基于(关键地区、市场参与者、规模和份额)的云通信平台市场 - 到 2031 年的预测

  • Report Code : TIPRE00009720
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 216
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云通信平台市场预计将从2021年的46.323亿美元增长到2028年的224.085亿美元;预计 2021-2028 年复合年增长率为 25.3%。

云通信平台允许开发人员修改应用程序接口 (API),从而允许他们决定与应用程序的交互具有短信、语音、视频、验证功能的云通讯平台产品。强调提供灵活工作选择的自带设备 (BYOD) 的兴起趋势有利于云通信平台市场的增长。办公场所BYOD政策的不断提高,导致办公场所的通信网络负担过重,而云通信平台的部署有助于解决网络拥塞问题。对联网设备的需求激增以及物联网和基于云的服务的采用增加是推动市场增长的主要因素。此外,互联网连接速度是控制云通信平台市场增长的关键因素。

COVID-19 疫情对云通信平台市场的影响

COVID-19 疫情对云通信平台市场的影响 -19危机对全球各个行业产生了负面影响,因此,全球经济在2020年面临衰退,并且在2021年也将持续。然而,视频会议、云部署和桌面虚拟化等少数行业正在经历 COVID-19 爆发的积极影响。随着封锁措施和个人旅行禁令,在家工作政策在世界各地获得了很高的接受度。它推动了云通信平台市场的增长。

云通信平台提供商的利润丰厚的区域


云通信平台市场洞察

自带设备的需求不断增长,推动云通信平台市场的增长

BYOD(自带设备)政策允许员工将个人设备用于公司业务目的。这种做法涉及将数据存储在云上。可以随时随地查看数据,没有任何挑战。 BYOD 在企业领域的增长趋势是全球云通信平台市场的关键推动因素。移动性被认为是中小企业最重要的三大协作趋势之一,约 67% 的员工现在在工作中使用自己的设备,近 39% 的企业采用正式的 BYOD政策。通过让员工能够通过云服务的个人设备,中小企业可以让员工在家中或办公室访问执行任务所需的一切。此外,根据思科系统公司的报告,BYOD 概念提高了员工的生产力。它还显示,36% 的用户效率极高。云通信平台供应商正在不断构建基础设施,通过连接企业社交媒体和安全策略门户等应用程序来支持企业部门的 BYOD 实施,其中许多都导致托管移动服务 (MMS)。

此外,在英国,由于办公室广泛采用 BYOD 政策,云通信平台市场正在增长。大多数公司都专注于业务战略和核心能力,这推动了 BYOD 的利用和采用。例如,根据英国数字、文化、媒体和体育部 2018 年进行的一项调查,约 45% 的英国企业支持 BYOD 政策。在英国企业总数中,60% 的金融或保险公司(1,519 家企业中的 105 家)采用了 BYOD 趋势。

基于组件的市场洞察基于组件,云通信平台市场分为解决方案和服务。 2020年,解决方案细分市场占据最大份额。

2020年和2028年云通信平台市场,按应用划分(%)

基于行业的市场洞察

根据行业,云通信平台市场分为 BFSI、IT 和 IT 领域。电信、医疗保健、零售、政府、教育等。 2020年,BFSI细分市场占据最大市场份额。

战略洞察

云通信平台市场的参与者采取以下策略:合并、收购和市场举措以维持其市场地位。下面列出了主要参与者的一些进展:
  • 2021 年 8 月,8x8, Inc. 与 SYNNEX Corporation 签署了战略分销协议,SYNNEX Corporation 是一家领先的分销、系统设计和集成服务提供商。科技行业。根据协议条款,8x8 将向 SYNNEX 的传统增值经销商 (VAR)、托管服务提供商 (MSP) 和系统集成商合作伙伴社区提供 8x8 XCaaS(体验通信即服务)。
  • 2021 年 6 月,Avaya 和 RingCentral Inc. 为 Avaya Cloud Office by RingCentral 统一通信即服务 (UCaaS) 解决方案推出了一系列新功能,包括许多特定于 Avaya 设备的增强功能,可提供轻松迁移、附加视频、和其他扩展功能。

全球云通信平台市场已细分如下:

按组件

  • 解决方案< ul>
  • UCaaS
  • WebRTC
  • IVR
  • VoIP
  • API
  • 服务
    • 培训和咨询
    • 支持和维护
    • 托管服务
  • 按企业规模

    • 中小企业
    • 大型企业

    按行业

    • BFSI
    • IT 与电信
    • 医疗保健
    • 零售
    • 政府
    • 教育
    • 其他
    < h3>按地理位置
    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥
    • 欧洲
      • 法国
      • 德国
      • 意大利
      • 英国
      • 俄罗斯
      • 欧洲其他地区
    • 亚太地区 (APAC)
      • 中国
      • 印度
      • 韩国
      • li>
      • 日本
      • 澳大利亚
      • 亚太地区其他地区
    • 中东和非洲非洲 (MEA)
      • 南非
      • 沙特阿拉伯
      • 阿联酋
      • 中东和非洲其他地区
    • 南美洲 (SAM)
      • 巴西
      • 阿根廷
      • SAM 的其他地区

    公司简介

    • 8X8, INC
    • Avaya Inc.
    • CallFire
    • 思科系统公司
    • Cisco Systems, Inc.
    • CallFire
    • Cisco Systems, Inc.
    • CallFire
    • Cisco Systems, Inc.
    • CallFire
    • Cisco Systems, Inc. li>
    • NetFortris
    • Vonage
    • Plivo Inc.
    • Telestax, Inc.
    • TWILIO INC.
    • < li>内部
    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    This text is related
    to segments covered.

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    This text is related
    to country scope.

    Frequently Asked Questions


    Which region is leading the cloud communication platform market in 2020?

    North America is the largest revenue generator in the Cloud Communication Platform market compared to the other regions. The cloud communication platform market in North America region is antiquated to offer ample revenue opportunities to players, attributed to the existence of widespread communication technologies as well as the world’s leading providers such as CallFire Inc.; Avaya Inc.; Cisco Systems, Inc.; NetFortris; Plivo Inc.; Telestax, Inc.; Twilio Inc; Vonage Holdings Corp.; Intrado Corporation; and 8x8, Inc. The businesses across North America region are making several efforts to create flexible work options, cloud communication platforms are becoming more famous across the region.

    Which primary factor is driving the cloud communication platform market?

    Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost.

    Which segment by industry led the cloud communication platform market in 2020?

    Based on Industry, the Cloud Communication Platform market is segmented into BFSI, IT and Telecom, Healthcare, Retail, Government, Education, Others. In 2020, the BFSI accounted for the largest market share. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention.

    Which are the five key companies in the global cloud communication platform market?

    8x8 Inc., Vonage, Twilio, Avaya, and Plivo, Inc. are the five key players in the global Cloud Communication Platform market. These companies have shown consistent growth in revenue and larger volumes of sales. In addition, the well-established top five players are offering a comprehensive product portfolio and have a prominent presence in terms of share in the global market.

    At what CAGR is the cloud communication platform market expected to grow during the forecast period?

    The cloud communication platform market is expected to grow at a CAGR of more than 20% during the forecast period. Rising need of bring your own device and cost-effectiveness of cloud communication platform solutions are influencing the market growth. However, the security and privacy concerns are restraining the cloud communication platform market growth. Moreover, growth of BPO sector and growing preference for cloud-based solutions, increase in the number of internet users worldwide, growth of cloud-based IoT platform, and rising need of voice over internet protocol are the other factors contributing towards the market growth.

    Which segment by services is expected to grow at the fastest CAGR during the forecast period?

    By services, the Support and Maintenance segment is expected to grow at the fastest CAGR during the forecast period. It is important to offer proper support and maintenance while offering cloud communication platform. The secret to delivering quality cloud communication lies in pursuing a tiered approach to managing Service-Level Agreements (SLA). A Service-Level Agreements reflects the user’s expectations of service and quality from a provider. Service-Level Agreements may include penalties for non-performance, but the objective must be to encourage a service provider to provide top-notch service, not pay penalties. The companies offers support and maintenance which includes skills and requirements for supporting application systems which includes troubleshooting, modifying, maintaining and enhancing legacy systems.

    The List of Companies - Cloud Communication Platform Market

    1. CallFire Inc.
    2. Avaya Inc.
    3. Cisco Systems, Inc.
    4. NetFortris
    5. Plivo Inc.
    6. Telestax, Inc.
    7. Twilio Inc
    8. Vonage Holdings Corp.
    9. Intrado Corporation
    10. 8x8, Inc

    The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

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    1. Primary Research:

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    Research Methodology

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    • Company Profile:

    The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

    • Developing Base Number:

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    1. Data Triangulation and Final Review:

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