsurge in concentration on real-time communication in numerous industries is owing to the rise in budget of the live chat software in companies. In addition, this software has also played a significant role pertaining to its benefits comprising increased average order value, improved website experience, increased sales, lead generation, and better understanding of customer needs, which in turn facilitate enterprises to perform much better on key performance indicators through understanding customer's requirements.

The major factors such as increased requirement to improve CRM, rise in adoption of this software in healthcare insurance industry, and benefits of live chat on other customer support options are driving the growth of live chat software market. In addition, live chat software assimilation with social media, increasing mobility, and increasing popularity of live chat are the major trends that are expected to provide significant opportunities for live chat software market to grow. However, growing demand for web self-service and lack of standardization are anticipated to hamper the live chat software market growth.

The "Global Live Chat Software Market Analysis to 2025" is a specialized and in-depth study of the live chat software industry with a focus on the global market trend. The report aims to provide an overview of global live chat software market with detailed market segmentation by type, end-user, and geography. The global live chat software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the live chat software market.

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global live chat software market based on type and end-user. It also provides market size and forecast till 2025 for overall Live chat software market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 countries globally along with current trend and opportunities prevailing in the region.

Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors affecting the market in these regions.

Also, key live chat software market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years. Some of the key players influencing the live chat software market are Intercom, Drift.com, Inc., LivePerson, Inc., SnapEngage, Zendesk Singapore Pte. Ltd., LogMeIn, Inc., Velaro, Inc., Olark, Kayako, and Comm100 Network Corporation among others.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
2. KEY TAKEAWAYS
3. LIVE CHAT SOFTWARE MARKET LANDSCAPE
3.1. OVERVIEW
3.2. MARKET SEGMENTATION
3.2.1. Live Chat Software Market - By Type
3.2.2. Live Chat Software Market - By End-User
3.2.3. Live Chat Software Market - By Region
3.2.3.1. By Countries
3.2.4. PEST Analysis
3.2.4.1. North America - PEST Analysis
3.2.4.2. Europe - PEST Analysis
3.2.4.3. Asia Pacific (APAC) - PEST Analysis
3.2.4.4. Middle East & Africa (MEA) - PEST Analysis
3.2.4.5. South America (SAM)- PEST Analysis

4. LIVE CHAT SOFTWARE MARKET - KEY INDUSTRY DYNAMICS
4.1. KEY MARKET DRIVERS
4.2. KEY MARKET RESTRAINTS
4.3. KEY MARKET OPPORTUNITIES
4.4. FUTURE TRENDS
4.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
5. LIVE CHAT SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
5.1. LIVE CHAT SOFTWARE- GLOBAL MARKET OVERVIEW
5.2. LIVE CHAT SOFTWARE- GLOBAL MARKET AND FORECAST TO 2025
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6. LIVE CHAT SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - TYPE
6.1. OVERVIEW
6.2. TYPE MARKET FORECASTS AND ANALYSIS
6.3. INFORMATIONAL LIVE CHAT SYSTEMS
6.3.1. Overview
6.3.2. Informational Live Chat Systems market forecast and analysis
6.4. SALES LIVE CHAT SYSTEMS
6.4.1. Overview
6.4.2. Sales Live Chat Systems market forecast and analysis
6.5. CUSTOMER SERVICE LIVE CHAT SYSTEMS
6.5.1. Overview
6.5.2. Customer Service Live Chat Systems market forecast and analysis

7. LIVE CHAT SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - END-USER
7.1. OVERVIEW
7.2. END-USER MARKET FORECASTS AND ANALYSIS
7.3. RETAIL AND E-COMMERCE
7.3.1. Overview
7.3.2. Retail and e-commerce market forecast and analysis
7.4. TRAVEL AND HOSPITALITY
7.4.1. Overview
7.4.2. Travel and hospitality market forecast and analysis
7.5. IT AND CONSULTING
7.5.1. Overview
7.5.2. IT and consulting market forecast and analysis
7.6. TELECOMMUNICATION
7.6.1. Overview
7.6.2. Telecommunication market forecast and analysis
7.7. PHARMACEUTICAL
7.7.1. Overview
7.7.2. Pharmaceutical market forecast and analysis
7.8. BFSI
7.8.1. Overview
7.8.2. BFSI market forecast and analysis
7.9. HEALTHCARE
7.9.1. Overview
7.9.2. Healthcare market forecast and analysis
7.10. OTHERS
7.10.1. Overview
7.10.2. Others market forecast and analysis

8. LIVE CHAT SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - GEOGRAPHICAL ANALYSIS
8.1. NORTH AMERICA
8.1.1. North America Live Chat Software Market Overview
8.1.2. North America Live Chat Software Market Forecasts and Analysis
8.1.3. North America Market Forecasts and Analysis - By Countries
8.1.3.1. US market
8.1.3.2. Canada market
8.1.3.3. Mexico market
8.1.4. North America Market Forecasts and Analysis - By Type
8.1.5. North America Market Forecasts and Analysis - By End-Users
8.2. EUROPE
8.2.1. Europe Live Chat Software Market Overview
8.2.2. Europe Live Chat Software Market Forecasts and Analysis
8.2.3. Europe Market Forecasts and Analysis - By Countries
8.2.3.1. France market
8.2.3.2. Germany market
8.2.3.3. Italy market
8.2.3.4. Spain market
8.2.3.5. UK market
8.2.3.6. Rest of Europe
8.2.4. Europe Market Forecasts and Analysis - By Type
8.2.5. Europe Market Forecasts and Analysis - By End-Users

8.3. ASIA PACIFIC (APAC)
8.3.1. Asia Pacific Live Chat Software Market Overview
8.3.2. Asia Pacific Live Chat Software Market Forecasts and Analysis
8.3.3. Asia Pacific Market Forecasts and Analysis - By Countries
8.3.3.1. Australia market
8.3.3.2. China market
8.3.3.3. India market
8.3.3.4. Japan market
8.3.3.5. Rest of APAC
8.3.4. Asia Pacific Market Forecasts and Analysis - By Type
8.3.5. Asia Pacific Market Forecasts and Analysis - By End-Users
8.4. MIDDLE EAST AND AFRICA (MEA)
8.4.1. Middle East and Africa Live Chat Software Market Overview
8.4.2. Middle East and Africa Live Chat Software Market Forecasts and Analysis
8.4.3. Middle East and Africa Market Forecasts and Analysis - By Countries
8.4.3.1. South Africa market
8.4.3.2. Saudi Arabia market
8.4.3.3. UAE market
8.4.3.4. Rest of MEA
8.4.4. Middle East and Africa Market Forecasts and Analysis - By Type
8.4.5. Middle East and Africa Market Forecasts and Analysis - By End-Users
8.5. SOUTH AMERICA (SAM)
8.5.1. South America Live Chat Software Market Overview
8.5.2. South America Live Chat Software Market Forecasts and Analysis
8.5.3. South America Market Forecasts and Analysis - By Countries
8.5.3.1. Brazil market
8.5.3.2. Rest of SAM
8.5.4. South America Market Forecasts and Analysis - By Type
8.5.5. South America Market Forecasts and Analysis - By End-Users

9. INDUSTRY LANDSCAPE
9.1. MERGERS & ACQUISITIONS
9.2. MARKET INITIATIVES
9.3. NEW DEVELOPMENTS
9.4. INVESTMENT SCENARIOS
10. COMPETITIVE LANDSCAPE
10.1. COMPETITIVE PRODUCT MAPPING
10.2. MARKET POSITIONING/ MARKET SHARE
11. LIVE CHAT SOFTWARE MARKET, KEY COMPANY PROFILES
11.1. INTERCOM
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Financial Overview
11.1.4. SWOT Analysis
11.1.5. Key Developments
11.2. DRIFT.COM, INC.
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Financial Overview
11.2.4. SWOT Analysis
11.2.5. Key Developments
11.3. LIVEPERSON, INC.
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Financial Overview
11.3.4. SWOT Analysis
11.3.5. Key Developments
11.4. SNAPENGAGE
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Financial Overview
11.4.4. SWOT Analysis
11.4.5. Key Developments
11.5. ZENDESK SINGAPORE PTE. LTD.
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Financial Overview
11.5.4. SWOT Analysis
11.5.5. Key Developments
11.6. LOGMEIN, INC.
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Financial Overview
11.6.4. SWOT Analysis
11.6.5. Key Developments
11.7. VELARO, INC.
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Financial Overview
11.7.4. SWOT Analysis
11.7.5. Key Developments
11.8. OLARK
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Financial Overview
11.8.4. SWOT Analysis
11.8.5. Key Developments
11.9. KAYAKO
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Financial Overview
11.9.4. SWOT Analysis
11.9.5. Key Developments
11.10. COMM100 NETWORK CORPORATION
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Financial Overview
11.10.4. SWOT Analysis
11.10.5. Key Developments

12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
12.3. RESEARCH METHODOLOGY
The List of Companies

1. Intercom
2. Drift.com, Inc.
3. LivePerson, Inc.
4. SnapEngage
5. Zendesk Singapore Pte. Ltd.
6. LogMeIn, Inc.
7. Velaro, Inc.
8. Olark
9. Kayako
10. Comm100 Network Corporation

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