Middle East and Africa Virtual Queue Management System Market Growth and Recent Trends by 2028

The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028.

South Africa, Saudi Arabia, and UAE are major economies in MEA. The rising adoption of cloud technology is transforming the work pattern across diverse industry verticals by augmenting security, IT, and DevOps. Owing to the potential benefits, such as easy scalability and operational flexibility at reduced costs and low operational risks, the adoption of cloud-based solutions among enterprises has increased drastically over the past few years. The integration of advanced features in cloud solutions and constant development in the cloud architecture and algorithms are fueling the adoption of these solutions in diverse industry verticals such as retail, healthcare, BFSI, and consumer electronics. Real-time feedbacks from customers, improved communication with customers, regular data backup, high security, comparatively low operations costs, and instant provisioning features are among the other benefits of cloud-based virtual queue management solutions, thereby making these solutions an attractive option for companies, which will further boost its adoption among enterprises in the coming years.

Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The MEA virtual queue management system market is expected to grow at a good CAGR during the forecast period.

MEA Virtual Queue Management System Market Segmentation

MEA Virtual Queue Management System Market – By Component

• Solution
• Services

MEA Virtual Queue Management System Market – By Platform

• Web-Based
• Kiosk Based
• Mobile Based

MEA Virtual Queue Management System Market – By Organization Size

• Small and Medium Enterprises
• Large Enterprises

MEA Virtual Queue Management System Market – By End-User

• Retail
• Hospitals and Clinic
• Airports
• Museums and Libraries
• Others

MEA Virtual Queue Management System Market- By Country

• South Africa
• Saudi Arabia
• UAE
• Rest of MEA

MEA Virtual Queue Management System Market-Companies Mentioned

• Advantech Co. Ltd.
• AKIS Technologies
• eGlobe IT Solutions
• Hague Australia
• Ombori
• Qmatic
• Queue-it
• SEDCO

Middle East and Africa Virtual Queue Management System Report Scope