Middle East and Africa Virtual Queue Management System Market Growth and Recent Trends by 2028

Historic Data: 2019-2020 | Base Year: 2021 | Forecast Period: 2022-2028

Middle East and Africa Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)

Report Date : Oct 2021
Report Code : TIPRE00025098

Category : Technology, Media and Telecommunications
Status : Published

Available Report Formats :
No. of Pages : 111

Page Updated: Oct 2021

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028.

South Africa, Saudi Arabia, and UAE are major economies in MEA. The rising adoption of cloud technology is transforming the work pattern across diverse industry verticals by augmenting security, IT, and DevOps. Owing to the potential benefits, such as easy scalability and operational flexibility at reduced costs and low operational risks, the adoption of cloud-based solutions among enterprises has increased drastically over the past few years. The integration of advanced features in cloud solutions and constant development in the cloud architecture and algorithms are fueling the adoption of these solutions in diverse industry verticals such as retail, healthcare, BFSI, and consumer electronics. Real-time feedbacks from customers, improved communication with customers, regular data backup, high security, comparatively low operations costs, and instant provisioning features are among the other benefits of cloud-based virtual queue management solutions, thereby making these solutions an attractive option for companies, which will further boost its adoption among enterprises in the coming years.

Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The MEA virtual queue management system market is expected to grow at a good CAGR during the forecast period.
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MEA Virtual Queue Management System Market Segmentation

MEA Virtual Queue Management System Market – By Component

Solution
Services

MEA Virtual Queue Management System Market – By Platform

Web-Based
Kiosk Based
Mobile Based

MEA Virtual Queue Management System Market – By Organization Size

Small and Medium Enterprises
Large Enterprises

MEA Virtual Queue Management System Market – By End-User

Retail
Hospitals and Clinic
Airports
Museums and Libraries
Others

MEA Virtual Queue Management System Market- By Country

South Africa
Saudi Arabia
UAE
Rest of MEA

MEA Virtual Queue Management System Market-Companies Mentioned

Advantech Co. Ltd.
AKIS Technologies
eGlobe IT Solutions
Hague Australia
Ombori
Qmatic
Queue-it
SEDCO

Middle East and Africa Virtual Queue Management System Report Scope

Report Attribute	Details
Market size in 2021	US$ 26.57 Million
Market Size by 2028	US$ 38.30 Million
Global CAGR (2021 - 2028)	5.4%
Historical Data	2019-2020
Forecast period	2022-2028
Segments Covered	By Component Solution Services By Platform Web-Based Kiosk Based Mobile Based By Organization Size Small and Medium Enterprises and Large Enterprises By End-User Retail Hospitals and Clinic Airports Museums and Libraries
Regions and Countries Covered	Middle East and Africa South Africa Saudi Arabia UAE Rest of Middle East and Africa
Market leaders and key company profiles	Advantech Co. Ltd. AKIS Technologies eGlobe IT Solutions Hague Australia Ombori Qmatic Queue-it SEDCO

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the Middle East and Africa Virtual Queue Management System Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

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