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Middle East and Africa Virtual Queue Management System Market

2021

Middle East and Africa Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)

Publication Month: Oct 2021 | Report Code: TIPRE00025098 | No. of Pages: 111 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Middle East & Africa Virtual Queue Management System Market to Grow at a CAGR of 5.4% to reach US$ 38.30 million Million from 2021 to 2028

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The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028.


South Africa, Saudi Arabia, and UAE are major economies in MEA. The rising adoption of cloud technology is transforming the work pattern across diverse industry verticals by augmenting security, IT, and DevOps. Owing to the potential benefits, such as easy scalability and operational flexibility at reduced costs and low operational risks, the adoption of cloud-based solutions among enterprises has increased drastically over the past few years. The integration of advanced features in cloud solutions and constant development in the cloud architecture and algorithms are fueling the adoption of these solutions in diverse industry verticals such as retail, healthcare, BFSI, and consumer electronics. Real-time feedbacks from customers, improved communication with customers, regular data backup, high security, comparatively low operations costs, and instant provisioning features are among the other benefits of cloud-based virtual queue management solutions, thereby making these solutions an attractive option for companies, which will further boost its adoption among enterprises in the coming years.

Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The MEA virtual queue management system market is expected to grow at a good CAGR during the forecast period.

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MEA Virtual Queue Management System Market Segmentation

MEA Virtual Queue Management System Market – By Component

  • Solution
  • Services

MEA Virtual Queue Management System Market – By Platform

  • Web-Based
  • Kiosk Based
  • Mobile Based

MEA Virtual Queue Management System Market – By Organization Size

  • Small and Medium Enterprises
  • Large Enterprises

MEA Virtual Queue Management System Market – By End-User

  • Retail
  • Hospitals and Clinic
  • Airports
  • Museums and Libraries
  • Others

MEA Virtual Queue Management System Market- By Country

  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of MEA

MEA Virtual Queue Management System Market-Companies Mentioned

  • Advantech Co. Ltd.
  • AKIS Technologies
  • eGlobe IT Solutions
  • Hague Australia
  • Ombori
  • Qmatic
  • Queue-it
  • SEDCO

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 MEA Virtual Queue Management System Market – By Component

1.3.2 MEA Virtual Queue Management System Market – By Platform

1.3.3 MEA Virtual Queue Management System Market – By Organization Size

1.3.4 MEA Virtual Queue Management System Market – By End-User

1.3.5 MEA Virtual Queue Management System Market- By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. MEA Virtual Queue Management System Market Landscape

4.1 Market Overview

4.2 MEA PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. MEA Virtual Queue Management System Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing Penetration of Digitalization

5.1.2 Raised Emphasis on Customer Service Across Major Industry Verticals

5.2 Market Restraints

5.2.1 Deficit of Adoption in Developing Countries

5.3 Market Opportunities

5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)

5.4 Future Trends

5.4.1 Accent in Growth of Cloud Platform-Based Solutions Across Enterprises

5.5 Impact Analysis of Drivers and Restraints

6. Virtual Queue Management System Market – MEA Analysis

6.1 MEA Virtual Queue Management System Market Overview

6.2 Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7. MEA Virtual Queue Management System Market Analysis – By Component

7.1 Overview

7.2 Virtual Queue Management System Market, By Component (2020 and 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8. MEA Virtual Queue Management System Market – By Platform

8.1 Overview

8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)

8.3 Web Based

8.3.1 Overview

8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.4 Kiosk Based

8.4.1 Overview

8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.5 Mobile Based

8.5.1 Overview

8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9. MEA Virtual Queue Management System Market – By Organization Size

9.1 Overview

9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9.4 Large enterprises

9.4.1 Overview

9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10. MEA Virtual Queue Management System Market – By End User

10.1 Overview

10.2 Virtual Queue Management System Market, by End User (2020 and 2028)

10.3 Retail

10.3.1 Overview

10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.4 Hospitals and Clinic

10.4.1 Overview

10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.5 Airports

10.5.1 Overview

10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.6 Museums and Libraries

10.6.1 Overview

10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11. MEA Virtual Queue Management System Market – Country Analysis

11.1 Overview

11.1.1 MEA: Virtual Queue Management System Market, by Key Country

11.1.1.1 South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.1.1 South Africa: Virtual Queue Management System Market, by Component

11.1.1.1.2 South Africa: Virtual Queue Management System Market, by Platform

11.1.1.1.3 South Africa: Virtual Queue Management System Market, by Organization Size

11.1.1.1.4 South Africa: Virtual Queue Management System Market, By End-User

11.1.1.2 Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.2.1 Saudi Arabia: Virtual Queue Management System Market, by Component

11.1.1.2.2 Saudi Arabia: Virtual Queue Management System Market, by Platform

11.1.1.2.3 Saudi Arabia: Virtual Queue Management System Market, by Organization Size

11.1.1.2.4 Saudi Arabia: Virtual Queue Management System Market, By End-User

11.1.1.3 UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.3.1 UAE: Virtual Queue Management System Market, by Component

11.1.1.3.2 UAE: Virtual Queue Management System Market, by Platform

11.1.1.3.3 UAE: Virtual Queue Management System Market, by Organization Size

11.1.1.3.4 UAE: Virtual Queue Management System Market, By End-User

11.1.1.4 Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.4.1 Rest of MEA: Virtual Queue Management System Market, by Component

11.1.1.4.2 Rest of MEA: Virtual Queue Management System Market, by Platform

11.1.1.4.3 Rest of MEA: Virtual Queue Management System Market, by Organization Size

11.1.1.4.4 Rest of MEA: Virtual Queue Management System Market, By End-User

12. MEA Virtual Queue Management System Market- COVID-19 Impact Analysis

12.1 Overview

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 New Product Development

14. Company Profiles

14.1 Advantech Co. Ltd.

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 AKIS Technologies

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 eGlobe IT Solutions

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 Ombori

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Queue-it

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Qmatic

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 SEDCO

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Hague Australia

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

15. Appendix

15.1 About the Insight Partners

15.2 Word Index

LIST OF TABLES

Table 1. MEA Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Table 2. South Africa: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 3. South Africa: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 4. South Africa: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 5. South Africa: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 6. Saudi Arabia: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 7. Saudi Arabia: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 8. Saudi Arabia: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 9. Saudi Arabia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 10. UAE: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 11. UAE: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 12. UAE: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 13. UAE: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 14. Rest of MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 15. Rest of MEA: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 16. Rest of MEA: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 17. Rest of MEA: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 18. List of Abbreviation

LIST OF FIGURES

Figure 1. MEA Virtual Queue Management System Market Segmentation

Figure 2. MEA Virtual Queue Management System Market Segmentation – By Country

Figure 3. MEA Virtual Queue Management System Market Overview

Figure 4. Solution Segment held the Largest Share of MEA Virtual Queue Management System Market

Figure 5. Web-Based Segment held the Largest Share of MEA Virtual Queue Management System Market

Figure 6. Large Enterprises Segment held the Largest Share of MEA Virtual Queue Management System Market

Figure 7. Others Segment held the Largest Share of MEA Virtual Queue Management System Market

Figure 8. UAE to Show Great Traction During Forecast Period

Figure 9. MEA: PEST Analysis

Figure 10. Expert Opinion

Figure 11. MEA Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints

Figure 12. MEA Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 13. MEA Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 14. MEA Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 15. MEA Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 16. MEA Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 17. MEA Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 18. MEA Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 19. MEA Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 20. MEA Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 21. MEA Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 22. MEA Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 23. MEA Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)

Figure 24. MEA Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 25. MEA Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 26. MEA Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 27. MEA Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. MEA Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29. MEA: Virtual Queue Management System Market, by Key Country-2020 (US$ Million)

Figure 30. MEA: Virtual Queue Management System Market Revenue Share, by Key Country (2020 & 2028)

Figure 31. South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32. Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 33. UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 34. Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 35. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets

  1. Advantech Co. Ltd.
  2. AKIS Technologies
  3. eGlobe IT Solutions
  4. Hague Australia
  5. Ombori
  6. Qmatic
  7. Queue-it
  8. SEDCO
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA Virtual Queue Management System market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the MEA Virtual Queue Management System market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the Virtual Queue Management System market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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