User Research Repositories Software Market Size & Share Analysis

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User Research Repositories Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Type (Cloud-Based and On-Premises) and Application (Government, Retail and eCommerce, Healthcare and Life Sciences, BFSI, Transportation and Logistics, Telecom and IT, Manufacturing, and Others)

Publication Month: Nov 2021 | Report Code: TIPRE00015859 | No. of Pages: No. of Pages154 | Category: Technology, Media and Telecommunications | Status: Published

The user research repositories software market is expected to grow from US$ 120.68 million in 2021 to US$ 364.00 million by 2028; it is estimated to grow at a CAGR of 17.1% from 2021 to 2028.

Research repositories is a centralized place to store the research data and organize it for easy access. User research repositories software enables the research team to discover insights beyond single research studies, ensuring the consistency of research. The user research repositories software facilitates the search and discoverability of research data, allowing cross-referencing and meta-studies. This software enables the researchers to incorporate multiple feedback sources, improving the research quality due to the broad inclusion of user perspectives. Furthermore, different steps in the research process, including planning, taking notes, transcribing interviews, collecting highlights, analyzing gathered information, clustering information, translating information into insights, and preparing engaging and rich reports, involve a broad range of tools and contexts switches. The repositories software combines analysis and repository in a single tool and minimizes separate tool switches to reduce the research time and improve the quality of results. Additionally, the software allows multi-disciplinary researchers or stakeholders to analyze research data collaboratively, both on-premises and remotely, leading to increased awareness for user research and better results through diverse views.

Strategic Insights

Strategic Insights
Report CoverageDetails
Market Size Value inUS$ 120.68 million in 2021
Market Size Value byUS$ 364.00 million by 2028
Growth rateCAGR of 17.1% from 2021 to 2028
Forecast Period2021-2028
Base Year2021
No. of Pages154
No. of Tables63
No. of Charts & Figures76
Historical data availableYes
Segments coveredType and Application
Regional scopeNorth America; Europe; Asia Pacific; Latin America; MEA
Country scopeUS, UK, Canada, Germany, France, Italy, Australia, Russia, China, Japan, South Korea, Saudi Arabia, Brazil, Argentina
Report coverageRevenue forecast, company ranking, competitive landscape, growth factors, and trends
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Impact of COVID-19 Pandemic on User Research Repositories Software Market

According to the United Nations Conference on Trade and Development, the COVID-19 pandemic has led to a surge in e-commerce and digital transformation amid slowing economic activities. Adjusting to the new normal, consumers are purchasing goods and services online. Retailers and delivery companies are aiming to meet the growing customer demand efficiently. After witnessing a significant drop in 2020 due to the COVID-19 pandemic, the global e-commerce market has begun witnessing a gradual recovery in consumer demand since the last quarter of 2020. Rapid recovery in online product sales is anticipated to boost the demand for user research repositories software during the forecast period to manage customer feedback and experience. However, fluctuating consumer preferences and behavior due to the changing pandemic scenario would also positively influence the user experience (UX) research software market in the coming years.

Lucrative Regions of User Research Repositories Software Market

Lucrative Regions of User Research Repositories Software Market

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Market Insights–

User Research Repositories Software Market

Rising Demand from UX-Centric Tech Start-ups

The US is a home to the most significant number of startups (63,703), followed by India (8,301) and the UK (5,377). Presently, 7.1% of the startups worldwide operate in the Fintech industry, followed by Life Sciences and Healthcare (6.8%), Artificial intelligence (5.0%), Gaming (4.7%), Adtech (3.3%), and Edtech (2.8%). These startups are developing their products considering the users requirements. For creating the optimum user-oriented design, in-depth research becomes crucial. The right user research can save ample time, money, and effort for the startup by reducing the scope of customer dissatisfaction. The UX research helps study and evaluate the target audience by understanding their behavioral patterns, experience, interaction, and emotion toward the product developed by the startup. Being at the early stage of the market cycle, startups require to create a database or repositories for storage, access, and analysis of the entire user data created during the product development process. Furthermore, all stakeholders, such as managers and designers, utilize the research data and collaborate their actions in a well-organized platform. User research repositories software plays a crucial role in the systematic management and collaboration of information and assists in a startup's product development. Therefore, the rising number of startups and the vital requirement of product developers to access research data are driving the market growth.

Type-Based Insights

Based on type, the global user research repositories software market is bifurcated into cloud-based and on-premises. Businesses in highly regulated industries house their applications on-premises with critical data located within in-house servers and IT infrastructure. UX repositories provide product teams with a central hub for storing, analyzing, and collaborating the user research. UX researchers are focusing on various methods to design customer centric products.  Thus, on-premises deployment is considered a safe and reachable alternative for several enterprises. Advantages of on-premises deployment, such as security against cyber-attacks which is facilitate its deployment by organizations. It is adopted by businesses that prefer their business-critical information to be stored on their own servers for enhanced data protection

Application-Based Insights

Based on application, the user research repositories software market is segmented into government, retail and e-commerce, healthcare and life sciences, BFSI, transportation and logistics, telecom and IT, manufacturing, and others. Digital in-store interactions are enabling brands to engage with customers. The COVID - 19 pandemic increased the use of smartphones and digital platforms with a shift in customers’ needs and expectations. Digitalization presents a new opportunity for telecom players to improvise, innovate, and reinvent products and services. Customers are invariably connected to the network via voice; text; and other internet-based smartphone interactions, such as apps for health, entertainment, finance, food, fitness, and energy and safety measures. The telecom industry sits atop large quantities of data. The applicability of data consolidated from user and market research can solve major issues of the telecom industry. Advanced analytics gives insight into peak usage hours, which helps companies address user network congestion issues. Mapping out individual consumer details help the operators differentiate between high-priority clients from defectors, plan out added value services, and prevent revenue losses.

Players operating in the user research repositories software market are mainly focused on the development of advanced and efficient products.

  • In 2021, Boulder-based Tetra Insights, a research operations platform, announced that it raised a US$5 million Series A round from Access Venture Partners. The investment will accelerate the company’s growth and development of its proprietary technology.
  • In 2021, Productboard, a customer-centric product management platform that empowers teams to deliver the right products to market faster, announced that it raised US$72 million in Series C funding led by Tiger Global Management with participation from existing investors Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners.
  • In 2021, Zeroheight announced that it raised a US$ 10 million Series A funding round led by Tribe Capital, with participation from Adobe, Y Combinator, FundersClub, and Expa, as well as angel investors including Tom Preston-Werner (co-founder of GitHub), Bradley Horowitz (VP Product at Google), Irene Au (built and ran UX design for Google), and Nick Caldwell (VP Engineering at Twitter).
  • In 2020, Experience Dynamics was awarded a Top 1000 Global company recognition by the independent Washington DC-based business to business rating company Clutch. The award adds Experience Dynamics to a list of global companies providing exceptional consulting services in digital transformation and user experience design.
  • In 2019, USER partnered with Singapore University of Technology and Design to provide a free workshop on user experience and the Singapore market for Estonian, a creative design center for designs, entrepreneurs, and the public sector.
  • In 2018, Fuel Cycle, a leading all-in-one market research solution, announced a new strategic partnership with UserZoom, a leading UX insights company in UX research and usability testing, to optimize research capabilities in user experience. UserZoom’s mission is to scale UX research through speed and automation, which carefully aligns with Fuel Cycle’s commitment to empower continuous research that is up-to-speed with the demanding and ever-changing global market.

The user research repositories software market has been segmented as follows:

User Research Repositories Software Market – by Type

  • Cloud-Based
  • On-Premises

User Research Repositories Software Market – by Application                     

  • Government
  • Retail and eCommerce
  • Healthcare and Life Sciences
  • BFSI
  • Transportation and Logistics
  • Telecom and IT
  • Manufacturing
  • Others

User Research Repositories Software Market – by Geography

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Italy
    • UK
    • Russia
    • Rest of Europe
  • Asia Pacific (APAC)
    • Australia
    • China
    • India
    • Japan
    • South Korea
    • Singapore
    • Rest of APAC
  • Middle East Africa (MEA)
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of SAM

User Research Repositories Software Market – Company Profiles

  • Crayon Bits, LLC
  • Usertimes Solutions GmbH
  • Tetra Insights, Inc.
  • Savio Technology Inc.
  • Reveall B.V.
  • Productboard, Inc.
  • UserZoom
  • Dovetail Research Pty. Ltd.
  • Condens Insights GmbH
  • Aurelius Lab, LLC

Frequently Asked Questions

A user research repositories software provides the advantage of more intelligent workflows than a conventional database, faster access to insights, transparency of information, and democratized UX research and insights. Developers and product teams utilize these advantages to organize user feedback data and create potential solutions or new product features to address the feedback accordingly. Research team members collaborating data through UX repositories can group feedback using custom tags. Several key market players are currently creating user research repositories to automate tasks like trend detection, user sentiment analysis, and tagging. These repositories software work in coordination with product management software, giving developers and product teams a foundation from which to develop new features or enhance existing functionality.
The current limitations of conventional research repositories, such as storage of data in multiple places, siloed feedback channels, connecting multiple research projects and expensive transcribing of video and audio interviews, have led to the implementation of AI in user research repositories software. Various innovative tech companies have developed a specialized tools for user research. Furthermore, these repositories software integrate collaborative video analysis and word-based editing software for researchers, which enable them to store, collaborate, and share transcripts and videos online. These tools use AI to identify different speakers and help in naming them accordingly. These trends are expected to accelerate the adoption of user research repositories software in the coming years.
The age of digitalization and rising internet penetration worldwide has influenced businesses to accelerate their digital transformation and take necessary steps to deliver an engaging Digital Experience (DX). From secondary research statistics, nearly half of the tech companies comment that improving customer experience and customer satisfaction were the leading factors to start a digital transformation. Large enterprises offering digital experience to their customers, such as Amazon and Google, rely on a considerable amount of customer feedback data that provides a foundation for improving their digital product. This UX data requires to be easily accessible to all stakeholders engaged in product development to streamline the process of user research. The user research repositories software provides the right platform for storing the vast pool of customer/user-based data and collaborating it with product developers, marketers, and researchers to deduce useful insight using analytics tools. Therefore, the advent of a vast amount of research data pertaining to user’s digital experience is creating ample opportunities for key players in the user research repositories software market.
Cloud computing software enables companies to effectively scale up or down depending on overall usage and user requirements and utilize virtual technology to host a company’s applications offsite. Reduction of capital expenses, ease of data back up, and shift from traditional toward cloud-based technologies bolster the demand for cloud-based user research repositories software. For organizations that plan aggressive expansion globally, the cloud has even greater appeal as it allows enterprises to connect with customers, partners, and other businesses with minimal effort. Vendors in the market provide easy-to-use solutions, further enhancing the growth of the cloud-based segment.
Digital in-store interactions are enabling brands to engage with customers in new ways. The pandemic increased the use of smartphones and digital platforms with a shift in customers’ needs and expectations. Digitalization presents a new opportunity for telecom players to improvise, innovate, and re-invent possibilities to stay ahead of the power curve. Customers are invariably connected to the network via voice, text and other Internet-based smartphone interactions such as apps for health, entertainment, finance, food, fitness, and energy and safety measures. Advanced analytics gives insight into peak usage hours, which can help companies address user network congestion issues. Mapping out individual consumer details can help the operators differentiate between high-priority clients from defectors, plan out added value services, and prevent revenue losses. Telecom and IT providers recognize the value of these experiences and continue to stay ahead of the competition.
Trade show organizers is a first category of end users of virtual events software. With rising number of trade show organizers across the globe, presence of companies offering trade show platform is also increasing which in turn is impacting the scope of User Research Repositories Software. At present, it takes more than a promotion plan and landing page to market products & services. Therefore, with technological developments, a virtual trade show is a perfect multi-functional space to draw attention of leads and sell more.

The List of Companies - User Research Repositories Market

  1. Crayon Bits, LLC
  2. Usertimes Solutions GmbH
  3. Tetra Insights, Inc.
  4. Savio Technology Inc.
  5. Reveall B.V.
  6. Productboard, Inc.
  7. UserZoom
  8. Dovetail Research Pty. Ltd.
  9. Condens Insights GmbH
  10. Aurelius Lab, LLC
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global User Research Repositories market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the global User Research Repositories market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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