聊天机器人市场基于(关键地区、市场参与者、规模和份额)- 到 2031 年的预测

  • Report Code : TIPTE100000724
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 209
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聊天机器人市场规模预计将从 2018 年的 10.724 亿美元增至 2027 年的 94.751 亿美元;预计 2019 年至 2027 年市场将大幅增长 27.9%。

聊天机器人是人工智能 (AI) 系统,通过测试、消息或语音与客户互动。 Facebook、WhatsApp、Slack、微信或短信等平台都在使用聊天机器人。一些杂货店在收银台使用聊天机器人进行自助结账,并在餐厅使用自助点餐机。这不仅节省时间,还节省金钱。例如,亚马逊最近开设了一家没有收银员的商店。这将把人类互动限制在必要的范围内。聊天机器人帮助公司减少平均响应时间,拉近与客户的距离。预期。

企业中越来越多地采用客户服务活动来降低运营成本,预计将在预测期内推动聊天机器人市场的增长。

促进聊天机器人市场增长的因素包括以较低运营成本提供 24/7 客户支持的需求增加、通过多种渠道和技术进步更加注重客户参与以及客户需求的增加用于自助服务。由于对增强客户体验和与潜在客户建立个性化关系的需求不断增长,聊天机器人市场预计将出现高速增长。各个垂直行业将部署各种聊天机器人服务,以实现技术转型举措,从而改善运营、差异化客户观看体验并解决关键任务流程。降低运营成本、客户满意度、客户查询解决、增强运营和流程的可见性以及更好的实时决策是预计促进聊天机器人市场增长的关键业务和运营优先事项。

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战略洞察 –聊天机器人市场

聊天机器人市场洞察

根据聊天机器人市场分析,2020年欧洲占据最大市场份额。

在亚太地区,有许多初创公司在聊天机器人和机器学习技术方面进行投资和贡献。中小型企业正在稳步将聊天机器人集成到客户服务流程中,以提供无缝的性能、处理许多客户并开发客户参与技术。随着该地区印度、澳大利亚、日本和中国等发达经济体和发展中经济体信息和技术基础设施的增加,聊天机器人市场预计将进一步增长。根据市场分析,智能手机的普及和亚太地区庞大的人口数量正在为聊天机器人市场创造一个充满前景的客户群。

聊天机器人市场分析 –细分概述

聊天机器人市场根据组件、部署、使用和最终用户进行细分。根据组件,聊天机器人市场分为解决方案和服务。根据部署,聊天机器人市场分为本地和云。按用途划分,聊天机器人市场分为网站、联络中心、社交媒体、移动平台。根据最终用户,聊天机器人市场分为教育、零售和医疗。电子商务、BFSI、医疗保健、旅游和旅游等。从地理位置来看,聊天机器人市场规模主要分为北美、欧洲、亚太地区 (APAC)、中东和北美地区。非洲 (MEA) 和南美洲中美洲。

基于部署的市场洞察

基于部署,聊天机器人市场是分为云端和本地。预计云部署部分将在预测期内引领聊天机器人市场。该细分市场的增长主要是由于知名企业对基于认知和人工智能的机器人技术开发的投资增加所致。人工智能系统。基于云的聊天机器人处理各种机密商业信息,例如员工的信息。社会安全号码、客户联系方式、会计和信息发票、供应链管理和其他业务相关数据。此外,基于云的自然语言智能机器人(包括 Alexa、Google Assistant 和 Siri)的增长趋势可能会在预测期内推动聊天机器人市场的增长。

 

未来几年,本地部署市场预计将以可观的复合年增长率增长。中小企业更喜欢通过在其业务中实施本地解决方案来获得负担得起的解决方案,这将有利于聊天机器人市场的增长。本地服务使组织能够自动化其业务流程,同时协助向用户推荐解决方案。由于机器学习、深度神经网络和人工智能的其他技术进步,虚拟助手正在兴起。聊天机器人和智能扬声器广泛应用于各个最终用户行业的多种应用中,例如 BFSI、零售、医疗保健以及旅游和旅游。旅游等。聊天机器人平台通过提供足够的定制空间以及密切监控数据访问和使用情况,有助于减少对供应商的依赖。

聊天机器人市场的参与者主要是专注于先进、高效产品的开发。聊天机器人市场公司正在实施各种策略,以适应市场的技术进步。亚马逊网络服务;人工解决方案;创意虚拟列兵。有限公司; CX公司; eGain公司; IBM公司;因本塔科技有限公司;微软; Nuance 通信公司;和 Verint Systems Inc. 是聊天机器人市场的几家领先企业。

  • 2021 年,IBM 公司宣布将与以下公司合作创建人工智能驱动的聊天机器人新南威尔士大学商学院将为市场解决现实问题。
  • 2021 年,微软公司申请了一项专利,该专利增加了有趣的内容通过技术将人转世为聊天机器人的可能性。聊天机器人将使用来自大量用户样本的对话和材料。
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

The List of Companies - Chatbot Market

  1. Amazon Web Services
  2. Artificial Solutions 
  3. Creative Virtual Pvt. Ltd. 
  4. CX Company 
  5. eGain Corporation 
  6. IBM Corporation
  7. INBENTA TECHNOLOGIES INC
  8. Microsoft
  9. Nuance Communications, Inc. 
  10. Verint Systems Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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