Service Desk Solutions Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Types (Cloud based, On Premise); Application (Healthcare, IT Support, Education) and Geography

Report Code: TIPRE00019836 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

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MARKET INTRODUCTION

Service desk solution enable customer care operators to deal with problems that customers face and keep track of user requests. In general, service desk solutions include IT service management and asset management. Service desk solutions specifically refer to the system that addresses customer queries. Service desk solutions and customer service have become progressively popular in recent times.

MARKET DYNAMICS

The factors such as widespread adoption of personal devices in workplaces are expected to drive the market in coming years. However, the limited capabilities of small organizations to adopt the automation process is restraining the growth of the market. With the rising demand for the automated routine process, the organizations are planning to reduce the level one support, which is also known as customer support executive and replacing that with service desk solution.

MARKET SCOPE

The "Global Service Desk Solution Market Analysis to 2027" is a specialized and in-depth study of the service desk solution market with a special focus on the global market trend analysis. The report aims to provide an overview of service desk solution market with detailed market segmentation by type, application. The global service desk solution market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service desk solution market player and offers key trends and opportunities in the service desk solution market.

MARKET SEGMENTATION

The global service desk solution market is segmented on the basis of type, application. On the basis of type, market is segmented as cloud based, on premise. On the basis of application, market is segmented as healthcare, IT support, education.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service desk solution market based on various segments. It also provides market size and forecast estimates from year 2018 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The service desk solution market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting service desk solution market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the service desk solution market in these regions.



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MARKET PLAYERS


The reports cover key developments in the service desk solution market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from service desk solution market are anticipated to lucrative growth opportunities in the future with the rising demand for service desk solution market. Below mentioned is the list of few companies engaged in the service desk solution market.

The report also includes the profiles of key service desk solution market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   Samanage
  •   Freshservice
  •   ManageEngine ServiceDesk
  •   JIRA Service Desk
  •   Zendesk
  •   Track-It!
  •   BMC Remedy 9
  •   Cherwell IT Service Management
  •   Agiloft
  •   Re:Desk

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Service Desk Solutions Market - By Types
1.3.2Service Desk Solutions Market - By Application
1.3.3Service Desk Solutions Market - By Region
1.3.3.1By Country

2.KEY TAKEAWAYS

3.RESEARCH METHODOLOGY

4.SERVICE DESK SOLUTIONS MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS

5.SERVICE DESK SOLUTIONS MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.SERVICE DESK SOLUTIONS MARKET - GLOBAL MARKET ANALYSIS
6.1.SERVICE DESK SOLUTIONS - GLOBAL MARKET OVERVIEW
6.2.SERVICE DESK SOLUTIONS - GLOBAL MARKET AND FORECAST TO 2027
6.3.MARKET POSITIONING/MARKET SHARE

7.SERVICE DESK SOLUTIONS MARKET - REVENUE AND FORECASTS TO 2027 â" TYPES
7.1.OVERVIEW
7.2.TYPES MARKET FORECASTS AND ANALYSIS
7.3.CLOUD BASED
7.3.1.Overview
7.3.2.Cloud based Market Forecast and Analysis
7.4.ON PREMISE
7.4.1.Overview
7.4.2.On Premise Market Forecast and Analysis
8.SERVICE DESK SOLUTIONS MARKET - REVENUE AND FORECASTS TO 2027 â" APPLICATION
8.1.OVERVIEW
8.2.APPLICATION MARKET FORECASTS AND ANALYSIS
8.3.HEALTHCARE
8.3.1.Overview
8.3.2.Healthcare Market Forecast and Analysis
8.4.IT SUPPORT
8.4.1.Overview
8.4.2.IT Support Market Forecast and Analysis
8.5.EDUCATION
8.5.1.Overview
8.5.2.Education Market Forecast and Analysis

9.SERVICE DESK SOLUTIONS MARKET REVENUE AND FORECASTS TO 2027 â" GEOGRAPHICAL ANALYSIS
9.1.NORTH AMERICA
9.1.1North America Service Desk Solutions Market Overview
9.1.2North America Service Desk Solutions Market Forecasts and Analysis
9.1.3North America Service Desk Solutions Market Forecasts and Analysis - By Types
9.1.4North America Service Desk Solutions Market Forecasts and Analysis - By Application
9.1.5North America Service Desk Solutions Market Forecasts and Analysis - By Countries
9.1.5.1United States Service Desk Solutions Market
9.1.5.1.1United States Service Desk Solutions Market by Types
9.1.5.1.2United States Service Desk Solutions Market by Application
9.1.5.2Canada Service Desk Solutions Market
9.1.5.2.1Canada Service Desk Solutions Market by Types
9.1.5.2.2Canada Service Desk Solutions Market by Application
9.1.5.3Mexico Service Desk Solutions Market
9.1.5.3.1Mexico Service Desk Solutions Market by Types
9.1.5.3.2Mexico Service Desk Solutions Market by Application
9.2.EUROPE
9.2.1Europe Service Desk Solutions Market Overview
9.2.2Europe Service Desk Solutions Market Forecasts and Analysis
9.2.3Europe Service Desk Solutions Market Forecasts and Analysis - By Types
9.2.4Europe Service Desk Solutions Market Forecasts and Analysis - By Application
9.2.5Europe Service Desk Solutions Market Forecasts and Analysis - By Countries
9.2.5.1Germany Service Desk Solutions Market
9.2.5.1.1Germany Service Desk Solutions Market by Types
9.2.5.1.2Germany Service Desk Solutions Market by Application
9.2.5.2France Service Desk Solutions Market
9.2.5.2.1France Service Desk Solutions Market by Types
9.2.5.2.2France Service Desk Solutions Market by Application
9.2.5.3Italy Service Desk Solutions Market
9.2.5.3.1Italy Service Desk Solutions Market by Types
9.2.5.3.2Italy Service Desk Solutions Market by Application
9.2.5.4United Kingdom Service Desk Solutions Market
9.2.5.4.1United Kingdom Service Desk Solutions Market by Types
9.2.5.4.2United Kingdom Service Desk Solutions Market by Application
9.2.5.5Russia Service Desk Solutions Market
9.2.5.5.1Russia Service Desk Solutions Market by Types
9.2.5.5.2Russia Service Desk Solutions Market by Application
9.2.5.6Rest of Europe Service Desk Solutions Market
9.2.5.6.1Rest of Europe Service Desk Solutions Market by Types
9.2.5.6.2Rest of Europe Service Desk Solutions Market by Application
9.3.ASIA-PACIFIC
9.3.1Asia-Pacific Service Desk Solutions Market Overview
9.3.2Asia-Pacific Service Desk Solutions Market Forecasts and Analysis
9.3.3Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Types
9.3.4Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Application
9.3.5Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Countries
9.3.5.1Australia Service Desk Solutions Market
9.3.5.1.1Australia Service Desk Solutions Market by Types
9.3.5.1.2Australia Service Desk Solutions Market by Application
9.3.5.2China Service Desk Solutions Market
9.3.5.2.1China Service Desk Solutions Market by Types
9.3.5.2.2China Service Desk Solutions Market by Application
9.3.5.3India Service Desk Solutions Market
9.3.5.3.1India Service Desk Solutions Market by Types
9.3.5.3.2India Service Desk Solutions Market by Application
9.3.5.4Japan Service Desk Solutions Market
9.3.5.4.1Japan Service Desk Solutions Market by Types
9.3.5.4.2Japan Service Desk Solutions Market by Application
9.3.5.5South Korea Service Desk Solutions Market
9.3.5.5.1South Korea Service Desk Solutions Market by Types
9.3.5.5.2South Korea Service Desk Solutions Market by Application
9.3.5.6Rest of Asia-Pacific Service Desk Solutions Market
9.3.5.6.1Rest of Asia-Pacific Service Desk Solutions Market by Types
9.3.5.6.2Rest of Asia-Pacific Service Desk Solutions Market by Application
9.4.MIDDLE EAST AND AFRICA
9.4.1Middle East and Africa Service Desk Solutions Market Overview
9.4.2Middle East and Africa Service Desk Solutions Market Forecasts and Analysis
9.4.3Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Types
9.4.4Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Application
9.4.5Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Countries
9.4.5.1South Africa Service Desk Solutions Market
9.4.5.1.1South Africa Service Desk Solutions Market by Types
9.4.5.1.2South Africa Service Desk Solutions Market by Application
9.4.5.2Saudi Arabia Service Desk Solutions Market
9.4.5.2.1Saudi Arabia Service Desk Solutions Market by Types
9.4.5.2.2Saudi Arabia Service Desk Solutions Market by Application
9.4.5.3U.A.E Service Desk Solutions Market
9.4.5.3.1U.A.E Service Desk Solutions Market by Types
9.4.5.3.2U.A.E Service Desk Solutions Market by Application
9.4.5.4Rest of Middle East and Africa Service Desk Solutions Market
9.4.5.4.1Rest of Middle East and Africa Service Desk Solutions Market by Types
9.4.5.4.2Rest of Middle East and Africa Service Desk Solutions Market by Application
9.5.SOUTH AND CENTRAL AMERICA
9.5.1South and Central America Service Desk Solutions Market Overview
9.5.2South and Central America Service Desk Solutions Market Forecasts and Analysis
9.5.3South and Central America Service Desk Solutions Market Forecasts and Analysis - By Types
9.5.4South and Central America Service Desk Solutions Market Forecasts and Analysis - By Application
9.5.5South and Central America Service Desk Solutions Market Forecasts and Analysis - By Countries
9.5.5.1Brazil Service Desk Solutions Market
9.5.5.1.1Brazil Service Desk Solutions Market by Types
9.5.5.1.2Brazil Service Desk Solutions Market by Application
9.5.5.2Argentina Service Desk Solutions Market
9.5.5.2.1Argentina Service Desk Solutions Market by Types
9.5.5.2.2Argentina Service Desk Solutions Market by Application
9.5.5.3Rest of South and Central America Service Desk Solutions Market
9.5.5.3.1Rest of South and Central America Service Desk Solutions Market by Types
9.5.5.3.2Rest of South and Central America Service Desk Solutions Market by Application

10.INDUSTRY LANDSCAPE
10.1.MERGERS AND ACQUISITIONS
10.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3.NEW PRODUCT LAUNCHES
10.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

11.SERVICE DESK SOLUTIONS MARKET, KEY COMPANY PROFILES
11.1.SAMANAGE
11.1.1.Key Facts
11.1.2.Business Description
11.1.3.Products and Services
11.1.4.Financial Overview
11.1.5.SWOT Analysis
11.1.6.Key Developments
11.2.FRESHSERVICE
11.2.1.Key Facts
11.2.2.Business Description
11.2.3.Products and Services
11.2.4.Financial Overview
11.2.5.SWOT Analysis
11.2.6.Key Developments
11.3.MANAGEENGINE SERVICEDESK
11.3.1.Key Facts
11.3.2.Business Description
11.3.3.Products and Services
11.3.4.Financial Overview
11.3.5.SWOT Analysis
11.3.6.Key Developments
11.4.JIRA SERVICE DESK
11.4.1.Key Facts
11.4.2.Business Description
11.4.3.Products and Services
11.4.4.Financial Overview
11.4.5.SWOT Analysis
11.4.6.Key Developments
11.5.ZENDESK
11.5.1.Key Facts
11.5.2.Business Description
11.5.3.Products and Services
11.5.4.Financial Overview
11.5.5.SWOT Analysis
11.5.6.Key Developments
11.6.TRACK-IT!
11.6.1.Key Facts
11.6.2.Business Description
11.6.3.Products and Services
11.6.4.Financial Overview
11.6.5.SWOT Analysis
11.6.6.Key Developments
11.7.BMC REMEDY 9
11.7.1.Key Facts
11.7.2.Business Description
11.7.3.Products and Services
11.7.4.Financial Overview
11.7.5.SWOT Analysis
11.7.6.Key Developments
11.8.CHERWELL IT SERVICE MANAGEMENT
11.8.1.Key Facts
11.8.2.Business Description
11.8.3.Products and Services
11.8.4.Financial Overview
11.8.5.SWOT Analysis
11.8.6.Key Developments
11.9.AGILOFT
11.9.1.Key Facts
11.9.2.Business Description
11.9.3.Products and Services
11.9.4.Financial Overview
11.9.5.SWOT Analysis
11.9.6.Key Developments
11.10.RE:DESK
11.10.1.Key Facts
11.10.2.Business Description
11.10.3.Products and Services
11.10.4.Financial Overview
11.10.5.SWOT Analysis
11.10.6.Key Developments

12.APPENDIX
12.1.ABOUT THE INSIGHT PARTNERS
12.2.GLOSSARY OF TERMS
The List of Companies

1. Samanage
2. Freshservice
3. ManageEngine ServiceDesk
4. JIRA Service Desk
5. Zendesk
6. Track-It!
7. BMC Remedy 9
8. Cherwell IT Service Management
9. Agiloft
10. Re:Desk
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