Net Promoter Score (NPS) Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Component (Software, Services); Enterprise Size (SMEs, Large Enterprises); End-User Industry (E-commerce, Healthcare, Education, Retail and Logistics, BFSI, Others) and Geography

Report Code: TIPRE00012022 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION


The NPS is used as a customer satisfaction tools for providing businesses with an insight about what customers think which includes Customer Satisfaction (CSAT), and Customer Effort Score (CES) among others. The adoption of NPS is growing due to its feature of measuring the likelihood of new and repeat business. The NPS is simple to use, user-friendly as well as inexpensive to implement which is further boosting the demand of NPS market.


MARKET DYNAMICS


The rising demand of forecasting business growth, assess the health and cash-flow as well as overall customer satisfaction is driving the growth of the net promoter score (NPS) market. However, the less awareness among the users may restrain the growth of the net promoter score (NPS) market. Furthermore, the growing requirement of measuring customer loyalty under different category, is anticipated to create market opportunities for the net promoter score (NPS) market during the forecast period.


MARKET SCOPE


The Global Net promoter score (NPS) Market Analysis to 2028 is a specialized and in-depth study of the Net promoter score (NPS) market with a special focus on the global market trend analysis. The report aims to provide an overview of net promoter score (NPS) market with detailed market segmentation by component, enterprise size, end-user industry, and geography. The global net promoter score (NPS) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Net promoter score (NPS) market players and offers key trends and opportunities in the Net promoter score (NPS) market.


MARKET SEGMENTATION


The global net promoter score (NPS) market is segmented on the basis of component, enterprise size, and end-user industry. On the basis of component, the market is segmented as software and services. Based on the enterprise size the market is fragmented into SMEs, and large enterprise. Similarly, based on end-user industry, the market is segmented as e-commerce, healthcare, education, retail and logistics, BFSI, and others.






REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global net promoter score (NPS) market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The Net promoter score (NPS) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.


The report analyzes factors affecting net promoter score (NPS) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the Net promoter score (NPS) market in these regions.






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MARKET PLAYERS



The reports cover key developments in the net promoter score (NPS) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from Net promoter score (NPS) market are anticipated to lucrative growth opportunities in the future with the rising demand for Net promoter score (NPS) market. Below mentioned is the list of few companies engaged in the Net promoter score (NPS) market.


The report also includes the profiles of key net promoter score (NPS) market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.



  •   CloudCherry

  •   Delighted

  •   Lumoa

  •   Promoter.ioQualtrics

  •   Retently

  •   SatisMeter

  •   SurveySparrow

  •   Survicate

  •   Zendesk



The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Net Promoter Score (NPS) Software Market - By Component
1.3.2Net Promoter Score (NPS) Software Market - By Enterprise Size
1.3.3Net Promoter Score (NPS) Software Market - By End-User Industry
1.3.4Net Promoter Score (NPS) Software Market - By Region
1.3.4.1By Country

2.KEY TAKEAWAYS

3.RESEARCH METHODOLOGY

4.NET PROMOTER SCORE (NPS) SOFTWARE MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PORTER'S FIVE FORCES ANALYSIS
4.2.1Bargaining Power of Buyers
4.2.1Bargaining Power of Suppliers
4.2.1Threat of Substitute
4.2.1Threat of New Entrants
4.2.1Competitive Rivalry
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS

5.NET PROMOTER SCORE (NPS) SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.NET PROMOTER SCORE (NPS) SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1.NET PROMOTER SCORE (NPS) SOFTWARE - GLOBAL MARKET OVERVIEW
6.2.NET PROMOTER SCORE (NPS) SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE

7.NET PROMOTER SCORE (NPS) SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " COMPONENT
7.1.OVERVIEW
7.2.COMPONENT MARKET FORECASTS AND ANALYSIS
7.3.SOFTWARE
7.3.1.Overview
7.3.2.Software Market Forecast and Analysis
7.4.SERVICES
7.4.1.Overview
7.4.2.Services Market Forecast and Analysis
8.NET PROMOTER SCORE (NPS) SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " ENTERPRISE SIZE
8.1.OVERVIEW
8.2.ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3.SMES
8.3.1.Overview
8.3.2.SMEs Market Forecast and Analysis
8.4.LARGE ENTERPRISES
8.4.1.Overview
8.4.2.Large Enterprises Market Forecast and Analysis
9.NET PROMOTER SCORE (NPS) SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " END-USER INDUSTRY
9.1.OVERVIEW
9.2.END-USER INDUSTRY MARKET FORECASTS AND ANALYSIS
9.3.E-COMMERCE
9.3.1.Overview
9.3.2.E-commerce Market Forecast and Analysis
9.4.HEALTHCARE
9.4.1.Overview
9.4.2.Healthcare Market Forecast and Analysis
9.5.EDUCATION
9.5.1.Overview
9.5.2.Education Market Forecast and Analysis
9.6.RETAIL AND LOGISTICS
9.6.1.Overview
9.6.2.Retail and Logistics Market Forecast and Analysis
9.7.BFSI
9.7.1.Overview
9.7.2.BFSI Market Forecast and Analysis
9.8.OTHERS
9.8.1.Overview
9.8.2.Others Market Forecast and Analysis

10.NET PROMOTER SCORE (NPS) SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 " GEOGRAPHICAL ANALYSIS
10.1.NORTH AMERICA
10.1.1North America Net Promoter Score (NPS) Software Market Overview
10.1.2North America Net Promoter Score (NPS) Software Market Forecasts and Analysis
10.1.3North America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Component
10.1.4North America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Enterprise Size
10.1.5North America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By End-User Industry
10.1.6North America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Countries
10.1.6.1United States Net Promoter Score (NPS) Software Market
10.1.6.1.1United States Net Promoter Score (NPS) Software Market by Component
10.1.6.1.2United States Net Promoter Score (NPS) Software Market by Enterprise Size
10.1.6.1.3United States Net Promoter Score (NPS) Software Market by End-User Industry
10.1.6.2Canada Net Promoter Score (NPS) Software Market
10.1.6.2.1Canada Net Promoter Score (NPS) Software Market by Component
10.1.6.2.2Canada Net Promoter Score (NPS) Software Market by Enterprise Size
10.1.6.2.3Canada Net Promoter Score (NPS) Software Market by End-User Industry
10.1.6.3Mexico Net Promoter Score (NPS) Software Market
10.1.6.3.1Mexico Net Promoter Score (NPS) Software Market by Component
10.1.6.3.2Mexico Net Promoter Score (NPS) Software Market by Enterprise Size
10.1.6.3.3Mexico Net Promoter Score (NPS) Software Market by End-User Industry
10.2.EUROPE
10.2.1Europe Net Promoter Score (NPS) Software Market Overview
10.2.2Europe Net Promoter Score (NPS) Software Market Forecasts and Analysis
10.2.3Europe Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Component
10.2.4Europe Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Enterprise Size
10.2.5Europe Net Promoter Score (NPS) Software Market Forecasts and Analysis - By End-User Industry
10.2.6Europe Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Countries
10.2.6.1Germany Net Promoter Score (NPS) Software Market
10.2.6.1.1Germany Net Promoter Score (NPS) Software Market by Component
10.2.6.1.2Germany Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.1.3Germany Net Promoter Score (NPS) Software Market by End-User Industry
10.2.6.2France Net Promoter Score (NPS) Software Market
10.2.6.2.1France Net Promoter Score (NPS) Software Market by Component
10.2.6.2.2France Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.2.3France Net Promoter Score (NPS) Software Market by End-User Industry
10.2.6.3Italy Net Promoter Score (NPS) Software Market
10.2.6.3.1Italy Net Promoter Score (NPS) Software Market by Component
10.2.6.3.2Italy Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.3.3Italy Net Promoter Score (NPS) Software Market by End-User Industry
10.2.6.4United Kingdom Net Promoter Score (NPS) Software Market
10.2.6.4.1United Kingdom Net Promoter Score (NPS) Software Market by Component
10.2.6.4.2United Kingdom Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.4.3United Kingdom Net Promoter Score (NPS) Software Market by End-User Industry
10.2.6.5Russia Net Promoter Score (NPS) Software Market
10.2.6.5.1Russia Net Promoter Score (NPS) Software Market by Component
10.2.6.5.2Russia Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.5.3Russia Net Promoter Score (NPS) Software Market by End-User Industry
10.2.6.6Rest of Europe Net Promoter Score (NPS) Software Market
10.2.6.6.1Rest of Europe Net Promoter Score (NPS) Software Market by Component
10.2.6.6.2Rest of Europe Net Promoter Score (NPS) Software Market by Enterprise Size
10.2.6.6.3Rest of Europe Net Promoter Score (NPS) Software Market by End-User Industry
10.3.ASIA-PACIFIC
10.3.1Asia-Pacific Net Promoter Score (NPS) Software Market Overview
10.3.2Asia-Pacific Net Promoter Score (NPS) Software Market Forecasts and Analysis
10.3.3Asia-Pacific Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Component
10.3.4Asia-Pacific Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Enterprise Size
10.3.5Asia-Pacific Net Promoter Score (NPS) Software Market Forecasts and Analysis - By End-User Industry
10.3.6Asia-Pacific Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Countries
10.3.6.1Australia Net Promoter Score (NPS) Software Market
10.3.6.1.1Australia Net Promoter Score (NPS) Software Market by Component
10.3.6.1.2Australia Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.1.3Australia Net Promoter Score (NPS) Software Market by End-User Industry
10.3.6.2China Net Promoter Score (NPS) Software Market
10.3.6.2.1China Net Promoter Score (NPS) Software Market by Component
10.3.6.2.2China Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.2.3China Net Promoter Score (NPS) Software Market by End-User Industry
10.3.6.3India Net Promoter Score (NPS) Software Market
10.3.6.3.1India Net Promoter Score (NPS) Software Market by Component
10.3.6.3.2India Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.3.3India Net Promoter Score (NPS) Software Market by End-User Industry
10.3.6.4Japan Net Promoter Score (NPS) Software Market
10.3.6.4.1Japan Net Promoter Score (NPS) Software Market by Component
10.3.6.4.2Japan Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.4.3Japan Net Promoter Score (NPS) Software Market by End-User Industry
10.3.6.5South Korea Net Promoter Score (NPS) Software Market
10.3.6.5.1South Korea Net Promoter Score (NPS) Software Market by Component
10.3.6.5.2South Korea Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.5.3South Korea Net Promoter Score (NPS) Software Market by End-User Industry
10.3.6.6Rest of Asia-Pacific Net Promoter Score (NPS) Software Market
10.3.6.6.1Rest of Asia-Pacific Net Promoter Score (NPS) Software Market by Component
10.3.6.6.2Rest of Asia-Pacific Net Promoter Score (NPS) Software Market by Enterprise Size
10.3.6.6.3Rest of Asia-Pacific Net Promoter Score (NPS) Software Market by End-User Industry
10.4.MIDDLE EAST AND AFRICA
10.4.1Middle East and Africa Net Promoter Score (NPS) Software Market Overview
10.4.2Middle East and Africa Net Promoter Score (NPS) Software Market Forecasts and Analysis
10.4.3Middle East and Africa Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Component
10.4.4Middle East and Africa Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Enterprise Size
10.4.5Middle East and Africa Net Promoter Score (NPS) Software Market Forecasts and Analysis - By End-User Industry
10.4.6Middle East and Africa Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Countries
10.4.6.1South Africa Net Promoter Score (NPS) Software Market
10.4.6.1.1South Africa Net Promoter Score (NPS) Software Market by Component
10.4.6.1.2South Africa Net Promoter Score (NPS) Software Market by Enterprise Size
10.4.6.1.3South Africa Net Promoter Score (NPS) Software Market by End-User Industry
10.4.6.2Saudi Arabia Net Promoter Score (NPS) Software Market
10.4.6.2.1Saudi Arabia Net Promoter Score (NPS) Software Market by Component
10.4.6.2.2Saudi Arabia Net Promoter Score (NPS) Software Market by Enterprise Size
10.4.6.2.3Saudi Arabia Net Promoter Score (NPS) Software Market by End-User Industry
10.4.6.3U.A.E Net Promoter Score (NPS) Software Market
10.4.6.3.1U.A.E Net Promoter Score (NPS) Software Market by Component
10.4.6.3.2U.A.E Net Promoter Score (NPS) Software Market by Enterprise Size
10.4.6.3.3U.A.E Net Promoter Score (NPS) Software Market by End-User Industry
10.4.6.4Rest of Middle East and Africa Net Promoter Score (NPS) Software Market
10.4.6.4.1Rest of Middle East and Africa Net Promoter Score (NPS) Software Market by Component
10.4.6.4.2Rest of Middle East and Africa Net Promoter Score (NPS) Software Market by Enterprise Size
10.4.6.4.3Rest of Middle East and Africa Net Promoter Score (NPS) Software Market by End-User Industry
10.5.SOUTH AND CENTRAL AMERICA
10.5.1South and Central America Net Promoter Score (NPS) Software Market Overview
10.5.2South and Central America Net Promoter Score (NPS) Software Market Forecasts and Analysis
10.5.3South and Central America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Component
10.5.4South and Central America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Enterprise Size
10.5.5South and Central America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By End-User Industry
10.5.6South and Central America Net Promoter Score (NPS) Software Market Forecasts and Analysis - By Countries
10.5.6.1Brazil Net Promoter Score (NPS) Software Market
10.5.6.1.1Brazil Net Promoter Score (NPS) Software Market by Component
10.5.6.1.2Brazil Net Promoter Score (NPS) Software Market by Enterprise Size
10.5.6.1.3Brazil Net Promoter Score (NPS) Software Market by End-User Industry
10.5.6.2Argentina Net Promoter Score (NPS) Software Market
10.5.6.2.1Argentina Net Promoter Score (NPS) Software Market by Component
10.5.6.2.2Argentina Net Promoter Score (NPS) Software Market by Enterprise Size
10.5.6.2.3Argentina Net Promoter Score (NPS) Software Market by End-User Industry
10.5.6.3Rest of South and Central America Net Promoter Score (NPS) Software Market
10.5.6.3.1Rest of South and Central America Net Promoter Score (NPS) Software Market by Component
10.5.6.3.2Rest of South and Central America Net Promoter Score (NPS) Software Market by Enterprise Size
10.5.6.3.3Rest of South and Central America Net Promoter Score (NPS) Software Market by End-User Industry

11.INDUSTRY LANDSCAPE
11.1.MERGERS AND ACQUISITIONS
11.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3.NEW PRODUCT LAUNCHES
11.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12.NET PROMOTER SCORE (NPS) SOFTWARE MARKET, KEY COMPANY PROFILES
12.1.CLOUDCHERRY
12.1.1.Key Facts
12.1.2.Business Description
12.1.3.Products and Services
12.1.4.Financial Overview
12.1.5.SWOT Analysis
12.1.6.Key Developments
12.2.DELIGHTED
12.2.1.Key Facts
12.2.2.Business Description
12.2.3.Products and Services
12.2.4.Financial Overview
12.2.5.SWOT Analysis
12.2.6.Key Developments
12.3.LUMOA
12.3.1.Key Facts
12.3.2.Business Description
12.3.3.Products and Services
12.3.4.Financial Overview
12.3.5.SWOT Analysis
12.3.6.Key Developments
12.4.PROMOTER.IOQUALTRICS
12.4.1.Key Facts
12.4.2.Business Description
12.4.3.Products and Services
12.4.4.Financial Overview
12.4.5.SWOT Analysis
12.4.6.Key Developments
12.5.RETENTLY
12.5.1.Key Facts
12.5.2.Business Description
12.5.3.Products and Services
12.5.4.Financial Overview
12.5.5.SWOT Analysis
12.5.6.Key Developments
12.6.SATISMETER
12.6.1.Key Facts
12.6.2.Business Description
12.6.3.Products and Services
12.6.4.Financial Overview
12.6.5.SWOT Analysis
12.6.6.Key Developments
12.7.SURVEYSPARROW
12.7.1.Key Facts
12.7.2.Business Description
12.7.3.Products and Services
12.7.4.Financial Overview
12.7.5.SWOT Analysis
12.7.6.Key Developments
12.8.SURVICATE
12.8.1.Key Facts
12.8.2.Business Description
12.8.3.Products and Services
12.8.4.Financial Overview
12.8.5.SWOT Analysis
12.8.6.Key Developments
12.9.ZENDESK
12.9.1.Key Facts
12.9.2.Business Description
12.9.3.Products and Services
12.9.4.Financial Overview
12.9.5.SWOT Analysis
12.9.6.Key Developments

13.APPENDIX
13.1.ABOUT THE INSIGHT PARTNERS
13.2.GLOSSARY OF TERMS
The List of Companies

1. CloudCherry
2. Delighted
3. Lumoa
4. Promoter.ioQualtrics
5. Retently
6. SatisMeter
7. SurveySparrow
8. Survicate
9. Zendesk
TIPRE00012022
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