Net Promoter Score (NPS) Software Market 2028 By Component, Enterprise Size, End-User Industry and Geography | The Insight Partners

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Net Promoter Score (NPS) Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Component (Software, Services); Enterprise Size (SMEs, Large Enterprises); End-User Industry (E-commerce, Healthcare, Education, Retail and Logistics, BFSI, Others) and Geography

Report Code: TIPRE00012022 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


The NPS is used as a customer satisfaction tools for providing businesses with an insight about what customers think which includes Customer Satisfaction (CSAT), and Customer Effort Score (CES) among others. The adoption of NPS is growing due to its feature of measuring the likelihood of new and repeat business. The NPS is simple to use, user-friendly as well as inexpensive to implement which is further boosting the demand of NPS market.


The rising demand of forecasting business growth, assess the health and cash-flow as well as overall customer satisfaction is driving the growth of the net promoter score (NPS) market. However, the less awareness among the users may restrain the growth of the net promoter score (NPS) market. Furthermore, the growing requirement of measuring customer loyalty under different category, is anticipated to create market opportunities for the net promoter score (NPS) market during the forecast period.


The Global Net promoter score (NPS) Market Analysis to 2028 is a specialized and in-depth study of the Net promoter score (NPS) market with a special focus on the global market trend analysis. The report aims to provide an overview of net promoter score (NPS) market with detailed market segmentation by component, enterprise size, end-user industry, and geography. The global net promoter score (NPS) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Net promoter score (NPS) market players and offers key trends and opportunities in the Net promoter score (NPS) market.


The global net promoter score (NPS) market is segmented on the basis of component, enterprise size, and end-user industry. On the basis of component, the market is segmented as software and services. Based on the enterprise size the market is fragmented into SMEs, and large enterprise. Similarly, based on end-user industry, the market is segmented as e-commerce, healthcare, education, retail and logistics, BFSI, and others.


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global net promoter score (NPS) market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The Net promoter score (NPS) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting net promoter score (NPS) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the Net promoter score (NPS) market in these regions.

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The reports cover key developments in the net promoter score (NPS) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from Net promoter score (NPS) market are anticipated to lucrative growth opportunities in the future with the rising demand for Net promoter score (NPS) market. Below mentioned is the list of few companies engaged in the Net promoter score (NPS) market.

The report also includes the profiles of key net promoter score (NPS) market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   CloudCherry

  •   Delighted

  •   Lumoa

  •   Promoter.ioQualtrics

  •   Retently

  •   SatisMeter

  •   SurveySparrow

  •   Survicate

  •   Zendesk

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. CloudCherry
2. Delighted
3. Lumoa
4. Promoter.ioQualtrics
5. Retently
6. SatisMeter
7. SurveySparrow
8. Survicate
9. Zendesk
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